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Recent guest reviews

The view was nice, the room didnt smell great, the service in the area really sucked, so ordering food became a hassle, very busy area, tight parking, the pool area wasn't great, it smelled

The property's location was perfect! We loved the river and the accessibility to town.

nice hotel, beautiful setting but there is some road noise to be aware of

Liked the location - and the balcony overlooking the river. The room itself was not as clean as it should have been for the price and face plates were missing on some outlets.

Property was smaller than it appears in ad. Desk clerk was rude.

Receptionist not very friendly. Shuttle service to downtown they told me about was operating a reduced schedule and actually not running.

First off the hotel is nice. What ruined the whole experience was the nasty attitude of the lady at the front desk. She just looked at me when we came in the lobby no hello nothing just rude and not wanting to work. I would suggest getting a new staff if you want people to feel welcomed and come back to your hotel.

The heated pool in the middle of winter was great. Parking was not so good. Breakfast was very good. The bathroom with glass windows made the floor ice cold and wet. View was good from the bathroom.

They are redoing the rooms. Great accommodations. Good assortment for breakfast. Limited parking. Close to the main attractions. *only downfall is when you go during the day, they push you to get a parking pass from a timeshare solicitor.

The staff was extremely friendly and helpful. The property was fantastic and the breakfast was wonderful. If we're ever in Gatlinburg again, we will be staying here.

Great setting, nice views and great location! Comfotable and clean room.

Very poor parking arrangements for handicapped individuals. The elevator is painfully slow. The staff didn’t really seem interested in helping the guests, and rarely ever smiled. During the night, I went down for coffee & found the clerk lounging on the couch with one shoe off. Much of the staff comes across as lazy. I’d stay there again, if the price was right. There was the occasional staff member who was very seeet & helpful. The Hispanic female who managed the breakfast bar was very sweet & quite helpful. When we returned back to our room, after our room had been made up for the day, the blankets were simply pulled up to the head of the bed. The bed wasn’t even “remade.“

After reading all the mixed reviews, I considered canceling my reservation. GLAD I didn’t! Accommodations were perfect for our family of 5. Staff was friendly, rooms were clean, and THAT VIEW was amazing! Right on the river for the price, we will be back! Breakfast was great!

We liked the location only. Rooms were dirty, bathrooms not working. Towels has hair in it. Staff promised 20% off and did not even made a refund.

The room was clean and appealing. The breakfast was great. The view from our balcony was so nice and relaxing..would stay here again.

Parkway Gatlinburg TN

Hotel highlights

  • Walking distance to Ripley's Aquarium of the Smokies
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Ripley's Aquarium of the Smokies is a short stroll from Baymont by Wyndham Gatlinburg On The River, and other popular attractions like Gatlinburg SkyLift Park are within a mile (2 km). This 67-room hotel has an indoor pool, free in-room WiFi, and free self parking.


Rooms

All 67 air-conditioned rooms provide balconies or patios, iPod docks, and microwaves. Guests can expect free WiFi and LED TVs with satellite channels. Beds sport premium bedding and bathrooms offer hair dryers. Refrigerators, coffee makers, and free weekday newspapers are other standard amenities.


Property features

At Baymont by Wyndham Gatlinburg On The River, guests enjoy an indoor pool, a fitness center, and a sauna. If you plan to drive, free parking is available. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include free WiFi in public areas, a 24-hour business center, and coffee/tea in a common area.

Room options

Room, 2 Queen Beds, Non Smoking, River View

2 Queen Beds | Sleeps 4

Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Suite, Multiple Beds, Non Smoking, River View (Two-Bedroom Suite)

3 Queen Beds | Sleeps 6

Room, 1 King Bed, Non Smoking, River View

1 King Bed | Sleeps 2

Guest reviews for Baymont by Wyndham Gatlinburg On The River

Everyone (18) Couples (4) Family (10)
3
Everyone

The view was nice, the room didnt smell great, the service in the area really sucked, so ordering food became a hassle, very busy area, tight parking, the pool area wasn't great, it smelled

By on Oct 17, 2020

4
Family

The property's location was perfect! We loved the river and the accessibility to town.

By , from Buford, GA on Oct 13, 2020

5
Everyone

By on Oct 1, 2020

5
Friends

nice hotel, beautiful setting but there is some road noise to be aware of

By , from georgia on Aug 20, 2020

Review comment responded on Aug 20, 2020

THANK YOU FOR YOUR COMMENT AND HOPING TO HAVE YOU BACK AGAIN SOON. PLEASE KEEP SAFE NOW

4
Family

Liked the location - and the balcony overlooking the river. The room itself was not as clean as it should have been for the price and face plates were missing on some outlets.

By on Jul 7, 2020

3
Family

Property was smaller than it appears in ad. Desk clerk was rude.

By on Mar 16, 2020

4
Everyone

Receptionist not very friendly. Shuttle service to downtown they told me about was operating a reduced schedule and actually not running.

By on Jan 30, 2020

2
Family

First off the hotel is nice. What ruined the whole experience was the nasty attitude of the lady at the front desk. She just looked at me when we came in the lobby no hello nothing just rude and not wanting to work. I would suggest getting a new staff if you want people to feel welcomed and come back to your hotel.

By on Jan 29, 2020

5
Family

The heated pool in the middle of winter was great. Parking was not so good. Breakfast was very good. The bathroom with glass windows made the floor ice cold and wet. View was good from the bathroom.

By on Jan 26, 2020

4
Family

They are redoing the rooms. Great accommodations. Good assortment for breakfast. Limited parking. Close to the main attractions. *only downfall is when you go during the day, they push you to get a parking pass from a timeshare solicitor.

By on Jan 23, 2020

Baymont by Wyndham Gatlinburg On The River

293 Parkway, Gatlinburg, TN 37738
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