Comfort Suites

When we arrived, there were 3 people working the front desk, one other person registering. When I registered, the following ensued: The young man who registered me asked for a credit card to pay, I informed him it was direct bill he did not need my credit card for the room, he persisted a while and a young lady behind the counter informed. Then he claimed the reservation and the rate were wrong. Then she added the company name to the reservation. Then she changed the rate. Then the other guest at the end of the counter commented "make sure they don't put other people’s charges on your credit like they did with me" as he walked away. After I believed they had it straight, I gave them my card for room charges. My wife and I went to the room a I laid down for a few minutes after unpacking. The phone rang. I answered the phone, the voice on the other end said "Donald", I said you have the wrong #, the voice came back "then who is this?", I responded "the person called, not named Donald", the voice on the other end responded: "I need you to tell me who you are?" and I responded "I am the person that is going to hang up the phone and give you some time to figure out who you are trying to reach", the voice responded "well, this is the front desk"; to which I responded "I do not normally respond to anonymous phone calls demanding my name, however if you are the front desk you should say so from the onset and you will get a different result.". The young man apologized and said he thinks he registered me in a room reserved for someone else, do not worry about it - I'll take care of it." About an hour later I went out to smoke a cigarette. When I returned, the young lady who was at the desk at check-in was alone behind the desk. I mentioned the call to her and she responded "I was here and I heard it, I do not know why he approached it that way. We put you in a room reserved by someone else, so we put them in your room, it is taken care of." I asked, since you have it taken care of, I am sure you made sure my credit card was held against the right room", she responded: "Yes". I said "good, I am going to pick up some drinks and snacks and charge them against the room." I picked up a couple of bottles of juice and a few snacks and returned to the counter and asked her to charge them against my room." She responded "you know what, we did not put your credit card on file". I pulled out my credit and asked he to first confirm that she did not have it, because I had already given it to them. She assured me that they did not have it. The next morning my wife and I loaded the truck with our luggage; I left to do business the business I came for and I notified the desk my wife would pick up the receipts for the room and room charges. When I returned I picked up my wife. As we were driving up the road, my wife mentioned that they refused to give her any receipts. I asked her to explain, she said the young man (different than the night before) told her that we were "not entitled" to the receipt for the room because the company paid direct and we did need the other receipt because there were no charges. I turned around and drive back, my wife walked with me to the door, pointed out the desk clerk and then opted to remain in the truck while I went inside. I approached the young man who was behind the counter and I said : "I stayed in a room last night registered in my name, I gave a separate credit card for room charges and charged about $10.00 in snacks. I need your help, some new untrained idiot told my wife when she checked out that we were not entitled to a receipt for a room registered in MY NAME because it was direct billed to someone else, and that we have no charges on our own card to receive a receipt…this confuses me, because within 60 seconds of your making the charge to my credit card, Bank of America sent me an email notification. What I also need is each receipt, and your help in making the manager aware of this individuals complete incompetence as a front desk clerk - so we can get him the training he so desperately needs. “The young man looked at me and said "Yes sir" as he dropped his eyes to the floor, printed off my receipts, handed them to me and said he would make sure the manager got my message." The room was very nice and clean. The breakfast buffet was basic and satisfactory. The staff was generally pleasant.

Flat tire on the way home from vacation caused us to walk in at midnight for a room. Erika was great and efficient at getting us set up so we didn't have any other stress. Room was large and clean. Bed was big and comfy. Made our flat tire not such a big deal since we were in a warm bed.

We have been Choice Privileges members a long time and have stayed at many of the chain's hotels. At check-in, we were not offered anything special, not even a bottle of water, nor were we greeted as loyal customers. Disappointing. At the afternoon "reception" we understood that we would be offered two adult beverages per person, but there were none in sight, only some nachos and cheese dip. The room was clean and comfortable enough, but the front desk person seemed to be "detached."

We stayed at this hotel for 1 night for a high school graduation. Check in was quick and easy. Front desk staff very attentive and very nice. Happy hour was from 5-6:30. They had meatballs, chips and dip, fruit, and nuts. You also were able to get 2 drinks per person. The room was super nice! We had 2 double beds and a living room area. Flat screen tv in bedroom and plenty of closet space. Bathroom is spacious with upgraded granite counters. Very very nice. The mall is right across the street. I would stay here again! Great customer service.

Not all Comfort Inns are equal! This one is Absolutely one of the best Comfort Inns we've stayed at overnight. Clean, nicely decorated. Staff exceptional, knowledgeable with points system. Quiet, clean room. Bathroom spotless. Comfortable bed and pillows. Breakfast breakfast okay. We put this Comfort Inn at top top of the list.

Stayed 5 days at this hotel and they were super. Our room was always clean and detailed from the towels to the linens...folded and neat. The breakfast was great...good variety to choose from, very neat and clean. My only suggestion was not having a mirror over the desk to help when getting ready.

Stayed here en-route to IL. Had stayed here5 years ago and giving it 5 stars again. Easy access from interstate. Check in went smoothly, very nice room, comfortable bed, quite and clean.. Breakfast was very good. Will definitely stay again

Hotel is across from the Westgate Mall which offers a little diversion if not familiar with the area. Room was clean and comfortable. Hallway noise was a bit hard to deal with in the early evening as new guests were arriving - some seemed to be in a 'party mode" and not realizing that others had to listen to them. But eventually things settled down. Did not get a chance to see what the Breakfast was like on this business trip, but the Manager's Special starting at 5:00 pm was nice little touch that was not particularly advertised well at the time online of room booking (not lavish, but a nice touch nonetheless). Hotel staff was efficient, except when I went to check out early in the morning. The Clerk said he could not issue me a final bill and that it could be emailed to me. Hard to understand why a computer system could not issue a final bill regardless of what time of day it was, but that was the story given and the hotel Clerk was sticking to it.

I booked my room online at choice hotels. I made the reservation for Friday night and when I arrived she told me it was booked for Monday. I explained to her it was suppose to be for Friday. I asked to speak to someone and she gave me the customer service number. When I called he told me I was not eligible for a refund because I was a no show. I explained to him how I was a no show because my reservation was for Friday, not the previous Monday. Monday was the day I booked the room on for that Friday. He then preceded to tell me I should have called and cancelled. I asked how I was suppose to call and cancel a room I did not know was booked. He continued to argue with me. Yes I could have messed up, even though I remember changing the date on the website, but he basically treated me like I was lying and trying to cheat their company out of something. All I wanted was a room for that night or a refund, but he then laughed at me as he tried to tell me I was acting like their website had a glitch. I will never ever stay at a choice hotel again in my life and I will tell all my dance moms the story too and tell them how bad their customer service is. I work hard for my money and $150 for a room I didn't stay in is ridiculous. And the fact that he treated me the way he did is uncalled for. When I asked to speak to a supervisor I got put on hold for about twenty minutes. He told me they would open an investigation to see if their website had a glitch. The point is somewhere their was a mistake. Whether it was me or them, I didn't get a room. But they made sure I paid for that room I never stayed in. Again I will NEVER stay at their hotels again. And word of mouth works.