The property we reserved and paid for had non-working air conditioning. It was very stuffy. We told the front desk and they gave us the opportunity to move two doors down to a unit with working air conditioning. That was good. However the new unit’s living space was smaller. The dining table was a high one with high chairs. The two bar chairs were high. The sofa and one easy chair sat VERY low. We are seniors with some mobility issues so other than the two rockers on the balcony, there was not a comfortable place to sit. In the second unit the main level bed was full of grit, the bathroom sink did not drain well and the screen door was broken and torn. To the front desk’s credit, they were polite and helpful. The second unit was offered immediately and the screen, drain and sheets corrected quickly the next morning. We were credited a generous, partial refund. We did have a knock on the door from the management the next day wondering why we weee there. They were going to rent out the unit but someone said it wasn’t empty. We explained. The front desk people had not communicated the switch. However we love the facility and will try again next year, just not this unit. We needed to be much younger. 😊 m