Let me first say, I have been using this site and App for over 15 years to book my vacation rentals.
This was the ROCKIEST experience I have ever had property management company.
I’ll start with the great stuff. The home was super clean and well stocked. It is 15 minute drive to town and is not walking distance to anything except some of the cool trails.
The check in process was sort of a joke. The email they send ahead of time is not specific about check in instructions. There was no one to greet us or give us the code to get in the front door. Check in time is 4:00, which is when we arrived and called the property manager for 30 mins trying to get the code. They apologized but said they had to make sure our damage deposit went through, even though we had already spoke to one of the team members earlier that morning and was charged TWICE for damage deposit. This property management company has poor communication with the renters and within the team.
We waited in the sun for 45 minutes with our two Senior dogs for their response. They finally responded with the code and we were able to get in and get settled. Since this is a very remote area, they said they did have WI-FI but it didn’t work the entire time we were there. We downloaded movies ahead of time to watch later with the chrome cast tv and even then was constantly buffering.
My advice, if you’re local, bring a Blu-ray player and some movies. Luckily we had games and coloring books.
This property manager will nickel & dime you. I have never dealt with such bad communication as far as pricing goes. The listing states a pet fee. So I figured each pet. But the listing should state, the pet fee per Pet PER NIGHT. they did honor it and let me do BOGO on the pet fee.
We enjoyed our stay and it was peaceful and relaxing. We wanted to get away from the firework noise of the city for our senior dogs.
With that said, we check out at 10 AM and left the home as clean as we arrived. When we got home, I noticed the TWO charges still in my bank account. I tried to contact the property manager and no one responded back. I had to contact VRBO to get some sort of resolution on this overcharge. They contacted the owner, who emailed me back to say there wasn’t a double charge on their end. They emailed me to say I had gotten some dog hair on one of the beds. they asked me to pay an $$ for pet hair!On top of the huge cleaning fee!
I will NEVER rent from THEM AGAIN!
