bad service
Old....very old. Was really lovely I'm sure....but it's been a while. Spa closed. Pool closed at 630. Elevator broken. Bartender needed training.
I wasn’t able to check into my room. I had to seek alternative options.
I highly recommend this hotel. The staff was super nice and friendly place looked really clean. I love the room it was perfect more than I expected. The parking was very good. The first night couldn’t find any parking but I think it was only that day because the rest of the days found parking very close.
There is a lot of greenspace to enjoy around the property. The facility is aged out, needs a paint job and tlc. The room service is horrendous. I got an essentially raw steak in a plastic container with tiny plastic flatware to eat it with. There was a run around to get it corrected. I just went to the restaurant and handed the package back to them and reordered table service. The staff is not very helpful and service is slow. The room is clean, just dated. It was a good price, so if you don't care about any real amenities and service you will be fine there.
Hotel was very nice, but too far out from entertainment/food/activities..not walking distance had to Uber(costly)
The property has separate buildings from the lobby with rooms. You have to get in your car and drive to the building after check in. I prefer a traditional hotel instead of this garden style setup. We were highly disappointed in our room upon arrival. The room was old and needed renovations. There was a mildew smell, the carpets are worn, furniture was dinged and older. The bathroom looked unclean because of all the discoloration. and mold on the tile and shower. The only positives was the front desk was nice upon check-in and we enjoyed our spa services at the spa.
It was large & clean. We weren't there that long but the pool looked amazing
Stairways looked dirty wet towel laying in outdoor hall the whole time we were there. Carpet in room old worn and yucky. Also they charge your credit card $100. “Incidental fee” they say will be refunded. Decor outdated and drab
Very slim servings. Nearly empty store closed all the time. No machines to buy bottled water or soda, snacks, no room service after about 11pm, very limited dining choices with few menu items. Hot tub had insufficient water level and was dirty. The food I did order was good. Breakfast wait staff was excellent
Easy to get to all of the places we were going to visit. Hotel staff were amazing. We didn't have a frig in our unit and when I called and asked they said not all rooms had them - then they brought one up to us. Only issue we had was the window didn't seal very well and made noises due to the AC and wind. Other than that it was a great place!
We booked a King bed room and also said we would have a late check-in. When we arrived, they told us there were no king bed rooms left. They also said that when you book through Orbitz or Expedia, you aren't actually booking a specific room. I have booked through Orbitz for at least 5 years and have never ever been given a room other than the one I booked. It took the manager an hour or so, but they found2 king rooms for us.
I was trying to take a shower and the water basically quit in the middle of my shower. The same thing happened with the sink when I was brushing my teeth. Then, there was no parking places near our room. The staff was really nice though and it was nicely decorated.
Apparently this hotel is under new management. I have stayed at this hotel numerous times before both for work and pleasure and had always enjoyed my stay but now this hotel lacks upkeep, elevators are old and noisy, the buildings need painting, furnishings are old and the drapery are old, dirty and out of style. The room was so musty and unwelcoming. There use to be refrigerator in the deluxe room, 1 wash cloth for double occupancy, I could go on and on. Will never stay at this hotel again.
The hotel has decent facilities that could be utilized much better the maintenance there off are very iffy. I stayed in the suite but their was not even a bottle of water in the room nor any utensils if we wanted to eat in, the room service (other than the maintance guys) was below any standard and when I attended on something the front desk stated I was given a procedural lecture and not what I was told a/o promised. There are other hotels in the area and I would think twice of repeating this one The location is excellent to be away from the usual south Florida hectic environment
Main Building, Front Desk, Restaurant and Bar were up to date however the exterior building were outdated and in need of repair. The Ice Machines on all floors were out of service and required that we visit the main building each time our Ice Buckets required filling. After a Rain Storm, the interior of our room encountered Flooding near the entrance and required several towels to resolve the issue. The interior rooms were large and comfortable however the walls were very paper thin and we could hear conversations from next door without intentionally ease dropping. We attempted to notify the Manager on Duty of our concerns with the Ice Machine utilizing the email providing on the Hotel's In Room TV however we did not hear back from the Manager. We did bring these concerns to the Front Desk who directed us to the Bar for Ice and did not provide any further comments. The photos provided by the property do not represent the accurate conditions of the property and we would not stay at this property again for future travel.
Located within a mile (2 km) of Markham Park, Bonaventure Resort and Spa is within 3 miles (5 km) of Weston Town Center. This 501-room, 4-star resort has 3 outdoor pools along with a golf course and 4 restaurants.
This resort is home to 4 onsite restaurants, perfect for a quick bite to eat. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. Full breakfast is offered for a fee each morning from 6:30 AM to 11:00 AM.
All 501 rooms provide MP3 docks, coffee makers, and free local calls. Guests can expect free WiFi and flat-screen TVs with cable channels and pay movies. Bathrooms have hair dryers, free toiletries, and bathrobes. Safes, ironing boards, and desks are also standard.
At Bonaventure Resort and Spa, guests have access to a golf course, 3 outdoor pools, and a spa tub. Onsite parking is available, both free self and paid valet parking (USD 14 per night)—also useful is a free area shuttle. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, securing valuables, and luggage storage. Other amenities at this golf resort include a sauna, free WiFi in public areas, and a conference center.
bad service
Old....very old. Was really lovely I'm sure....but it's been a while. Spa closed. Pool closed at 630. Elevator broken. Bartender needed training.
I wasn’t able to check into my room. I had to seek alternative options.
I highly recommend this hotel. The staff was super nice and friendly place looked really clean. I love the room it was perfect more than I expected. The parking was very good. The first night couldn’t find any parking but I think it was only that day because the rest of the days found parking very close.
There is a lot of greenspace to enjoy around the property. The facility is aged out, needs a paint job and tlc. The room service is horrendous. I got an essentially raw steak in a plastic container with tiny plastic flatware to eat it with. There was a run around to get it corrected. I just went to the restaurant and handed the package back to them and reordered table service. The staff is not very helpful and service is slow. The room is clean, just dated. It was a good price, so if you don't care about any real amenities and service you will be fine there.
Hotel was very nice, but too far out from entertainment/food/activities..not walking distance had to Uber(costly)
The property has separate buildings from the lobby with rooms. You have to get in your car and drive to the building after check in. I prefer a traditional hotel instead of this garden style setup. We were highly disappointed in our room upon arrival. The room was old and needed renovations. There was a mildew smell, the carpets are worn, furniture was dinged and older. The bathroom looked unclean because of all the discoloration. and mold on the tile and shower. The only positives was the front desk was nice upon check-in and we enjoyed our spa services at the spa.
It was large & clean. We weren't there that long but the pool looked amazing
Thank you for taking the time to provide us with feedback. I was very disappointed to read about the shortcomings you experienced; please accept my apologies as this is not typical of our resort. Please email me your booking information. I would like to look into what happened and speak to the proper department. We hope we have the opportunity to welcome you back and show you a better stay. svanisavath@bonaventurefl.com