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SpringHill Suites by Marriott Cincinnati Northeast/Mason

3.0 out of 5.0

Recent guest reviews

Very nice hotel, but there was crumbs under the couch. The maid must have missed cleaning the couch. The pool and whirlpool was great. Breakfast was ok. It was just basic eggs, sausage, fruit, yogurt, oatmeal, and bread. But overall great hotel to stay in.

Hotel was close to Kings Island (reason for our trip). Staff was very friendly and helpful. Room was perfect - 2 doubles and a pull out couch which was great space for our group of adults/children. Two TV's were a nice surprise, so both boys and girls could watch their own respective shows without arguing. Microwave and min-fridge were also convenient.

Check in and out was simple and fast. It was sold out when we stayed so lots of people. Had to call down to the desk at 10:30pm because people were playing music and talking loud outside the pool. Air conditioner was louder than usual. Overall though it was a clean and comfortable room with a few complaints.

This was a great hotel in a great area. It was close to shopping and plenty of restaurants. Would definitely recommend to anyone who is looking for a quick getaway and relax.

Hotel was good, for the price. They could improve on the quality of their breakfasts.

The hotel staff was friendly and helpful. Rooms were nice and clean. It was a great value for a girls weekend! :)

Upon checking my bed I found hair on it. When I called the front desk I was told I had to come get new sheets. Upon stripping the bed down to the mattress pad there was a urine stain. There were also sunflower seeds behind the pull out couch. They offered to switch me rooms, however, the lights did not work. It wasn't until I stated I wanted a refund that I received an apology. I had to drive 2 hours at midnight to get home.

This hotel a hidden gem! It's tucked away from the crazy traffic and shopping malls. The staff was very friendly, and every area of the hotel that we saw was clean and presentable. The pool was perfect! Breakfast the next morning was super. The woman that was facilitating the breakfast did a great job of making sure everyone had what they needed even though she was really busy (there was a whole team of youth baseball players, coaches and parents there that morning along with regular guests, like us!). Overall a great experience, we used this hotel because we were going to King's Island. We have season passes this year (2014) and we will be using this hotel again!

Very nice; the room was very clean and comfortable. The front desk staff was friendly, which I appreciate.

This was our first time staying at this location. Great Value for what you get, Very Nice, Very Clean, Great Location - close to everything! Staff was very friendly and knowledgeable. Would Definitely recommend to anyone!

Very good staff at front desk. Hotel hard to get to at peak traffic. Room good, price good. Breakfast average.

This hotel was just what we wanted. We had a very nice room with ample space. My son slept in the pull-out couch. He said that the mattress was too thin. Other than that, we enjoyed our stay.

This was perfect for a trip where little time was spent in the hotel. The breakfast was great...excellent selection. We had ajoining suites and the staff worked with us to accommodate our needs. A bit hard to find, the winding road took a bit to get to the hotel. The room was HOT no matter what we did. All in all it was a great get away for the girls' weekend we wanted to have. The fitness room is small but well maintained and excellently equiped.

Conveniently located, quiet. Plenty of amenities for a pleasant stay. Good comp breakfast, friendly staff. Affordable with good quality. I'd return.

Visiting my daughter's family. It is a good hotel compare to previous trips.

Great hotel. Courteous staff. Quiet. Bed was super!!!! Excellent breakfast. We will definitely stay here again.

Hotel is clean and in excellent condition. Staff was extremely helpful. I have only encountered a better free breakfast once. Room was spacious, clean, with comfy beds. Two TVs in room (CRTs) Only negative was the A/C rattled when the compressor ran. I wedged a duffle bag between the nearest bed and the unit. Then I slept all night. This is my new standard hotel for Kings Island trips, although it is 10 minutes away.

We will stay there again next time.

The staff at this hotel has always gone above to help us. It`s a great location and has been kept up nicely.

[...] I wasn't expecting much because the room was so cheap. Much to my surprise, the room was spacious, the hotel was clean, and the breakfast was very nice. The microwave and fridge came in handy while traveling with my kids. I would highly recommend it!

9365 Waterstone Blvd Cincinnati OH

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Indoor pool

Located within a mile (2 km) of Governor's Plaza, SpringHill Suites by Marriott Cincinnati Northeast/Mason is within 3 miles (5 km) of Deerfield Towne Center. This 102-room, 3-star hotel welcomes guests with free breakfast, an indoor pool, and free in-room WiFi. Also nearby are Arbor Square and Loveland Castle.


Dining

Free hot/cold buffet breakfast is offered each morning.


Rooms

All 102 air-conditioned accommodations feature kitchenettes and space to spread out with sitting areas. Guests can expect to find free WiFi and wired Internet, plus flat-screen TVs with cable channels and pay movies. Bathrooms have hair dryers and free toiletries. Sofa beds, coffee makers, and free local calls are also standard.


Property features

Guests staying at SpringHill Suites by Marriott Cincinnati Northeast/Mason enjoy an indoor pool, a fitness center, and a spa tub. If you drive, put free parking to good use. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. Additional amenities include free WiFi in public areas, a meeting room, and a business center.

Room options

Suite, 1 King Bed

King 1 | Sleeps 4

Guest reviews for SpringHill Suites by Marriott Cincinnati Northeast/Mason

Everyone (2) Couples (4) Business (1) Family (16) Friends (1) Other (3)
5
Everyone

Very nice hotel, but there was crumbs under the couch. The maid must have missed cleaning the couch. The pool and whirlpool was great. Breakfast was ok. It was just basic eggs, sausage, fruit, yogurt, oatmeal, and bread. But overall great hotel to stay in.

By on Apr 9, 2017

Review comment responded on Apr 20, 2017

Dear Guest, Thank you for taking the time to review SpringHill Suites by Marriott Cincinnati Northeast/Mason! Your feedback is vital to the improvement and excellence of our staff. I am glad to hear that you enjoyed every aspect of the hotel; from the accessibility to the location! We take pride in providing excellent customer service with a superior product. Rest assured that your comments in regards to the cleanliness and the breakfast will be taken into consideration by management. We look forward to welcoming you back to the SpringHill Suites by Marriott Cincinnati Northeast/Mason the next time your travels bring you to the Cincinnati area! Yours in Service, Bob B. Operations Manager SpringHill Suites by Marriott Cincinnati Northeast/Mason

4

nice hotel, close to kings island.

Everyone

Hotel was close to Kings Island (reason for our trip). Staff was very friendly and helpful. Room was perfect - 2 doubles and a pull out couch which was great space for our group of adults/children. Two TV's were a nice surprise, so both boys and girls could watch their own respective shows without arguing. Microwave and min-fridge were also convenient.

By , from Columbus, Ohio on Sep 12, 2016

Review comment responded on Nov 2, 2016

Jeff, Thank you for taking the time to share your recent experience at the Springhill Suites Cincinnati Northeast/Mason with us. As cleanliness, breakfast, and guest entertainment are key priorities to us, I am very sorry that we fell short of your expectations.. Please rest assured that your comments have been shared with the staff in an effort to improve our service. I am glad to hear, however, that you enjoyed our location, the room size, and the staff. We hope that you choose to stay with us whenever your travels bring you back to Cincinnati. Sincerely, Bob B. Operations Manager Springhill Suites Cincinnati Northeast/Mason

4

kings island trip

Families

Check in and out was simple and fast. It was sold out when we stayed so lots of people. Had to call down to the desk at 10:30pm because people were playing music and talking loud outside the pool. Air conditioner was louder than usual. Overall though it was a clean and comfortable room with a few complaints.

By on May 26, 2015

4

great hotel

Couples

This was a great hotel in a great area. It was close to shopping and plenty of restaurants. Would definitely recommend to anyone who is looking for a quick getaway and relax.

By on Mar 4, 2015

4

business trip

BusinessTravelers

Hotel was good, for the price. They could improve on the quality of their breakfasts.

By on Jan 18, 2015

4

nice girls night away.

GetawayWithFriends

The hotel staff was friendly and helpful. Rooms were nice and clean. It was a great value for a girls weekend! :)

By on Oct 20, 2014

1

level 1 service

Families

Upon checking my bed I found hair on it. When I called the front desk I was told I had to come get new sheets. Upon stripping the bed down to the mattress pad there was a urine stain. There were also sunflower seeds behind the pull out couch. They offered to switch me rooms, however, the lights did not work. It wasn't until I stated I wanted a refund that I received an apology. I had to drive 2 hours at midnight to get home.

By on Jul 1, 2014

5

great experience!

Families

This hotel a hidden gem! It's tucked away from the crazy traffic and shopping malls. The staff was very friendly, and every area of the hotel that we saw was clean and presentable. The pool was perfect! Breakfast the next morning was super. The woman that was facilitating the breakfast did a great job of making sure everyone had what they needed even though she was really busy (there was a whole team of youth baseball players, coaches and parents there that morning along with regular guests, like us!). Overall a great experience, we used this hotel because we were going to King's Island. We have season passes this year (2014) and we will be using this hotel again!

By on Apr 21, 2014

4

weekend trip

Families

Very nice; the room was very clean and comfortable. The front desk staff was friendly, which I appreciate.

By on Feb 17, 2014

4

great value - great location !

Families

This was our first time staying at this location. Great Value for what you get, Very Nice, Very Clean, Great Location - close to everything! Staff was very friendly and knowledgeable. Would Definitely recommend to anyone!

By on Oct 18, 2013