Superior Room, 1 King Bed, Non Smoking
from $99
Crowne Plaza Lombard Downers Grove
3.5 out of 5.0
3.9
out of 5
Average Guest Review
See all 38 reviews
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Recent guest reviews
Clerk who checked us in charged my credit card $50 "in case" we spent any$ on anything. She said it would be credited back to my account in 3 days. We were trapped. The room was fine. When we checked out, the next clerk refused to give or even show me a receipt. I am booking my next hotel right now, NOT using Orbitz!!!!!
Nice hotel, great staff! the front desk staff was pleasant and accommodating........but one of the wait staff, Kathleen was awesome! My wife and I were in town for a visit and I will have to say that the service we received from Kathleen on the last morning of our stay was exceptional! She went out of her way to take care of us and definitely made us want to come back.
We stayed here with many family members for a funeral. The staff in the restaurant we so accommodating to our large group in the restaurant/bar even after returning late from the visitation. The food was excellent. The next day they accommodated us with a late check out due to my daughter being sick and needing somewhere to sleep while we attended the funeral. So nice and helpful. The pool area is very nice too. Roomy wth high ceiling so you don't feel so contained.
I enjoyed the comfortable room and the variety of dining options in the area. Great place to stay if you planing on flying in or out of Chicago.
The hotel was great. Maybe the halls are a bit outdated but the service was excellent and the rooms were great. I enjoyed the fact that many restaurants were close to the hotel. I would recommend it to everyone.
Stayed for a wedding over a weekend and had an excellent stay
very nice hotel. not to crowded and the staff is super.
The room was very clean, little small but it was ok for the price. Overall our experices their was Very Good. Staff was very polite but saw lot of them not indentified we didn't know if they work there because no batch or name tag. Overal good. We had dinner at the restaurant and that was excellent loved the food but the breakfast buffet not to much, it could be better.
Nice modern décor and clean, big pool area which was great for the kids. The bathrooms are very small! Food from the restaurant there is okay but overpriced as well. Our room smelled as if someone had been smoking in it.
Upon arrival staff very helpful room was ready. Requested an extra bed was brought in immediately room was very clean. The only thing I noticed was people who requested room service and left their plates out in the hallway were not picked up until the late evening, other then that everything was great.
If this is the location you want, this is a very good value. The room was very nice overall. The couch and foot rest were a very nice touch. The staff was very courteous. We were not impressed with the bed though. It had big indentations on each side. Not great to share with someone and not good for my back problems.
Overall, it was a good stay. Beds very comfortable ! Rooms clean ! Staff very helpful ! Having said that, pool was too cold ,told management about problem. Never did get warm! No swimming ! That was one of the reason I picked the hotel.hallways were a little filthy . Plates and glasses at times left out in the hallway all day. The food at the hotel tasted great but small portions and too expensive . Tried once, did not try again . If they fix these issues, paying attention to detail, hotel would great !!!
Pleasant experience that me our needs. Good location if visiting the western suburbs.
Very nice hotel with courteous, helpful staff. Rooms are comfortable but a little on the small side. Free WiFi. The swimming pool is great. Nice breakfast buffet with friendly servers. Location is convenient to the western suburbs (Glen Ellyn and Wheaton) and about 45 minutes by car to downtown Chicago (depending on traffic). One does need a car to get to nearby restaurants and shops.
Great staff, very helpful. The bed was very comfortable and room had everything I needed and more. Maybe a more user friendly heating/A/C would've made it perfect. I'd definitely stay here again.
In my previous review I stated the plethora of issues I had at this hotel. After speaking with the manager, Carl, he was very apologetic and concerned about the results of my stay. He was kind and listened to the complaints and problems the occurred. I now understand that this was not a normal occurrence at this hotel regarding the staff and other hotel guests.
The hotel is clean, the room are modern and nicely done, and some of the staff is nice and accommodating. However, if you are looking for a quiet place to get a good nights rest DO NOT STAY HERE! There was a huge party going on at the hotel that continued into the hallways and rooms after hours. The front desk was nice enough to switch me to a suite that they said would be the quietest part of the hotel. Then at 2:00AM my downstairs neighbors decided to turn their room into a nightclub for a birthday party. The sound travel in this building is ridiculous. I called security to notify them of the problem. They came up to my newly appointed suite to tell me there was a party going on and basically there was nothing they could do about it. I packed my belongings and headed to the front desk. The gentleman at the front desk was talking to one of the attendants of the party who was complaining about the security guard interrupting their party and asked for him to be sent home. It was amazing to me that the front desk person was actually entertaining this disruptive guest's complaints. When the security guard informed him I would be leaving and I wanted my money back the front desk person told him that I would receive my refund. Mind you, I was standing right their and not once did he look at me. I was so disappointed in the outcome of my stay. People go to a hotel to relax and sleep. It is the hotel's responsibility to put in place polices that prevent issues like this.
Friendly staff, good location and value. Good for stay in western suburbs.
I was originally going to be in a room with 2 queens to get a few bucks off the price, but upon arrival and explaining it to the man at the desk, he graciously traded me out for a king at the same price. Excellent hotel. I was impressed with the comfort and stylish room. I'll definitely be staying here again. My only regret was that my stay here lasted only one night.
restaurant and service outstanding. Rooms nice. Close to major arteries to get around Chicago land
Hotel highlights
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Indoor pool
Crowne Plaza Lombard Downers Grove places you within a few miles (5 km) of Lilacia Park and Yorktown Shopping Center. This 119-room, 3.5-star hotel has a restaurant along with conveniences like an indoor pool and a 24-hour fitness center. College of Dupage is also close to this Glen Ellyn hotel.
Dining
This hotel is home to a restaurant and a bar/lounge. Order from room service to satisfy your hunger without leaving your room. Start your day off with buffet breakfast, available for a fee.
Rooms
All 119 air-conditioned rooms provide sofa beds, refrigerators, and coffee makers. Guests can expect to find free WiFi and 32-inch LCD TVs with cable channels and DVD players. Free newspapers, hair dryers, and safes are also standard.
Property features
Crowne Plaza Lombard Downers Grove features an indoor pool, a children's pool, and a 24-hour fitness center. If you drive, take advantage of free parking. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, a 24-hour business center, and express check-in.
Guest reviews for Crowne Plaza Lombard Downers Grove
trapped by booking with orbitz who we used to trus
Everyone
Clerk who checked us in charged my credit card $50 "in case" we spent any$ on anything. She said it would be credited back to my account in 3 days. We were trapped. The room was fine. When we checked out, the next clerk refused to give or even show me a receipt. I am booking my next hotel right now, NOT using Orbitz!!!!!
staff made us feel at home!
Everyone
Nice hotel, great staff! the front desk staff was pleasant and accommodating........but one of the wait staff, Kathleen was awesome! My wife and I were in town for a visit and I will have to say that the service we received from Kathleen on the last morning of our stay was exceptional! She went out of her way to take care of us and definitely made us want to come back.
excellent service
Everyone
We stayed here with many family members for a funeral. The staff in the restaurant we so accommodating to our large group in the restaurant/bar even after returning late from the visitation. The food was excellent. The next day they accommodated us with a late check out due to my daughter being sick and needing somewhere to sleep while we attended the funeral. So nice and helpful. The pool area is very nice too. Roomy wth high ceiling so you don't feel so contained.
very classy hotel
Everyone
I enjoyed the comfortable room and the variety of dining options in the area. Great place to stay if you planing on flying in or out of Chicago.
awesome trip
Families
The hotel was great. Maybe the halls are a bit outdated but the service was excellent and the rooms were great. I enjoyed the fact that many restaurants were close to the hotel. I would recommend it to everyone.
great stay
Couples
Stayed for a wedding over a weekend and had an excellent stay
nice place
Couples
very nice hotel. not to crowded and the staff is super.
valentine stay
BusinessTravelers
The room was very clean, little small but it was ok for the price. Overall our experices their was Very Good. Staff was very polite but saw lot of them not indentified we didn't know if they work there because no batch or name tag. Overal good. We had dinner at the restaurant and that was excellent loved the food but the breakfast buffet not to much, it could be better.
nice but overpriced
Families
Nice modern décor and clean, big pool area which was great for the kids. The bathrooms are very small! Food from the restaurant there is okay but overpriced as well. Our room smelled as if someone had been smoking in it.
great staff!!'
Families
Upon arrival staff very helpful room was ready. Requested an extra bed was brought in immediately room was very clean. The only thing I noticed was people who requested room service and left their plates out in the hallway were not picked up until the late evening, other then that everything was great.
Thank you for the feedback... we appreciate you making time. Jerry Evans General Manager