See all properties

SureStay by Best Western Charlotte Matthews

Property class: 3

Choose dates to view prices

Photo gallery for SureStay by Best Western Charlotte Matthews

A hotel room with two beds, a desk with a lamp, and a window with curtains.
A conference room with a long table, chairs, and a screen displaying 'Best Western' branding.
A hotel with a central atrium, multiple floors, and a prominent sign for 'SOTTE'.
A reception desk with a digital screen displaying the hotel group's name, a man seated behind it, and a modern ceiling design.
A golf course with spectators, a clubhouse, and a large tent structure.

Reviews

7.2 out of 10
Good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym
  • Business services

Explore the area

View in a map
2501 Sardis Road N, Charlotte, NC, 28227-7724
  • Place, Cinemark Bistro Charlotte
    ‪3 min drive‬
  • Place, McAlpine Creek Greenway
    ‪3 min drive‬
  • Place, Spectrum Center
    ‪16 min drive‬
  • Airport, Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪31 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator

A hotel room with a bed, a sofa, a desk with a lamp, and a window with curtains.

Standard Room, 1 King Bed, Non Smoking, Refrigerator

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator

A hotel room with a bed, a sofa, a desk with a lamp, and a window with curtains.

Standard Room, 1 King Bed, Accessible, Refrigerator

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

A hotel room with two beds, a desk, and a television.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

DOUBLE TWO DOUBLE BEDS

  • Sleeps 4

Room

  • Sleeps 4
  • 2 Double Beds

DOUBLE TWO QUEEN BEDS

  • Sleeps 4

You may also like

Ad
A hotel room with a large bed, a desk with a chair, a TV, and a painting of a landscape on the wall.

Days Inn by Wyndham Mooresville Lake Norman

Mooresville
  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
7.2 out of 10, Good, 607 reviews
$70 nightly
The price is $77
Sep 15 - Sep 16
Total with taxes and fees
Days Inn by Wyndham Mooresville Lake Norman

About the neighborhood

Charlotte

Located in East Forest, SureStay by Best Western Charlotte Matthews is within a 15-minute drive of popular attractions such as Bojangles' Coliseum and Ovens Auditorium. This 93-room, 3-star hotel welcomes guests with free breakfast, a 24-hour gym, and free in-room WiFi.

What's nearby

  • Cinemark Bistro Charlotte - 3 min drive - 1.5 miles
  • McAlpine Creek Greenway - 3 min drive - 2.1 miles
  • Spectrum Center - 16 min drive - 11.6 miles
  • SouthPark Mall - 17 min drive - 10.6 miles
  • Bank of America Stadium - 18 min drive - 13.0 miles

Getting around

  • Charlotte Station - 18 min drive
  • Charlotte-Douglas Intl. Airport (CLT) - 28 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪McDonald's - ‬3 min drive
  • ‪Cook-Out - ‬16 min walk
  • ‪Circle K - ‬2 min drive
  • ‪Circle K - ‬3 min drive

About this property

SureStay by Best Western Charlotte Matthews

At SureStay by Best Western Charlotte Matthews, guests have access to a 24-hour gym, free WiFi in public areas, and a business center. A stay here includes free parking. Multilingual staff at the 24-hour front desk can assist with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include a computer station, express check-out, and laundry facilities.
LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer deep soaking tubs, hair dryers, and designer toiletries. Refrigerators, coffee makers, and free newspapers are also standard. Housekeeping is available on request.
Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

A modern living room with blue sofas, a fireplace, a flat-screen TV, and a staircase.
Comfort Inn Matthews - Charlotte
Matthews
  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
8.2 out of 10, Very Good, 1,260 reviews
$75 nightly
The price is $87
Sep 14 - Sep 15
Total with taxes and fees
Comfort Inn Matthews - Charlotte

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Business services

  • Business center
  • Computer station

Outdoors

  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Banquet hall
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age: 21

Check-out

Check-out before 11 AM

Late check-out subject to availability

Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Children 17 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 10.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-anytime
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.

Property is also known as

Best Western Charlotte

Best Western Charlotte Matthews

Best Western Charlotte Matthews Hotel

Best Western Matthews

Best Western Plus Charlotte

Best Western Plus Charlotte/Matthews

Best Western Plus Charlotte/Matthews Charlotte

Best Western Plus Charlotte/Matthews Hotel

Best Western Plus Charlotte/Matthews Hotel Charlotte

Charlotte Best Western

Charlotte/Matthews Hotel

Best Western Plus Charlotte/Matthews Hotel

The Independence Inn Charlotte/Matthews Hotel Hotel

The Independence Inn Charlotte/Matthews Hotel Charlotte

The Independence Inn Charlotte/Matthews Hotel Hotel Charlotte

Frequently asked questions

What is there to do within easy reach of SureStay by Best Western Charlotte Matthews?

This hotel is situated in East Forest, close to Bojangles' Coliseum and SouthPark Mall. You'll also find Sportsplex at Matthews and McAlpine Creek Greenway within a short drive.

How much does it cost to stay at SureStay by Best Western Charlotte Matthews?

As of Sep 13, 2026, prices found for a 1-night stay for 2 adults at SureStay by Best Western Charlotte Matthews on Sep 14, 2026 start from $90, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does SureStay by Best Western Charlotte Matthews include a casino on the premises?

No, SureStay by Best Western Charlotte Matthews doesn't have a casino.

Is there an indoor pool at SureStay by Best Western Charlotte Matthews?

No, there is no indoor pool at this hotel.

Does SureStay by Best Western Charlotte Matthews have a restaurant with a breakfast menu?

SureStay by Best Western Charlotte Matthews offers free buffet breakfast each morning though there is no restaurant.

Does SureStay by Best Western Charlotte Matthews allow pets to stay free of charge?

No, pets aren't allowed at SureStay by Best Western Charlotte Matthews though service animals are welcome.

How far is the airport from SureStay by Best Western Charlotte Matthews?

The closest major airport to SureStay by Best Western Charlotte Matthews is Charlotte-Douglas Intl. Airport (CLT), which is 18.4 mi away (28 minutes by car). Another top airport is Concord, NC (USA-Concord Regional), which is located 28.3 mi away (33-minute drive).

SureStay by Best Western Charlotte Matthews Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 181 out of 445 reviews
Rating 8 - Good. 76 out of 445 reviews
Rating 6 - Okay. 75 out of 445 reviews
Rating 4 - Poor. 49 out of 445 reviews
Rating 2 - Terrible. 64 out of 445 reviews

7.0/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Renovations still ongoing but overall good experience especially for the price .
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Aris Troy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are renovating the bathrooms and my room had a brand-new one. The room was very quiet and clean. Breakfast was good. The staff was very friendly and helpful.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Jean Forrest

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very attentive staff. Clean and comfortable rooms! Great stay!
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Salomon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good bryclend
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There. Clean rooms
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Dontay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Dewitt

Liked: Cleanliness, staff & service, amenities
Secure the stairway doors, lock when you leave out them.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Whitney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great just no protein as far as meats but sustainably enough
Stayed 1 night in May 2026
Verified review

6/10 Okay

Matthew

Liked: Staff & service
Disliked: Amenities
Did not realize that it was under renovation and was slightly surprised of that upon arriving. For advertising about breakfast it was very underwhelming and minimal selection. Room was clean but do not plan on staying again.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities
The room was great. Very clean, smelled nice. The only thing that was concerning was the elevator. Button lights did not work and it was extremely creaky. Continental breakfast was as expected—eggs, make-your-own waffles, yogurt, coffee, bagels, toast.
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

Wayne

Disliked: Property conditions & facilities
Seemed like it was under going renovations
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant stay. No place to hang dress clothes
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was being remodeled during our stay. We stayed in one of the newly remolded rooms. Checked in late at night and left in the morning, was perfect for a one night stay. Great breakfast.
Stayed 1 night in Mar 2026
Verified review

4/10 Poor

Helio

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is under construction and they don’t let you know before you get there, so, be aware of that. The room wasn’t properly cleaned and we didn’t have enough towels. Nice staff and good location. Good breakfast.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

veronica

Liked: Cleanliness
Good
Stayed 4 nights in Apr 2026
Verified review

6/10 Okay

Johnny

Liked: Cleanliness, staff & service
Everything is okay with hotel.
Stayed 3 nights in Jan 2026
Verified review

4/10 Poor

Kelly

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This is an older hotel that is getting a much needed renovation, but the rooms that are available need work with plumbing and beds. Our bed was horrible, old and you could feel the mattress springs.
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Elizabeth

Liked: Staff & service
The property is under construction so beware of that. Staff was nice area is good.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Robert

The facility was going through a remodeling. So a lot of dust in entryway. I found the staff competent and friendly. For weary travelers, the room was comfortable and rested well each night. The room was clean and the restroom newly remodeled. Conveniently located near restaurants and Wally World was close.
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Donna

The room was find and even though the motel is being remodelled it did disrupt our stay.
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay!!
Stayed 3 nights in Apr 2025
Verified review

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great spot for Boston!

Great location, friendly staff, excellent rooms
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Alicia D

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend this property for staying
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best place to stay ☺️
Stayed 1 night in Apr 2025

More to Explore