They did not accept your rate. I paid a lot more. Room was fine. But either property and/or Orbitz charged me twice. I’ll call tomorrow.
That facility was great the people were great my only complaint was the pool was not clean
This was our first family hotel stay during Covid. I don’t expect perfection but the cleanliness of this hotel was far less. The chair and sofa in the living room area hadn’t even been wiped down. It was difficult to utilize the indoor pool because of all the hair floating. I had to wait ten minutes for someone to give me fresh towels. The icing on the cake was we checked out to leave to find our car had been towed after being parked overnight. Our tag had broken and was left visible in the dash. There were also FOUR other families in the same situation. They could have easily checked their registered vehicle list to have prevented the $166 fee and crying and upset children. Disappointed doesn’t begin to describe our vacation.
The room was very spacious. It had a full size refrigerator a nice little den area and it was clean
Great! Love it! Will be back soon.
Roomy but dirty. There was hair on the bathroom floor and lots of it. It was not swept at all.
The staff was very nice. The rooms were very clean. I’d definitely book again.
Cleanliness not the best, spots on sheets and towels. Property is old and easy to tell. There is dust and crumbs all over.
Front desk staff members were great. Price was good. Room was dark, long overdue for a refresh, and had a a very unpleasant smell.
Very friendly front desk staff in the evening. Responsive when asked for things. Has a bug in my room.
Urine all down the front of the toilet and stained comforter
The property was dirty and nasty smelly rooms were not clean
Really liked that room was a suite. Let me go to sleep while my husband stayed up to watch tv in the other room. Didn't like that fact that our room did not have a shower curtain when we checked in. Called front desk, desk clerk advised she would try to locate. I told her that I was going to bed and someone could bring in a.m. She stated that she would leave a note for housekeeping to bring shower curtain to us in a.m. Never saw shower curtain. Ended up taking a shower with nozzle pointed towards inside wall of shower. Told front desk clerk when we checked out.
My room was covered in ants! My bed was made with stained sheets and had a comforter with a urine stain on it! We stripped the bed, called the front desk and requested new sheets. The next day the bed was remade with the original stained sheets and comforter. I will NEVER return or recommend this hotel. Also, the front desk attendant during the morning/afternoon was very rude and unfriendly. If you don’t like your job, QUIT!
Took about 20 minutes to actually find someone in the hotel (this was around 5 pm). Nobody at check in counter. Even called number and it just continued running. Other people without a reservation actually left. I had one so I had to wait. People were swimming and wet running through the lobby and nobody around. Finally someone came to check me in. Didn't seem to care though.
Very clean comfortable rooms. Staff was great breakfast was wonderful. Would definitely stay here again
My room was dirty, with broken and stained furniture. My towels were not replaced my entire stay. No utensils or dishware in the kitchen. Overall terrible experience. If I could rate less than a 1, I definitely would but that's not an available option.
Rooms were in process of being remodeled...furniture and rooms were in dire need of repair/remodeling... and they were working on it... no construction complaints from me... service and staff were great
I was looking for a room big enough for 3 adults and 2 kids. This room was a good deal cheaper than those nearby, so I took a chance. I knew from other reviews that I needed to keep my expectations low, but I was still disappointed. Plus: the room had the space we needed, and luckily we had brought a blow up twin mattress for my daughter, because Minus: the sofa bed was in AWFUL condition. Plus: The two queen beds were fine and the sheets seemed clean. TVs in the bedroom and living room area, which is good with two kids and multiple adults. Plus: The bathroom was clean, but Minus: we only got 3 towels for 5 people. Worst of all: When I contacted the front desk, I was told housekeeping had left for the day and there were no more clean towels! What?!? I asked the front desk clerk to please phone someone, as we needed a towel for each person to shower, but I never heard anything back from the front desk at all. I also booked this place because of the indoor pool, and promised my kids we would swim. Plus: The pool existed and was open, but Minus: It was freezing, and again, NO TOWELS! Should have brought my own. We swam about 15 minutes, til our lips turned blue and we headed to our room for a warm shower. Plus: 5 people in a row took a shower and I never ran out of hot water. Last, but not least, the free breakfast was delicious, including some hot items such as bacon, so we were happy with that. Hope this was descriptive enough to let you make an informed decision!
Room was dirty, furniture was all run down and not clean. Desk draw was broken and held together with tape. The couch was really old and dirty. The room came with a kitchenette with no plates or silverware and the cabinets were terribly run down, yuk!
Located in West Ashley, West Ashley Suites is 1.6 mi (2.5 km) from Citadel Mall and within a 10-minute drive of other popular attractions like North Charleston Coliseum and Performing Arts Center. This 77-room hotel has an indoor pool, free in-room WiFi, and free self parking.
All 77 accommodations afford space to spread out with a separate bedroom and living rooms. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Sofa beds, refrigerators, and microwaves are also standard.
Guests staying at West Ashley Suites enjoy an indoor pool, a gym, and free WiFi in public areas. If you plan to drive, free parking is available. Front-desk staff can answer questions 24/7, and assist with luggage storage, concierge services, and dry cleaning/laundry. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a meeting room.
They did not accept your rate. I paid a lot more. Room was fine. But either property and/or Orbitz charged me twice. I’ll call tomorrow.
That facility was great the people were great my only complaint was the pool was not clean
This was our first family hotel stay during Covid. I don’t expect perfection but the cleanliness of this hotel was far less. The chair and sofa in the living room area hadn’t even been wiped down. It was difficult to utilize the indoor pool because of all the hair floating. I had to wait ten minutes for someone to give me fresh towels. The icing on the cake was we checked out to leave to find our car had been towed after being parked overnight. Our tag had broken and was left visible in the dash. There were also FOUR other families in the same situation. They could have easily checked their registered vehicle list to have prevented the $166 fee and crying and upset children. Disappointed doesn’t begin to describe our vacation.
The room was very spacious. It had a full size refrigerator a nice little den area and it was clean
Great! Love it! Will be back soon.
Roomy but dirty. There was hair on the bathroom floor and lots of it. It was not swept at all.
The staff was very nice. The rooms were very clean. I’d definitely book again.
Cleanliness not the best, spots on sheets and towels. Property is old and easy to tell. There is dust and crumbs all over.
Front desk staff members were great. Price was good. Room was dark, long overdue for a refresh, and had a a very unpleasant smell.
Very friendly front desk staff in the evening. Responsive when asked for things. Has a bug in my room.
