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Recent guest reviews

What I didn't like about this particular property was when I first check the end they will not allow me to switch from the first to second or third floor for no reason whatsoever they told me that the property was booked and that was not the case later on throughout the day I also asked that I could possibly downgrade rooms in order to get your room that had a better radio and better air conditioner they did not allow me to do so later on throughout the night early in the morning I was a little concerned with some of the noise and commotion that was going on I asked if I could then move rooms and I would actually pay for it and I would be willing to take a smaller room and they told me know that they cannot help me

Pleasant staff, good food service, comfortable clean room.

The only unique part was getting a room under the standards I pay for. A bathroom that didn't have a proper door. And when I was being intimate with my girlfriend we didn't even get A KNOCK on the door by a service man who supposedly was fixing the bathroom door! A traumatizing experience for my girl. No privacy. Premium channels on television were basic local antena.... On top of that theInner blinds were torn And my view was a hobby lobby parking lot. I reserved a month in ADVANCE for this room only to be given something last minute when I paid for the king size suite with a view. Never will do business with Crowne plaza! Oh and thank you for neglecting any military accommodations. I appreciate the lack of support.

The rooms are a little out dated, but we loved our stay! The bed was a tad firm. We stayed for 2 nights. Next time we visit Chicago we will be staying here again. The swimming pool was wonderful!!

I didn't like rhat they stood over tou while you where eating your food , but the place was clean and rhw food was good,.

Nice place, Clean, good location, access to all things necessary while out on the road.

A little dated, but great location and value, excellent pool and breakfast,

Great value, clean, friendly staff, good location.

Mice clean neat hotel. Staffs are extremely kind and helpful. Definitely stay again

Great place. Super location. Two thumbs up! Bed was very good. Food was outstanding.

Clerk who checked us in charged my credit card $50 "in case" we spent any$ on anything. She said it would be credited back to my account in 3 days. We were trapped. The room was fine. When we checked out, the next clerk refused to give or even show me a receipt. I am booking my next hotel right now, NOT using Orbitz!!!!!

Nice hotel, great staff! the front desk staff was pleasant and accommodating........but one of the wait staff, Kathleen was awesome! My wife and I were in town for a visit and I will have to say that the service we received from Kathleen on the last morning of our stay was exceptional! She went out of her way to take care of us and definitely made us want to come back.

We stayed here with many family members for a funeral. The staff in the restaurant we so accommodating to our large group in the restaurant/bar even after returning late from the visitation. The food was excellent. The next day they accommodated us with a late check out due to my daughter being sick and needing somewhere to sleep while we attended the funeral. So nice and helpful. The pool area is very nice too. Roomy wth high ceiling so you don't feel so contained.

Roosevelt Road Glen Ellyn IL

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Crowne Plaza Lombard Downers Grove, an IHG Hotel places you within a few miles (5 km) of Lilacia Park and Yorktown Shopping Center. This 119-room, 3.5-star hotel has a restaurant, an indoor pool, and a 24-hour fitness center.


Dining

This hotel is home to a restaurant and a bar/lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, a buffet breakfast is served for a fee on weekdays from 6 AM to 10 AM and on weekends from 7 AM to 11 AM.


Rooms

All of Crowne Plaza Lombard Downers Grove, an IHG Hotel's 119 soundproofed rooms provide refrigerators, coffee makers, and free newspapers. 32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Safes, phones, and ironing boards are other standard amenities.


Property features

Guests of Crowne Plaza Lombard Downers Grove, an IHG Hotel have access to an indoor pool, a 24-hour fitness center, and free WiFi in public areas. Free parking is included with your stay. Multilingual staff at the 24-hour front desk can assist with concierge services, dry cleaning/laundry, and luggage storage. Additional amenities include a 24-hour business center, a microwave in a common area, and a computer station.

Room options

Executive Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Suite, 1 King Bed, Accessible, Non Smoking (Roll-In Shower)

1 King Bed | Sleeps 4

Standard Room

1 King Bed | 2 Queen Beds | Sleeps 4

Superior Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Guest reviews for Crowne Plaza Lombard Downers Grove, an IHG Hotel

Everyone (15) Business (8) Couples (9) Family (16) Friends (2) Other (4)
4
Everyone

By on Aug 29, 2020

Review comment responded on Aug 29, 2020

Dear Guest, Thank you for taking the time to tell us about your experience at Crowne Plaza LOMBARD DOWNERS GROVE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza Hotel.

1
Family

What I didn't like about this particular property was when I first check the end they will not allow me to switch from the first to second or third floor for no reason whatsoever they told me that the property was booked and that was not the case later on throughout the day I also asked that I could possibly downgrade rooms in order to get your room that had a better radio and better air conditioner they did not allow me to do so later on throughout the night early in the morning I was a little concerned with some of the noise and commotion that was going on I asked if I could then move rooms and I would actually pay for it and I would be willing to take a smaller room and they told me know that they cannot help me

By , from Chicago on Aug 25, 2020

Review comment responded on Aug 25, 2020

Dear Guest, Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations. As stated at check-in rooms are left vacant 24 hours post departure per our disinfecting/cleaning process. The iPhone clock radio is available in every room. Central air conditioning is available in every room. Regarding your request at 3 am to move to a NEW larger room. The request was in addition to your current room due to your guests in your room being to loud, once again we apologized, but we could not give an additional room for free. Again, thank you for sharing your comments. Sincerely, Dee Munasinghe Front Desk Supervisor

4
Everyone

By on Aug 24, 2020

Review comment responded on Aug 24, 2020

Dear Guest, Thank you for taking the time to tell us about your experience at Crowne Plaza LOMBARD DOWNERS GROVE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza Hotel.

5
Friends Family

Pleasant staff, good food service, comfortable clean room.

By on Jan 21, 2020

Review comment responded on Jan 21, 2020

Thank you for staying with us! We value your feedback!

1
Family

The only unique part was getting a room under the standards I pay for. A bathroom that didn't have a proper door. And when I was being intimate with my girlfriend we didn't even get A KNOCK on the door by a service man who supposedly was fixing the bathroom door! A traumatizing experience for my girl. No privacy. Premium channels on television were basic local antena.... On top of that theInner blinds were torn And my view was a hobby lobby parking lot. I reserved a month in ADVANCE for this room only to be given something last minute when I paid for the king size suite with a view. Never will do business with Crowne plaza! Oh and thank you for neglecting any military accommodations. I appreciate the lack of support.

By on Nov 1, 2019

Review comment responded on Nov 5, 2019

Dear Guest, Thank you for taking the time to tell us about your experience at Crowne Plaza LOMBARD DOWNERS GROVE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza LOMBARD DOWNERS GROVE.

4
Partner Couples

The rooms are a little out dated, but we loved our stay! The bed was a tad firm. We stayed for 2 nights. Next time we visit Chicago we will be staying here again. The swimming pool was wonderful!!

By on Oct 22, 2019

Review comment responded on Oct 23, 2019

Thank you for your feedback - We appreciate you staying with us!

4
Everyone

By on Oct 8, 2019

Review comment responded on Oct 8, 2019

Thank you for your feedback - We appreciate you staying with us.

2
Everyone

By on Jun 24, 2019

Review comment responded on Jun 27, 2019

Dear Guest Thank you for taking the time to tell us about your experience at Crowne Plaza LOMBARD DOWNERS GROVE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing our hotel. Dee Munasinghe Front Desk Supervisor

4
Everyone

I didn't like rhat they stood over tou while you where eating your food , but the place was clean and rhw food was good,.

By on Jun 15, 2019

Review comment responded on Jun 20, 2019

Thank you for taking the time to share your experience with us. We hope to have you back again soon to better serve you. We have taken note of your concern and will address the issue asap.

3
Everyone

By on Jun 9, 2019

Review comment responded on Jun 11, 2019

Dear Guest, Thank you for taking the time to tell us about your experience at Crowne Plaza LOMBARD DOWNERS GROVE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing our hotel. Sincerely, Dee Munasinghe Front Desk Supervisor

Crowne Plaza Lombard Downers Grove, an IHG Hotel

1250 Roosevelt Road, Glen Ellyn, IL 60137
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