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Best Western Plus Charlotte/Matthews Hotel

2.5 out of 5.0

Recent guest reviews

Nice breakfast choice though the coffee was not hot enough. Beds were comfortable. The facility was quiet.

The hotel was very conveniently located for my business travel and was close to many dining options after a long day of work.

This was 4th time I have stayed here. Great location with restaurants. Awesome continental breakfast. Great staff.

poor experience, staff was inept. room was not clean.

Hotel met expectations, price-wise and cleanliness especially. would book again.

This was my second time at the Best Western and I must say I will stay again. The room was great and not to experience. I would say place reservation online its a few dollars cheaper. I will be staying here again next yime i visit charlotte-matthews

My room was relatively musty and the appearance of several guest sitting around outside the entrance was not encouraging. Staff personnel very nice.

Hotel was located in good area. Clean and updated. The staff were friendly and helpful. Great for a quick stop or extended stay. Located near shopping and restaurants.

Very nice clean establishment employees were very respectable Breakfast was wonderful I really enjoy the excrise room

The room heating unit needs upgrade. It is extremely loud and was very difficult to adjust to a comfortable temperature.

The hotel was just what we were looking for and it was near great restaurants and close to where the tournaments were taking place! Would recommend this place to my friends and family! The staff were friendly and the rooms were very clean and nice. The breakfast was great!

dirty floor and room. unfriendly and unprofessional staff......should not stay as hotel!!

The room was clean and modern except that the heater was old but still worked properly. The staff was friendly and helpful. The treadmill in the gym didn't work but I used the bike instead.

Is disgusted by the uncleanliness of the hotel. It is old and is not worth the money.

minutes from my business meeting and I could walk from the hotel to eat.

It was an overnight stay for a family memorial service

nice hotel, loved the breakfast and the location was great.

Got to the room and walked in were I found the room was under repair. had to put in different room ( smoking) other than that great experience

When we got to the hotel, there was another guy checking in in front us. No one else was there. Yet the front desk girl kept picking up the phone and telling callers that she was extremely busu and she couldn't help them, they'd have to call back in an hour. Then the key machine wouldn't work. My husband ended up helping the girl take the machine apart. It still didn't work, so she had to take us to a room and let us in. The room was not clean. There was literally crumpled up trash laying around. It just wasn't a very quality experience.

The beds were comfortable. The breakfast was great. We had four of us staying in one room and not a single one of us had any problems.

2501 Sardis Road N Charlotte NC

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Fitness center

Located 2.9 mi (4.6 km) from Matthews Community Center, Best Western Plus Charlotte/Matthews Hotel is within a 15-minute drive of Bojangles' Coliseum. This 88-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking. Spectrum Center and Bank of America Stadium are also within a 20-minute drive of this Charlotte hotel.


Dining

Start your day off right with a free hot/cold buffet breakfast offered each morning.


Rooms

Best Western Plus Charlotte/Matthews Hotel's 88 rooms are air-conditioned and provide microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and LCD TVs with cable channels. Bathrooms offer deep soaking tubs, hair dryers, and designer toiletries. Free newspapers, free local calls, and safes are other standard amenities.


Property features

At Best Western Plus Charlotte/Matthews Hotel, guests have access to a fitness center, free WiFi in public areas, and a meeting room. If you plan to drive, free parking is available. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include a business center, coffee/tea in a common area, and express check-in.

Room options

Business Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 4

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Full 2 | Sleeps 4

Standard Room, 1 King Bed, Accessible, Bathtub

King 1 | Sleeps 2

Guest reviews for Best Western Plus Charlotte/Matthews Hotel

Everyone (1) Business (16) Couples (14) Family (18) Other (3) Friends (6)
4

good breakfast

Everyone

Nice breakfast choice though the coffee was not hot enough. Beds were comfortable. The facility was quiet.

By on Oct 24, 2016

4
BusinessTravelers

The hotel was very conveniently located for my business travel and was close to many dining options after a long day of work.

By on Feb 29, 2016

4

great business location

BusinessTravelers

This was 4th time I have stayed here. Great location with restaurants. Awesome continental breakfast. Great staff.

By on Nov 17, 2015

2

poorly managed hotel

Families

poor experience, staff was inept. room was not clean.

By on Oct 7, 2015

4

christmas trip

Couples

Hotel met expectations, price-wise and cleanliness especially. would book again.

By on Jul 4, 2015

5

great stay

Couples

This was my second time at the Best Western and I must say I will stay again. The room was great and not to experience. I would say place reservation online its a few dollars cheaper. I will be staying here again next yime i visit charlotte-matthews

By on Jun 21, 2015

3

it was passable

BusinessTravelers

My room was relatively musty and the appearance of several guest sitting around outside the entrance was not encouraging. Staff personnel very nice.

By on Jun 1, 2015

4

good nights stay.

Singles

Hotel was located in good area. Clean and updated. The staff were friendly and helpful. Great for a quick stop or extended stay. Located near shopping and restaurants.

By on Apr 27, 2015

5

best western

BusinessTravelers

Very nice clean establishment employees were very respectable Breakfast was wonderful I really enjoy the excrise room

By on Apr 22, 2015

4

business trip

BusinessTravelers

The room heating unit needs upgrade. It is extremely loud and was very difficult to adjust to a comfortable temperature.

By on Jan 12, 2015