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Extended Stay America - Cincinnati – Blue Ash – Reagan Hwy

2.5 out of 5.0

Recent guest reviews

First, they don't clean your rooms/linen/towels only if you stay 7 or more days (yikes). If you want clean towels daily, YOU have to take them to the front desk only to tell you, they are short of towels to which they give you dish towels. SECOND, they advertised outdoor pool to only get there and see its not just closed, its completely shut down (concreted off). They will include for you to go to another pool located 10 miles away. Who wants to get back in there car with wet clothes, huhhhh. Asked for some type of discount and the manager was extremely rude and not negotiable ( she actually hung up on me). Other staff was friendly but it was very surprising that the manager was extremely rude and NOT professional AT ALL.

we travelled from KY to visit with family and stayed at this extended stay, this is our 2nd time staying here and it was great, very clean, friendly staff, overall "wonderful", will definitely stay here again and will recommend to others.

we traveled from lexington ky to ohio for a wedding, we stayed at extended stay on hunt rd for 2 nights, it was very pleasant, clean rooms, comfortable beds, friendly staff, very quiet, loved it, will definitely stay there again.

The room had a wierd smell in it... Overall wasnt that bad of a room... Got exactly what you paid for.

The location and the room rate are the two reasons I stayed. When i checked in , the toilet was unflushed and dirty. Though the staff quickly cleaned it up, it was a foretellilng of other issues. The weather was just changing and in the middle of the night I went to put the heat on. The unit had not been cleaned so it caused the smoke detector to engage. What a night. The bed was very hard and uncomfortable, few pillows or blankets were provided, and the TV is a generation old. It was not at the standards one would expect.

It looked like they never even cleaned after the other 10 guest checked out be for me. Meat in the sink under the strainer, chips under the recliner, dog hairs on the other chairs, etc... They really should clean behind the dresser and night stands, gross.

We stayed just one night, but you can't beat the price! Found the room for $70 on a Saturday night! Very friendly staff, clean rooms, outdoor pool. Felt safe, there was a clerk on duty 24/7. I liked that there was a full kitchen in every room. The staff called me the morning of my reservation and said they had to move me to a smaller room, and because of the change up they bought us a pizza from a great local place! If ever in cinci again, I would stay here!

. The bed was very hard and the bathroom was not cleaned very good (hair all over the floor) The rooms were very spacious and location good. The staff was exceptional!!! Took care of every need!

We like the location of this hotel but the price was higher than normal.

I had read on the internet some bad reviews but this place turned out to be very good. Room was very clean, staff excellent, location also very good. I would reccomend to anyone.The price was so low for all the amenities in the room. [...] should mention there are not elevators so had to walk up 2 cases of steps. not a problem for me, but could be for others. Pool was cclosed but mayve they do that after Labor Day.

It was ok, but the hard beds, TV on in the lobby and thin walls made it hard to sleep.

Room options

Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

Queen 1 | Sleeps 4

Guest reviews for Extended Stay America - Cincinnati – Blue Ash – Reagan Hwy

Everyone (3) Business (1) Couples (2) Family (3) Friends (1) Other (1)
3

extended stay (maybe), extend your towels...

Everyone

First, they don't clean your rooms/linen/towels only if you stay 7 or more days (yikes). If you want clean towels daily, YOU have to take them to the front desk only to tell you, they are short of towels to which they give you dish towels. SECOND, they advertised outdoor pool to only get there and see its not just closed, its completely shut down (concreted off). They will include for you to go to another pool located 10 miles away. Who wants to get back in there car with wet clothes, huhhhh. Asked for some type of discount and the manager was extremely rude and not negotiable ( she actually hung up on me). Other staff was friendly but it was very surprising that the manager was extremely rude and NOT professional AT ALL.

By , from Wisconsin on Jul 31, 2017

Review comment responded on Aug 2, 2017

Renee, we sincerely apologize for the problems you encountered while you were here. This is not the service we generally provide, and it certainly does not match our typical standards. Your comments are appreciated, and it has additional training for our entire teams as we continuously improve. We regret the inconvenience caused, and please consider giving us another chance so we can redeem ourselves. Sincerely, General Manager

5

our stay at this hotel was great!!!!!

Everyone

we travelled from KY to visit with family and stayed at this extended stay, this is our 2nd time staying here and it was great, very clean, friendly staff, overall "wonderful", will definitely stay here again and will recommend to others.

By , from Lexington KY on Jul 10, 2017

Review comment responded on Jul 14, 2017

Thank you so much for letting us know that this was not your first time as a guest at Extended Stay America - Cincinnati - Blue Ash - Reagan Hwy, and it will definitely not be your last! We are delighted to read our courteous associates and your well-appointed room once again met all of your expectations for a great stay. We appreciate your recommendation and look forward to welcoming you back in the future. Sincerely, General Manager

5
Everyone

we traveled from lexington ky to ohio for a wedding, we stayed at extended stay on hunt rd for 2 nights, it was very pleasant, clean rooms, comfortable beds, friendly staff, very quiet, loved it, will definitely stay there again.

By , from lexington ky on Aug 1, 2016

3

smell

Families

The room had a wierd smell in it... Overall wasnt that bad of a room... Got exactly what you paid for.

By on Dec 2, 2013

3

location but nothing else

BusinessTravelers

The location and the room rate are the two reasons I stayed. When i checked in , the toilet was unflushed and dirty. Though the staff quickly cleaned it up, it was a foretellilng of other issues. The weather was just changing and in the middle of the night I went to put the heat on. The unit had not been cleaned so it caused the smoke detector to engage. What a night. The bed was very hard and uncomfortable, few pillows or blankets were provided, and the TV is a generation old. It was not at the standards one would expect.

By on Oct 10, 2012

2

clean it b 4 i check-in

Couples

It looked like they never even cleaned after the other 10 guest checked out be for me. Meat in the sink under the strainer, chips under the recliner, dog hairs on the other chairs, etc... They really should clean behind the dresser and night stands, gross.

By on Sep 4, 2012

4

great place!

GetawayWithFriends

We stayed just one night, but you can't beat the price! Found the room for $70 on a Saturday night! Very friendly staff, clean rooms, outdoor pool. Felt safe, there was a clerk on duty 24/7. I liked that there was a full kitchen in every room. The staff called me the morning of my reservation and said they had to move me to a smaller room, and because of the change up they bought us a pizza from a great local place! If ever in cinci again, I would stay here!

By on Aug 20, 2012

4

very nice place

Families

. The bed was very hard and the bathroom was not cleaned very good (hair all over the floor) The rooms were very spacious and location good. The staff was exceptional!!! Took care of every need!

By on Jul 3, 2012

2

conveint

Families

We like the location of this hotel but the price was higher than normal.

By on Sep 9, 2011

4

great place to stay

Singles

I had read on the internet some bad reviews but this place turned out to be very good. Room was very clean, staff excellent, location also very good. I would reccomend to anyone.The price was so low for all the amenities in the room. [...] should mention there are not elevators so had to walk up 2 cases of steps. not a problem for me, but could be for others. Pool was cclosed but mayve they do that after Labor Day.

By on Sep 15, 2010