Extended Stay America - Columbia - West - Stoneridge Dr.2.5 out of 5.0
Recent guest reviews
Should have checked the reviews! Pet room and definitely overcharged me on the fees that should have been waived for a Hurricane! The "pet room" stuck something awful even after heavy use of ozone spray and air freshener. Evidence of kitchen hood fire - - - replace it! Don't subject your guests to this type of trashy room! Bathroom could have been better cleaned too. No extra pillows available. No linens left for the sleeper; I could go on. Desk staff was nice.
I checked in to this hotel and received a room that had a kicked in door. The door from was shattered and the metal bracket was laying on the dresser. The sofa bed was broken and left half open. Most of the lights in the room didn't work. I went to the front desk to get a new room. The person who checked me in was gone and a new woman was working. She didn't seem to know what she was doing and had to call at least 5 people. On speaker phone I heard one of the people she called tell her all the room had been assigned and I could not have another room. I insisted and the best they would do is refund my money and show me the door. I refused as I had just driven 14 hours. I demanded a new room and instead of taking care of me, the lady called the police! Great customer service! She lied to them and said I was punching walls. Totally lied. She was so out of her element. I stayed but had to jam a chair up against the door. Somebody said this room was ok to rent???! Also, the exterior doors were broken allowing easy access to anyone, the halls and stairwells were strewn with trash and the staff leaves at 10! Don't show up late or you out of luck. DO NOT STAY HERE. IT IS UNSAFE, DIRTY, AND THE STAFF IS UNBELIEVABLY RUDE. THEY DON'T SEEM TO CARE IN THE LEAST FOR THEIR GUESTS.
The receptionist was EXTREMELY rude and unpleasant to my foreign friends! The room offered offered was occupied and dirty.The service is unsatisfactory, and unhelpful with the wifi. DO NOT STAY HERE!!
Had to make a quick overnight in Columbia. This hotel is off Kinley Road. I paid 70.00 for one night, the room was very clean and the hotel is a non smoking facility. They have an outdoor pool, which I didn't use. The room comes with a hair dryer, microwave, and a stove. Wifi is free but I was disappointed in the breakfast. All for breakfast is coffee and instant grits, nothing else. Overall was good and would stay again.
This place is nice and comfy. The day staff are professional and nice. If you want to make use of kitchen provided bring your own dishes because none ever seem to be available. The sofa couch is great!
Friendly staff, low rates, and you can cook in your own kitchen while in the room. Clean rooms too. Both of the young women on staff were fabulous. I plan to stay at this hotel each time I pass through the area.
OMG!! This place was a freaking nightmare! We did the express deal on priceline and we got this hotel (for the second time, we got the same brand hotel in Orlando FL which was just as bad) after traveling all day from OH to SC we got there little before midnight a black lady with a diva attitute couldnt check us in... we had to wait 30+ min to get a room we were exhausted,finally we got a room "322" we get our pjs and jump into the shower the shower its totally clogged it was a pool in there, same thing with the sink as we brush our teeth... and the small center table was all sticky!! gross!! we say whatever lets just sleep... HOLY MOTHER OF GOD!! There was hair all over the bed!! The sheets were not clean and the pillows looked brownish from the last guest i guess... WOW!! Thats when we got dressed and requested another room in the same floor (because they do NOT have an elevator and we had a lot of luggage) after another 30 min we got room 319 it was smaller and it was smelly from ppl smoking in the room. At least the bed was clean tho... but in the morning we found some kind of poop looking in the corner of the room! Thank god we didnt see that before going to sleep! I will not wish this room/hotel to my worst enemy! It was disgusting! Shame on Priceline for having this horrible places!
Average hotel; I works for a good stay and normal task. If you need the internet service the speed is slow and even with the upgrade it may be to slow for heavy business use. Other than that the location is great; staff great, and a good stay for the price.
Front desk was courteous. Hallways reeked of smoke and trash. Room smelled like disinfectant. Hair in bathtub, and 3 squares of TP left on the roll. Sheets were clean, didn't see any bedbug evidence. Bought the room for one night on Priceline (name your price bid), so no cancellations. We figured we'd just bear it for the night. We went out to get something to eat. Returned to find a large rodent poop on the floor in front of the couch that wasn't there before. Picked up our stuff and checked out. Front desk attendant was not able to issue a refund on the spot but promised her supervisor would contact us the next morning. That call never came. So, we called back and were advised to get refunded via Priceline. The process was smooth and didn't take long. So everything was resolved. Obviously we don't recommend this place. One other note, I believe that the price we paid through Priceline was more than what we would have paid outright. We ended up at a different hotel with the same supposed star rating (2.5). The difference between the two was night and day.
I Love the Hotel and the rooms are nice the Staff is friendly!!! I love the breakfast bar and !! Management are great!! I love that the pets are welcome!! And it's a smoke free hotel!! I advised everyone to go there
Reviews from Trip Advisor
44% of guests recommend this hotelTotal of 56 reviews