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Recent guest reviews

When I entered the facility there were several people entering and leaving the facility with out mask on. There was loud music playing and a party going on in their conference room. The room I reserved was not available but I was not told that until I got to the room and noticed it wasn’t what I paid for. I called to the front desk to let them know and also let them know there were no blankets on the bed. The front desk lady cursed and hung up. My husband and I decided not to stay and asked for a refund. The nastiest place I have ever seen. I definitely would not book there.

I was given a handicapped room ( not requested) with the shower hose. Wasn't able to turn on actual shower head.

My room was extremely dirty. The jacuzzi was dirty & jets didn’t work. Towels were dirty. AC didn’t work. & I was not accommodated. Staff were very rude. Will never be returning.

Great hotel. Friendly staff. Delicious breakfast, clean rooms. Excellent place!

When I checked in the rep was very pleasant, but I was disappointment in the hotel as a whole. It advertised that the hotel had been recently renovated. It had not been. The carpet, paint and furniture looked like it was from the 1980's. Our first room did not have working AC, keep in mind it was 92 degrees outside. We were given another room, but when we went to pick up the key cards for the new room there was another rep at the desk. She was not pleasant at all, in fact I detected an attitude. Our second room had working ac but it was not cleaned thoroughly. In fact both rooms were not as clean as they should have been. The carpets were dirty with gum stains. There was hair on the bathroom floor. There was even a cricket in our room. I didn't use the pool because it didn't look sanitary. I will not be staying at this hotel again.

Waited a long time to get checked in. Then was given the wind room and was out of the rooms I needed even though I had reserved it. Guests in the room next to us partied all night until 5 in the morning. Was told manger does not work on the weekends

The pillows and bedding here are amazing. I usually travel with my own pillow, but didn’t this trip. Such a relief having high quality bedding at this hotel! Breakfast buffet was nice and staff were pleasant. Close to a little shopping area and several restaurants - very convenient. Would definitely stay here again!

One of the dirtiest hotels I've stayed in in quite a while. Floors were filthy, especially my bathroom. It looked like there had been a fight in my room with stained carpet, broken and leaning lamps, gouges taken out of the desk and headboard. VERY disappointing.

Check in is 3pm. We had an event to be at by 430 and needed to shower. We were not riven a room until 420 and that was only asking to speak with a manager. We reserved a king room and was given a queen. The hotel smelled and the breakfast was disgusting

It's not bad but I don't feel it's worth the price.

This hotel is a great place for a short stay. The breakfasts are free and are good.

The hotel has some charm and the staff was nice. The first morning there was hot water. The second morning it was warm. When I called the front desk I was told that no one else had called about it and that maybe it wasn't as hot because they were doing laundry. The thermostat didn't allow us to control the fan speed.

I chose to stay at this hotel because it was fairly close to my work conference and it offered a Jacuzzi. I have very little quiet, relaxing time and was looking forward to some. When I got into the Jacuzzi the water was freezing. I spoke to the night desk agent who informed me that the general manager told the staff they could not turn on the heat for the Jacuzzi, despite several other complaints. I travel for work, as do many of my co-workers and I will not recommend this establishment, or any others of the same name. In my opinion this hotel was not even as worthy to stay in as a cheap, $50/night motel. Had it not been for the friendliness of the night desk clerk I would have demanded a refund and gone somewhere else. Also, the supposed continental breakfast was terrible.

The staff was very friendly and accomodating and the room was very clean. We were a 5-10 minute drive from the Midwest Bank Amphitheatre so it was perfect. Can't complain with that!

Our room was very clean and nice. We were very happy with our stay again- we stayed there last year also. It was close to the concert venue. It was quiet, we had plenty of towels and pillows, the beds were very comfortable. The continental breakfast was one of the best I have ever been to, great selection of hot and cold food items, nice clean dining area. A+ from us.

I enjoyed my stay. The only complaints were that the bathrooms could have been a little cleaner and the smell of weed in the hallways was ridiculous.

Loved the coziness and intimate feel of the hotel, room, location and breakfast bar was great. Most of the staff was great, kudo's to housekeeping and breakfast attendant. Had the mispleasure of overhearing a call while utilizing the computer in the lobby between the morning front desk clerk and customer inquiring about New Years Day rates. The young lady truely needs some customer service training. I heard her rudely yell at the caller that the was an incorrect price quote given by another staffer due to the fact she entered the incorrect date. Assuming the caller disagreed with the new price quote, the clerk rudely told them there was nothing they can do about it and bascially " Take it or leave it" . The manager was near by and instead of allowing the manager to handle the possible irritated caller, she told them " Don't raise your voice at me" and immediately hang up the phone in the callers face. I feel that call could have been handle in a more professional manner. Other wise the stay was beautiful and I would return to that location on my next visit.

Lake Superior Dr Matteson IL

Hotel highlights

  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • 24-hour fitness center

Located within a mile (2 km) of Hanger Clinic, Travelodge by Wyndham Matteson is within 3 miles (5 km) of Franciscan St. James Health - Olympia Fields. This 84-room hotel has conveniences like free breakfast, a 24-hour fitness center, and free in-room WiFi.


Dining

Free full breakfast is served on weekdays from 6:00 AM to 9:30 AM and on weekends from 7:30 AM to 10:30 AM.


Rooms

The 84 rooms have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and LED TVs with cable channels. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Free weekday newspapers, free local calls, and ironing boards are also standard.


Property features

Renovated in 2017, Travelodge by Wyndham Matteson offers a 24-hour fitness center, free WiFi in public areas, and conference space. You can take advantage of free parking, along with limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and securing valuables. Other amenities at this adults-only hotel include a business center, a computer station, and a library.

Room options

Room, 1 King Bed, Accessible, Non Smoking (Mobility)

1 King Bed | Sleeps 2

Studio Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for Travelodge by Wyndham Matteson

Everyone (8) Couples (5) Business (3) Family (10)
1
Everyone

By on Jan 24, 2021

1
Partner Couples

When I entered the facility there were several people entering and leaving the facility with out mask on. There was loud music playing and a party going on in their conference room. The room I reserved was not available but I was not told that until I got to the room and noticed it wasn’t what I paid for. I called to the front desk to let them know and also let them know there were no blankets on the bed. The front desk lady cursed and hung up. My husband and I decided not to stay and asked for a refund. The nastiest place I have ever seen. I definitely would not book there.

By on Jan 18, 2021

1
Partner Couples Family

By on Jan 1, 2020

3
Business Business

I was given a handicapped room ( not requested) with the shower hose. Wasn't able to turn on actual shower head.

By on Dec 31, 2019

1
Everyone

By on Aug 16, 2019

1
Friends

My room was extremely dirty. The jacuzzi was dirty & jets didn’t work. Towels were dirty. AC didn’t work. & I was not accommodated. Staff were very rude. Will never be returning.

By on May 27, 2019

5
Family

Great hotel. Friendly staff. Delicious breakfast, clean rooms. Excellent place!

By , from Hollywood, CA on Feb 20, 2019

2

disappointed

Everyone

When I checked in the rep was very pleasant, but I was disappointment in the hotel as a whole. It advertised that the hotel had been recently renovated. It had not been. The carpet, paint and furniture looked like it was from the 1980's. Our first room did not have working AC, keep in mind it was 92 degrees outside. We were given another room, but when we went to pick up the key cards for the new room there was another rep at the desk. She was not pleasant at all, in fact I detected an attitude. Our second room had working ac but it was not cleaned thoroughly. In fact both rooms were not as clean as they should have been. The carpets were dirty with gum stains. There was hair on the bathroom floor. There was even a cricket in our room. I didn't use the pool because it didn't look sanitary. I will not be staying at this hotel again.

By , from IN on Jun 18, 2018

2

noise guests

Everyone

Waited a long time to get checked in. Then was given the wind room and was out of the rooms I needed even though I had reserved it. Guests in the room next to us partied all night until 5 in the morning. Was told manger does not work on the weekends

By on Apr 29, 2018

Review comment responded on May 3, 2018

Thanks for taking the time to post a review. We're sad to know that your experience was anything less than satisfactory due to the room confusion, the check in process, the noise in the area and the service the staff has extended during your stay. We do our best to cater to all of our guests needs as much as we can. We want to serve only the best quality service and we apologize if we may have fallen short in that aspect. Your feedback is of great help as it will help us in the further improvements of our hotel. we hope you consider to stay with us again the next time you are in the area.

4

good area not too far from the city

Everyone

The pillows and bedding here are amazing. I usually travel with my own pillow, but didn’t this trip. Such a relief having high quality bedding at this hotel! Breakfast buffet was nice and staff were pleasant. Close to a little shopping area and several restaurants - very convenient. Would definitely stay here again!

By , from Kansas City, MO on Dec 13, 2017

Review comment responded on Dec 15, 2017

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. We look forward to welcoming you back when your travels bring you to the area!

Travelodge by Wyndham Matteson

950 Lake Superior Dr, Matteson, IL 60443
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