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Recent guest reviews

It is noisy, at least room 422 from the traffic on the street and the walls are thin, could hear the activity in the next room

They did not accept your rate. I paid a lot more. Room was fine. But either property and/or Orbitz charged me twice. I’ll call tomorrow.

That facility was great the people were great my only complaint was the pool was not clean

This was our first family hotel stay during Covid. I don’t expect perfection but the cleanliness of this hotel was far less. The chair and sofa in the living room area hadn’t even been wiped down. It was difficult to utilize the indoor pool because of all the hair floating. I had to wait ten minutes for someone to give me fresh towels. The icing on the cake was we checked out to leave to find our car had been towed after being parked overnight. Our tag had broken and was left visible in the dash. There were also FOUR other families in the same situation. They could have easily checked their registered vehicle list to have prevented the $166 fee and crying and upset children. Disappointed doesn’t begin to describe our vacation.

The room was very spacious. It had a full size refrigerator a nice little den area and it was clean

Great! Love it! Will be back soon.

Roomy but dirty. There was hair on the bathroom floor and lots of it. It was not swept at all.

The staff was very nice. The rooms were very clean. I’d definitely book again.

Cleanliness not the best, spots on sheets and towels. Property is old and easy to tell. There is dust and crumbs all over.

Front desk staff members were great. Price was good. Room was dark, long overdue for a refresh, and had a a very unpleasant smell.

Very friendly front desk staff in the evening. Responsive when asked for things. Has a bug in my room.

Urine all down the front of the toilet and stained comforter

The property was dirty and nasty smelly rooms were not clean

Really liked that room was a suite. Let me go to sleep while my husband stayed up to watch tv in the other room. Didn't like that fact that our room did not have a shower curtain when we checked in. Called front desk, desk clerk advised she would try to locate. I told her that I was going to bed and someone could bring in a.m. She stated that she would leave a note for housekeeping to bring shower curtain to us in a.m. Never saw shower curtain. Ended up taking a shower with nozzle pointed towards inside wall of shower. Told front desk clerk when we checked out.

My room was covered in ants! My bed was made with stained sheets and had a comforter with a urine stain on it! We stripped the bed, called the front desk and requested new sheets. The next day the bed was remade with the original stained sheets and comforter. I will NEVER return or recommend this hotel. Also, the front desk attendant during the morning/afternoon was very rude and unfriendly. If you don’t like your job, QUIT!

Took about 20 minutes to actually find someone in the hotel (this was around 5 pm). Nobody at check in counter. Even called number and it just continued running. Other people without a reservation actually left. I had one so I had to wait. People were swimming and wet running through the lobby and nobody around. Finally someone came to check me in. Didn't seem to care though.

Very clean comfortable rooms. Staff was great breakfast was wonderful. Would definitely stay here again

My room was dirty, with broken and stained furniture. My towels were not replaced my entire stay. No utensils or dishware in the kitchen. Overall terrible experience. If I could rate less than a 1, I definitely would but that's not an available option.

Savannah Hwy Charleston SC

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Located in West Ashley, Clarion Pointe Charleston - West Ashley is within 2 miles (3 km) of sights such as Citadel Mall and West Ashley Shoppes Shopping Center. This hotel has 77 rooms and welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi.


Dining

Free buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.


Rooms

Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Sitting areas, refrigerators, and microwaves are other standard amenities.


Property features

Guests staying at Clarion Pointe Charleston - West Ashley enjoy an indoor pool, a gym, and free WiFi in public areas. If you plan to drive, free parking is available. The 24-hour front desk has staff standing by to help with securing valuables and luggage storage. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a meeting room.

Room options

Suite, Multiple Beds, Accessible, Non Smoking

2 Queen Beds and 1 Twin Sofa Bed | Sleeps 5

Suite, Multiple Beds, Non Smoking

2 Queen Beds and 1 Twin Sofa Bed | Sleeps 5

Suite, 2 Queen Beds, Accessible, Non Smoking

2 Queen Beds | Sleeps 4

Suite, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for Clarion Pointe Charleston - West Ashley

Everyone (26) Couples (6) Family (8)
5
Family

It is noisy, at least room 422 from the traffic on the street and the walls are thin, could hear the activity in the next room

By on Dec 18, 2022

Review comment responded on Dec 18, 2022

Thank you for leaving the great review. We are happy to know that you enjoyed your stay. Safe travels

2
Everyone

By on Oct 20, 2022

4
Everyone

By on Nov 6, 2021

1
Everyone

They did not accept your rate. I paid a lot more. Room was fine. But either property and/or Orbitz charged me twice. I’ll call tomorrow.

By on Sep 20, 2021

4
Family

That facility was great the people were great my only complaint was the pool was not clean

By on Apr 9, 2021

1
Family with small children

This was our first family hotel stay during Covid. I don’t expect perfection but the cleanliness of this hotel was far less. The chair and sofa in the living room area hadn’t even been wiped down. It was difficult to utilize the indoor pool because of all the hair floating. I had to wait ten minutes for someone to give me fresh towels. The icing on the cake was we checked out to leave to find our car had been towed after being parked overnight. Our tag had broken and was left visible in the dash. There were also FOUR other families in the same situation. They could have easily checked their registered vehicle list to have prevented the $166 fee and crying and upset children. Disappointed doesn’t begin to describe our vacation.

By on Apr 5, 2021

4
Partner Couples

The room was very spacious. It had a full size refrigerator a nice little den area and it was clean

By on Feb 23, 2021

5
Friends Family

Great! Love it! Will be back soon.

By on Jan 27, 2020

5
Family

Roomy but dirty. There was hair on the bathroom floor and lots of it. It was not swept at all.

By on Jan 11, 2020

5
Partner Couples

The staff was very nice. The rooms were very clean. I’d definitely book again.

By on Sep 16, 2019

Clarion Pointe Charleston - West Ashley

2455 Savannah Hwy, Charleston, SC 29414-5323
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