The hotel is fine, it appears they are planning, starting renovations so it’s understandable the condition. Front desk staff very nice. I plan on staying at this hotel for the next two months for work.
The bathroom was covered in hair, many stains on the carpets and couch. Trash built up behind the nightstand. Staff was great and very friendly.
Mildew moldy vents on outside of building. Owner didn’t want to speak. Tried to copy my drivers license. Broken rod in bathroom. stains on couch pillows red stain on carpet floor. Finally couldn’t take it and left and on the way out I said I’m checking out of room—- and the girl asked why and I listed all the above and instead of apologizing she said “Well we can’t give a refund because check in was 6 hours ago” - First of all I wasn’t even going to ask you for a refund or even tell you what was wrong but you stopped in asked me . I just wanted to get out of of the horrible looking place. This is the first and only bad review I’ve written but it was a horrible place. Very rude dismissive disrespectful owner who refused to look or speak to me but only talked through the employee. Very bad place.
In the span of a month this place went from hidden gem to dirt pit. Must be new lazy cheap owners. Pool broken. Elevator broken. Tub gross. I never do these reviews because Im usually happy with the basics. But I do feel I was ripped off. I stayed here 5 weeks prior and it was high end lux nice. Lazy new owners. Never again
Great Would stay again!
Clean. Room was spacious and well priced.
The rooms are nice. The staff were nice. However there was some confusion on check-in. I was required to swipe my card even though I paid through ORBITZ. I was not charges but this was concerning since they did not explain how it worked. Other than that it was nice, smooth. The pool was nice to have especially with kids.
Room was dirty. Not enough towels and washcloths. Maid never came. Mattress was old and dirty. Sheets were worn and threadbare. Carpets and surfaces were dirty. Room smelled. Hotel was chosen for pool. It was broken. Breakfast-ran out of coffee cream, scrambled eggs, sausage, juice. Way over priced for conditions. Only bright spot was the front desk staff. Friendly and efficient.
It was ok.
The room was clean. The hall, lobby, elevators are in need of cleaning, painting, or replacement. The grounds had trash all over. Trash can by hall exit door was overflowing when we left Sunday AM at 830. Trash in the planters and parking area. Overall a trashy mess outside.
I liked my stay so far because I had no issues at all. The rooms are very good and quiet.
The ice machine was broken, the room was not very clean, and the breakfast was disappointing. Also no hot tub and you had to reserve a pool time.
We liked this property, only a couple of not so good things. There were clothes in a couple of the drawers in the room, and we could not find a working ice machine.
The staff are wonderful. We had an issue with the room and it was corrected immediately. We were welcomed at breakfast by a very young and enthusiastic young man.I felt the breakfast was minimal. No hot waffles. The coffee needs improvement. I would stay here again.
Great location! Nice and clean hotel. Plenty of room and the breakfast was good.
Our room was outdated, worn and needed a deep clean. The cushions on the couch were dusty/icky. The sink and bathroom were low end and needed a re-model. Was not expecting that from the M brand. The one positive is that the beds were pretty comfortable.
Very nice hotel, but there was crumbs under the couch. The maid must have missed cleaning the couch. The pool and whirlpool was great. Breakfast was ok. It was just basic eggs, sausage, fruit, yogurt, oatmeal, and bread. But overall great hotel to stay in.
Located in Landen within a mile (2 km) of Governor's Plaza, Kings Inn & Suites Mason is within a few miles (5 km) of Deerfield Towne Center. This 101-room hotel welcomes guests with conveniences like an indoor pool, free self parking, and a gym.
Flat-screen TVs come with cable channels. Kitchenettes, sofa beds, and sitting areas are also available. Housekeeping is available on request.
Kings Inn & Suites Mason features an indoor pool, a gym, and a 24-hour business center. If you decide to drive, there's free parking. Additional amenities include express check-out, laundry facilities, and an ATM.
The hotel is fine, it appears they are planning, starting renovations so it’s understandable the condition. Front desk staff very nice. I plan on staying at this hotel for the next two months for work.
The bathroom was covered in hair, many stains on the carpets and couch. Trash built up behind the nightstand. Staff was great and very friendly.
Mildew moldy vents on outside of building. Owner didn’t want to speak. Tried to copy my drivers license. Broken rod in bathroom. stains on couch pillows red stain on carpet floor. Finally couldn’t take it and left and on the way out I said I’m checking out of room—- and the girl asked why and I listed all the above and instead of apologizing she said “Well we can’t give a refund because check in was 6 hours ago” - First of all I wasn’t even going to ask you for a refund or even tell you what was wrong but you stopped in asked me . I just wanted to get out of of the horrible looking place. This is the first and only bad review I’ve written but it was a horrible place. Very rude dismissive disrespectful owner who refused to look or speak to me but only talked through the employee. Very bad place.
In the span of a month this place went from hidden gem to dirt pit. Must be new lazy cheap owners. Pool broken. Elevator broken. Tub gross. I never do these reviews because Im usually happy with the basics. But I do feel I was ripped off. I stayed here 5 weeks prior and it was high end lux nice. Lazy new owners. Never again
Thank you for staying with us. We are sorry for the inconveniences you dealt with while here.
Great Would stay again!
Thank you for staying with us.
Clean. Room was spacious and well priced.
Thank you for staying with us. We hope to see you again.
The rooms are nice. The staff were nice. However there was some confusion on check-in. I was required to swipe my card even though I paid through ORBITZ. I was not charges but this was concerning since they did not explain how it worked. Other than that it was nice, smooth. The pool was nice to have especially with kids.
We are sorry for the problems on check in. Thank you for staying with us and we hope you will return when you are in the area.
Room was dirty. Not enough towels and washcloths. Maid never came. Mattress was old and dirty. Sheets were worn and threadbare. Carpets and surfaces were dirty. Room smelled. Hotel was chosen for pool. It was broken. Breakfast-ran out of coffee cream, scrambled eggs, sausage, juice. Way over priced for conditions. Only bright spot was the front desk staff. Friendly and efficient.
We are sorry for the inconvenience you faced during your stay. This is not our normal. We hope you will stay with us again.
VanessaI am so sorry about the inconveniences you faced at our hotel. I apologize for the way you was treated. I will look into this matter.