2/10 Terrible
Maricella
Business traveler
Dec 14, 2025
On 12/13/25 approximately 12am I stayed at the Extended Stay in the Westmont IL location until I noticed a cockroach on my bed headboard. After I took a video and photo of it, I packed up my things and went straight to check out and contacted the front desk. I spoke with the front desk lady about it and asked for a full refund. She did not hesitate. She didn’t show sympathy nor any face expression and didn’t seemed surprised at all. Which tells me that this isn’t the first time. It honestly disgusts me worse since I have stayed here more than a few times for work. It’s very disappointing if this is a still ongoing issue. Something must be done. Along with the other issues that I’ve had staying here, this made the final straw that I will never return there and will highly recommend others on not staying there too. Luckily, I went to another hotel down the road. They even gave me a discount for the horrible night which I truly appreciate it. They even stated they have got more business because of how horrible that place is. I truly believe it.

Maricella
Stayed 1 night in Nov 2025








































