The staff at this property is always fantastic! Shillo (front desk) and Kat (restaurant) went above and beyond on this stay.
Peak season and their provisions were a mixed of different brands rather than the classy Beckman 1802 brand. For $315 plus taxes I was very disappointed plus handicapped parking is always a long walk to the door. Really need assistance for handicapped. Vending machines out of diet drinks. The thermostat works in half the rooms. You have to go to unit to change it. Then half the time the units don’t work. Ugghhh!!!! I stay here every 2 months for last 2 years for work but I think I’m going to start going somewhere else.
very responsive
Mostly a positive experience every visit. Sometimes the desk is unmanned.
It was not made clear how maid service for the rooms worked. One day they came on their own; next day no one showed up; third day I asked front desk for maid service and it was done; next day no one showed up; last day, before I checked out they were ready to come in and clean the room and I had to tell them to come back later after I checked out. So, this needs to be clarified.
Shuttle busses would be nice
Flight back was canceled and frontier airlines wouldn’t Comp anything towards my extended stay or car rental. Never again…
** terrible security** unsafe to stay here. Around 10:30 pm another guest was able to access our room with his room key. We had the extra security bar closed and he wasn’t able to get in. The hotel took no responsibility and blamed us. We made them contact the police and packed up and left. They didn’t offer to move us or even make us new keys. This is clearly a security risk. They didn’t take it seriously and we did. We ended up leaving the same night we checked in. What a huge disappointment.
Staff was very friendly and the hotel wasn't too crowded which I was worried about (COVID concerns). My only complaint is that the temperature in the room was quite warm and humid.
Everyone was nice and the hotel was clean . Loved the pool . 5 stars !!!
That staff was very friendly the food was good rooms were clean
Staff was friendly. Hotel was clean. Great location.
Exellent service .Nice and clean . The location is beautiful. There is a lot of restaurants and stores around the hotel .I recommend 😘😘😘😗😗😗😗😗😗😗😗😗😗😗😗😗🥳🥳🥳🥳Huuuuuummmmmmm.As soon as you can visit that place . Ghgghhlm Bye 👋 🛶🗽🏔🏔🏘⛰⛰⛱⛲️⛲️⛲️🌋🏕⛺️🏗🌋🏗🏣🏪🏪🏪🏪🏪🏪🏤🏤🏤🏤🏥Xzzhdd G
Every thing was great .pool was perfect.Great staff .Easy check in .
The location is awesome. There are restaurants and store within walking distance. The pool area is quite nice.
Everything was on point! The beds are very confirtable.
The hot water did not work and the bed was not comfortable in lopsided
Bell Tower Shops is a short stroll from Crowne Plaza Fort Myers, an IHG Hotel, and other popular attractions like CenturyLink Sports Complex are within a few miles (5 km). This 225-room, 3.5-star hotel has a restaurant along with conveniences like an outdoor pool and a 24-hour gym.
You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Savor a meal from the comfort of your room with room service. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:00 AM.
All 225 air-conditioned accommodations feature sitting areas. Guests can expect LCD TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Microwaves, refrigerators, and coffee makers are other standard amenities.
At Crowne Plaza Fort Myers, an IHG Hotel, guests enjoy features like an outdoor pool, a 24-hour gym, and free WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle during limited hours. The 24-hour front desk has multilingual staff ready to assist with concierge services, securing valuables, and dry cleaning/laundry. Additional amenities include a business center, free newspapers, and a terrace.
The staff at this property is always fantastic! Shillo (front desk) and Kat (restaurant) went above and beyond on this stay.
Peak season and their provisions were a mixed of different brands rather than the classy Beckman 1802 brand. For $315 plus taxes I was very disappointed plus handicapped parking is always a long walk to the door. Really need assistance for handicapped. Vending machines out of diet drinks. The thermostat works in half the rooms. You have to go to unit to change it. Then half the time the units don’t work. Ugghhh!!!! I stay here every 2 months for last 2 years for work but I think I’m going to start going somewhere else.
very responsive
Hello Michael, Thank you for your feedback on your stay and we were pleased that you had an overall enjoyable stay. Please come and stay again.
Mostly a positive experience every visit. Sometimes the desk is unmanned.
Hello Richard, We appreciate your feedback and we will be working to make your stay more enjoyable in the future. Thank you.
It was not made clear how maid service for the rooms worked. One day they came on their own; next day no one showed up; third day I asked front desk for maid service and it was done; next day no one showed up; last day, before I checked out they were ready to come in and clean the room and I had to tell them to come back later after I checked out. So, this needs to be clarified.
Dear Steve, Thank you very much for taking the time to provide feedback about your experience. Your comments and feedback are extremely important to us. We appreciate you pointing out the aspects of your stay where we could have provided you a better experience. We are working to address your concerns and recommendations. We hope to have the opportunity of serving you in the future.
Shuttle busses would be nice
Hello David, Thank you for having stayed with us. We do offer airport shuttle service to and from our hotel. We hope to see you again.
Flight back was canceled and frontier airlines wouldn’t Comp anything towards my extended stay or car rental. Never again…
We regret that you had a poor travel experience and wish we could have done more to make your stay at our hotel enjoyable.
Thank you for the very nice review following your stay with us. We appreciate the feedback and hope that we will have the pleasure of having you stay with us again
** terrible security** unsafe to stay here. Around 10:30 pm another guest was able to access our room with his room key. We had the extra security bar closed and he wasn’t able to get in. The hotel took no responsibility and blamed us. We made them contact the police and packed up and left. They didn’t offer to move us or even make us new keys. This is clearly a security risk. They didn’t take it seriously and we did. We ended up leaving the same night we checked in. What a huge disappointment.
We apologize for the mistake that took place during your stay and please know that "we do" take guest security seriously. This incident was a very rare and unusual mistake that should not have happened. We will be reviewing our procedures with our guest service staff.
Hello Eric, We appreciate your feedback and thank you for letting us know that you had an enjoyable stay. And we were happy to hear that Kat and Shilo made your stay event better. Thank you