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Mercure Edinburgh City - Princes Street Hotel

3.0 out of 5.0

Recent guest reviews

I have stayed at this hotel on two trips to Scotland and will not stay anywhere else. This is the Hotel in Edinburgh! Best location in the city, good food, wonderful rooms (especially the one I had my latest trip with a view of the castle and Princess Street). Very clean and a friendly, helpful staff.

If you book a room with a single bed, you'll get an unrenovated cabin-like room. The bed is a wide single with fresh new linens but the room itself is small and dingy. The bathroom is great, with deep porcelain tub, towel warmer, etc., so it's still not all bad. If you book a room with a big bed, you get a completely updated room with contemporary Scottish furnishings and accessories and a waterfall granite shower. the new rooms get a 4.7 from me, the little rooms get maybe a 3.3. The staff is amazing, the breakfast buffet is amazing with crazy big and beautiful views, and the location is central to everything!

Walking distance to the Royal Mile and Edinburgh Castle. Hotel is in the new city directly across from shopping and the train station.

My friend and I stayed in a room here for a mini break. We booked a room with single beds and were given a room with the horrible view of the back where all of the heating units were. To start with, our window wouldn't close properly and there was a terrible draft. We called down about this and they sent someone to look at it. The repairmen were very prompt and very nice, but the fact of the matter is, they had to take the window out of the frame to fix it on a horrid windy rainy day. At that point we shook have been offered a new room. On top of that, we turned on the television and that also did not work. That was also repaired promptly. The next day we came back in from our day to get ready for dinner and we discovered that our toilet would not flush. Fortunately we discovered it then, rather than later in the night when we came back from our evening. We were given a new room at this point. The staff were are very friendly and helpful, but considering how many problems we had, I would not recommend this hotel. I am not the type of person who tries to get handouts, but considering how many problems we had and the fact that we paid a decent rate for our room, I feel that we should have been offered something for our trouble.

Smaller rooms and no any lobby area are negative part of this hotel. I wouldn't rate this hotel as 3 start.

I stayed there just one night but i have been in edinburgh before and this hotel was realy at the centre of the city. it is just walking distance to both edinburgh rail station and bus(number 100) stop to go airport. you can walk to scott monument, national gallery and royal miles as well. just one important criticism for the hotel is receptions place. it is at the first floor not the entrance. even to use elevator to go reception people should use stairs. not convenient for disabled person.

It is too close to the trail station and old town of Edinburgh. Room and bath room are littlebit small and old style but clean and comport.

Well-located; however, the non-renovated rooms were in bad shape. Our room overlooked a distasteful view, which was complemented by equally distasteful odors from the kitchen below. The walls are thin, and the shower was difficult to work. The toilet was not easy to flush as well. The staff was generally friendly; however, there was one rude, non-helpful staff-member. I'll spare you the details, but all in all, as friendly as some of the staff may be, they will not go out of their way to make your stay extra pleasant. For instance, when I asked where a certain attraction is, the receptionist rudely replied "there is a tourist office in town." Hope this helps. All in all, a 2.5/5.

Just got back froma great little visit to Edinburgh. We stayed at the Mercure right in the middle of everything. Location was great. The view from our fourth floor room was spectacular. The largest bed was a full which is too small for me and my wife!!!. There was a charge for wifi in the room which is ridiculous. We ordered a wakeup call for our final day and it never came. Thank God we woke up at the right time. An average hotel in a great location

This hotel is right down the street from the Royal Mile and Edinburgh Castle, and is also right next to the train station and bus stop, so it definitely gets points for location. That's about all I'd give it points for, though: the room was small and cramped, it stunk of tobacco smoke, the shower didn't work correctly, and the internet access was an astonishing 12 quid per night. The breakfast was reasonable -- standard continental fare and English breakfast were served -- but it started to get old after a while and I found myself wishing for something a little more healthy to eat. Overall, this place was simply average and, I believe, not really worth what I paid to stay there. For a hotel right on St. Andrew's Square, they really could have upped the bar and made it a classier place. Definitely not the worst hotel I've been in, but I don't know that I'd stay there again.

53 Princes Street Edinburgh Scotland

Hotel highlights

  • Steps from Princes Street Gardens and Scott Monument
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Laundry facilities

Located in New Town, Mercure Edinburgh City - Princes Street Hotel is next to popular attractions like Princes Street Gardens and Scott Monument. This 169-room, 3-star hotel has conveniences like a restaurant, a bar/lounge, and free in-room WiFi. National Gallery of Scotland and Edinburgh Castle are also within a short walk.


Dining

In addition to a restaurant that serves breakfast, lunch, and dinner, there's also a bar. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, breakfast is available for a fee each morning from 7 AM to 10 AM.


Rooms

All 169 rooms feature phones, ironing boards, and desks. Guests can expect free WiFi and LED TVs with digital channels. Bathrooms have hair dryers and free toiletries.


Property features

At Mercure Edinburgh City - Princes Street Hotel, guests have access to free WiFi in public areas, express check-in, and express check-out. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and securing valuables. Additional amenities include free newspapers and laundry facilities.

Room options

Classic Room, 1 Double Bed, View (Castle View)

Full 1 | Sleeps 2

Classic Room, 1 Twin Bed

Twin 1 | Sleeps 1

Classic Room, 2 Twin Beds

Twin 2 | Sleeps 2

Privilege, Room, 1 Double Bed

Full 1 | Sleeps 2

Guest reviews for Mercure Edinburgh City - Princes Street Hotel

Everyone (4) Business (3) Couples (2) Friends (1)
5

two stays - great!

Everyone

I have stayed at this hotel on two trips to Scotland and will not stay anywhere else. This is the Hotel in Edinburgh! Best location in the city, good food, wonderful rooms (especially the one I had my latest trip with a view of the castle and Princess Street). Very clean and a friendly, helpful staff.

By , from N Mex on Oct 11, 2016

Review comment responded on Oct 13, 2016

Dear Guest, What a great review and we thank you for it. We are pleased that you enjoyed our fantastic location. We do hope to see you again on your next visit to Edinburgh. Kind regards, James Fraser General Manager

4

two hotels in one!

Everyone

If you book a room with a single bed, you'll get an unrenovated cabin-like room. The bed is a wide single with fresh new linens but the room itself is small and dingy. The bathroom is great, with deep porcelain tub, towel warmer, etc., so it's still not all bad. If you book a room with a big bed, you get a completely updated room with contemporary Scottish furnishings and accessories and a waterfall granite shower. the new rooms get a 4.7 from me, the little rooms get maybe a 3.3. The staff is amazing, the breakfast buffet is amazing with crazy big and beautiful views, and the location is central to everything!

By on Aug 23, 2016

Review comment responded on Oct 13, 2016

Dear Guest, We very much appreciate your comments regarding your stay at Mercure Edinburgh City Princes Street Hotel. It is always helpful to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Kind regards. James Fraser General Manager

4

nice and convienent

Everyone

Walking distance to the Royal Mile and Edinburgh Castle. Hotel is in the new city directly across from shopping and the train station.

By , from ATL on Jun 30, 2016

2

comedy of errors

Everyone

My friend and I stayed in a room here for a mini break. We booked a room with single beds and were given a room with the horrible view of the back where all of the heating units were. To start with, our window wouldn't close properly and there was a terrible draft. We called down about this and they sent someone to look at it. The repairmen were very prompt and very nice, but the fact of the matter is, they had to take the window out of the frame to fix it on a horrid windy rainy day. At that point we shook have been offered a new room. On top of that, we turned on the television and that also did not work. That was also repaired promptly. The next day we came back in from our day to get ready for dinner and we discovered that our toilet would not flush. Fortunately we discovered it then, rather than later in the night when we came back from our evening. We were given a new room at this point. The staff were are very friendly and helpful, but considering how many problems we had, I would not recommend this hotel. I am not the type of person who tries to get handouts, but considering how many problems we had and the fact that we paid a decent rate for our room, I feel that we should have been offered something for our trouble.

By , from Kyle of Lochalsh on Feb 23, 2016

4

lesser than 3 start hotel

BusinessTravelers

Smaller rooms and no any lobby area are negative part of this hotel. I wouldn't rate this hotel as 3 start.

By on Jun 15, 2014

2

good place

Couples

I stayed there just one night but i have been in edinburgh before and this hotel was realy at the centre of the city. it is just walking distance to both edinburgh rail station and bus(number 100) stop to go airport. you can walk to scott monument, national gallery and royal miles as well. just one important criticism for the hotel is receptions place. it is at the first floor not the entrance. even to use elevator to go reception people should use stairs. not convenient for disabled person.

By on Sep 4, 2012

4

good location

BusinessTravelers

It is too close to the trail station and old town of Edinburgh. Room and bath room are littlebit small and old style but clean and comport.

By on Aug 28, 2012

2

average motel-style hotel

GetawayWithFriends

Well-located; however, the non-renovated rooms were in bad shape. Our room overlooked a distasteful view, which was complemented by equally distasteful odors from the kitchen below. The walls are thin, and the shower was difficult to work. The toilet was not easy to flush as well. The staff was generally friendly; however, there was one rude, non-helpful staff-member. I'll spare you the details, but all in all, as friendly as some of the staff may be, they will not go out of their way to make your stay extra pleasant. For instance, when I asked where a certain attraction is, the receptionist rudely replied "there is a tourist office in town." Hope this helps. All in all, a 2.5/5.

By on Jul 30, 2012

3

mercure in edinburgh

Couples

Just got back froma great little visit to Edinburgh. We stayed at the Mercure right in the middle of everything. Location was great. The view from our fourth floor room was spectacular. The largest bed was a full which is too small for me and my wife!!!. There was a charge for wifi in the room which is ridiculous. We ordered a wakeup call for our final day and it never came. Thank God we woke up at the right time. An average hotel in a great location

By on Jun 26, 2012

3

all-around average

BusinessTravelers

This hotel is right down the street from the Royal Mile and Edinburgh Castle, and is also right next to the train station and bus stop, so it definitely gets points for location. That's about all I'd give it points for, though: the room was small and cramped, it stunk of tobacco smoke, the shower didn't work correctly, and the internet access was an astonishing 12 quid per night. The breakfast was reasonable -- standard continental fare and English breakfast were served -- but it started to get old after a while and I found myself wishing for something a little more healthy to eat. Overall, this place was simply average and, I believe, not really worth what I paid to stay there. For a hotel right on St. Andrew's Square, they really could have upped the bar and made it a classier place. Definitely not the worst hotel I've been in, but I don't know that I'd stay there again.

By on Apr 6, 2010