Very pretty lobby. Room was very clean and fresh and updated. Definitely had a modern, garden feel and very functional except the bathroom door which made the bathroom very cramped but not a big deal I suppose. Bed was very comfortable. I would definitely stay here again
Clean, good service, breakfast, lunch and dinner on site, good location for my needs.
Very nice staff and clean room. No complaints all around.
A nice facility with clean rooms and pleasant staff. BUT, c'mon folks; you can throw in a comp breakfast with the deal... at least free OJ & donuts or toast/bagel! Just like the airlines & rental cars, nickel and dimed to death. I also don't know why these hotels don't engineer their rooms to have an exhaust fan & heater in the bathroom which are usually colder & get steamed up in the AM. Common problem, not just this facility.
Great place to stay while attending a conference at Pheasant Run
We traveled to see a concert at the Arcada Theater in St Charles. We stayed at the Hiltons Garden Inn. We found it to be extremely inviting. The staff was very professional and courteous. The rooms were nice and very clean. I would recommend this hotel to anyone.
Great room, quiet hotel, nice staff! I would go back anytime. Also enjoyed the drive each day through St Charles
Staff were really friendly and always kind. Amenities were great- pool, exercise room great, wi-fi worked well,
The staff was friendly and professional. Warm cookies were served at the registration desk. Chocolate Chip, my favorite, the taste was pleasing. I was assigned a room w/ a king-sized bed at no extra charge. While the room was near the elevator, I was not disturbed by it. The room was spotlessly clean. It was a very pleasant stay.
The worst stay I ever had in a hotel. There was a hockey team that was staying at the hotel, all they did was run and yield in the hallway and setting off the bells on the elevator. When I call the front desk all they wanted to do is move me to a lower floor where I would hear them running over head. The staff did nothing to stop this issue this went on for 2 days. When checking out the hockey team had all the luggage caddy’s tied up while they were eating, when ask the staff to get one free up she told me that she would not ask them to remove their stuff while eating. I would not recommend this hotel if you want some peace and quit. Sorry to see that Hiltons Hotel have lower their standards to this point and have poorly train staff. Do not think the staff will make your stay a nice one. The manger was no help when I talk to him he just stood up for the staff.
The hotel room had everything I needed, comfortable bed, nice flat panel TV, hi-speed internet, refrig, etc. I also attended a conference in the conference center rooms. The conference was good, catering (food) was quite good. The only negative was plugging in laptop computers. Too few plug-ins resulted in cords that were like trip wires
Unfortunatly i wasnt there very long but the hotel staff was fantastic! The rooms were clean and comfortable. I was there for a wedding and we had a sit down dinner. I had the salmon. It was FANTASTIC!!! Just an overall good experience. :)
I had to come in town to take care of some business. I arrived on a Sunday night and was quickly checked into my room which was nice considering I didn't arrive until 10pm. I ended up having to extend my stay for an extra night at the last minute and the front desk was able to accomodate my needs without any complications. My flight home wasn't until 7pm on the day I was leaving and it was great, the hotel let me stay until 5pm and had no problem with such a late check out, they didn't charge me or seem irritated which was awesome because in past experiences late check out means like 2pm at the latest and then they charge you for another night so I was very impressed with this hotel!! Pheasant Run Resort, which is right across the street, owns the Hilton Garden Inn so you have the option to go over there and use all of their amenities which includes super nice pools (one indoor and one indoor/outdoor), restaraunts and cafes, Mario Tricoci Salon, numerous bars, golf, and shopping, so that's great if you have some free time and want to go over there.
The first room we were in was just fine. While the second room we were upgraded to was much more spacious, the comforter in both rooms were lumpy. The food was very good and the service was excellent. We would stay there again.
Located within a mile (2 km) of Charlestowne Mall, Hilton Garden Inn St. Charles is within 3 miles (5 km) of Dellora A. Norris Cultural Arts Center. This 3-star hotel has 120 guestrooms and offers conveniences like a restaurant, an indoor pool, and a 24-hour fitness center.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, a cooked-to-order breakfast is served for a fee on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.
The 120 rooms have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect flat-screen TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Safes and ironing boards are also standard.
At Hilton Garden Inn St. Charles, guests enjoy features like an indoor pool, a 24-hour fitness center, and a spa tub. You can take advantage of free parking if you drive. The front desk is staffed 24/7 to help with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include free WiFi in public areas, a 24-hour business center, and express check-out.
Very pretty lobby. Room was very clean and fresh and updated. Definitely had a modern, garden feel and very functional except the bathroom door which made the bathroom very cramped but not a big deal I suppose. Bed was very comfortable. I would definitely stay here again
Clean, good service, breakfast, lunch and dinner on site, good location for my needs.
Very nice staff and clean room. No complaints all around.
A nice facility with clean rooms and pleasant staff. BUT, c'mon folks; you can throw in a comp breakfast with the deal... at least free OJ & donuts or toast/bagel! Just like the airlines & rental cars, nickel and dimed to death. I also don't know why these hotels don't engineer their rooms to have an exhaust fan & heater in the bathroom which are usually colder & get steamed up in the AM. Common problem, not just this facility.
Great place to stay while attending a conference at Pheasant Run
We traveled to see a concert at the Arcada Theater in St Charles. We stayed at the Hiltons Garden Inn. We found it to be extremely inviting. The staff was very professional and courteous. The rooms were nice and very clean. I would recommend this hotel to anyone.
Great room, quiet hotel, nice staff! I would go back anytime. Also enjoyed the drive each day through St Charles
