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Palmer House a Hilton Hotel

4.0 out of 5.0

Recent guest reviews

The check-in person asked if I wanted to pay $40 extra on a Saturday night (to a total of $239) for an executive room with a view. The room was not worth the extra money. If you have never stayed here you might enjoy the classic hotel experience it provides but I have stayed here many times and they are treading water.

Staff was fabulous, fabulous lobby bar & restaurants, great pool but the rooms are very small & a bit tired!

I had an all-around great experience at this hotel -- I recommend it highly! The lobby is outstandingly beautiful -- it feels like I was transported to another time and place!

you feel like you've gone back 100 years and are rich person of great importance. The hotel is grand and the prices are great

Easy access to Millennium Park (ice skating and Christmas Tree), Macy's, Kindlemart. Wonderful staff, tremendous breakfast buffet for the whole family...makes a great start to the day.

Excellent from most of the staff. 0nly problem was concierge. She gave me the impression I was bothering her. Too bad

I loved the lobby and the ambiance of the hotel but the room I stayed in had chipped paint and cracks in the bathroom ceiling. Disappointing relative to the Hilton brand.

Dirty and small rooms. Old and shabby furniture. No free internet access.

Near perfect hotel overall! Gorgeous lobby, breathing with history, large rooms, wonderful staff. Only drawback... has double beds instead of queens which I do not understand for a hotel this prominent. But the good far outweighs the bad.

Moce place but I had to pay an extra $25 to get onto the room early, before the chick in time of 3 pm. I asked them whether I'd get a $25 discount if I got there, say, at 6 pm

My room was very tiny with old furniture, a low ceiling, and bad lighting. After leaving, I discovered 6 bogus mini-bar charges on my bill. I was able to remove the charges with a phone call, but the charges shouldn't have been there in the first place. The laundry service is the most expensive I have ever seen in a hotel. I also had to pay a receiving fee at the in-house UPS Store for a FedEx envelope that I had sent to hotel. I cannot recommend this hotel to anyone.

Excellent location. Friendly staff, every amenity.

1920s opulence with 2010s comfort and convenience. Gorgeous frescoed lobby with art deco flourishes everywhere you look. Everything recently renovated and spotlessly maintained. Rooms spacious and very comfortable.

Also very close to public transportation so we can go around easily. It is good the hotel has also three different gate to convey us to many stores in different street .

Excellent location in the loop and close to Millennium Park. This is my second time staying at the classic and historic hotel. I took my mother who has never been to Chicago and she was in love once we hit the lobby. I tend to like more modern/updated hotels but the Palmer has so much character and the rooms have been updated nicely. When we checked in they had put us in the rooms behind the elevators which made a humming noise we thought would decrease at night but unfortunately did not, so the next day we requested a room change and were granted one without any fuss. Overall great stay and look forward to returning!

The location was great and close to transit centers to take us to where we needed to go.

we enjoy to stay at the "Palmer House". It was convenient location, short walking distance to everything

Very convenient to everywhere. Had a very good sleep there.

The Hilton did not provide free internet. I don't think it is unreasonable to expect the top name in hotels and resorts worldwide to provide basic amenities. No wonder Airbnb is killing the hotel business--next trip will be back to Airbnb.

The hotel staff was excellent and the location was great. The only problems I had was the bathroom tub drain was full and stuff come up when you ran the shower, also I didn't see on the reservation stuff that we had to pay to park. When we pulled up to the hotel and asked about parking, he told us where to go and then the hotel would validate. Got to the reservation desk and we had to pay $44 a car! That will make me think again about staying at this location. I didn't plan on this, my mom had to pay for it, when she should of had to.we already paid $300 for 2 rooms!

17 E Monroe St Chicago IL

Located in The Loop, Palmer House a Hilton Hotel is within a 5-minute walk of popular attractions such as Art Institute of Chicago and Millennium Park. This 4-star hotel has 1641 guestrooms and offers conveniences like a restaurant, a full-service spa, and an indoor pool. Centrally located in Chicago, the hotel is also a short walk from Willis Tower and Skydeck Ledge.


You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Order from room service to satisfy your hunger without leaving your room. Start your day off with buffet breakfast, available for a fee.


The 1641 rooms are air-conditioned and have an array of amenities, including free newspapers, safes, and phones. TVs come with cable channels and pay movies, and guests can stay connected with WiFi. Pillowtop beds sport premium bedding and bathrooms offer hair dryers. Video-game consoles, ironing boards, and desks are also available.

Property features

Guests of Palmer House a Hilton Hotel enjoy a full-service spa, an indoor pool, and a health club. Parking is USD 42 per night (USD 75.00 per night for valet parking)—but if you prefer not to drive, catch a ride in the airport shuttle at scheduled times. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa hotel include a spa tub, a sauna, and WiFi in public areas.

Room options

Room, 1 King Bed, Non Smoking (Hip & Historic)

King 1 | Sleeps 3

Room, 2 Double Beds, Non Smoking (Hip & Historic)

Full 2 | Sleeps 5

Executive Room, Non Smoking, Business Lounge Access

Full 2 | Sleeps 4

Executive Room, Non Smoking, Business Lounge Access

King 1 | Sleeps 2