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Raffaello Hotel

4.0 out of 5.0

Recent guest reviews

Lovely large room with separate living space. Fantastic location next to the John Hancock building just off of Michigan Avenue. It is close to public parking if you don't want to pay for valley device.

They let us check in early which was wonderful and location was great. The one downfall was no fans in bathroom and no mirror in living room in suite. Room was clean and comfortable.

In the shadow of the Hancock, well located to Water Tower Place, N Michigan Avenue. Convenient parking. We had a suite and a double which allowed us to have private family happy hour. Bedding and beds quite comfortable. Shower only (no tub) but excellent waterfall shower and hand spray. Older appointments, but the room was clean and tasteful. Fresh donuts in the lobby - quite good.(extra charge) Staff responsive and pleasant. Compared to Ritz Carlton, suite larger, much less expensive, more dated furnishing, and overall lower level of service. However, based on what we like, the Rafaello was an excellent match -- quiet, spacious, comfortable while not breaking the bank.

This has long been our favorite hotel, even before it changed its name (from Raphael to Raffaello). Cozy and friendly, now with scrumptious donuts for sale in the lobby. It is an easy walk to shopping and dining. On a warm day, one can walk the length of Michigan Ave, only a block away from the hotel. Highly recommended.

Overall this was a great place to stay - close to restaurants and shopping, however they came up short on a couple of issues. Check-in was delayed and they promised to text when the room was ready, which they did not do. The bellhops/doormen were extremely friendly, but the rest of the staff seemed disinterested in guests. There was a sign in the lobby when we arrived that the rooftop bar (Drumbar) was closed for a private event until 10pm. The rooftop bar was an amenity that we looked forward to utilizing on a great fall evening in Chicago. But, we were going to the Cubs playoff game so having it unavailable to us until 10pm was no problem and our plan was to go to the rooftop for a nightcap when we returned. When we returned at 11:30pm, we were told that the bar was closed for the private event for the remainder of the evening. We asked if the private event was being extended to 3 am (closing time) and we were told no guests would be allowed in the bar. Like I said - it could have been better.

Check-in was very easy. Suite was very spacious and quiet. Nice amenities. Beautiful rooftop bar with happy hour specials all the time. Only complaint is the size of the elevators.

Stayed here many times and it gets better every time. Love this place and a wonderful bar!

The location is great, but the room is not that comfortable. The carpet is so dirty, and the bed board was damaged, and the bathroom is not like a hotel at all, totally a TWO star hotel.

This hotel was a gem! Lots of Euopean travelers in our midst added to the Old World cosmipolitan feel. Hotel is small, but feels cozy rather than cramped. Only two elevators, which were small and stuffy, but that was our only negative. Staff extremely polite, helpful and efficient.

You hear everything from the halls into your room, front desk lady is rude, check in is to late, elevators could be serviced so the don't sound like there falling apart.

My family came up from Atlanta and it was fantastic. They lived the hotel and its amenities. Great location and great staff! We will certainly stay there again.

On the whole we would stay here again. There was attention to a few details that were missing but overall it was good. The shower design makes it impossible to not leave water all over the floor, two nights they did not re-stock the room with coffee and we had to call the front desk for a hairdryer. Pluses were the room itself and the bar on the 18th floor. Overall i would recommend it. Very good location.

Cannot say anything but good things...,you are pretty close to Excellent shopping locations, restaurants all over, close to the lake, easy street!

Pros:None Cons:Flea ridden couches, ceiling has water damage, stained floored, rooftop hangout is nothing special and overcrowded, location is way to far from the riverfront to be convenient if that's your goal, view is an ally or a building. Looks great in pictures horrible in reality.

Wonderful hotel. Lovely staff. Centrally located (for my needs). Nice old building.... although the elevators were a bit small and slow, but I'll just chalk that up as old building charm.

This little boutique hotel was perfect for a girl's trip to the windy city! Very close to everything, & within walking distance of great restaurants and Miracle Mile shopping. The staff was very accommodating in every way, even printing my boarding pass for my flight home. If you are looking for spacious and luxury, this is not it. But if you want a hotel that is friendly and warm, has a great bar, The Drumbar, with spectacular views, this is it! And don't forget the morning coffee and donut shop in the lobby!

The only thing I don't feel good is they don't have a speaker box that can fit iphone6. Except that everything is perfect.

Hotel was nice , elevator situation a little slow but overall we had a great stay! Location of hotel is great 1 block from Michigan ave and tons to do in walking distance! Must do the architectural boat tour best tour we did!! Willis Tower aka Sears tour was great as well but the wait was long ! Missed out on the museums it's a must for next visit!!

201 E Delaware Pl Chicago IL

Located in Gold Coast, Raffaello Hotel is adjacent to John Hancock Center and within a 10-minute walk of other popular attractions like Chicago Water Tower. This 170-room, 4-star hotel welcomes guests with a restaurant, free in-room WiFi, and a health club. Located centrally in Chicago, it's also close to Millennium Park and Art Institute of Chicago.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start your day off with breakfast, available for a fee.


Rooms

The 170 air-conditioned rooms feature kitchenettes with refrigerators and microwaves. LCD TVs come with digital channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. IPod docks, minibars, and coffee makers are also standard.


Property features

At Raffaello Hotel, guests have access to a health club, a rooftop terrace, and free WiFi in public areas. Valet parking is available for USD 66.00 per night. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this boutique hotel include free newspapers, laundry facilities, and a porter/bellhop.

Room options

Classic Room, 1 King Bed

King 1 | Sleeps 2

Deluxe Suite, 1 King Bed with Sofa bed

King 1 | Full 1 | Sleeps 4

Grand Suite, 1 King Bed with Sofa bed

King 1 | Full 1 | Sleeps 4

Complimentary Upgrade to Deluxe Suite

King 1 | Full 1 | Sleeps 4

Guest reviews for Raffaello Hotel

Everyone (14) Business (57) Couples (105) Family (65) Friends (42) Other (26)
5

great location right next to the john hancock

Everyone

Lovely large room with separate living space. Fantastic location next to the John Hancock building just off of Michigan Avenue. It is close to public parking if you don't want to pay for valley device.

By , from Mi on Feb 14, 2017

Review comment responded on Feb 17, 2017

Thank you for your five star rating! I'm glad to see that you found your guest room accommodations comfortable and that you greatly enjoyed our location! We sincerely hope to have the pleasure of hosting you again the next time you are visiting Chicago!

4
Everyone

They let us check in early which was wonderful and location was great. The one downfall was no fans in bathroom and no mirror in living room in suite. Room was clean and comfortable.

By on Jan 31, 2017

Review comment responded on Feb 3, 2017

Thank you for your four star rating! I'm glad to see that you enjoyed the location and that our staff was able to accommodate you early. I'm glad you found your guest room accommodations comfortable. Your feedback is very important to us and we hope to host you again very soon!

5

excellent location, boutique hotel

Families

In the shadow of the Hancock, well located to Water Tower Place, N Michigan Avenue. Convenient parking. We had a suite and a double which allowed us to have private family happy hour. Bedding and beds quite comfortable. Shower only (no tub) but excellent waterfall shower and hand spray. Older appointments, but the room was clean and tasteful. Fresh donuts in the lobby - quite good.(extra charge) Staff responsive and pleasant. Compared to Ritz Carlton, suite larger, much less expensive, more dated furnishing, and overall lower level of service. However, based on what we like, the Rafaello was an excellent match -- quiet, spacious, comfortable while not breaking the bank.

By , from Charlotte, NC on Nov 28, 2016

Review comment responded on Dec 1, 2016

Thank you for your review! I'm glad to see you enjoyed our location. I am glad you found your accommodations and amenities comfortable during your stay. We hope to have the pleasure of hosting you again very soon!

5

ideal location for shopping, dining & concerts.

Everyone

This has long been our favorite hotel, even before it changed its name (from Raphael to Raffaello). Cozy and friendly, now with scrumptious donuts for sale in the lobby. It is an easy walk to shopping and dining. On a warm day, one can walk the length of Michigan Ave, only a block away from the hotel. Highly recommended.

By , from Springfield IL on Nov 20, 2016

Review comment responded on Nov 28, 2016

Thank you for your five star rating! I'm so glad to see that you enjoyed your stay and enjoyed the location near all of the sights and shopping. We hope to have the pleasure of hosting you again soon!

4
Everyone

By on Nov 8, 2016

Review comment responded on Nov 11, 2016

Thank you for your review! I'm glad you found your sleeping accommodations comfortable and enjoyed the location. I am sorry to see you experienced some difficulty with the elevators during your stay and that you found your restroom not large enough for your needs. Your feedback is very important to us. We hope you'll stay with us again the next time you are visiting Chicago!

4

a clean and conveniently located hotel in downtown

Everyone

By , from Fargo, ND on Nov 5, 2016

3

could have been better.

Everyone

Overall this was a great place to stay - close to restaurants and shopping, however they came up short on a couple of issues. Check-in was delayed and they promised to text when the room was ready, which they did not do. The bellhops/doormen were extremely friendly, but the rest of the staff seemed disinterested in guests. There was a sign in the lobby when we arrived that the rooftop bar (Drumbar) was closed for a private event until 10pm. The rooftop bar was an amenity that we looked forward to utilizing on a great fall evening in Chicago. But, we were going to the Cubs playoff game so having it unavailable to us until 10pm was no problem and our plan was to go to the rooftop for a nightcap when we returned. When we returned at 11:30pm, we were told that the bar was closed for the private event for the remainder of the evening. We asked if the private event was being extended to 3 am (closing time) and we were told no guests would be allowed in the bar. Like I said - it could have been better.

By , from Memphis, TN on Oct 17, 2016

Review comment responded on Oct 24, 2016

Thank you for taking the time to review your recent stay with us. I'm glad you like the hotel. I am disappointed to see that you the staff was not more attentive during your stay. We appreciate you very much being flexible with the bar being closed for an event, and you having the intentions of visiting the bar once it opened back up. I am disappointed to see that after the event was over that you were not able to enjoy the bar. We hope that you'll stay with us again so that we may exceed your expectations.

4

quiet hotel close to shopping

Everyone

Check-in was very easy. Suite was very spacious and quiet. Nice amenities. Beautiful rooftop bar with happy hour specials all the time. Only complaint is the size of the elevators.

By , from Wyandotte, MI on Sep 15, 2016

5

classic charm

Everyone

Stayed here many times and it gets better every time. Love this place and a wonderful bar!

By on Aug 31, 2016

2

great location, dirty room

Everyone

The location is great, but the room is not that comfortable. The carpet is so dirty, and the bed board was damaged, and the bathroom is not like a hotel at all, totally a TWO star hotel.

By on Aug 17, 2016

Review comment responded on Aug 19, 2016

Thank you for taking the time to write a review. I am disappointed to hear that found your carpet in your room to be dirty with the headboard damaged. I will be relaying your feedback to management so that we may improve. I am happy to hear that you enjoyed the location during your stay. We hope that will return to us so that we may exceed your expectations.