SBH Maxorata Resort3.0 out of 5.0
Recent guest reviews
We have come back from a 10 night stay within the hotel. And I have to say if it wasn’t for the company of each and the weather the holiday would be different. I would say that future travellers need to be aware that the hotel and the area of Jandia is mainly full of Germans. This did make us feel out of place at first but as the holiday went on for us it was okay. The food in the restaurant is adequate, there was plenty of options and they never out of food items nor did they let anything run to low before refilling. However if you are someone who is of vegetarian, vegan etc of dietary needs than there wasn’t much options there for you. The swimming pools and the surrounding areas were kept clean and you also saw a lifeguard flittering between the pools on duty. Also there were plenty of sun beds around. The rooms were very dated but were cleared everyday. However beware if you ask for a double bed it will be 2 single beds pushed together, however they may not be the same length or width. Generally all in all we had a good holiday and the way we wanted it. However it is not a place that we would go back to in a hurry.
Firstly please be aware that this is a hotel were mainly Germans stay and they have not grasped the concept of queuing yet . As this could potentially cause arguments, you have to pay a deposit for your towels and pay for Wifi. I booked 9 nights here, but would have settled for the 7, was sold this as a 4 star, but as we were allocated an apartment, the Room was dated and a bit tired, we did not have air con, only a fan, and for me this made it uncomfortable sometimes through the night and when the cleaners left the curtains open during the day. Food was OK but not the standard of a 4 star, just a 3. On many occasions i had to ask for the table to be laid, i don't think they actually take much notice of the fact that they need to keep there eye on the ball as there are many guests left wandering around looking for tables to eat at. Yet the maître was quick to tell me I couldn't take my drink outside, when the only 2 other English people that were in the hotel were seated outside and ask us to join them, as he had already made an issue about it, I couldn't be bothered to explain, so stayed inside for the latter part of my meal. The younger bar staff inside are very pleasant but I was made to feel uncomfortable when i had queued up for a drink and was next to be served, but Juan deliberately ask the German man (who was after me in the queue) what would you like Pieter, to which Pieter said this lady was 1st", I then turned around to Pieter and said Thank You very much, that is very kind of you. But this really put me off, and I would never go to the bar when Juan was serving again, as he either has a problem with women or the English? I had another experience too with the outside bar, I was at the front of the queue had ordered my drink, and a German came up to the bar to the left of me, slapped his empties on the table and ordered another drink, there were other people in the queue too, so I was a bit taken back by this. The barman took his empties and i thought here we go again, but to my surprise he actually served me my drink first, then him, but he did push in. Having worked in a bar myself before, a Good Barman/Woman, would always know who was at the bar first, so there is no excuses for bar staff to serve queue jumpers. As I find this type of behaviour very rude. The cleaners were very pleasant, smiley and sincere people, if this was adopted throughout the hotel it would feel a lot more welcoming.
First of all let's start with the "welcome" done by the hotel team: cold. We arrived at the hotel around 11.30am and were informed that the room will not be ready before 2pm. Problems: restaurant opens only a 1pm and you can not go out of hotel to the beach because you need your room card to go out and come back. Then let's talk about the room (photos attached). Our room had a huge cigarette smell, the bed was dirty and the "4 stars hotel room" was really rustic ( the tv was probably older than my mom). The fridge was not on and was smelly, and there were only two places to charge phones or electric things ( one in room, one in bathroom). About bathroom: The hair dryer is out of age and water is coming out of the shower ( prepare the floor before you take your shower ). We were not lucky to the end and had a view on the parking ( but this time it's only a question of luck). About the restaurant/food. Cheap meals, repetitive but childs will be happy ! ( Fries every day youpii). And no worries if you miss your favourite meal which was on monday it will be back on wednesday or thursday haha.. For breakfast you have the choice, bacon, eggs, croissant,... pretty good. The restaurant's floor is really dirty, yesterday a woman screamed that there was a mouse but no proofs haha Nice view from the restaurant but dirty windows :( About the bar(s): just two bad things, drinks are cheap versions of the alcohols you know. Second thing is that unfortunately some barmen or barmaid have no idea about the ingredients to put inside the cockails ( had a mojito without menthol and with yellow lemon, had a second mojito made with sprite, a caipirinha with yellow lemon,...) Finally about the extras ( VERY IMPORTANT): ALL IS NOT INCLUDED. - You have to pay your drinks after midnight - Wifi is 7€ per day or 25€ for 7 days but was KO all this week so we were refunded. - Pools(Billiards) are 2€ - 30min massages are 20€ and are VERY GOOD !! Fish spa is 10€ for 15 min with a foot massage. The guy doing massages is very kind and good. - The hotel has nothing on the beach, so you have to buy your own things. - The beach towels are free at the reception but you have to give 10€ just in case and they refund you when you give it back - No cash distributor in the hotel, you have to walk 10-15 min to the town center and find a ATM distributor near the Faro Jandia Hotel - Animation team is good but only 3 persons i think, only 2-3 activities a day, there are tennis field, beach volley field and soccer field but unexploited ( only one volley activity this week, then i've not seen anybody on it) We leave tomorrow morning and are happy to go out of here, we had a very nice trip in Canaries but with activities out of hotel thanks to our tour operator. If we come back in Fuerteventura and especially in Jandia which is a very calm and beautiful place, we will for sure go in another hotel even if we will have to pay more !! (PS: Special thanks for the only guy from the animation team, speaking all the world's languages and having some good advices for our activities.) Stefan
Can't believe all the bad reviews on this hotel, me and my family have just returned from a 7 night all inclusive at sbh jandia, no problems with the room a bit dated yes but adequate, ceiling fans worked and cooled the room enough to sleep, had a great sea view which was superb, the food was fine always found something that was to our tastes and always plenty available, regards meal times yes restaurant was busy but they have long dinner times so plenty of options in that sense, pools were fine, cool when you first get in but if your sunbathing in 30+ degrees heat anythings gonna feel cold,there is a lot of nationality's at the hotel but didnt bother us. would stay again no problem great value for what it cost, if you want 5 star luxury you pay 5 star money
Came here last minute with wife and 2 kids (10&4) ,. Having booked late then read trip advisor was a little apprehensive however all our fears were very soon banished . Having been here 11 days have read the most recent reviews and of course would not seek to disrespect anyone's views or experiences. That said we have ( in fact still are having) had a great time here and would not hesitate to come back. Yes the rooms could do with a refurbish but if I am honest so could my house. Every member of staff we spoke to for any reason could not have been friendlier or more helpful. The food is plentiful and wholesome with plenty of choice . We have never failed to get a sun bed around the pool and really have no complaints at all. Given what we paid my view is excellent value for money and very friendly family based holiday , thank you .
Please do not stay here!!!! 510223714 Really in need of some work! Just got back from a 10 day break and like the other reviews everything is really old and in need of sprucing up. On arrival the staff seemed ok not the friendliest but enough English to tell us that we need to wait an hour to check in so put your bags over there and go for lunch. No proper directions had to find our way around. Mainly German guest and the staff seemed to talk German and Spanish but very little English. In our second week myself and my 2 children got stuck in the lift we were stuck for over a hour the hotel maintenance got us out. The next day we were told we didn't get stuck in the lift we broke the lift and we were told we had to pay the bill. The hotel refused to show us the cctv and refused to call the police for us. I contacted on the beach and then the police who explained I need to get a complaint form from the hotel. So that's what we done! when we handed it back to them they gave us a bill in Spanish. We asked for it in English and explained we can't read Spanish and were told that's not her problem. We had to go to the police ourselves. The hotel hadn't reported any crime. It was reassuring however at the same time we couldn't believe what the manager was doing. We were very scared as at this point it was like something you watch on tv. We didn't feel safe as we couldn't trust the hotel! I was with the children at all times and after the incident the children didn't feel comfortable to step left without me. The pools are freezing cold and the alcohol is so watery it's not even worth having a drink, the meat is raw and the selection of food is very repetitive
We are currently still staying at this hotel as we booked to stay for two weeks and still have 6 days left. Since being here we have tried really hard to make the most of our holiday but everyday there seems to be another issue popping up. We have watched other English families pay extra money to be moved out of the hotel during their stay mainly because of the air conditioning the holiday providers are really misleading with this information if you are in the hotel in the 4* section you have air con but the apartments have ceiling fans, no air con in the restuarant or entertainment area either makes rather uncomfortable evenings. Last night the restuarant was like a cattle market and could not find a table for 4 so my wife sat at a table for 5 with the children whilst i went up to get some food, a waiter proceeded to tell my wife to move as the table was for 5 not 4 then whistled her to move like she was an animal drawing attention to other diners whilst the whole time a German family of 4 sat at a table for 8 and not an eyelid was batted, the way she was spoken too was disgusting we reported this to management and they could not apologise enough but we no longer desire to eat in the restuarant making paying for all inclusive a waste of money as there is only one dining area in the hotel. First holiday we have ever been on where are children (6 & 8) have asked if they can go home a week into the holiday. I could keep going on but i wont as only a few changes to the place could make it a nice holiday. Dave & Gemma Vine
Just returned on 27th July 17 from a lovely week of relaxation here. As a solo traveller I was wary of being put in the worst room with no view...as has happened on most of my holidays away. ..but my fears were unfounded. I had a side sea view room right on the front end balcony with a wrap around balcony big enough to have held a party on...fabulous. Also had twin beds rather than the single I was expecting. ..so pushed them together. Nice bathroom with full bath and very powerful hot shower. Although I only spent 2 mornings around the pool they were clean but very cold. I preferred to be on the beach and although the beach opposite the hotel is lovely the breakers are a bit choppy and at just 5ft tall I was too scared to venture past my ankles. Instead I took a taxi there and back to the old town of Morro Jable.Round trip never more than €6. The beach there was much narrower and the water easily accessible. The beach is lined by a wall and hop over the wall to eat and drink all day long....for well under €15 a day. The hotel staff were, on the whole very pleasant though the restaurant manager on the door took umbridge when I walked out after breakfast with a cup if coffee to finish on the terrace. ...just 20 minutes later he never batted an eyelid when 2 other women walked our with 6 plates of food between them to eat beside me !? lol...there were very few British people in the hotel the same week as me but it seemed to be getting more popular the day I was leaving. The one and only thing that let the whole hotel down was the food. I've done all inclusive for 20+years now all over the med. It wasn't the worst but by no means was it the best. Not one piece of meat I tried, and I tried all of them was cooked properly. Chicken,pork, lamb ,meatballs and ( veal I think) all undercooked and very pink and rubbery. Choices were limited . How do you want your eggs? Fried ( underdone and snotty), scrambled or boiled?.if the hotel improved it's menu it would easily warrant a better than 3*rating
Probably the best view I had sitting by the pool the overall state good clean & value for money on the AI, yes the restaurant was self service and could get very busy but the even mix of Europeans with Germans being the most prevalent was good, the evening entertainment was odd but us Brits can be a bit eccentric. July it is hot in the sun well over 30c with the wind being the only thing to be thankful for. The beach is brilliant about 500 metres door to shore the big waves were great fun. Would book again but not July August time blessings to All
Overall the jandia resort hotel is good the food is very high quality,but the rooms let it down,the staff are very good can't do enough for you,It also has a great location near the beach and shops,Just 1 word of warning there are no free WiFi areas and the hotel charges €7 per day per device which if you've got kids or need to use a phone or laptop can work out very expensive but other than that a good place to stay.
- Onsite dining
- 3 outdoor pools
- Fitness center
- WiFi in rooms and public areas (fees apply)
Within a short walk of Punta Jandía Lighthouse, SBH Maxorata Resort is within a mile (2 km) of Jandia Golf Course. This 266-room, 3-star resort welcomes guests with 3 outdoor pools, a restaurant, and a fitness center. Also near this Morro Jable resort are Morro Jable Shopping Centre and Matorral Beach.
The onsite restaurant is perfect for a quick bite to eat.
All 266 air-conditioned rooms provide balconies, safes, and phones. TVs come with satellite channels, and guests can stay connected with WiFi. Bathrooms have hair dryers and free toiletries. Desks are also standard.
Guests of SBH Maxorata Resort enjoy 3 outdoor pools, a children's pool, and a fitness center. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and securing valuables. Other amenities at this family-friendly resort include an outdoor tennis court, WiFi in public areas, and an arcade/game room.
Reviews from Trip Advisor
57.0% of guests recommend this hotelTotal of 657 reviews