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Best Western Irving Inn & Suites at DFW Airport

2.5 out of 5.0

Recent guest reviews

Continental breakfast food at 6 a.m. was terrible! Eggs were cold, orange juice was "orange water", sausage was also cold! Room did not look clean or feel welcoming. The sheets didn't feel like fresh, clean sheets.

I have stayed on a couple of tripa and it has been nice.

Every thing but the bed was great , bed was hard as a rock . And that is something some might like but not me

Located in a busy area just off the highway, close to markets, gas, and restaurants. It's a good facility with a respectable continental breakfast for the price of the stay. Pool is in good shape. Excellent shower with a strong spray and plenty of hot water.

I needed a place to stay for the night close to the airport and this worked fine. The shuttle service was great and the staff was friendly and efficient. The rooms were clean and met the requirement. Not fancy but not bad.

It was a quick stay. I appreciated the on time, friendly service of the hotel shuttle.

It was a good hotel but in the morning the planes wake you up, and we had noisy people upstairs. Other than that it was very convenient and great location.

Strangely the pillows on the king bed were half the size of regular pillows. The rooms are old and I found a hair pin right in bathroom doorway.

It was horrible! I couldn't sleep because the smell of smoke was so bad! The sheets smelled like smoke and I woke up smelling of cigarettes. I had to go buy air fresheners but that still didn't help. It was supposed to be a non smoking room but it didn't smell like it!

This hotel room was filthy. The furniture was ripped and had stains. The carpet was gross. There globs of stuff on the desk chair, the room chair, the tissue box, the garbage can. The sheets had grease spots (or something) on one of the beds. I slept in the other because I was too exhausted from traveling to deal with it. This is my last stay with this brand.

Rooms were not in very good shape stains on rug walls were all banged up room next to me was loud had to move the girl at front desk was rude and had a smart mouth when I wanted a different room.so won't ever go back was pretty shocked that it was a best western in that condition.

Hotel is close to airport and offers free shuttle to and from. Close to MaDonalds and Burger King, next to a 7 Eleven... Pool and hot tub, free hot breakfast.. It was worth the money I spent...

The outside smelled strongly of onions, the inside looked tidy but didn't seem sanitary. It was fine but we wished we would have booked elsewhere for the money. There were several families living in the hotel and arguing with the doors open and in the lobby. More of a motel than a hotel, this is a basic place to sleep but not necessarily enjoy.

This hotel is rated as 3 stars ... It is more like a 1 star motel. Dirty does not even begin to describe this place. I prepaid for 3 nights and stayed less than 3 minutes. I believe people live at this hotel - walk around barefoot and half dressed. Hotel staff didn't even bat an eye when I went to front desk to tell them that I wasn't staying. My guess is that happens often.

The best thing about the hotel is it's located at the south end of DFW. When you're leaving town and you need to return a car rented at the airport, it makes it very easy to because the rental return is at the south end of the airport as well. The bed in my room was mediocre at best and there was a loose board in the floor of my room, but it was good enough for one night.

The hotel was clean but the beds were super uncomfortable and squeaked every time you moved. The pillows sucked too. Breakfast wasn't very good except for the sausage. Won't be staying here ever again

Nice big room well worth the money. Could have been a lil bit cleaner tho

Quick check in, friendly staff, decent hot breakfast. Overall pretty good.

My husband and I stayed prior to flying out of dfw airport but we defiantly didn't get any rest. The bed was so hard and I could actually just push with my hand and feel springs. I will never stay there again

Hotel worked well for us. Clean comfortable and convenient .

Room options

Standard Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 2

Standard Suite, 1 King Bed, Non Smoking, Jetted Tub

King 1 | Sleeps 2

Standard Room, 1 King Bed, Accessible, Bathtub

King 1 | Sleeps 2

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Full 2 | Sleeps 4

Guest reviews for Best Western Irving Inn & Suites at DFW Airport

Everyone (9) Business (47) Couples (33) Family (49) Other (21) Friends (15)
2

food & room

Everyone

Continental breakfast food at 6 a.m. was terrible! Eggs were cold, orange juice was "orange water", sausage was also cold! Room did not look clean or feel welcoming. The sheets didn't feel like fresh, clean sheets.

By , from CT - Connecticut on Aug 25, 2017

Review comment responded on Aug 28, 2017

Hello and thank you for your feedback about your stay at the Best Western Irving Inn & Suites. We value all guest feedback and I am sorry to see that you felt our staff service levels and cleanliness did not exceed your expectations. Your breakfast experience is a concern and I will be sure to review your comments with my breakfast atttendants to ensure that all items are fully heated and available moving forward. I genuinely hope that we have the opportunity to serve you again if your travels bring you back to the Irving/Las Colinas area!

4

nice hotel close to dfw airport

Everyone

I have stayed on a couple of tripa and it has been nice.

By , from Naples, Fl on Jul 8, 2017

Review comment responded on Jul 10, 2017

Hello and thank you for your review of the Best Western Irving Inn & Suites! I am very happy to see that our property met all of your needs; it's our number one goal to provide clean and friendly lodging accommodations to all of our guests and I am glad we were able to fulfill this for you. I will share your comments with the team, and we all look forward to welcoming you back and serving you in the future if your travels bring you back to the DFW area!

5

aaaaaaaaaaaaaaaaaa+

Everyone

Every thing but the bed was great , bed was hard as a rock . And that is something some might like but not me

By , from Ohio on Apr 30, 2017

4

great for visiting family near dfw airport

Everyone

Located in a busy area just off the highway, close to markets, gas, and restaurants. It's a good facility with a respectable continental breakfast for the price of the stay. Pool is in good shape. Excellent shower with a strong spray and plenty of hot water.

By , from North of Boston on Apr 21, 2017

3

met the need

Everyone

I needed a place to stay for the night close to the airport and this worked fine. The shuttle service was great and the staff was friendly and efficient. The rooms were clean and met the requirement. Not fancy but not bad.

By on Mar 2, 2017

4

nice affordable hotel near airport, restaurants

BusinessTravelers

It was a quick stay. I appreciated the on time, friendly service of the hotel shuttle.

By on Dec 20, 2016

3

noise

Everyone

It was a good hotel but in the morning the planes wake you up, and we had noisy people upstairs. Other than that it was very convenient and great location.

By on Nov 1, 2016

2

not the best

Everyone

Strangely the pillows on the king bed were half the size of regular pillows. The rooms are old and I found a hair pin right in bathroom doorway.

By on Sep 16, 2016

Review comment responded on Oct 19, 2016

Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in the future.

2

smoking but non smoking room.

Everyone

It was horrible! I couldn't sleep because the smell of smoke was so bad! The sheets smelled like smoke and I woke up smelling of cigarettes. I had to go buy air fresheners but that still didn't help. It was supposed to be a non smoking room but it didn't smell like it!

By on Sep 6, 2016

Review comment responded on Oct 19, 2016

Please accept our sincerest apologies for the housekeeping issues that you encountered during your stay in our hotel. Rest assured that our housekeeping staff is held to a very high standard and that your comments are being addressed.

1

filthy

Everyone

This hotel room was filthy. The furniture was ripped and had stains. The carpet was gross. There globs of stuff on the desk chair, the room chair, the tissue box, the garbage can. The sheets had grease spots (or something) on one of the beds. I slept in the other because I was too exhausted from traveling to deal with it. This is my last stay with this brand.

By , from Washington on Apr 8, 2016