Extended Stay America - Dallas - Las Colinas - Green Park Dr2.5 out of 5.0
Recent guest reviews
Too Many to List....complained to corporate = No resolution. Complained at staff = treated to get kicked out. Fleas in room. RUDE Staff. No Ethic from management. Check in took 15 min just for agent to come to front desk from sleep... was told I had no room, yet we paid upfront... after 5 min all the sudden she stated management did something in the system and was one room left for my reservation.
I was checked-in to a room that was not even ready. The bed-sheet were not made, it looked like someone has checked out and the room was not done with for the next. There were bits of paper on the floor, the telephone in the room was also not working. I had to walk back to the reception, which was in a separate building and request for a change of room.
The rooms are dirty apparently only crackheads live here and the staff is rude. They advertise a pool but say it closed October 1st even though it's bright and sunny. I had to switch rooms three times because it was filthy.
This was by far the worst experience I have ever had at a hotel. I will never recommend this hotel to anyone, and I will leave a review on every website informing others of my experience. I booked a hotel room for 3 nights at Extended Stay through Hotels.com. I received multiple confirmations from the website ensuring me my room was reserved. I arrived on the day of check-in to the hotel and there was only one lady working behind the counter. She told me I did have a reservation under my name but the hotel was "overbooked". I asked how this has happened and she did not respond. She called the other Extended Stay hotel next door and was told there were no more rooms there as well. I was very visibly upset and demanded to know how a hotel can overbook a room when I made a reservation a month ago; she again did not respond. She typed a bunch of things in the computer and eventually went to go "check" to see if there was a room available on the first floor. During that time, I called Hotels.com and was informed me that Hotels.com would find me a new place to stay (mind you, it was 8:30 pm). While I was standing in the Extended Stay lobby, the receptionist came back and told me there was a room available; I asked why she did not offer it before and once again she did not respond. Eventually, Hotels.com called her, spoke to her (right in front me) and she told the lady on the phone, "The computer on my end won't let give her the empty room so can you just find her a new hotel?" I left furious. She informed that she had to inform 8 others the hotel was overbooked. I booked this hotel because I had to take my bar exam the following three days. I don't like writing reviews, nor do I like reading them. I really regret not taking the reviews seriously for this hotel. Book a room at this place at your own risk.
We was in the manager suite (only 1 room like this in the hotel) and it was huge room, it is very clean. quiet area. very nice staff. there is safe feeling in the hotel, and quality guests. great place.
Not recommended. There is no big stroller at front desk. When i asked for it, they said it might be somewhere in the hotel and not their duty to provide to me. Later, there was a maintenance issues,which wasn't handled during my complete stay. Very very poor breakfast
This hotel is easily accessible to freeways, shopping areas, and not too far from downtown Dallas (but far enough away to relax!). It is surrounded by green belts and beautiful open space to walk and to breathe. The manager and staff are very friendly and accommodating, and I highly recommend this facility.
I had a reservation to stay at this establishment for five days. After I checked in, I went to my room, only to find out that it was already occupied.I returned to the front desk and informed the clerk that the room was taken. She was very courteous and gave us another room. The next room I received was dirty and there mice traps on the floor against the walls of the room. I again returned to the front desk to inform the staff of the condition of which I found the room. I asked to be placed into another building because I refused to sleep in a building with rodents. She again obliged and gave us a room that was located in the main building. This room again was not cleaned well and had a strange smell as we walked in. This was to be a 5 day stay which turned out to be a 1 night stay instead.
Just poor communication that did not get across to anyone unless you had to sleep in my room knowing I have to study, can't watch tv comfortablely an can't sleep with the ac fan motor making so much noise
I needed the room for a few hrs only, to just sleep as I was passing through. When I made the reservation(with a third party) I did it wrong so they could not don't it. I spoke to Tonya and she took care of everything, she called the third party company for me and figure it out i was really grateful for that. And she was extremely nice as I needed a late check out. She was amazing, people like her are usually not appreciated enough in the company she deserve a hard pat in the back
Reviews from Trip Advisor
39% of guests recommend this hotelTotal of 85 reviews