Always a pleasure to stay. The amenities and cleanliness are two important factors. Plus it’s always a good peaceful sleep.
Staff at check in was not friendly and did not provide any info to get to my room. My room was not even cleaned yet. Had to wait in the hallway until housekeeping was finished cleaning. Hallway smelled like a garbage truck. Smell was coming from the trash room.
The people at this location makes it 5 stars. My room 207 towel holder was broken. The location is older and has some upgrades and nice extras for travelers like an iron with the board. I like the openness in the room. I the staff is excellent from check in to check out and the driver went beyond the call with helpful information and excellent service. Thank you for the convenience, Casey
Towels where old Asked tool paste which ran out The continental suck and no muffin available at 8 am
The lady that check me in at the front desk needs a new job she is not friendly at all
Great location but the hotel staff at the front desk is very rude
The hotel staff is very rude. There was a young lady that checks me and and her attitude is horrible.
It was nice and clean the only thing i didn't like, they wake us up early with the fire alarm because somebody was cooking
Convenient for me. No ice machine. OK for a low price room.
Great for the price. Close to Chicago. Not much of a selection for breakfast.
Basic but clean, excellent for money you paid, comfortable bed. The shower in room 235 was very loudy when you turn the water. overall good cheap hotel.
It was a nice place with good location. The staff was friendly and helpful. It was close to shopping and dining.
When we walked into the first room we were given I noticed the bedspread was pretty dirty as I went to lay my bag on it. We had just been shown to the room so I called the front desk and the girl apologized and walked over to us with our new room key. Walked into the second room which seemed clean and our stuff down. Weve stayed at other extended stays, and unlike this one they usually keep pots and pans and the like in the room. Not here, Im not sure if its because they think theyd get stolen or whatever but you have to ask the front desk for stuff that you need. We went out to eat somewhere as we decided we'll ask them for the stuff later and go shopping for some food. When we got back to the hotel we went to the front desk with a list of stuff we needed, when my roomate came back to the room we realized we got a half assed set up. Pans but no spatula, 2 forks and 1 working knife and a knife that seemed it had been at the bottom of the ocean for about 20 years with the amount of rust it had on it, 1 cup etc etc. we had to go back and switch out the knife, get a spatula, ask for another cup (which we were told if disposable was ok because they needed to wash things) which is fine it was just annoying at this point. When we finally did start cookig dinner they called us from the front desk to ask if we were ok because the fire alarm went off in our room, which we didnt hear, but apparently id continue going off everytime we cooked. When we went to bed the sheets had a little
Floor was not clean close to the walls. Found long black hairs on bed sheet for pull out sofa. Bathroom sink was cracked and was patched. Why not replace it. Just looked tacky. Won't be ever staying at Extended Stay again.
I will never go back to that hotel bugs in 3 rooms
Overall I can say that this place have offered good service and value for the money. The location is with in the 5 minutes drive to two malls in the area. The property is located in a safe place and easy access to highway, Restaurants, shopping. The landscaping outside the property is maintained well and it looks like they have recently renovated the rooms and and the furniture, fixers, wall paints, bathroom and everything else looks like new but the couple things needs improvements like mattresses were clean but not comfortable and the hallways/corridors were little smelly and needs more fresh air so that they feel fresh. They have tiny breakfast room and offered free breakfast with Coffee, Fresh fruits, Pastries, Cereal Bars etc. Overall I am not disappointed at all and I can stay there in the future if I need to.
I have never had such a pathetic and bad hotel stay, from staff to room cleanliness, everything was worse possible
Nice good clean near to freewayNice good clean near to freewayNice good clean near to freeway
Located within 2 miles (3 km) of Ty Warner Park, Extended Stay America - Chicago - Westmont - Oak Brook is within 3 miles (5 km) of Veterans Memorial Park. This 140-room hotel has in-room conveniences like kitchens, refrigerators, and microwaves.
The 140 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect to find free WiFi and flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Other standard amenities include coffee makers, phones, and ironing boards. Housekeeping is available on request.
Extended Stay America - Chicago - Westmont - Oak Brook features free WiFi in public areas, a meeting room, and coffee in a common area. If you decide to drive, there's free parking. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include laundry facilities, a picnic area, and barbecue grills.
Always a pleasure to stay. The amenities and cleanliness are two important factors. Plus it’s always a good peaceful sleep.
Johnathan, we are so happy you came back to stay with us again! Thanks for letting us know we exceeded your expectations. We love it when guests return to our hotel because their previous stays were absolutely wonderful, and all of us at Extended Stay America look forward to your next visit with us. Sincerely, Hotel Management
Staff at check in was not friendly and did not provide any info to get to my room. My room was not even cleaned yet. Had to wait in the hallway until housekeeping was finished cleaning. Hallway smelled like a garbage truck. Smell was coming from the trash room.
It was disappointing to read your comments concerning your stay at our hotel. Delivering great hospitality and a well-appointed room has been our aim, and we apologize for not being able to do so in this attempt. Your feedback has been shared with our Housekeeping and Front Office departments, and the corrective actions are taken to ensure we deliver better service levels moving forward. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
The people at this location makes it 5 stars. My room 207 towel holder was broken. The location is older and has some upgrades and nice extras for travelers like an iron with the board. I like the openness in the room. I the staff is excellent from check in to check out and the driver went beyond the call with helpful information and excellent service. Thank you for the convenience, Casey
Thank you for rating your experience at our hotel a 5-star! It is such a pleasure to know you liked our associates from the front office and shuttle service teams who showcased spectacular hospitality and made your experience a stellar one. We are also delighted to know you liked our in-room amenities. On behalf of everyone at Extended Stay America, we appreciate your recognition and invite you for another visit. Sincerely, Hotel Management
Towels where old Asked tool paste which ran out The continental suck and no muffin available at 8 am
Thank you for your review of your recent stay. We are sorry for your disappointment with the amenities you mentioned. We are reviewing this situation with our staff to ensure these items are always well-stocked. We value your comments and hope you will give us another chance to redeem ourselves. Sincerely, Hotel Management
The lady that check me in at the front desk needs a new job she is not friendly at all
Ann, thanks for the feedback about your visit to our hotel. We apologize for falling short with regard to the service provided by one of our staff members. Your feedback will be used to improve our performance going ahead. Please give us an opportunity to accommodate you once more and earn your highest marks. Sincerely, Hotel Management
Great location but the hotel staff at the front desk is very rude
Sara, thank you for being our guest. Although you liked our ideal location, we are sorry one of our associates was rude to you. Please know we provide thorough training for all staff, and we will redouble our efforts. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
The hotel staff is very rude. There was a young lady that checks me and and her attitude is horrible.
Kim, we cannot apologize enough for the poor service you received from our staff during your stay at our hotel. Your comments have been shared with our team to be sure we meet the high standards you expect from our brand every single stay. We are committed to making sure we don't repeat what you experienced. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
It was nice and clean the only thing i didn't like, they wake us up early with the fire alarm because somebody was cooking
Sandy, thank you for staying at Extended Stay America. We are glad to know you had a pleasant time with us, but we are sorry your sleep was disturbed due to the fire alarm. We appreciate your business and hope to see you back in the future. Sincerely, Hotel Management
We are very disappointed that we did not deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will revisit so we can make it up to you. Sincerely, Hotel Management