Please, add an ICE machine! Air the rooms more. The fridge needed better cleaning. The staff was great - helpful and friendly!
Great location. Close to restaurants shopping and even bowling
Like it was not far from Paul Brown Stadium Didn’t like tub was stopped up the entire time I was there and there was nothing done about it. Will not stay there again....
Entire parking lot being repaved my total stay a pain to find parking and to get in and out !! Sticky shoes from black top always a detour ! Very in much a hassle
Way too much hassle the entire parking lots t was being repaved my entire stay had to park by restaurant and sometimes walk on new black top still wet and tacky !!
I love to visit this hotel, nice and clean and customer service is always nice yo me when I visit. This hotel is like my getaway from home.
I never have a problem with my stay at this hotel.... Staff is friendly and very helpful
First, they don't clean your rooms/linen/towels only if you stay 7 or more days (yikes). If you want clean towels daily, YOU have to take them to the front desk only to tell you, they are short of towels to which they give you dish towels. SECOND, they advertised outdoor pool to only get there and see its not just closed, its completely shut down (concreted off). They will include for you to go to another pool located 10 miles away. Who wants to get back in there car with wet clothes, huhhhh. Asked for some type of discount and the manager was extremely rude and not negotiable ( she actually hung up on me). Other staff was friendly but it was very surprising that the manager was extremely rude and NOT professional AT ALL.
we travelled from KY to visit with family and stayed at this extended stay, this is our 2nd time staying here and it was great, very clean, friendly staff, overall "wonderful", will definitely stay here again and will recommend to others.
we traveled from lexington ky to ohio for a wedding, we stayed at extended stay on hunt rd for 2 nights, it was very pleasant, clean rooms, comfortable beds, friendly staff, very quiet, loved it, will definitely stay there again.
The room had a wierd smell in it... Overall wasnt that bad of a room... Got exactly what you paid for.
The location and the room rate are the two reasons I stayed. When i checked in , the toilet was unflushed and dirty. Though the staff quickly cleaned it up, it was a foretellilng of other issues. The weather was just changing and in the middle of the night I went to put the heat on. The unit had not been cleaned so it caused the smoke detector to engage. What a night. The bed was very hard and uncomfortable, few pillows or blankets were provided, and the TV is a generation old. It was not at the standards one would expect.
It looked like they never even cleaned after the other 10 guest checked out be for me. Meat in the sink under the strainer, chips under the recliner, dog hairs on the other chairs, etc... They really should clean behind the dresser and night stands, gross.
We stayed just one night, but you can't beat the price! Found the room for $70 on a Saturday night! Very friendly staff, clean rooms, outdoor pool. Felt safe, there was a clerk on duty 24/7. I liked that there was a full kitchen in every room. The staff called me the morning of my reservation and said they had to move me to a smaller room, and because of the change up they bought us a pizza from a great local place! If ever in cinci again, I would stay here!
. The bed was very hard and the bathroom was not cleaned very good (hair all over the floor) The rooms were very spacious and location good. The staff was exceptional!!! Took care of every need!
We like the location of this hotel but the price was higher than normal.
I had read on the internet some bad reviews but this place turned out to be very good. Room was very clean, staff excellent, location also very good. I would reccomend to anyone.The price was so low for all the amenities in the room. [...] should mention there are not elevators so had to walk up 2 cases of steps. not a problem for me, but could be for others. Pool was cclosed but mayve they do that after Labor Day.
It was ok, but the hard beds, TV on in the lobby and thin walls made it hard to sleep.
Extended Stay America - Cincinnati – Blue Ash – Reagan Hwy places you next to Blue Ash Commons Shopping Center and within a 10-minute walk of Blue Ash Shopping Center. This 71-room hotel has in-room conveniences like kitchens, refrigerators, and microwaves.
The 71 rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Coffee makers, phones, and ironing boards are also standard. Housekeeping is available on request.
Extended Stay America - Cincinnati – Blue Ash – Reagan Hwy features free WiFi in public areas and laundry facilities. Free parking is included with your stay. Front-desk staff are standing by 24/7 to assist with any requests.
Please, add an ICE machine! Air the rooms more. The fridge needed better cleaning. The staff was great - helpful and friendly!
Great location. Close to restaurants shopping and even bowling
Thank you for your review. We are pleased you enjoyed your recent trip to Extended Stay America. As you mentioned, our hotel is in a great location with many restaurants and shopping options just minutes away. We appreciate your feedback and look forward to accommodating you in the future. Sincerely, Hotel Management
Like it was not far from Paul Brown Stadium Didn’t like tub was stopped up the entire time I was there and there was nothing done about it. Will not stay there again....
Thank you for your review. Although you liked our convenient location, we are sorry for the issues in your suite. We will share your feedback with the appropriate team for review and action. We appreciate your comments and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Entire parking lot being repaved my total stay a pain to find parking and to get in and out !! Sticky shoes from black top always a detour ! Very in much a hassle
Thank you for reviewing your stay. We are so sorry for the issues you had in our parking area and the inconvenience it caused. We hope you will give us another opportunity to provide you with the excellent experience you deserve. Sincerely, Hotel Management
Way too much hassle the entire parking lots t was being repaved my entire stay had to park by restaurant and sometimes walk on new black top still wet and tacky !!
Thank you for the feedback about your stay at our hotel. We are sorry for the problems you encountered due to the reconstruction of our parking area. We would love for you to stay with us again as it would be a pleasure to welcome you back to our new and improved hotel personally. Sincerely, Hotel Management
I love to visit this hotel, nice and clean and customer service is always nice yo me when I visit. This hotel is like my getaway from home.
Thank you for choosing Extended Stay America and taking time to review your stay. It was a pleasure reading about the excellent service you received from our staff. This is what we strive to do every day, so we thank you for acknowledging our efforts. Thanks again for allowing us to be of service. We hope to have the pleasure of doing so again in the near future. Sincerely, Hotel Management
I never have a problem with my stay at this hotel.... Staff is friendly and very helpful
Thank you for staying with us at Extended Stay America. We are glad to know you enjoyed each and every aspect of our hotel and that you were impressed with the excellent work done by our associates. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
First, they don't clean your rooms/linen/towels only if you stay 7 or more days (yikes). If you want clean towels daily, YOU have to take them to the front desk only to tell you, they are short of towels to which they give you dish towels. SECOND, they advertised outdoor pool to only get there and see its not just closed, its completely shut down (concreted off). They will include for you to go to another pool located 10 miles away. Who wants to get back in there car with wet clothes, huhhhh. Asked for some type of discount and the manager was extremely rude and not negotiable ( she actually hung up on me). Other staff was friendly but it was very surprising that the manager was extremely rude and NOT professional AT ALL.
Renee, we sincerely apologize for the problems you encountered while you were here. This is not the service we generally provide, and it certainly does not match our typical standards. Your comments are appreciated, and it has additional training for our entire teams as we continuously improve. We regret the inconvenience caused, and please consider giving us another chance so we can redeem ourselves. Sincerely, General Manager
we travelled from KY to visit with family and stayed at this extended stay, this is our 2nd time staying here and it was great, very clean, friendly staff, overall "wonderful", will definitely stay here again and will recommend to others.
Thank you so much for letting us know that this was not your first time as a guest at Extended Stay America - Cincinnati - Blue Ash - Reagan Hwy, and it will definitely not be your last! We are delighted to read our courteous associates and your well-appointed room once again met all of your expectations for a great stay. We appreciate your recommendation and look forward to welcoming you back in the future. Sincerely, General Manager
we traveled from lexington ky to ohio for a wedding, we stayed at extended stay on hunt rd for 2 nights, it was very pleasant, clean rooms, comfortable beds, friendly staff, very quiet, loved it, will definitely stay there again.
Thank you for sharing your feedback with us. Although you liked our courteous associates and had an overall satisfactory stay, we apologize for not meeting all of your expectations. We will discuss your comments about cleanliness with our housekeeping team to be more diligent. Your rating is appreciated, and we hope to provide you with a better stay in the future. Sincerely, Hotel Management