Room, 2 Double Beds, Non Smoking (Leisure)
from $86
Crowne Plaza Dallas Market Center
3.5 out of 5.0
3.6
out of 5
Average Guest Review
See all 105 reviews
This hotel is most popular for:
Recent guest reviews
I love the staff at this hotel; they're the epitome of "southern hospitality"! I did have an issue with the room being freezing cold when I first arrived, & it took maintenance 3 hours to respond to my service call! But, they eventually resolved my freezing room issue all with a smile on their faces. Great customer service goes a long way for me!!
Check in was easy and fast. Staff not too friendly. At first room looked clean with all white linens & bed spreads. When we pulled off the bed spread on one of the beds we found some old blood stains. We pulled it off & made note for housekeeping because it was late. Second night we came back late to find the beds were made with the same bedspreads. They only made the beds and emptied the trashes. Didn't leave us any new towels or cups. There was no number for housekeeping so we called the front desk and was told everyone left and if we wanted the towels we needed to come down and get it at the front lobby.
Perfectly adequate hotel with all the usual amenities. Bed and bedding were nice, everything was clean. Towels were nice and fluffy but the shower head was inadequate. Took me twice as long to shower because hardly any water came out and I tried every adjustment possible. My guess is that it's got a water restrictor but if you are trying to save money or water, this won't do it when I have to stay in there twice as long to rinse out shampoo/conditioner. Very aggravating. I did appreciate the water bottles available in the lobby.
This hotel is old. Needs to be updated. Good location and staff was friendly.
It's an old tired hotel that the staff does their very best to keep up..... WiFi is spotty, workout room is located in a room the size of an xlarge closet. The pool is incredibly small (skipped that experience) and the rooms are small. I could drone on, but I'm sure you get my drift...
Air conditioner was extremely loud and we had to turn it off to sleep. No microwave in room to heat up food we brought with us.
Room was warm when I arrived. I set the thermostat down to cool off the room. Left to got to dinner. arrived back at the room late, room still to warm. To late to call for service. The next morning I called front desk and asked for them to check the A/C unit. After 2 hours, I called again. Three hours later I called again. At 4 pm I left for a meeting and stopped by the front desk. They said they would send someone to check. When I got back to the room at 9 pm room was finally cool. The bedsheet had a tear in it, the shower curtain wasn't long enough to stay in the tub, so water was all over the floor after a shower. I will never book this hotel again.
Friendly staff, very clean. Want to know go see for yourself, you won't be disappointed!
The hotel has not been updated for a while. No mini fridge in rooms. The water comes out with so much pressure from the bathroom faucet that you have to watch yourself from getting wet. Hard to find parking spots when hotel is completely booked.
The view is excellent but the rooms on the top floor (21st) were noisy probably due to the nigh capacity A/C or Fan units on the roof. The breakfast was very nice as well the entire dining area.
Staff friendly rooms very nice. Shuttle to airport is great plus security for your vehicle. This is a good deal
Very old hotel. Orbitz has the hotel as having mircrowaves and fridges, they don't. Staff was friendly, hotel seemed clean till I found a roach wondering around the bathroom. Landscaping is begging for maintenence, no cleaning agents available for exercise machines. Ate at the restaurant a couple of times, food wasn't bad.
They were totally overbooked. When I asked the desk about checking in, the woman said "we do those type of bookings last sir". I left for 30min and came back and checked in with a man who was much friendlier. I had no car. Very sketchy area. And I'm a guy. Hotel was ok, but I wouldn't stay there again.
nice stay, close to American airlines arena, by highway, downtown
Wonderful staff but beds were rock hard and the a/c did not work properly and took FOREVER to cool down.
The hotel has major issues with their heating and cooling units. Our first night was super cold in the room and the thermostat did not work. When I called the front desk I was told that I was lucky to have called when I did because the on-sight maintenance man (the only one) was leaving for the night and he is the only one that can change the unit from blowing cold air to heat. When he arrived he had to use a screw driver to take off the wall panel and change it to heat. He mentioned while in the room that he was super busy because he had to do that to every room that asked. During the day he had to come and turn the heat off to blow cold air again. It got really hot in our rooms during the day until that was done. The hotel staff was nice it was just a very uncomfortable stay. Will never stay again.
Great place to stay, staff and location is great, shuttle drivers are helpful and restaurant and bar staff very nice, I would love to go back and stay longer
We are 3 adults. the queen bed was not suitable for 2 adult. It had not sofa bed. It had not refrigerator.
Guest reviews for Crowne Plaza Dallas Market Center
better than expected!
Everyone
I love the staff at this hotel; they're the epitome of "southern hospitality"! I did have an issue with the room being freezing cold when I first arrived, & it took maintenance 3 hours to respond to my service call! But, they eventually resolved my freezing room issue all with a smile on their faces. Great customer service goes a long way for me!!
Everyone
Check in was easy and fast. Staff not too friendly. At first room looked clean with all white linens & bed spreads. When we pulled off the bed spread on one of the beds we found some old blood stains. We pulled it off & made note for housekeeping because it was late. Second night we came back late to find the beds were made with the same bedspreads. They only made the beds and emptied the trashes. Didn't leave us any new towels or cups. There was no number for housekeeping so we called the front desk and was told everyone left and if we wanted the towels we needed to come down and get it at the front lobby.
Review comment
Crowne Plaza Dallas Market Center responded on Jul 24, 2017
Dear TT, We sincerely appreciate your feedback, and we are sorry to hear of the inconveniences you have experienced during your stay. We appreciate your concern because it helps us pinpoint areas in our hotel that needs improvement. I have shared this information with the management team in an effort to fix this issue immediately. Thank you again for sharing your experience with us. We greatly value your thoughts, and hope to have the opportunity to welcome you back in the future. Sincerely, Julie W. Sales & Marketing
standard hotel
Everyone
Perfectly adequate hotel with all the usual amenities. Bed and bedding were nice, everything was clean. Towels were nice and fluffy but the shower head was inadequate. Took me twice as long to shower because hardly any water came out and I tried every adjustment possible. My guess is that it's got a water restrictor but if you are trying to save money or water, this won't do it when I have to stay in there twice as long to rinse out shampoo/conditioner. Very aggravating. I did appreciate the water bottles available in the lobby.
Review comment
Crowne Plaza Dallas Market Center responded on Jun 12, 2017
Dear Traveler, Thank you for the feedback regarding your recent stay. I apologize for the shortcomings it appears you encountered in a few different areas. We were able to rectify the room issues mentioned as it was not reported correctly by our staff. I apologize that you were tasked inadvertently in doing so. Please reach out to me directly when traveling next as I would like to ensure a perfect stay and to be able to make up for our shortcomings. Sincerely, Julie W. Sales & Marketing
old hotel, needs to be updated.
Everyone
This hotel is old. Needs to be updated. Good location and staff was friendly.
Review comment
Crowne Plaza Dallas Market Center responded on May 10, 2017
Hi rc, Thank you so much for visiting with us here at Crowne Plaza Dallas Market Center. I am so pleased to know our team connected with you and that you felt the true warm and welcoming visit! As far as the guestroom is concerned I am happy to let you know our hotel will undergo a full renovation this year and the guestrooms, and full meeting space/lobby areas will be fresh, new and modern. Come back to see us and enjoy! Sincerely, Julie W. Sales & Marketing
one night stay, thoughts.
Everyone
It's an old tired hotel that the staff does their very best to keep up..... WiFi is spotty, workout room is located in a room the size of an xlarge closet. The pool is incredibly small (skipped that experience) and the rooms are small. I could drone on, but I'm sure you get my drift...
Review comment
Crowne Plaza Dallas Market Center responded on Apr 17, 2017
Hi Steve, We are very sorry to hear your stay was less than charming. We take pride in our staff and hotel and always strive to indulge our guests and cater to their needs. I am very excited to inform you of the full renovation the hotel will undergo this year and will be completed in several months time. This will improve your stay with us exponentially with a new up to date style. We cannot wait for this next chapter with our guests and welcome you back with open arms. Sincerely, Julie W. Sales & Marketing
loud a/c
Everyone
Air conditioner was extremely loud and we had to turn it off to sleep. No microwave in room to heat up food we brought with us.
Review comment
Crowne Plaza Dallas Market Center responded on Apr 7, 2017
Dear Traveler, Thank you for your valuable feedback, I do apologize for this less than satisfactory visit you had here at Crowne Plaza Dallas Market Center. If issues do ever occur please contact our Front Office immediately and we will be able to rectify the situation. We strive for indulging our guests and having them leave refreshed. We thank you for your IHG loyalty and hope this does not deter you from future visits. Sincerely, Julie W. Sales & Marketing
lack of service
Everyone
Room was warm when I arrived. I set the thermostat down to cool off the room. Left to got to dinner. arrived back at the room late, room still to warm. To late to call for service. The next morning I called front desk and asked for them to check the A/C unit. After 2 hours, I called again. Three hours later I called again. At 4 pm I left for a meeting and stopped by the front desk. They said they would send someone to check. When I got back to the room at 9 pm room was finally cool. The bedsheet had a tear in it, the shower curtain wasn't long enough to stay in the tub, so water was all over the floor after a shower. I will never book this hotel again.
Review comment
Crowne Plaza Dallas Market Center responded on Jan 26, 2017
Dear Jeff, Thank you for taking the time to comment on your stay with us. I truly apologize for the problems you encountered at our hotel. However through your feedback, we are able to focus on area were we may improve upon. Guest comments and concerns are vital in helping us in making Crowne Plaza Dallas Market Center a better place. Again, thanks for your time. On behalf of my entire staff and myself, I apologize and hope that you will return and we can offer you a more pleasant hotel experience. Sincerely, Mark Peck General Manager
Everyone
Friendly staff, very clean. Want to know go see for yourself, you won't be disappointed!
Review comment
Crowne Plaza Dallas Market Center responded on Dec 22, 2016
Thank you so much for your 5 star review! We appreciate you taking the time to mention our friendly staff and clean accommodations. We look forward to having you as our guest again soon! Happy Holidays, Mark Peck General Manager
very nice hotel
Everyone
a very nice hotel with an exceptional staff.
Everyone
Dear Sheila, Thank you for taking the time out of your busy day to review our hotel. We truly appreciate your response, and are pleased to hear that you had a good stay at The Crowne Plaza Dallas Market Center. We hope to welcome you back in your future trips to Dallas!! Sincerely, Julie W. Sales & Marketing