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Recent guest reviews

It was OK. The restaurant was great.

Our experience was excellent, very quiet and clean. With only one night we didn’t get to experience the hotel facilities as we normally would (spa, pool, dining, etc). But overall we had a wonderful time in a beautiful room and a terrific location in downtown Charlotte

We stayed here for two nights for our prehoneymoon stay. We asked the hotel staff to decorate the room prior to our arrival. Upon entering our room we quick realized that they had forgotten about the soul reason for our stay. They attempted to make up for it by decorating while we were out for dinner. I loved the Bar Coca! They have great chocolates and gelato. We made good use of the gym and the pool for late night swimming. The valet service was quick and speedy.

In town for TS concert, location was perfect, very little road and downtown noise. We were very excited about our room/ex suite. They gave us connecting rooms due to number of beds we needed issue. The front desk manager was wonderful the valet was superb. The only things that could have been better was when we arrive and checked everything out seemed ok. When headed to bed, found things housekeeping didn't clean well. Found a sippy cup lid in living area, we had adults and teenagers, certainly not ours and then found chip crumbs in the sofa bed. There were no sheets for sofa bed, which we called and they brought right up. We stayed 2 nights and it was great, convinant and would defiantly stay again. Bell hop, valet and front desk.....kuddos on all you do to make people, yes even the mini van with pink TS writing on it with 5 very excited teenage girls, feel welcome and not out of place.

The nicest staff on the planet!!!!!! Great food, wonderful amenities...Great location.... Would love to stay again..............................................

I made a last minute reservation and saved several hundred dollars off the listed rate. They gave me a huge room on the top floor with a gorgeous view of downtown. Amenities are the nicest I've experienced in any 5-star hotel. This is as nice as(and newer than) than any other Ritz I've ever stayed in. In-room coffee and espresso machines, tv in the bathroom mirror, well-lit desk and a healthy choice of foods on the in-room-dining menu. I'll be back

Everything was perfect, the service was, as always, outstanding and the location is exceptional. Our suite was amazing.

East Trade Street Charlotte NC

Hotel highlights

  • Walking distance to Spectrum Center and Charlotte Convention Center
  • Free WiFi in public areas
  • Onsite dining
  • Spa

Located in Uptown Charlotte, The Ritz-Carlton, Charlotte is adjacent to Queen City Quarter and within a 5-minute walk of other popular sights like Spectrum Center. This 5-star hotel has 146 guestrooms and offers a full-service spa, an indoor pool, and a 24-hour gym.


Dining

Enjoy a bite to eat at BLT Steak, the hotel's onsite restaurant. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/cafe. For your convenience, a full breakfast is available for a fee.


Rooms

Guests can expect to find WiFi and 42-inch Smart TVs with cable channels and Netflix. Pillowtop beds sport Frette Italian sheets and down comforters, and bathrooms offer hair dryers and free toiletries. Other standard amenities include minibars, espresso makers, and laptop-compatible safes.


Property features

At The Ritz-Carlton, Charlotte, guests enjoy a full-service spa, an indoor pool, and a 24-hour gym. Valet parking is available for USD 40 per day, and there's also limo/town car service. The front desk is staffed 24/7 to help with securing valuables, tours or tickets, and dry cleaning/laundry. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and a 24-hour business center.

Room options

Deluxe Room, 1 King Bed (Hearing Accessible)

1 King Bed | Sleeps 4

Deluxe Room, 1 King Bed (Mobility Accessible, Tub)

1 King Bed | Sleeps 4

Executive Suite, 1 Bedroom, City View (Hearing Accessible)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Deluxe Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

1 King Bed | Sleeps 4

Guest reviews for The Ritz-Carlton, Charlotte

Everyone (5) Couples (1) Business (1) Family (1) Friends (1)
1
Everyone

By on Jul 25, 2023

3
Business Business

It was OK. The restaurant was great.

By on Jan 29, 2022

5
Everyone

By on Aug 28, 2019

5
Everyone

By on Jul 15, 2019

Review comment responded on Jul 22, 2019

Thank you for your kind review.

4
Everyone

Our experience was excellent, very quiet and clean. With only one night we didn’t get to experience the hotel facilities as we normally would (spa, pool, dining, etc). But overall we had a wonderful time in a beautiful room and a terrific location in downtown Charlotte

By on May 27, 2018

4

honeymoon

Everyone

We stayed here for two nights for our prehoneymoon stay. We asked the hotel staff to decorate the room prior to our arrival. Upon entering our room we quick realized that they had forgotten about the soul reason for our stay. They attempted to make up for it by decorating while we were out for dinner. I loved the Bar Coca! They have great chocolates and gelato. We made good use of the gym and the pool for late night swimming. The valet service was quick and speedy.

By on Dec 13, 2017

5

concert perfect

Family

In town for TS concert, location was perfect, very little road and downtown noise. We were very excited about our room/ex suite. They gave us connecting rooms due to number of beds we needed issue. The front desk manager was wonderful the valet was superb. The only things that could have been better was when we arrive and checked everything out seemed ok. When headed to bed, found things housekeeping didn't clean well. Found a sippy cup lid in living area, we had adults and teenagers, certainly not ours and then found chip crumbs in the sofa bed. There were no sheets for sofa bed, which we called and they brought right up. We stayed 2 nights and it was great, convinant and would defiantly stay again. Bell hop, valet and front desk.....kuddos on all you do to make people, yes even the mini van with pink TS writing on it with 5 very excited teenage girls, feel welcome and not out of place.

By on Jun 11, 2015

5

amazing...

Friends

The nicest staff on the planet!!!!!! Great food, wonderful amenities...Great location.... Would love to stay again..............................................

By on Sep 5, 2012

5

wonderful room

Business

I made a last minute reservation and saved several hundred dollars off the listed rate. They gave me a huge room on the top floor with a gorgeous view of downtown. Amenities are the nicest I've experienced in any 5-star hotel. This is as nice as(and newer than) than any other Ritz I've ever stayed in. In-room coffee and espresso machines, tv in the bathroom mirror, well-lit desk and a healthy choice of foods on the in-room-dining menu. I'll be back

By on Aug 11, 2011

5

outstanding stay!

Couples

Everything was perfect, the service was, as always, outstanding and the location is exceptional. Our suite was amazing.

By on Sep 20, 2010

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