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SureStay by Best Western Charlotte Matthews

3.0 star property

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Photo gallery for SureStay by Best Western Charlotte Matthews

Lobby
Point of interest
Point of interest
Restaurant
A modern hotel room with a bed, a sofa, a desk with a lamp, and a window with curtains.

Reviews

7.4 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
  • Business services

Explore the area

View in a map
2501 Sardis Road N, Charlotte, NC, 28227-7724
  • Place, Cinemark Bistro Charlotte
    ‪3 min drive‬
  • Place, McAlpine Creek Greenway
    ‪3 min drive‬
  • Place, Bank of America Stadium
    ‪18 min drive‬
  • Airport, Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪31 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

A modern hotel room with a bed, a sofa, a desk with a lamp, and a window with curtains.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

A modern hotel room with a bed, a sofa, a desk with a lamp, and a window with curtains.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (Bathtub)

A modern hotel room with a bed, a sofa, a desk with a lamp, and a window with curtains.

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (Bathtub)

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Charlotte

Located in East Forest, SureStay by Best Western Charlotte Matthews is within a 15-minute drive of popular attractions such as Bojangles' Coliseum and Ovens Auditorium. This 93-room, 3-star hotel welcomes guests with free breakfast, a 24-hour gym, and free in-room WiFi.

What's nearby

  • Cinemark Bistro Charlotte - 3 min drive - 1.5 miles
  • McAlpine Creek Greenway - 3 min drive - 2.1 miles
  • Spectrum Center - 16 min drive - 11.6 miles
  • Bank of America Stadium - 18 min drive - 13.0 miles
  • SouthPark Mall - 18 min drive - 11.0 miles

Getting around

  • Charlotte Station - 18 min drive
  • Charlotte-Douglas Intl. Airport (CLT) - 28 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Custom Home Pubs - ‬2 min drive
  • ‪Circle K - ‬2 min drive
  • ‪Cook-Out - ‬16 min walk
  • ‪Taco Bell - ‬14 min walk

About this property

SureStay by Best Western Charlotte Matthews

At SureStay by Best Western Charlotte Matthews, guests have access to a 24-hour gym, free WiFi in public areas, and a business center. A stay here includes free parking. Multilingual staff at the 24-hour front desk can assist with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include a computer station, express check-out, and laundry facilities.
LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer deep soaking tubs, hair dryers, and designer toiletries. Refrigerators, microwaves, and coffee makers are also standard. Housekeeping is available on request.
Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Fairfield Inn & Suites by Marriott Charlotte Matthews
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  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
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Jun 30 - Jul 1
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Business services

  • Business center
  • Computer station

Outdoors

  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 100% renewable energy
  • 3 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Children 17 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 10.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Some water is reused through a grey water recycling system
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-anytime
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses a grey water recycling system.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.

Property is also known as

Best Western Charlotte
Best Western Charlotte Matthews
Best Western Charlotte Matthews Hotel
Best Western Matthews
Best Western Plus Charlotte
Best Western Plus Charlotte/Matthews
Best Western Plus Charlotte/Matthews Charlotte
Best Western Plus Charlotte/Matthews Hotel
Best Western Plus Charlotte/Matthews Hotel Charlotte
Charlotte Best Western
Charlotte/Matthews Hotel
Best Western Plus Charlotte/Matthews Hotel
The Independence Inn Charlotte/Matthews Hotel Hotel
The Independence Inn Charlotte/Matthews Hotel Charlotte
The Independence Inn Charlotte/Matthews Hotel Hotel Charlotte

Frequently asked questions

What is there to do within easy reach of SureStay by Best Western Charlotte Matthews?

This hotel is situated in East Forest, close to SouthPark Mall and Bojangles' Coliseum. You'll also find Sportsplex at Matthews and McAlpine Creek Greenway within a short drive.

How much does it cost to stay at SureStay by Best Western Charlotte Matthews?

As of Jun 19, 2026, prices found for a 1-night stay for 2 adults at SureStay by Best Western Charlotte Matthews on Jun 28, 2026 start from $86, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Will I be able to park at SureStay by Best Western Charlotte Matthews?

Yes, self parking is offered for free at the hotel. Wheelchair-accessible parking is also available for guests.

Does SureStay by Best Western Charlotte Matthews include a casino on the premises?

No, SureStay by Best Western Charlotte Matthews doesn't have a casino.

Is there an indoor pool at SureStay by Best Western Charlotte Matthews?

No, there is no indoor pool at this hotel.

What do couples enjoy most about SureStay by Best Western Charlotte Matthews?

Couples staying at this hotel will appreciate amenities like a deep soaking bathtub and turndown service as well as a free daily breakfast.

Are there hot tubs at SureStay by Best Western Charlotte Matthews?

No, this hotel doesn't have a spa tub.

Does SureStay by Best Western Charlotte Matthews have a restaurant with a breakfast menu?

SureStay by Best Western Charlotte Matthews offers free buffet breakfast each morning though there is no restaurant.

Does SureStay by Best Western Charlotte Matthews allow pets to stay free of charge?

No, pets aren't allowed at SureStay by Best Western Charlotte Matthews though service animals are welcome.

Are there connecting rooms at SureStay by Best Western Charlotte Matthews?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How far is the airport from SureStay by Best Western Charlotte Matthews?

The closest major airport to SureStay by Best Western Charlotte Matthews is Charlotte-Douglas Intl. Airport (CLT), which is 18.4 mi away (28 minutes by car). Another top airport is Concord, NC (USA-Concord Regional), which is located 28.3 mi away (33-minute drive).

Can I book a room with a balcony at SureStay by Best Western Charlotte Matthews?

No, there aren't any guestrooms with balconies at SureStay by Best Western Charlotte Matthews.

SureStay by Best Western Charlotte Matthews Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 165 out of 402 reviews
Rating 8 - Good. 71 out of 402 reviews
Rating 6 - Okay. 69 out of 402 reviews
Rating 4 - Poor. 45 out of 402 reviews
Rating 2 - Terrible. 52 out of 402 reviews

7.0/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

Johnny

Liked: Cleanliness, staff & service
Everything is okay with hotel.
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Donna

The room was find and even though the motel is being remodelled it did disrupt our stay.
Stayed 5 nights in Feb 2026
Verified

8/10 Good

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there while the lobby was being renovated. I assume the rooms will follow, and that's good, because the one we were in was dated, and the bathroom desperately needs a remodel from the studs out. But the room was clean, the bed was comfortable, the hotel was quiet. That's all we needed. The gentleman who checked us in was awesome.
Stayed 1 night in Mar 2026
Verified

2/10 Terrible

Ryan

Disliked: Cleanliness, staff & service, property conditions & facilities
Absolutely horrible filthy Room front desk and Aunt unlocked the door at 3 AM not knowing that I had checked in mold in the bathroom
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, amenities
Room was spotless, GSR was welcoming
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great spot for Boston!

Great location, friendly staff, excellent rooms
Stayed 1 night in May 2025
Verified

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay!!
Stayed 3 nights in Apr 2025
Verified

2/10 Terrible

Ebony

Disliked: Cleanliness, staff & service, amenities
The room was horrible the shower knob was broken for the hot water The refrigerator didn’t work, the didn’t didn’t work and I stayed during a snowstorm and to not have working heat was unacceptable The breakfast is mediocre
The broken shower nob for the hot water
The front of the girl because they are doing construction on the entire first floor
No working elevator to the second only working floor and no working ice machine or laundry room
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best place to stay ☺️
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Alicia D

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend this property for staying
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would stay again

Customer service was top notch, great location and comfortable stay
Stayed 1 night in Mar 2025
Verified

8/10 Good

Terra

Liked: Cleanliness, amenities, property conditions & facilities
Had a comfortable stay
Stayed 1 night in May 2025
Verified

10/10 Excellent

Kenneth

Liked: Cleanliness, amenities, property conditions & facilities
Great price, awesome staff at checking in.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place and good food
Stayed 2 nights in May 2025
Verified

6/10 Okay

Johnny

The elevator doesn't work. They don't serve a full breakfast every morning. Other than that my stay was ok.
Stayed 4 nights in Jan 2026
Verified

4/10 Poor

Debessai

Disliked: Cleanliness, amenities
Good location, but it’s a hotel with old rooms, old furniture, and old bathroom.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

haleigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly service and great breakfast
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, amenities
We enjoy our stay and it was nice and really liked that chillies was right next door.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Keshon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in went very smoothly, staff very nice and friendly
Stayed 1 night in May 2025
Verified

10/10 Excellent

Quan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Ella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very nice as well as the workers I love staying there
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was friendly and helpful.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Alphonzo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly and close to everything
Stayed 2 nights in May 2025
Verified

8/10 Good

Gary

Liked: Cleanliness, amenities, property conditions & facilities
Staff nowing were there are for directions
Stayed 1 night in Oct 2025
Verified

6/10 Okay

Dustin

Disliked: Staff & service, amenities
Shower water got cold immediately and would not get hot again in the morning. Also wanted a king bed, but was provided a double room, even though I booked a king room.
Stayed 1 night in Feb 2026

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