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Wyndham Vacation Resorts Great Smokies Lodge

3.5 out of 5.0
  • Walking distance to Sev...
  • Free WiFi in rooms and ...
  • Onsite dining
  • Free water park

Recent guest reviews

The condo had a very modern and homie feeling! I absolutely love the beds! They’re very comfortable!

The indoor water park is fantastic for kids the age of mine (8,6,1). The 2-bedroom room was an incredible size for what we paid. The shuttle ran constantly so it wasn’t a problem that our room wasn’t in the same building as the water park. The Thirsty Miner food was borderline inedible, would/will never go back. Hidden Trails was good but menu too small. Firefly menu was a joke - literally 3-5 items on it for lunch and dinner each. The worst part is the shady timeshare stuff. They tell you to get your parking pass at a different desk. Then at the “parking pass desk” you get told that you get a free breakfast and $175 in resort gift cards if you attend a 90-minute timeshare presentation. I had read the other reviews so I knew what I was in for and decided to go for it so that the rest of our meals could be paid for. The second you walk in you are inundated with sales people all around you and you are assigned one of them who doesn’t leave your side. Then you are told almost immediately to expect to be there about 2 hours. Long story short, they try to get you to sign up for a 10-year deal which requires a huge deposit ($5k in our case). When you say no, they send someone in for a survey who then tries to sell you on a trial period which is still a lot but cheap compared to what they just pitched (only $500 today and $120/mo for 2 years, insert eye roll). In short, if you want a Shoney’s breakfast for free and free money, and you are good at saying no, go for it!

The property was very nice with lots of things for the kids to do . The problem with this place is the whydame employees that manage the place . When booking we were told check in was at 4:00 . While driving there from Louisiana we decided to call and see that if we came early if it would be possible to check in at 2:00. We were told that they were cleaning the room when we called and it should be ready , this was at noon . We arrived at 2:00 and was told that the room was not ready that they would call us when it was , that they were in the room cleaning it now should be any minute. So we drove around for 2 hours waiting on a call 4:15 still no call so I drove back to the hotel to see if the room was ready . When I arrived I was told that it was not ready and you guessed it ( they were in there cleaning it now ) . I asked to talk to a manager when I explained to her my problem I was told that they were very busy with check outs that day . Wich I can’t see how they didn’t anticipate that problem . I told her that I would like an estimated time when the room would be ready and she said they can not give me an estimate. That they would call when it’s done . So I drove around for another hour and a half still no call . I drove back to the office and told them that I need my room and I can not drive around anymore with 5 kids in the car , that my phone died so could not wait for there call . I told them that we would all wait by the reception desk till it was ready .

Amenities should be open later and restaurants should be full menu year round. Slides were closed during our visit and we were not notified in advance its one of the reasons we chose this hotel. Also decorations around hotel of American flags were innaprorpiate and offensive. Too many flags, and flags touching the ground. Goes against flag ettiquete.

5-10 minute walk to convention center. Pretty views of golf course. Shuttle is quick to center if you don’t want to walk it

We truly enjoyed our stay here. The suit was nice and clean and had everything we needed. The indoor water park was a great time for all and the arcade, other than being way to noisy with blaring games, was a hit as well. Our room was missing sheets for the pullout bed, but one phone call and someone brought them right up. Friendly staff! One qualm... When I checked in at the front desk I was provided with all the information and paperwork I could need except for my parking pass. For that I was told to go to a different desk. Strange. At that desk a very nice gentleman asked me if I could be counted on the take a "survey" with breakfast provided. I declined, knowing this to be a timeshare presentation and I had payed money for a vacation, not a sales pitch. I didn't appreciate the sly attempt on my time and money. Despite that, the staff and facility are first rate!

Amaze balls if u stay here you will not be disappointed minus the hotel restaurant (TM) seems a bit off main strip but our best hotel stay in this area in all our years coming! The room was the best made water park feel like a mire second

Room was great but if you're not there for the Waterpark it's not for you.

The stay was great. The resort was wonderful, I would definitely stay there again with my family and friends. Kids enjoyed the water park so much.

We love the water park. My boys (ages 5 and 7) spent countless hours in the water park. The room was gorgeous and felt like home. We will be back!

Our kids had a lot of fun at waterpark. Since it is very close to the grocery store and has a kitchen, we were able to cook our own breakfast everyday for our kids. I will likely stay at this place again in the future.

Enjoyed every minute of our stay. From check in until checkout it was perfect! Room was excellent!

We loved ALMOST everything about the hotel. Room was incredible, service and staff nice, not too pushy on the timeshare purchase, etc. Waterpark was loved by all three children (8, 5, & 2). My only complaint was the internet service in the room. It was essentially non-existent. Traveling with family is a pleasure and we do it often, but I need to be able to work on the road even on vacation. Not having internet service in the room in this day and age is unacceptable.

This is a nice hotel. The room was very nice and well maintained and the staff was friendly. The water park was amazing and my kids and I truely enjoyed it to the fullest.

it was all fantastic with the exception of the alcholic beverages showing up in an area that is what I see as a draw for children and teens. Very disappointing to see at the kiddie pool section and unless you were a drinker you could not enjoy the hot tub for those who were gathering there to drink. I would suggest if you cannot make it without those sales in that area that you at least be considerate of the children and those non drinkers and make a "family" section that does not permit drinking in those areas.

In good location, good amenities and good staff!The water park could have been better for kids...!

We had the time of our life.............. We will return before the year end

Unit is a condo/timeshare located just offsite from the main Wilderness Smokies hotel. Condo is much larger and decorated more elaborately than hotel. Kitchen and washer/dryer also nice. Indoor and outdoor water park are nice but crowded at times. Many extra pay activities (arcade, mini golf, surf lessons, resturants, etc.) available. Walk from condo can be long for some but we did not mind.

Great Place to stay at a reasonable price. The kids and the adults had fun at the indoor waterpark. The indoor/outdoor hot tub was the best. It is a time share so no daily maid service, but anything you needed they brought you. Great kitchen, saved money on not eating out every meal.

GOOD: I would advise this hotel to anybody that wants to have a fun family vacation. The double bed room was beautiful and very well equipped. The service was excellent! Hotel employees at the pool were always nice and willing to help. Water park is amazing good, my kids loved it! I had chance to look at the hotel rooms closest to the pool, which would cost about same price of this double bed we stayed; and for a little more walking I would not stay in the closest one, because WyndhamVR Great Smokies Lodge's room is far away better. BAD: The only minor detail is the hotel tried for couple of time bring us to this presentations for buying time share. If you are the kind of person that can not say a firm no to a nice salesperson, you can spend part of your vacation sitting in a room with a salesperson instead to be at the pool with your family. If I wanted to give them part of my time, I would have take advantage of the free room promotions usually are offered for attending to these meetings, but since I had paid full price for the room they should not be calling my room for selling anything during my vacation.

1425 Old Knoxville Highway Sevierville TN

Hotel highlights

  • Walking distance to Sevierville Convention Center
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Free water park

Located within a 5-minute walk of Sevierville Golf Club, Wyndham Vacation Resorts Great Smokies Lodge is within a 15-minute stroll of Sevierville Convention Center. This 3.5-star resort welcomes guests with 199 rooms and conveniences like a free water park, an outdoor pool, and an indoor pool.


Dining

Enjoy dining at one of 2 onsite restaurants including Thirsty Miner, which specializes in American cuisine. Start each morning off right with buffet breakfast served for a fee.


Rooms

A TV comes with cable channels and pay movies, and guests can stay connected with free WiFi. The bathroom offers hair dryers and free toiletries. Other standard amenities include a kitchen, a furnished balcony or patio, and a living room. Limited housekeeping is available.


Property features

Wyndham Vacation Resorts Great Smokies Lodge features a free water park, an indoor pool, and an outdoor pool. Helpful staff can provide concierge services and luggage storage. Other amenities at this golf resort include a children's pool, free WiFi in public areas, and a 24-hour business center.

Room options

Standard Room, 1 Bedroom

King 1 | Full 1 | Sleeps 4

Standard Room, 2 Bedrooms

Full 2 | King 1 | Sleeps 6

Guest reviews for Wyndham Vacation Resorts Great Smokies Lodge

Everyone (5) Couples (1) Business (1) Family (13)
5
Families

The condo had a very modern and homie feeling! I absolutely love the beds! They’re very comfortable!

By on Apr 12, 2019

Review comment responded on May 1, 2019

Wyndham Great Smokies Lodge thanks you for your feedback. We hope you will come back and enjoy our resort when the outdoor waterparks open. We look forward to seeing you again.

4
Families Family with small children

The indoor water park is fantastic for kids the age of mine (8,6,1). The 2-bedroom room was an incredible size for what we paid. The shuttle ran constantly so it wasn’t a problem that our room wasn’t in the same building as the water park. The Thirsty Miner food was borderline inedible, would/will never go back. Hidden Trails was good but menu too small. Firefly menu was a joke - literally 3-5 items on it for lunch and dinner each. The worst part is the shady timeshare stuff. They tell you to get your parking pass at a different desk. Then at the “parking pass desk” you get told that you get a free breakfast and $175 in resort gift cards if you attend a 90-minute timeshare presentation. I had read the other reviews so I knew what I was in for and decided to go for it so that the rest of our meals could be paid for. The second you walk in you are inundated with sales people all around you and you are assigned one of them who doesn’t leave your side. Then you are told almost immediately to expect to be there about 2 hours. Long story short, they try to get you to sign up for a 10-year deal which requires a huge deposit ($5k in our case). When you say no, they send someone in for a survey who then tries to sell you on a trial period which is still a lot but cheap compared to what they just pitched (only $500 today and $120/mo for 2 years, insert eye roll). In short, if you want a Shoney’s breakfast for free and free money, and you are good at saying no, go for it!

By on Apr 6, 2019

Review comment responded on May 1, 2019

Wyndham Great Smokies Lodge wishes to thank you for your constructive feedback. We will share your feedback with our sales team. We are always looking for ways to improve and our guests feedback assists us with that process. We look forward to seeing you again, especially when the outdoor waterparks open.

2
Families

The property was very nice with lots of things for the kids to do . The problem with this place is the whydame employees that manage the place . When booking we were told check in was at 4:00 . While driving there from Louisiana we decided to call and see that if we came early if it would be possible to check in at 2:00. We were told that they were cleaning the room when we called and it should be ready , this was at noon . We arrived at 2:00 and was told that the room was not ready that they would call us when it was , that they were in the room cleaning it now should be any minute. So we drove around for 2 hours waiting on a call 4:15 still no call so I drove back to the hotel to see if the room was ready . When I arrived I was told that it was not ready and you guessed it ( they were in there cleaning it now ) . I asked to talk to a manager when I explained to her my problem I was told that they were very busy with check outs that day . Wich I can’t see how they didn’t anticipate that problem . I told her that I would like an estimated time when the room would be ready and she said they can not give me an estimate. That they would call when it’s done . So I drove around for another hour and a half still no call . I drove back to the office and told them that I need my room and I can not drive around anymore with 5 kids in the car , that my phone died so could not wait for there call . I told them that we would all wait by the reception desk till it was ready .

By on Mar 7, 2019

Review comment responded on Mar 20, 2019

Wyndham Great Smokies Lodge appreciates all our guest’s constructive comments and feedback. We wish to express our sincere apologies for the breakdown in communication regarding the readiness status of your room. Our policy for arrivals is check in begins at 4:00 pm. If a guest is on site prior to 4:00 pm we will make every effort to get the guest into a room as soon as possible, but there are no guarantees. While guests are waiting on their room they are encouraged to enjoy the amenities located around the resort. These amenities include the waterpark, arcade, restaurants and retail outlets. Since many factors play into the readiness of a room, we are unable to give estimates on when a room will be available for check in. Thank you for your comments and we hope to see you in the future.

3
Everyone

Amenities should be open later and restaurants should be full menu year round. Slides were closed during our visit and we were not notified in advance its one of the reasons we chose this hotel. Also decorations around hotel of American flags were innaprorpiate and offensive. Too many flags, and flags touching the ground. Goes against flag ettiquete.

By on Sep 29, 2018

Review comment responded on Oct 24, 2018

Wyndham Great Smokies Lodge wishes to thank you for your comments and feedback. We will be sharing your feedback with Wilderness at the Smokies, who are responsible for the flags and the amenities mentioned. Both Wyndham and the Wilderness take our guests' comments seriously and utilize them in our continued improvements and training. We hope to see you again in the future. Thank you.

4

great location by convention center.

Everyone

5-10 minute walk to convention center. Pretty views of golf course. Shuttle is quick to center if you don’t want to walk it

By on Feb 2, 2018

5

a great family retreat at a nice facility

Everyone

We truly enjoyed our stay here. The suit was nice and clean and had everything we needed. The indoor water park was a great time for all and the arcade, other than being way to noisy with blaring games, was a hit as well. Our room was missing sheets for the pullout bed, but one phone call and someone brought them right up. Friendly staff! One qualm... When I checked in at the front desk I was provided with all the information and paperwork I could need except for my parking pass. For that I was told to go to a different desk. Strange. At that desk a very nice gentleman asked me if I could be counted on the take a "survey" with breakfast provided. I declined, knowing this to be a timeshare presentation and I had payed money for a vacation, not a sales pitch. I didn't appreciate the sly attempt on my time and money. Despite that, the staff and facility are first rate!

By , from Tennessee on Jan 29, 2018

5

omg suprise wyndham hits homerun!

Everyone

Amaze balls if u stay here you will not be disappointed minus the hotel restaurant (TM) seems a bit off main strip but our best hotel stay in this area in all our years coming! The room was the best made water park feel like a mire second

By , from charlotte nc on Nov 20, 2017

5

waterpark warning

Everyone

Room was great but if you're not there for the Waterpark it's not for you.

By on Mar 14, 2017

5

great shot vacation

Families

The stay was great. The resort was wonderful, I would definitely stay there again with my family and friends. Kids enjoyed the water park so much.

By on Jul 28, 2015

5

great for kids!

Families

We love the water park. My boys (ages 5 and 7) spent countless hours in the water park. The room was gorgeous and felt like home. We will be back!

By on Oct 12, 2014

Wyndham Vacation Resorts Great Smokies Lodge

1425 Old Knoxville Highway, Sevierville, TN 37876
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.