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Raffaello Hotel

4.0 out of 5.0

Recent guest reviews

The carpets and furniture were old and the rooms smelled like an retirement home. There were cigarette burns in the carpet which was also dirty. On the brighter side the bed was comfortable and had a great donut bar.

I have stayed here in the past and the experience was nothing to brag about, but the location and price seemed right. That was the only thing until you get there. The place has some of the worst customer service that I have experienced with any hotel any where in this world. The most recent stay was my last and if you don't take this review seriously then please find out for yourself. The hotel cleaning service took our food from the fridge that we had saved and threw it out. When confronting the front desk they told us that someone would get in touch with us to compensate us in one form or another. Mind you this was after an interrogation of how the food got to the fridge and if I was sure that it was. Hmm I am pretty sure I know what we put in there and what we didn't and does this sort of claim happen a lot? I would have to say I don't ever recall hearing or having this happen to myself or anyone or any review I have ever heard from a hotel. Long story short, they never called, they could care less about me and could care less about this review. There are better options out there I suggest you try them over this place.

This is a very nice boutique hotel. Located just a couple of blocks off Michigan Avenue it is close to fine stores and restaurants. Yet it is amazingly quiet. The whole hotel staff is friendly, helpful and professional. Our room was large and comfortable , although the bathroom was on the small side. Have stayed before and will again.

Lovely large room with separate living space. Fantastic location next to the John Hancock building just off of Michigan Avenue. It is close to public parking if you don't want to pay for valley device.

They let us check in early which was wonderful and location was great. The one downfall was no fans in bathroom and no mirror in living room in suite. Room was clean and comfortable.

In the shadow of the Hancock, well located to Water Tower Place, N Michigan Avenue. Convenient parking. We had a suite and a double which allowed us to have private family happy hour. Bedding and beds quite comfortable. Shower only (no tub) but excellent waterfall shower and hand spray. Older appointments, but the room was clean and tasteful. Fresh donuts in the lobby - quite good.(extra charge) Staff responsive and pleasant. Compared to Ritz Carlton, suite larger, much less expensive, more dated furnishing, and overall lower level of service. However, based on what we like, the Rafaello was an excellent match -- quiet, spacious, comfortable while not breaking the bank.

This has long been our favorite hotel, even before it changed its name (from Raphael to Raffaello). Cozy and friendly, now with scrumptious donuts for sale in the lobby. It is an easy walk to shopping and dining. On a warm day, one can walk the length of Michigan Ave, only a block away from the hotel. Highly recommended.

Overall this was a great place to stay - close to restaurants and shopping, however they came up short on a couple of issues. Check-in was delayed and they promised to text when the room was ready, which they did not do. The bellhops/doormen were extremely friendly, but the rest of the staff seemed disinterested in guests. There was a sign in the lobby when we arrived that the rooftop bar (Drumbar) was closed for a private event until 10pm. The rooftop bar was an amenity that we looked forward to utilizing on a great fall evening in Chicago. But, we were going to the Cubs playoff game so having it unavailable to us until 10pm was no problem and our plan was to go to the rooftop for a nightcap when we returned. When we returned at 11:30pm, we were told that the bar was closed for the private event for the remainder of the evening. We asked if the private event was being extended to 3 am (closing time) and we were told no guests would be allowed in the bar. Like I said - it could have been better.

Check-in was very easy. Suite was very spacious and quiet. Nice amenities. Beautiful rooftop bar with happy hour specials all the time. Only complaint is the size of the elevators.

Stayed here many times and it gets better every time. Love this place and a wonderful bar!

The location is great, but the room is not that comfortable. The carpet is so dirty, and the bed board was damaged, and the bathroom is not like a hotel at all, totally a TWO star hotel.

This hotel was a gem! Lots of Euopean travelers in our midst added to the Old World cosmipolitan feel. Hotel is small, but feels cozy rather than cramped. Only two elevators, which were small and stuffy, but that was our only negative. Staff extremely polite, helpful and efficient.

You hear everything from the halls into your room, front desk lady is rude, check in is to late, elevators could be serviced so the don't sound like there falling apart.

My family came up from Atlanta and it was fantastic. They lived the hotel and its amenities. Great location and great staff! We will certainly stay there again.

On the whole we would stay here again. There was attention to a few details that were missing but overall it was good. The shower design makes it impossible to not leave water all over the floor, two nights they did not re-stock the room with coffee and we had to call the front desk for a hairdryer. Pluses were the room itself and the bar on the 18th floor. Overall i would recommend it. Very good location.

Cannot say anything but good things...,you are pretty close to Excellent shopping locations, restaurants all over, close to the lake, easy street!

Pros:None Cons:Flea ridden couches, ceiling has water damage, stained floored, rooftop hangout is nothing special and overcrowded, location is way to far from the riverfront to be convenient if that's your goal, view is an ally or a building. Looks great in pictures horrible in reality.

Wonderful hotel. Lovely staff. Centrally located (for my needs). Nice old building.... although the elevators were a bit small and slow, but I'll just chalk that up as old building charm.

201 E Delaware Pl Chicago IL

Hotel highlights

  • Walking distance to John Hancock Center and Chicago Water Tower
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Health club

Located in Near North Side, Raffaello Hotel is adjacent to John Hancock Center and within a 10-minute walk of other popular attractions like Chicago Water Tower. This 170-room, 4-star hotel welcomes guests with a restaurant, free in-room WiFi, and a health club. Located centrally in Chicago, it's also close to Millennium Park and Art Institute of Chicago.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start your day off with breakfast, available for a fee.


Rooms

The 170 air-conditioned rooms feature kitchenettes with refrigerators and microwaves. LCD TVs come with digital channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. IPod docks, minibars, and coffee makers are also standard.


Property features

At Raffaello Hotel, guests have access to a health club, a rooftop terrace, and free WiFi in public areas. Valet parking is available for USD 66.00 per night. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this boutique hotel include free newspapers, laundry facilities, and a porter/bellhop.

Room options

Deluxe Suite, 1 King Bed with Sofa bed

King 1 | Full 1 | Sleeps 4

Double Room, 2 Double Beds

Full 2 | Sleeps 4

Grand Suite, 1 King Bed with Sofa bed

King 1 | Full 1 | Sleeps 4

Complimentary Upgrade to Deluxe Suite

King 1 | Full 1 | Sleeps 4

Guest reviews for Raffaello Hotel

Everyone (17) Business (57) Couples (105) Family (65) Friends (42) Other (26)
2

old hotel poorly maintained.

Everyone

The carpets and furniture were old and the rooms smelled like an retirement home. There were cigarette burns in the carpet which was also dirty. On the brighter side the bed was comfortable and had a great donut bar.

By on Jun 1, 2017

Review comment responded on Jun 5, 2017

Dear Guest, Your feedback is very important to us. We thank you for sharing this constructive information to let us know how we are doing. We are glad to hear you enjoyed the comfortable bed and the glazed and infused doughnut shop in the lobby. However, it is upsetting to us that we did not exceed your expectations and that the carpets and the smell of the room were not clean. We assure you our number one concern is the satisfaction of our guests. If given an opportunity in the future, we promise to do our absolute best to change your impression for the better.

1

what a joke....

Everyone

I have stayed here in the past and the experience was nothing to brag about, but the location and price seemed right. That was the only thing until you get there. The place has some of the worst customer service that I have experienced with any hotel any where in this world. The most recent stay was my last and if you don't take this review seriously then please find out for yourself. The hotel cleaning service took our food from the fridge that we had saved and threw it out. When confronting the front desk they told us that someone would get in touch with us to compensate us in one form or another. Mind you this was after an interrogation of how the food got to the fridge and if I was sure that it was. Hmm I am pretty sure I know what we put in there and what we didn't and does this sort of claim happen a lot? I would have to say I don't ever recall hearing or having this happen to myself or anyone or any review I have ever heard from a hotel. Long story short, they never called, they could care less about me and could care less about this review. There are better options out there I suggest you try them over this place.

By , from Beloit, WI on May 30, 2017

5

nice chicago hotel

Everyone

This is a very nice boutique hotel. Located just a couple of blocks off Michigan Avenue it is close to fine stores and restaurants. Yet it is amazingly quiet. The whole hotel staff is friendly, helpful and professional. Our room was large and comfortable , although the bathroom was on the small side. Have stayed before and will again.

By , from louisville, ky on May 10, 2017

Review comment responded on May 12, 2017

Dear Guest, Thank you for this most rewarding feedback regarding your recent stay with us. Our goal is to create fond memories for our guests, and we are truly delighted to learn that we have accomplished this with you. I look forward to sharing this incredible review with the entire team. We sincerely appreciate your flattering compliments and hop to see you again very soon!

5

great location right next to the john hancock

Everyone

Lovely large room with separate living space. Fantastic location next to the John Hancock building just off of Michigan Avenue. It is close to public parking if you don't want to pay for valley device.

By , from Mi on Feb 14, 2017

Review comment responded on Feb 17, 2017

Thank you for your five star rating! I'm glad to see that you found your guest room accommodations comfortable and that you greatly enjoyed our location! We sincerely hope to have the pleasure of hosting you again the next time you are visiting Chicago!

4
Everyone

They let us check in early which was wonderful and location was great. The one downfall was no fans in bathroom and no mirror in living room in suite. Room was clean and comfortable.

By on Jan 31, 2017

Review comment responded on Feb 3, 2017

Thank you for your four star rating! I'm glad to see that you enjoyed the location and that our staff was able to accommodate you early. I'm glad you found your guest room accommodations comfortable. Your feedback is very important to us and we hope to host you again very soon!

5

excellent location, boutique hotel

Families

In the shadow of the Hancock, well located to Water Tower Place, N Michigan Avenue. Convenient parking. We had a suite and a double which allowed us to have private family happy hour. Bedding and beds quite comfortable. Shower only (no tub) but excellent waterfall shower and hand spray. Older appointments, but the room was clean and tasteful. Fresh donuts in the lobby - quite good.(extra charge) Staff responsive and pleasant. Compared to Ritz Carlton, suite larger, much less expensive, more dated furnishing, and overall lower level of service. However, based on what we like, the Rafaello was an excellent match -- quiet, spacious, comfortable while not breaking the bank.

By , from Charlotte, NC on Nov 28, 2016

Review comment responded on Dec 1, 2016

Thank you for your review! I'm glad to see you enjoyed our location. I am glad you found your accommodations and amenities comfortable during your stay. We hope to have the pleasure of hosting you again very soon!

5

ideal location for shopping, dining & concerts.

Everyone

This has long been our favorite hotel, even before it changed its name (from Raphael to Raffaello). Cozy and friendly, now with scrumptious donuts for sale in the lobby. It is an easy walk to shopping and dining. On a warm day, one can walk the length of Michigan Ave, only a block away from the hotel. Highly recommended.

By , from Springfield IL on Nov 20, 2016

Review comment responded on Nov 28, 2016

Thank you for your five star rating! I'm so glad to see that you enjoyed your stay and enjoyed the location near all of the sights and shopping. We hope to have the pleasure of hosting you again soon!

4
Everyone

By on Nov 8, 2016

Review comment responded on Nov 11, 2016

Thank you for your review! I'm glad you found your sleeping accommodations comfortable and enjoyed the location. I am sorry to see you experienced some difficulty with the elevators during your stay and that you found your restroom not large enough for your needs. Your feedback is very important to us. We hope you'll stay with us again the next time you are visiting Chicago!

4

a clean and conveniently located hotel in downtown

Everyone

By , from Fargo, ND on Nov 5, 2016

3

could have been better.

Everyone

Overall this was a great place to stay - close to restaurants and shopping, however they came up short on a couple of issues. Check-in was delayed and they promised to text when the room was ready, which they did not do. The bellhops/doormen were extremely friendly, but the rest of the staff seemed disinterested in guests. There was a sign in the lobby when we arrived that the rooftop bar (Drumbar) was closed for a private event until 10pm. The rooftop bar was an amenity that we looked forward to utilizing on a great fall evening in Chicago. But, we were going to the Cubs playoff game so having it unavailable to us until 10pm was no problem and our plan was to go to the rooftop for a nightcap when we returned. When we returned at 11:30pm, we were told that the bar was closed for the private event for the remainder of the evening. We asked if the private event was being extended to 3 am (closing time) and we were told no guests would be allowed in the bar. Like I said - it could have been better.

By , from Memphis, TN on Oct 17, 2016

Review comment responded on Oct 24, 2016

Thank you for taking the time to review your recent stay with us. I'm glad you like the hotel. I am disappointed to see that you the staff was not more attentive during your stay. We appreciate you very much being flexible with the bar being closed for an event, and you having the intentions of visiting the bar once it opened back up. I am disappointed to see that after the event was over that you were not able to enjoy the bar. We hope that you'll stay with us again so that we may exceed your expectations.