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Recent guest reviews

Staff was very kind and helpful. Room was fine, what we expected and all we needed for one night. Parking was easy. Unfortunately, pool area felt dirty and run down and room service was not available. Average experience at an average hotel.

Other than the rude staff member at our first attempt to check in, our stay was fine. The room was comfortable and clean. The bed was very comfortable. Dinner in the dining room was great.

The staff is incredibly knowledgeable, friendly and easy to deal with. Restaurant is great. Very clean place with the pool on the roof.

The front desk was very friendly, considerate, and very helpful. The valet was very polite and helpful as well.

Problem with water temp. Went to take chowder and no cold water. Didn’t have time to call maintenance.

Clean room friendly help good restaurant close to venue

Clean Hotel, comfortable beds and close to everything in the city.

We came for the FBS bowl game and the location was great easy walk to all game related festivities.

For $300/night, I’d expect better. We arrived at 5pm the day of check-in, and our room wasn’t ready until 6pm. Check-in was at 3pm. We were on the 6th floor, and there was club music playing obnoxiously loud, and kept us up until after 2am. Most of the staff was nice, but we will never stay here again.

N College St Charlotte NC

Hotel highlights

  • Walking distance to EpiCentre and Spectrum Center
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • 24-hour fitness center

Located in Charlotte Center City, Holiday Inn Charlotte Center City, an IHG Hotel is within a 5-minute walk of popular attractions such as EpiCentre and Spectrum Center. This 296-room, 3-star hotel has conveniences like a 24-hour gym, free in-room WiFi, and a rooftop terrace.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the comfort of your room with room service. Cooked-to-order breakfast is offered for a fee weekdays from 6:30 AM to 10:30 AM.


Rooms

TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in pillow menus. Refrigerators, microwaves, and coffee makers are also standard.


Property features

Guests staying at Holiday Inn Charlotte Center City, an IHG Hotel enjoy a 24-hour gym, a rooftop terrace, and free WiFi in public areas. Self parking is offered for USD 22 per night. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include a business center, a computer station, and a porter/bellhop.

Room options

Premium Room

1 Twin Bed | Sleeps 2

Standard Room, 1 Queen Bed, Accessible (Comm & Mobil, Accessible Tub)

1 Queen Bed | Sleeps 2

Standard Room, 1 King Bed with Sofa bed

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Standard Room

1 Twin Bed | Sleeps 2

Guest reviews for Holiday Inn Charlotte Center City, an IHG Hotel

Everyone (35) Couples (3) Family (5) Friends (3)
4
Everyone

By on Feb 23, 2022

4
Family

Staff was very kind and helpful. Room was fine, what we expected and all we needed for one night. Parking was easy. Unfortunately, pool area felt dirty and run down and room service was not available. Average experience at an average hotel.

By on Jul 27, 2021

4
Everyone

Other than the rude staff member at our first attempt to check in, our stay was fine. The room was comfortable and clean. The bed was very comfortable. Dinner in the dining room was great.

By on Jul 24, 2021

Review comment responded on Jul 27, 2021

Good Afternoon, Thank you for taking the time to share with us your feedback regarding our stay at our property. A member of our team will be reaching out to you shortly to discuss this information detailed above. Best Wishes

5
Everyone

The staff is incredibly knowledgeable, friendly and easy to deal with. Restaurant is great. Very clean place with the pool on the roof.

By on Jul 10, 2021

5
Everyone

By on Jul 6, 2021

5
Family Family with small children

The front desk was very friendly, considerate, and very helpful. The valet was very polite and helpful as well.

By on Jul 5, 2021

5
Everyone

By on Jan 22, 2021

Review comment responded on Feb 3, 2021

Thank you for staying with us! We hope to see you soon.

3
Everyone

Problem with water temp. Went to take chowder and no cold water. Didn’t have time to call maintenance.

By on Dec 18, 2020

Review comment responded on Jan 27, 2021

Thank you for choosing to stay with us. I'm sorry to hear about your hot water issues. We always encourage our guests to let us know when there are any issues at property level so that we may fix immediately. We hope this doesn't deter you from staying with us in the future. Take care!

1
Everyone

By on Feb 11, 2020

Review comment responded on Feb 20, 2020

We hate to see that we failed to exceed your expectations. We would appreciate any feedback on ways to improve our service. Thank you.

5
Everyone

Clean room friendly help good restaurant close to venue

By on Feb 9, 2020

Review comment responded on Feb 20, 2020

Thanks for 5 of 5!

Holiday Inn Charlotte Center City, an IHG Hotel

230 N College St, Charlotte, NC 28202
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