When we checked in, we were given room on 3rd floor and was not told that elevator is not working till we made the payment. When we went to Hotel room, we found it filthy (Bed comforter was torn with some dog poop stains, Floor was dirty, bathroom was not cleaned, kitchen was joke/totally useless. Towels were stained, no kitchen utensils). When I called front desk, I was told they can't do anything as there was no staff available. Next morning, I went to office and manager told us we can check-out if we want but they won't refund the money. I was told they will clean the room during the day but they didn't. I paid some tip to cleaning lady to get the hotel room cleaned myself. I also saw some shady people leaving in the hotel. I paid around $120 a day for such a hotel room which is not even $50 worth.
Rude staff and also very hard to get a hold of. No extra toilet paper given.
It was less than clean. Didn't have toilet paper. The top cover of both beds had stains on them as well as burn marks. Oh and the pillows, garbage. The door to the bathroom had to be pushed open with your whole body. Why, you ask. The floor is warped. Struggle door. It's real. And what I paid for one night for what I got. Yeah, no. Would I stay there again, never. Pros: Ms.Rita was DIVINE. She is a keeper. Really liked the smoking area. It's a nice set. Does have an elevator. Sweet! Circle K right down the street or a hill depending on the direction you were heading. They card you for buying a pop. So always have your ID. Colorful tenants. It's wasn't noisey at all. Yeah, that's the end of the rant. Don't expect to get what you paid for. You don't. Overpriced and underwhelming.
Worse, I had to wait outside in the cold weather for more than 40 minutes I couldn't even enter the lobby to wait for the shift change.
The room was clean and bed comfortable. The staff explained policies very well and were pleasant. The buildings need some repairs and a good paint job. The linens are worn out. And some of the long term residents conduct questionable business transactions around the place.
The stove and refrigerator ,it was pretty much quiet
Very dirty, people walking around at all hours of the night. Charged late fee even if your in line
Helpful and courteous staff. Good privacy and good location.
Disgusting wretch of a place!! Way too expensive considering the condition and poor location!!
Definitely a 1 star hotel. If you need somewhere cheap to stay that’s all you’re gonna get. Very very gross and sketchy. I felt gross the second I got there. Lots of people living there and in cars around the area.
Beds need an upgrade the staff was awesome just couldnt stay it was clean but reaked of methaphatamine.
The hotel manager and staff was rude and disrespectful. I was over charged for 2 nights and I didn't get my deposit back due to a late check out after I asked for a little more time to finish packing my things. I was told she was just a housekeeper and she can't make those decisions. I had no ideal about that I was under the impression that everything was ok. I fell like I shouldnt be at fualt for that and lose my deposit because one employer told me something was ok and then I was told that it wasnt while I was checking out. The manager also called my wife and I some out of our name being very racist to my wife and I because we are an interracial couple. I will admit at that point I lost my cool because the disrespect was way over the line and it's only so much someone is willing to take.
Stay was clean and priced right. Stayed overnight with an early departure for the airport. All that was needed... clean & convenient
Hotel nothing is clean I waited 24hours for a Housekeeping to come to clean the room. Pillows all with blood they didn't have any more to changed. Rated 000000000.I took pictures of everything to take legal action to get my money back.p
HomeTowne Studios by Red Roof - Colorado Springs Airport is located within a few miles (5 km) of Memorial Park and Williams Fire Museum. This 134-room hotel has in-room conveniences like kitchenettes, refrigerators, and microwaves.
The 134 rooms feature kitchenettes with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Other standard amenities include free long-distance calls and free local calls. Housekeeping is available on request.
HomeTowne Studios by Red Roof - Colorado Springs Airport features free WiFi in public areas, coffee in a common area, and express check-in. If you decide to drive, there's free parking. Staff members can answer questions about accommodations, and also provide front-desk service during limited hours. This hotel also has laundry facilities.
When we checked in, we were given room on 3rd floor and was not told that elevator is not working till we made the payment. When we went to Hotel room, we found it filthy (Bed comforter was torn with some dog poop stains, Floor was dirty, bathroom was not cleaned, kitchen was joke/totally useless. Towels were stained, no kitchen utensils). When I called front desk, I was told they can't do anything as there was no staff available. Next morning, I went to office and manager told us we can check-out if we want but they won't refund the money. I was told they will clean the room during the day but they didn't. I paid some tip to cleaning lady to get the hotel room cleaned myself. I also saw some shady people leaving in the hotel. I paid around $120 a day for such a hotel room which is not even $50 worth.
Rude staff and also very hard to get a hold of. No extra toilet paper given.
Dear Valued Guest, Thank you for your feedback. Sorry to hear your stay did not meet your expectations.
It was less than clean. Didn't have toilet paper. The top cover of both beds had stains on them as well as burn marks. Oh and the pillows, garbage. The door to the bathroom had to be pushed open with your whole body. Why, you ask. The floor is warped. Struggle door. It's real. And what I paid for one night for what I got. Yeah, no. Would I stay there again, never. Pros: Ms.Rita was DIVINE. She is a keeper. Really liked the smoking area. It's a nice set. Does have an elevator. Sweet! Circle K right down the street or a hill depending on the direction you were heading. They card you for buying a pop. So always have your ID. Colorful tenants. It's wasn't noisey at all. Yeah, that's the end of the rant. Don't expect to get what you paid for. You don't. Overpriced and underwhelming.
Dear Valued Guest, Thank you for your feedback. We hope to see you again.
Dear Valued guest, Thanks for your feedback. We are sorry your stay did not meet your expectations.
Dear Anonymous Guest: Thank you very much for staying with us, it was our pleasure serving you, and would like to invite you back. Thanks again for sharing your experience with me and my team. Come back soon.
Worse, I had to wait outside in the cold weather for more than 40 minutes I couldn't even enter the lobby to wait for the shift change.
Dear Anonymous Guest: Thank you for staying with us, it is our pleasure serving you. We are sorry you we're unhappy - we will work hard in fixing the issues you experienced. thanks for letting us know.
The room was clean and bed comfortable. The staff explained policies very well and were pleasant. The buildings need some repairs and a good paint job. The linens are worn out. And some of the long term residents conduct questionable business transactions around the place.
Dear Anonymous Guest: Thank you for allowing us the opportunity to serve you. I want to thank you for sharing your feedback on your most current stay. I am sorry we failed to make your stay a better experience. We will continue to work to change the first impression of our property. Thank you
The stove and refrigerator ,it was pretty much quiet
Dear Anonymous Guest: Thank you very much, for allowing us the opportunity to serve you! It is our pleasure having you as our guest. My team and I would like to invite you back on your next trip to Colorado Springs.
Dear Anonymous, we know you have options, and thank you for staying with us. I am sorry we failed to make your stay a better one. Thanks for your review, and hope stay well and safe during these challenging times.
Very dirty, people walking around at all hours of the night. Charged late fee even if your in line
Dear Jonny thank yo for staying with us, it is always our pleasure serving you! I am so sorry for the misunderstanding with late fee's. We hope to see you back soon, so we can WOW you with our service. Thanks
Dear Valued Guest, Thank you for your feedback. We are sorry to hear your stay did not meet your expectations.