House was lovely. Hot-tubbing in the snow with our 4-year-old grandson will be an awesome lifelong memory. We have stayed in really nice vacation rentals around the world but the cost with fees here was the most we have ever paid (more than our monthly mortgage)- really adds up to exorbitant. We knew this going in but had some really special stuff to celebrate and needed pet-friendly, not a lot of choices, so we went with it. However, cost vs service, arrangements, comms was out of whack - stressful. Our confirmation stated a 4pm checkin, late compared to other lodging, but texts night before/day of from mgmt stated 5pm with a high fee for “early” check-in. I asked how early that could be. Little grandson would need to eat, bathe, settle down and go to bed shortly after. They then said the “early checkin’ wasn’t available. Our confirmation also included an 11:00 check out, but mgmt texted saying 10am, and that we could pay $60 for “late” checkout. I said we’d pay that in spite of the 11am checkout shown in our confirmation. They then said the owner was due to stay in the house and they couldn’t offer the late checkout. At that point I told them I was sticking with my 11 confirmation. In both instances there were texts professing “5-star” service, while also telling me the early/late checkout offers were a glitch. This is stressful when planning a relaxing stay and paying more than top dollar. Also, the road to the home was not plowed and we slid in our subaru backwards down the hill a time or two. Our daughter was never able to get her Chevy sport util vehicle up the road and had to park below in the town, moving around to avoid tickets. This meant we had to shuttle her goods up and down for check in/out, and then get our own out. Road conditions should be in listing. Would not recommend.