Everything
This hotel was awful. The staff wasn't very friendly, the hotel was under construction. The main lobby was a mess and it was noisy. Between dogs barking, construction and the fact we couldn't even get a water at the front desk. It was an awful stay and this hotel was not a great fit. I was extremely disappointed.
Guests weren't notified until AFTER booking that there was no parking, construction everywhere, no restaurant, no bar, and NO HOUSEKEEPING. A guest in front of us was so confused why a 4-day stay had no housekeeping. Using Coronavirus as an excuse is absolute bs. Wouldnt you WANT TO CLEAN everything BECAUSE OF cv? Every other establishment cleans everything after every guest. THis is backwards. Also, no parking, so add on an additional $58, plus walking back to the hotel.
Within walking distance of activities- magnificent mile shopping, Riverwalk, etc
The bed was comfy. The river view was incredible. Rooms were outdated. Room was hot. Headboard was falling apart and pieces were all over our bed. No communication between staff. We paid extra for a late checkout and our keys were deactivated before our late checkout, spent 20 minutes trying to get a new key to get our stuff. There was construction going on in the hotel and it was loud. Carpet was dusty and footboards need a good paint job.
The room was very nice and very clean. But, the restaurant was closed, there was a lot of construction and the Orbitz listing said that the self-park option was included in the cost of the room. It was not.
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This property is centrally located in downtown Chicago overlooking the river and across the street from the Riverwalk. The view from the front facing rooms was gorgeous. Neighborhood is safe and clean. There are casual restaurants and eateries in the immediate area. Hotel is within walking distance to Millennial Park and Chicago Art Institute. The staff was very friendly and accommodating. There was no room service for food. A minimal coffee kit was supplied in the room. (1 reg and 1 decaf Keurig for 2 people). We had a flooding problem from the shower for the 1st two days we were there. Staff responded, apologetically, both times, but it took 2 days to get it fixed. There is construction going on, to the building, so during the day there was power-tool noise pretty continually.
Victoria, the front desk manager was amazing. She made our stay enjoyable. She’s the only reason I would give this hotel a good rating. Generous, easy to talk to, very helpful and knows her job well.
Definitely the River and the beautiful buildings!! Beautiful!
We stayed in a river view room with 2 queen beds. The view was great except for the Trump building. We had a great view of the Wrigley building and start of the Magnificent Mile. The Cloud Gate was super close along with the River Walk. All the major sites were walking distances. We took the subway to China Town and that was $18 on Red line around trip. Those were the pros. The cons: the parking is super expensive. It was $53/night to park. We had to park off site since Royal Sonesta was closed . There Parking was $69/ night that was not what it was advertised but luckily they were closed. The rooms are super close to each other. You can hear everything ! You can smell Cigarettes and Pot from other rooms. Even though it was a non smoking facility. No house keeping. We had a shower that water would leak out the door. When done showering there was a huge flood on the floor. After second day we all took a shower and used our towels to dry up the floor. The bathroom has a pocket door that separated from the 2 sink area and toilet. They a a huge silver plate on the pocket door to open and close. Every once and while your a would scrape against it and cause a scratch or your sweater would get caught. It was a weird monstrosity. They are renovating the building from 23 floor and up. You can hear lots of work going on. But otherwise, they are very good about the mask and Covid situation. Everybody was wearing a mask and had hand sanitizers. Even when we were outside.
I liked the area where the hotel was at. Great location.
The view, it was amazing. Its one of the best views ive ever had in the city!
To expensive for nothing. No microwave, no parking. We found hair Inter shower.
Located in The Loop, Royal Sonesta Chicago Downtown is adjacent to Chicago Riverwalk and within a 5-minute walk of other popular sights like Chicago Theatre. This 381-room, 4-star hotel has a 24-hour fitness center along with free in-room WiFi and a 24-hour business center.
Enjoy a leisurely bite to eat at Hoyt's American Tavern, the hotel's onsite restaurant. Satisfy your hunger from the comfort of your room with room service.
All of Royal Sonesta Chicago Downtown's 381 individually furnished rooms provide iPod docks, refrigerators, and coffee makers. 37-inch plasma TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with down comforters ensure a restful night. Other amenities include free local calls, laptop-compatible safes, and ironing boards.
Guests of Royal Sonesta Chicago Downtown enjoy a 24-hour fitness center, free WiFi in public areas, and a 24-hour business center. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include a computer station, laundry facilities, and a porter/bellhop.
Everything
This hotel was awful. The staff wasn't very friendly, the hotel was under construction. The main lobby was a mess and it was noisy. Between dogs barking, construction and the fact we couldn't even get a water at the front desk. It was an awful stay and this hotel was not a great fit. I was extremely disappointed.
Thank you for taking the time to share a review with us. I apologize for the issues you faced throughout your stay such as the renovation noise. We appreciate your feedback, and hope to welcome you back to Chicago soon so we can win your trust back!
Guests weren't notified until AFTER booking that there was no parking, construction everywhere, no restaurant, no bar, and NO HOUSEKEEPING. A guest in front of us was so confused why a 4-day stay had no housekeeping. Using Coronavirus as an excuse is absolute bs. Wouldnt you WANT TO CLEAN everything BECAUSE OF cv? Every other establishment cleans everything after every guest. THis is backwards. Also, no parking, so add on an additional $58, plus walking back to the hotel.
Dear Guest, We understand that some guest may not agree with our COVID restrictions but it is set in our company policy at the moment to ensure guest and staff safety. We try to limit interactions as much as we can during the pandemic. The hotel renovation will be complete by fall, we welcome you back and hope to better your experience.
Thank you for your feedback!
Within walking distance of activities- magnificent mile shopping, Riverwalk, etc
Thank you for your kind review! We look forward to welcoming you back to Chicago soon!
The bed was comfy. The river view was incredible. Rooms were outdated. Room was hot. Headboard was falling apart and pieces were all over our bed. No communication between staff. We paid extra for a late checkout and our keys were deactivated before our late checkout, spent 20 minutes trying to get a new key to get our stuff. There was construction going on in the hotel and it was loud. Carpet was dusty and footboards need a good paint job.
Thank you for taking the time to write a review. I apologize for the issues you had in regards to the room. We appreciate your feedback, and hope to welcome you again to Chicago soon so we can win back your trust.
The room was very nice and very clean. But, the restaurant was closed, there was a lot of construction and the Orbitz listing said that the self-park option was included in the cost of the room. It was not.
Thank you for the kind review! We look forward to welcoming you back to Chicago soon!
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Thank you for your kind review! We look forward to welcoming you back to Chicago soon!
Thank you for your kind review! We look forward to welcoming you back to Chicago soon!
This property is centrally located in downtown Chicago overlooking the river and across the street from the Riverwalk. The view from the front facing rooms was gorgeous. Neighborhood is safe and clean. There are casual restaurants and eateries in the immediate area. Hotel is within walking distance to Millennial Park and Chicago Art Institute. The staff was very friendly and accommodating. There was no room service for food. A minimal coffee kit was supplied in the room. (1 reg and 1 decaf Keurig for 2 people). We had a flooding problem from the shower for the 1st two days we were there. Staff responded, apologetically, both times, but it took 2 days to get it fixed. There is construction going on, to the building, so during the day there was power-tool noise pretty continually.
Thank you for taking the time to share a review. While I am glad to hear you enjoyed the location. I apologize for the issues you had regarding the construction and flooding problem. We appreciate your feedback, and hope to welcome you back again soon so we can win your trust back.
Dear Guest, Thank you for taking the time to give us your feedback. We're glad to hear you enjoyed your stay and we look forward to welcoming you back in the near future.