Good
close to things
Everything in the room was very old but orderly. However roaches were not expected or appreciated
Just a few appliances were broken. My food went bad from fridge being broke an I never got a discount.
Refrigerator was dirty and water leaking from the refrigerator and pieces of glass on coach bed.
I feel bad writing a negative review because the staff were so nice and friendly, but the overall state of the hotel and room was awful. I've never stayed in this type of hotel before, and I probably won't be doing so in the future. The room was hardly cleaned from the previous guests (floor barely vacuumed, stains on the walls, ripped sheets) there was an odor in the room that was unpleasant and all the breakfast was, was coffee, granola bars and oatmeal. I wouldn't recommend staying here. Didn't have a great time :(
If I could post picture I would black mold under bathroom sink. Pee around bottom of toilet dead bug in light fixtures no maid or anyone for that matter had cleaned the room properly in quite some time. The staff however were very friendly and helpful here.
The staff was amazing at this location. Our room had a large stain on the floor when we checked in along withfragments of unknown things on the floor, mostly normal carpet debris.
Nice place to stay, clean environment....would definitely return and refer others
Nice hotel. Rooms are clean and spacious. Stay here as much as possible.
I’ll be back again great staff large room clean room
Great very clean and neat!! The staff was superior. The room was fabulous and very comfortable. Stayed for 2 nights and didnt wana leave. Y'all just keep up the brilliant work!!👍👍👍👍👍😃😃
Room ok mattress needs replaced sagging in middle.
Great staff and the room was wonderful. Nice location, short drive to work of other places.
Very nice hotel. Nothing really to complain about it. Plan on staying there again.
First day I checked in all was fine. 7Nov16 at 11pm room 322 had a party I was in room 320 and was trying to rest. Called the front desk advised of the situation and was told there was nothing that could be done. I left the room and slept in my truck that night. The other 2 nights were ok. Lots of smoke in passage at times from people cooking.
Located within a leisurely stroll of Northwoods Mall, Extended Stay America Suites Charleston Northwoods Blvd is within a 10-minute drive of Trident Medical Center. This 72-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.
Start your day off right with a free on-the-go breakfast, served each morning from 6 AM to 9:30 AM.
The 72 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Other standard amenities include coffee makers, phones, and ironing boards. Housekeeping is available on request.
Guests staying at Extended Stay America Suites Charleston Northwoods Blvd enjoy free WiFi in public areas, laundry facilities, and a vending machine. A stay here includes free parking. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations.
Good
close to things
Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Everything in the room was very old but orderly. However roaches were not expected or appreciated
April, thank you for your review. We apologize for the issues you faced in your room. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our hotel, so the room you occupied will be professionally inspected and treated as a precaution. We hope you will accept our apologies and consider staying with us again. Sincerely, Hotel Management
Just a few appliances were broken. My food went bad from fridge being broke an I never got a discount.
Thank you for being our guest at Extended Stay America. We are happy to see the rating as it states you had a pleasant visit, but we are sorry the refrigerator in your room was not working. We have shared your comments with the maintenance team to rectify this immediately. Thank you for your feedback. We hope to see you again soon. Sincerely, Hotel Management
Refrigerator was dirty and water leaking from the refrigerator and pieces of glass on coach bed.
Thank you for the feedback. We truly apologize for the many difficulties you faced during your stay with us. The housekeeping and maintenance teams have been made aware of the in-room problems you described and we will ensure these are taken care of. We hope you will reconsider giving us another chance to prove we are up to the task of delivering excellent accommodations. Sincerely, Hotel Management
I feel bad writing a negative review because the staff were so nice and friendly, but the overall state of the hotel and room was awful. I've never stayed in this type of hotel before, and I probably won't be doing so in the future. The room was hardly cleaned from the previous guests (floor barely vacuumed, stains on the walls, ripped sheets) there was an odor in the room that was unpleasant and all the breakfast was, was coffee, granola bars and oatmeal. I wouldn't recommend staying here. Didn't have a great time :(
Thank you very much for staying with us. We apologize for the housekeeping issues you encountered during your visit, and that we didn't promptly respond to correct them. We take the cleanliness of our rooms very seriously and have inspections in place to keep this from happening. Your feedback has been shared with our executive housekeeper and steps are being taken to ensure this does not happen again. We hold ourselves to extremely high standards and should you stay with us again, we believe you'll see that this was an isolated incident. We hope that you will give us the opportunity to prove this to you on your next visit. Sincerely, Hotel Management
If I could post picture I would black mold under bathroom sink. Pee around bottom of toilet dead bug in light fixtures no maid or anyone for that matter had cleaned the room properly in quite some time. The staff however were very friendly and helpful here.
First and foremost, we would like to offer you our apologies for the inconveniences that you experienced during your stay with us. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We are also sorry if our housekeeping policy was not shared with you at the time of your check-in. This service is done on a weekly basis to respect the privacy of our long-term guests so as to offer minimal intrusion. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
The staff was amazing at this location. Our room had a large stain on the floor when we checked in along withfragments of unknown things on the floor, mostly normal carpet debris.
Thank you for posting a review of your stay. It's nice to read you liked our service and that our location was perfect for your needs. however, we apologize for the housekeeping issues with your room. We assure you we will be more diligent in following our service and inspection procedures going forward. We appreciate your feedback and look forward to having you stay with us again. Sincerely, Hotel Management
Thank you for the nice review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay! Sincerely, Hotel Management