Amazing views, nice staff, comfortable and well designed room
Overall, I thought my stay and experience at the Royal Sonesta met my expectations. It was convenient and within walking distance to many dining, shopping and touring options. The staff were polite and helpful. My only minor issue was that the on-site restaurant menu limited and the bar didn't open until late afternoon.
Be aware that overnight parking is $75 and city view room is a room overlooking the back of the property! No Pool! Its a great hotel for bossiness meetings and location.
Our first time in Chicago and we loved it. Our hotel stay and hotel staff were awesome and so friendly . The hotel was in a great location and in walking distance to pretty much of everything. We are definitely staying at the hotel wherever we come back to Chicago .
Staff was wonderful and most willing to help with room accommodation, transportation and area logistics. View of downtown and river from room was fantastic. Would highly recommend this property.
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All employees were friendly and welcoming. Ben was extremely helpful with restaurant and walk suggestions.
Got an upgrade. Amazing city view. And super comfortable beds! Love it!
Great stay for a family of 4 (2 adults, 2 children)! Outstanding location close to Michigan Avenue. Upgraded to a family suite with a king bed and bunk beds (with double sized mattresses) for a small fee that was very spacious (700 sf). Room was clean. Courteous staff. Very walkable location close to lots of great dining and shopping. Need to schedule housekeeping ahead of time if you desire, but was not important to us. We just asked the front desk for amenities (ie bottled water, towels) when needed. Would definitely stay here again!
Overly perfumes, lack of responsive service, no parking, and an abysmal level of customer focus.
A Professional Friendly Knowledgeable Stff
Location was great and near everything we were looking to do.
Located in Downtown Chicago, The Royal Sonesta Chicago Downtown is next to popular attractions like Chicago Riverwalk and Michigan Avenue. This 381-room hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and a 24-hour gym.
This hotel is home to a restaurant and a bar/lounge.
Guests can expect WiFi and 37-inch plasma TVs with satellite channels. Pillowtop beds sport down comforters and bathrooms offer hair dryers and free toiletries. Refrigerators, coffee makers, and free local calls are also available. Weekly housekeeping is available.
Guests of The Royal Sonesta Chicago Downtown enjoy a 24-hour gym, WiFi in public areas, and conference space. Valet parking is available for USD 75 per night. The front desk has multilingual staff standing by 24 hours a day to assist with concierge services and luggage storage. Additional amenities include a business center, wedding services, and an ATM.
Dear Scott, thank you for the positive review of the Royal Sonesta Chicago Downtown. If you have additional comments to help us improve, please do not hesitate to contact our property. Warm wishes, RS Team
Hey Orbitz, Thank you for leaving a positive rating! We pride ourselves on being one of the best locations in the Chicago area and are delighted to see you had a pleasant stay with us. We look forward to your next visit!
Dear JosephThank you for the 5 star review of the Royal Sonesta Chicago Downtown! We are delighted to see you enjoyed the property and hope to welcome you back soon.Royal Sonesta Team
Amazing views, nice staff, comfortable and well designed room
Dear Tiffany, thank you for the wonderful review. We are delighted to hear you had a pleasant stay with us and enjoyed our location and the views! We hope to welcome you back to the Royal Sonesta Chicago Downtown again real soon.
Overall, I thought my stay and experience at the Royal Sonesta met my expectations. It was convenient and within walking distance to many dining, shopping and touring options. The staff were polite and helpful. My only minor issue was that the on-site restaurant menu limited and the bar didn't open until late afternoon.
Dear MicheleWe are delighted to read that our central address was perfect for your Chicago adventures and we look forward to welcoming you back! We appreciate the feedback on our restaurant and will relay to our food and beverage teamWe hope to see you again in the near future!Royal Sonesta Team
Be aware that overnight parking is $75 and city view room is a room overlooking the back of the property! No Pool! Its a great hotel for bossiness meetings and location.
Dear Joanna We sincerely regret that some of the details for your stay were disappointing. Our river view rooms are available for the best city views and apologize this was not explained at time of booking. We do offer discounted self-parking options as well as the valet. Thank you again for providing your feedback as this helps us improve our service. We hope to be given another chance to make your stay a memorable one.
Our first time in Chicago and we loved it. Our hotel stay and hotel staff were awesome and so friendly . The hotel was in a great location and in walking distance to pretty much of everything. We are definitely staying at the hotel wherever we come back to Chicago .
Thank you for taking the time to review the stay and highlight our location. On behalf of our entire team, we welcome you to join us again anytime.Royal Sonesta Chicago Downtown
Staff was wonderful and most willing to help with room accommodation, transportation and area logistics. View of downtown and river from room was fantastic. Would highly recommend this property.
Thank you for taking the time to review the stay and highlight our location. On behalf of our entire team, we welcome you to join us again anytime.
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Thank you for taking the time to review the stay and highlight our location. On behalf of our entire team, we welcome you to join us again anytime. Royal Sonesta Chicago Downtown
Dear Stephanie Thank you for choosing the Royal Sonesta Chicago Downtown. We are delighted to see the stay exceeded your expectations. We look forward to your next visit!