We arrived at 430pm for the 4pm check in time and were told unfortunately the rooms weren't ready yet. We decided to wait on the room at your bar and took a seat. The bartender made eye contact with us, then a line formed by the cash register. He decided to work the line of 10 people before us, we waited, then after the line a new customer sat down, he turned around and acknowledged us, but proceeded to help the other person instead. I went to the cash register and said I didn't realize we needed to come over for service. He told me not to take it personal and told the 2nd bartender they would need to help us since he didn't want to. I asked for his name, Shawn. I asked him if it was Sean or Shawn, he threatened to call security on me at this point. Completely unprofessional and not the service or experience we expected when choosing to stay at the AC. We will not be back, and will be sure to advise anyone that the AC is not the place to stay
We had a marvelous stay at the AC Hotel! The rooms were great and there was so much to do within walking distance. The staff was amazing and helped us out on numerous occasions. The only suggestion I have is to put hooks in the room and bathroom to hang towels, coats and clothes. I will definitely stay here again!!!!
The property was in a great location across from the Reds ballpark and in the middle of all the restautsnt and bars. The room i was given was very dirty and didnt look like it had been cleaned. We requested another room and were given one that was much better.
It was a beautiful room with convenient access to Great American Ballpark and restaurants all over the area...
Great. Location location location Entrance to facility was very understated.
Awesome hotel. Right in the banks. Close to everywhere we wanted to be. The valet parking of $30.00 is a bit high. Nice breakfast in the morning to complete the stay.
Really nice hotel and great walking area with lots of restaurants and bars around. Breakfast is good, bar is nice and the rooms were comfortable. Rooftop looks nice but was closed when i was there.
Hotel is just gorgeous, bath is stunning! Probably the nicest hotel we have stayed in, and we travel worldwide. Location exceptional if you are attending a baseball game, right across the street. Beautiful view of river from rooftop lounge. Valet parking was quick and efficient, as were all the staff.
The hotel staff was extremely friendly, check-in took less than a minute, and the room was beautiful! This is the first time we stayed at this hotel and we loved it. The room was spacious and modern and very clean. We had absolutely no complaints. We will definitely stay here for Oktoberfest Zinzinnati next year.
The hotel experience was perfect! We attended Reds opening Day. The location couldn’t have been better!
Located in Downtown Cincinnati, AC Hotel by Marriott Cincinnati at The Banks is next to popular attractions like Cincinnati Reds Hall of Fame and Museum and Great American Ball Park. This 171-room, 3.5-star hotel welcomes guests with a restaurant, free in-room WiFi, and a fitness center.
Continental breakfast is offered for a fee each morning from 6 AM to 9 AM. This hotel has a restaurant that's perfect for a leisurely bite to eat.
AC Hotel by Marriott Cincinnati at The Banks's 171 air-conditioned rooms provide coffee makers, free bottled water, and safes. Smart TVs come with digital channels and Netflix, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Other amenities include phones, ironing boards, and desks. Housekeeping is available on request.
Built in 2017, the brand new AC Hotel by Marriott Cincinnati at The Banks features a fitness center, a rooftop terrace, and free WiFi in public areas. Valet parking is offered for USD 32 per day. The front desk is staffed 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include a business center, coffee/tea in a common area, and a microwave in a common area.
We arrived at 430pm for the 4pm check in time and were told unfortunately the rooms weren't ready yet. We decided to wait on the room at your bar and took a seat. The bartender made eye contact with us, then a line formed by the cash register. He decided to work the line of 10 people before us, we waited, then after the line a new customer sat down, he turned around and acknowledged us, but proceeded to help the other person instead. I went to the cash register and said I didn't realize we needed to come over for service. He told me not to take it personal and told the 2nd bartender they would need to help us since he didn't want to. I asked for his name, Shawn. I asked him if it was Sean or Shawn, he threatened to call security on me at this point. Completely unprofessional and not the service or experience we expected when choosing to stay at the AC. We will not be back, and will be sure to advise anyone that the AC is not the place to stay
Hearing of interactions such as the one you referenced was extremely concerning and we apologize for what you experienced. This is not something that traditionally happens in our hotel and is not tolerated. We sincerely apologize for the incident and hope to have our staff learn from the interaction to improve on their future decision making.
Thank you for staying with us and thank you for the review!
We had a marvelous stay at the AC Hotel! The rooms were great and there was so much to do within walking distance. The staff was amazing and helped us out on numerous occasions. The only suggestion I have is to put hooks in the room and bathroom to hang towels, coats and clothes. I will definitely stay here again!!!!
Thank you so much for the feedback and great comments. We appreciate your business and hope to see you again in the future!
Thank you for the review!
The property was in a great location across from the Reds ballpark and in the middle of all the restautsnt and bars. The room i was given was very dirty and didnt look like it had been cleaned. We requested another room and were given one that was much better.
Thank you so much for the feedback Wes. We are glad the team was able to take care of you and get you set up in a more suitable accommodation. We hope this doesn't deter you from a future stay and look forward to seeing you back again soon.
It was a beautiful room with convenient access to Great American Ballpark and restaurants all over the area...
Glad to hear you enjoyed your stay! Look forward to having you stay with us again soon.
Great. Location location location Entrance to facility was very understated.
Thank you so much for the review! We look forward to seeing you back again soon.
Awesome hotel. Right in the banks. Close to everywhere we wanted to be. The valet parking of $30.00 is a bit high. Nice breakfast in the morning to complete the stay.
Thank you for the review!
Really nice hotel and great walking area with lots of restaurants and bars around. Breakfast is good, bar is nice and the rooms were comfortable. Rooftop looks nice but was closed when i was there.
Thank you for the review! We are glad to hear you enjoyed your stay and hopefully the weather shapes up for your next visit so you can check out the awesome view at the Rooftop Bar.
Thank you for staying with us!