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  • Free WiFi in rooms and ...
  • Free parking
  • Bar/lounge
  • Spa

Recent guest reviews

We loved the amenities within close proximity. We signed up for a “tour” we were told we were going to ride a golf cart around the resort and that wasn’t what happened. We were told we were going to ask to buy something but didn’t have to as in owning our own cabin but we explained to the manager many times that we appreciated her time but we couldn’t purchase anything at the time. This “tour” was supposed to take a maximum of 90 minutes and we were there from 10-2. We were frustrated that they weren’t taking no for an answer as we had a 2 year old who was ready to go. We did get free tickets to anakeesta and Ripley’s for doing the tour so that was fantastic. Overall everything else was great.

Total relaxation and service. Beautiful room and property.

Beautiful room, outstanding view! Awesome food. Outstanding service.

The Hotel does have a lot of things to do for families but everything cost extra. We stayed in one of the cheaper rooms, just as a quick getaway. There was no parking close to the villa nor could the golf cart take us to our room. We got there late and had to wake up two toddlers and walk with our luggage, up a hill to our room. Not a great way to start off. The next day we got up to visit the indoor waterpark, since this is the only reason we booked here. Only to find out, this was not included in the cost of staying as a guest. The waterpark is $20 per person (family of 4 $80+). The waterpark doesn't open until 11 and checkout is 10 am. If you need a late check out then it's an additional $15 per hour. We incurred a lot of unexpected cost at this hotel and can't imagine staying there again - nothing special about the hotel.

I dislike this hotel because the whole time you are there you are chased by timeshare scams- beware of the 90 min presentation and "vip" freebies 6 hrs of wasted time!

Though we requested connecting rooms and they were available and we were told on check in a number of times that they were connecting, the rooms were one room apart and the connecting room was not provided. Parking was a nightmare if you arrived late at night. The views were great and rooms were clean staff were friendly and helpful.

First trip to Gatlinburg, loved the hotel. Lots of amenities. Friendly staff, very clean. Very happy with this resort style hotel.

Check in took about 45 minutes due to my reservation not being found and the woman at the timeshare table told me if my autistic son was "bad enough" he might get into the water resort free. Not to the best!

This was or first trip to the mountians. The resort was beautiful and very nice. The staff was great and helpful. The kids loved the swim park being to close. Our room was better then we expected. We thought we we're getting a room with everything in one room and no kitchen. When we arrived we we're surprised to find out that the room was more of an apartment look then hotel. The bedroom was divided from living room and had a kitchen. We will be back on our next trip.

We absolutely loved this place! It had all the amenities that you could ask for. Just wish the waterpark was included in the stay.

I did not like being bombarded and pressured by staff about doing their tour and buying into their timeshares. Once I declined they were not nearly as friendly.

We were only staying for one night and was looking forward to the indoor waterpark. However, the hours were from 11am to 7pm as well as the $18.95 fee that was not disclosed on the website. Also, there was no dead bolt on the room doors which I was not happy about considering I have a 2 year old that can open doors.

The room had mold in the bathroom and main sitting area around the window. I will not stay there again. I didn't know it was a time share (Prob my oversight) so when I they tried to get me to sit through a presentation I declined. Thankfully, the guy attempting to get me to come was nice enough not to be pushy.

It seemed like the walls were made of paper and the floors creaked. There was a bit of a "hustle" when you came into the hotel as your room key was passed off from staff member to staff member. The staff, however, was really friendly and the place had a ton of potential. If you have kids and don't mind noise, then maybe this is a great hotel. Just not for someone who wants to sleep.

My husband and I stayed here for our 1 year anniversary. The atmosphere can be summed up as chaotic. None of the amenities are included including wifi unless paid additional for or listening to the time share information. We had no view and were on the first floor. We could hear every footstep above us. The Starbucks is a joke. Don't order an iced coffee. The beds were very comfortable and the water park looked fun, however we were not going to spend an additional $17 each for a pass. Would probably only recommend this to families with several children.

Paper thin walls made resting difficult. It was like the neighbors were in the room with us. Many buildings had great views, but not the one I was in. Also, closest parking was 50 yards away down a gravel path. The pool at the top was nice, zero depth entry, infinity edge, hot tub and plenty of towels. Will try somewhere else next time.

Westgate Resort Road Gatlinburg TN

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Bar/lounge
  • Spa

Westgate Smoky Mountain Resort & Spa places you within 3 miles (5 km) of popular attractions like Ripley's Aquarium of the Smokies and Gatlinburg Sky Lift. This 938-room, 3.5-star resort welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and a water park.


Dining

Quench your thirst with a drink at the bar/lounge.


Rooms

Guests can enjoy a flat-screen TV and stay connected with free WiFi. Other standard amenities include a phone and an ironing board. Housekeeping is available once per stay.


Property features

Westgate Smoky Mountain Resort & Spa features a full-service spa, 2 outdoor pools, and a water park. Free parking is available if you drive. The 24-hour front desk has staff standing by to help with tours/tickets and luggage storage. Other amenities at this ski resort include a health club, 4 spa tubs, and free WiFi in public areas.

Room options

Villa, 4 Bedrooms

King 1 | Sleeps 16

Villa, 1 Bedroom

King 1 | Sleeps 4

Villa, 2 Bedrooms

Twin 4 | Sleeps 6

Deluxe Villa, 1 Bedroom (King)

King 1 | Sleeps 4

Guest reviews for Westgate Smoky Mountain Resort & Spa

Everyone (23) Couples (59) Business (1) Family (71) Other (6) Friends (3)
4
Family with small children

We loved the amenities within close proximity. We signed up for a “tour” we were told we were going to ride a golf cart around the resort and that wasn’t what happened. We were told we were going to ask to buy something but didn’t have to as in owning our own cabin but we explained to the manager many times that we appreciated her time but we couldn’t purchase anything at the time. This “tour” was supposed to take a maximum of 90 minutes and we were there from 10-2. We were frustrated that they weren’t taking no for an answer as we had a 2 year old who was ready to go. We did get free tickets to anakeesta and Ripley’s for doing the tour so that was fantastic. Overall everything else was great.

By on Sep 16, 2019

Review comment responded on Oct 3, 2019

Dear Guest, Thank you for taking a moment to share your experience at Westgate Smoky Mountain Resort & Spa. Even though your stay was pleasant and you had wonderful experiences enjoying the amenities and attractions, it is still unfortunate that our sales staff failed to meet the standards necessary to fulfill an awesome stay. Thank you for bringing these issues to our attention as it allows us the opportunity to improve. It is our hope that you will allow us the honor hosting more excellent stays in the future. Kind Regards, Jackie

5
Families

Total relaxation and service. Beautiful room and property.

By on Sep 8, 2019

Review comment responded on Sep 9, 2019

Thank you very much for your fantastic review! We are delighted to hear that you had an amazing time at the Westgate Smoky Mountain Resort & Spa. We invite you back next time you visit the area. Kind Regards, Jackie

5
Everyone

By on Aug 12, 2019

Review comment responded on Aug 14, 2019

Thank you for your rating. We are glad you enjoyed your time with us and we invite you to visit again soon! Regards, Sam

4
Everyone

By on Jun 1, 2019

Review comment responded on Jul 9, 2019

Thank you for rating the Westgate Smoky Mountain Resort & Spa. We are glad you enjoyed your time with us, and we invite you to visit again soon! Sincerely, Trina

4
Everyone

By on May 20, 2019

Review comment responded on Jun 4, 2019

Thank you so much for sharing your excellent stay experience at the Westgate Smoky Mountain Resort & Sap. We love to hear that you appreciated the resort facilities, activities, and attentive staff. We do look forward to your visit the next time your travels take you to the Gatlinburg area. Warm Regards, Jackie

3
Everyone

By on May 16, 2019

Review comment responded on Jun 4, 2019

Thank you for sharing your experience at Westgate Smoky Mountain Resort & Spa. Even though your overall stay was pleasant, we are sad to hear that you had a less than excellent experience. We appreciate your feedback and will continue to strive to make future stays an experience to remember fondly. Warm Regards, Jackie

5

awesome!

Everyone

Beautiful room, outstanding view! Awesome food. Outstanding service.

By , from Columbus MS on Oct 8, 2016

Review comment responded on Oct 19, 2016

Thank you so much for your feedback. We are happy to hear that you enjoyed our units, views and dining options. We look forward to seeing you again soon! Lissy

3

the waterpark is not included - hotel was ok

Everyone

The Hotel does have a lot of things to do for families but everything cost extra. We stayed in one of the cheaper rooms, just as a quick getaway. There was no parking close to the villa nor could the golf cart take us to our room. We got there late and had to wake up two toddlers and walk with our luggage, up a hill to our room. Not a great way to start off. The next day we got up to visit the indoor waterpark, since this is the only reason we booked here. Only to find out, this was not included in the cost of staying as a guest. The waterpark is $20 per person (family of 4 $80+). The waterpark doesn't open until 11 and checkout is 10 am. If you need a late check out then it's an additional $15 per hour. We incurred a lot of unexpected cost at this hotel and can't imagine staying there again - nothing special about the hotel.

By , from Knoxville, TN on Sep 19, 2016

Review comment responded on Sep 24, 2016

Thank you for your feedback. We are disappointed to learn that you may have experienced some issues with your visit. Please be advised that our resort staff is all at hand to best assist and cater to your needs. We are always happy to answer any questions prior to your check-in, so that you may plan accordingly. It is our hope that you may allow us another opportunity to better impress you at our resort. Nat

3

beware of timeshare sharks

Everyone

I dislike this hotel because the whole time you are there you are chased by timeshare scams- beware of the 90 min presentation and "vip" freebies 6 hrs of wasted time!

By , from ga on Sep 19, 2016

Review comment responded on Sep 24, 2016

Your comments are appreciated. We are disappointed to see that you may have had some concerns. Please be advised that we are a timeshare resort, and we do offer the opportunity for our guests to participate in one of our timeshare presentations. There is never any obligation to attend, and we never intend to make you feel uncomfortable in any way. Because your time is sincerely valued, we choose to offer certain incentives, in exchange for your time. It is our hope that this did not stand in the way of enjoying your vacation with us. It is our sincere hope that you may allow us another opportunity to better exceed of your expectations. Nat

4

limited parking - but overall great hotel

Everyone

Though we requested connecting rooms and they were available and we were told on check in a number of times that they were connecting, the rooms were one room apart and the connecting room was not provided. Parking was a nightmare if you arrived late at night. The views were great and rooms were clean staff were friendly and helpful.

By , from Chicago Area on Sep 8, 2016

Review comment responded on Sep 24, 2016

Thank you for your review. It brings us happiness to see that you enjoyed of our cleanliness and prime location. Please be advised that our units are assigned at the time of check-in; our staff will do their best to honor any special requests, however, they are unable to be guaranteed. It is our hope that this did not stand in the way of enjoying your Gatlinburg vacation. We hope to have the pleasure of serving you again soon. Nat

Westgate Smoky Mountain Resort & Spa

915 Westgate Resort Road, Gatlinburg, TN 37738
url importing https://www.orbitz.com/Gatlinburg---Pigeon-Forge-Hotels-Westgate-Smoky-Mountain-Resort-&-Spa.h874139-p2.Hotel-Reviews