Our stay was a horrible experience. The rooms were falling apart and had mold on the walls under the windows. Additionally, the staff were some of the most unprofessional people I have met. Never stay there again.
I asked the front desk to change the blanket because there was stained on but it never got done. I even took a picture and showed it to front desk and she said she will get it done.
The whole place smelled like pot. Rooms were “ok” but bed was very uncomfortable. Had to request a different room when the first one smelled like cigarettes smoke
The staff there was extremely nice to me. I will definitely recommend it. Excellent service!!!
The front desk associate recognized me immediately from previous visits. He was/is always friendly during my check-in process.
Clean and renovated rooms, good breakfast, all in all stay was good
Very nice visit but our room wasn't cleaned every day. The bathroom was cleaned, we received new towels and our bed was made but nothing was cleaned and nothing was swept all weekend. Still enjoyed our weekend!
For the price the room was great. Couple of guest on my floor were smoking weed in their rooms, called to advise front desk and they were removed or asked to leave.
Staff was really nice, the rooms were clean. We had a good experience. My family was a limitless disappointed that there was no indoor pool. Our last morning the free breakfast was really crowded, so get down there early.
it was clean, the staff was nice, the breakfast station was nice and fresh. the highway was a little noisy but not bad.
Very nice spacious room. Will visit again.
The hotel is newly renovated with the most current design. The room is spacious and comfortable.
SpringHill Suites Cincinnati North/Forest Park is located within a few miles (5 km) of Jungle Jim's International Market and Winton Woods Park. This 124-room hotel welcomes guests with conveniences like free breakfast, a 24-hour fitness center, and free in-room WiFi.
Free continental breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
The 124 accommodations feature sitting areas. 50-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Sofa beds, microwaves, and refrigerators are other standard amenities.
Renovated in 2018, SpringHill Suites Cincinnati North/Forest Park offers a 24-hour fitness center, free WiFi in public areas, and a meeting room. You can take advantage of free parking if you drive. The front desk is staffed 24 hours a day to help with securing valuables and dry cleaning/laundry. Additional amenities include a 24-hour business center, a seasonal outdoor pool, and coffee/tea in a common area.
Our stay was a horrible experience. The rooms were falling apart and had mold on the walls under the windows. Additionally, the staff were some of the most unprofessional people I have met. Never stay there again.
I asked the front desk to change the blanket because there was stained on but it never got done. I even took a picture and showed it to front desk and she said she will get it done.
Hello Anonymous, I'm so sorry about this. First, we should never had a stained blanket in the room. Both the laundry crew and room attendants should have spotted this long before any guest did. We also should keep each and every promise we make to guests so when the front desk said it would get done, it should have. I'll be following up with all involved to make sure this doesn't happen again.
Hi Anonymous, I'm sorry we didn't get things right during your stay. I hope that if you choose to give us another chance we are able to provide you with a top notch stay.
Dear Sir/Madam Thank you for your rating. Kind regards
The whole place smelled like pot. Rooms were “ok” but bed was very uncomfortable. Had to request a different room when the first one smelled like cigarettes smoke
Dear Sir I apologize deeply for your experience,and will look into the issues asap. Kind regards
The staff there was extremely nice to me. I will definitely recommend it. Excellent service!!!
Dear Sir/Madam, We are delighted to have been your chosen hotel during your recent stay in Cincinnati. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the SpringHill Suites Cincinnati North/Forest Park and we hope you choose to create more memories with us whenever your travels bring you back to Cincinnati. Sincerely,
The front desk associate recognized me immediately from previous visits. He was/is always friendly during my check-in process.
Thank you kind response.
Clean and renovated rooms, good breakfast, all in all stay was good
Thank you for you kind response. We look forward to the opportunity to serve you again in the future.
Very nice visit but our room wasn't cleaned every day. The bathroom was cleaned, we received new towels and our bed was made but nothing was cleaned and nothing was swept all weekend. Still enjoyed our weekend!
Thank you for taking the time to complete the online feedback. I will address the Housekeeping issue. Stuart Ward General Manager
For the price the room was great. Couple of guest on my floor were smoking weed in their rooms, called to advise front desk and they were removed or asked to leave.
Hi Anonymous, I'm so sorry to hear about your stay. We certainly shouldn't have any mold in our hotel and our staff should always treat every guest professionally. I'll be sure to research this situation and find out where we need to improve.