4/10 Malo
Molly G.
26 feb. 2026
Le gustó: Limpieza
Unfortunately, we did not get to stay in the house. It was the weekend of a terrible snow storm and all of the roads were to be iced over. We would have been stuck in the house without the ability to leave and the property managers provided no assurance that the house had a generator or any preparations for the extreme weather. I reached out to ask if they would be willing to allow us to reschedule to a later date but they said no. To give some context, it was unsafe conditions to drive. All of our wineries cancelled our tastings and every activity we booked was also cancelled due to weather. The governor declared a winter weather emergency and urged people not to drive. To the defense of the managers, we did not purchase the insurance and the contract did not have any allowances for weather issues. With that said, it was clearly a safety issue for us to be in the middle of the hill country, unable to leave and iced in. The property managers were robotic without any human decency, continually pointing to the verbiage of the contract. While I completely understand the need to set a precedent with renters, there is such a thing as common sense and compassion. For the record, our rental was supposed to be Friday-Sunday. The roads were closed until the following Wednesday, so we would have been stuck. I’m sure the property is lovely and the amenities are fantastic, but customer service and human empathy is non-existent. Profit over safety is clearly the focus.
Molly G.
Se hospedó 2 noches en enero de 2026