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Candlewood Suites I-26 at Northwoods Mall

2.5 out of 5.0

Recent guest reviews

Very snarly front desk clerk tried to charge us $50 extra for our dog -- absolutely no empathy and a very bad attitude. We were informed that the hotel was under new ownership and that the rates on Orbitz The manager sat 10 feet behind her and did not turn around or get up from his chair to get involved. Other clerk working the free Wednesday nite buffet was extremely helpful and friendly, really an asset to the property. Other than the treatment we received this clerk, we did not feel like a customers.

Had everything we were looking for - location close to military base, suite accoutrements, cleanliness, pleasant staff. Air conditioning system presented problems, not because it didn't work properly, but instructions for operation were not apparent. Altogether, an excellent stay.

Overall appearance and cleanliness is good. It is not a new hotel, but it seems well maintained and managed. Hotel is in walking distance to dining, theater and shopping mall. More very close by, 2 minutes by car from Interstate, 30 min. from downtown and 45 min. from beach. Not known at booking my 2 kids were staying with me a few days, staff accommodated to an upgradet suite. Suite was very nice, clean and spaceous. The kids bedroom even "separated" from the suite. It was a pleasant stay and I will stay there again.

Room was nice and comfortable. Would stay at this hotel again.

Staff is very friendly and accommodating. Room is clean and decent. A lot of nearby stores and restaurants. You can purchase food and supplies at very reasonable prices.

The room was more of an efficiency than a suite but was sufficient.

Love the layout of the room. Beds were comfortable. Bathroom and closet were good size . Only surprise was no coffee pot.

First room was a mess but staff was polite and quickly moved me to another that was great. Would stay again.

Stayed here for the 4th of July weekend. Friendly staff, big rooms (very clean I might add) and the price was unbeatable by any other hotel that was even comparable. Would definitely recommend this hotel!

I would actually rate this hotel a 4.5 because of little things. The tv and DVD player gave us trouble and would black out periodically. And the pillows are a bit too hard for comfortable sleeping. But the bathroom was huge and clean. The full size fridge and microwave were good money savers. We used the kitchenette to make breakfast and save $$ for fancy dinners and ice cream! And the location is amazing! You are so close to so many restaurants and stores! The staff were very helpful and nice! I'm already planning on staying here again later this summer!

We were displaced due to an ice storm. These suites were just like home. Friendly, caring staff and great rooms. Would highly recommend to others!

Has kitchen for cooking small meals. Overall clean and quiet.

I admit i expected a little more from them. We had a suite and it was nice enough, but just was missing something that made it comfortable. The room felt old, like old where no matter how much you clean it it still looks dirty. Otherwise was fine. I prolly wouldn't stay here again though.

rooms were small, but had the convenience of a full refrigerator & stove. Clean & quiet. Convenient to mall, tanger outlets & N. Charleston Coliseum.

Hotel was clean and friendly. The location was a plus its on the strip with the movies and various restaurants of your liking. I would stay here again. The bed was soft and spacious with a nice size bathroom for you and your special someone. Even with the other travelers pets the hotel was kept clean and neat.

Even though the hotel is located in North Charleston and much of the "business" we needed to do was located on the beach it was a convenient location! Hotel is within walking distance of a mall, movie theater, and restaurants, as well as, close to all highways. It was a quick and easy drive to downtown Charleston, Mt. Pleasant, Folly Beach, and many other gorgeous locations.

There was some sort of misunderstanding. We thought we had reserved a suite with a separate bedroom. When we arrived we had a room with one bed. They were able to move us into a room with 2 beds...so not too bad until we began seeing roaches. That's right, roaches. We passed that info on to the front-desk. I would not stay there again! Not sure if you guys should make a part of your program. We stayed in room 231.

This hotel is in a fantastic location! It's actually in the mall parking lot-but extremely quiet!!! There is a Super Wal-mart just across the road, for any groceries or beach gear. The drive to downtown Charleston takes about 10-15 min., and to either Isle of Palms or Folly beach-about 30min. Since the facility is really new, the rooms are equipped with superior beds and nice linens.Probably the best sleep I have ever gotten in a hotel. The kitchen is great-with a full sized fridge. The staff was friendly, even if they could not provide what I asked for (like my garbage emptied). The only drawback is they do not provide ANY housekeeping service during your stay. You have to make your own bed, fetch your own towels, empty your own garbage-not what I wanted to do on my vacation. The gazebo was great too. It is covered, and equipped with 2 giant gas grills. Other guests of the hotel joined us for an afternoon of drinks & socializing. Since there is no pool, it's probably not the best for families with children. The treadmills were out of order...not a big deal since I wasn't going to run while on vacation! I would definitely reccommend this hotel-will probably stay again next year.

Room options

Standard Suite

Full 1 | Queen 1 | Sleeps 2

Studio Suite, Non Smoking

Queen 1 | Sleeps 2

Studio Suite, 2 Double Beds, Non Smoking

Full 2 | Sleeps 4

Suite, Non Smoking

Queen 1 | Sleeps 4

Guest reviews for Candlewood Suites I-26 at Northwoods Mall

Everyone (4) Business (2) Couples (3) Family (4) Friends (3) Other (2)
2

overpriced and uncomfortable

Everyone

Very snarly front desk clerk tried to charge us $50 extra for our dog -- absolutely no empathy and a very bad attitude. We were informed that the hotel was under new ownership and that the rates on Orbitz The manager sat 10 feet behind her and did not turn around or get up from his chair to get involved. Other clerk working the free Wednesday nite buffet was extremely helpful and friendly, really an asset to the property. Other than the treatment we received this clerk, we did not feel like a customers.

By , from Sarasota on Jun 6, 2017

4

fine hotel

Everyone

Had everything we were looking for - location close to military base, suite accoutrements, cleanliness, pleasant staff. Air conditioning system presented problems, not because it didn't work properly, but instructions for operation were not apparent. Altogether, an excellent stay.

By , from Gainesville, FL on Nov 28, 2016

Review comment responded on Dec 6, 2016

Thank you so much for taking the time to review your stay with us! We are so pleased you enjoyed your stay! Thank you for the heads up about air conditioning instructions - we will relay to engineering to get clear instructions for each suite. We hope to have the pleasure of hosting you again when your travels bring you to Charleston! Kind regards, Management

4

conveniently located, friendly staff, nice room

Everyone

Overall appearance and cleanliness is good. It is not a new hotel, but it seems well maintained and managed. Hotel is in walking distance to dining, theater and shopping mall. More very close by, 2 minutes by car from Interstate, 30 min. from downtown and 45 min. from beach. Not known at booking my 2 kids were staying with me a few days, staff accommodated to an upgradet suite. Suite was very nice, clean and spaceous. The kids bedroom even "separated" from the suite. It was a pleasant stay and I will stay there again.

By , from Frankfurt, Germany on Sep 10, 2016

Review comment responded on Dec 6, 2016

Thank you so much for the great review! We too, appreciate our location and surrounding options for dining and shopping. We welcome families and are happy to accommodate any requests that we are able. Please come back and stay with us again! Kind regards, Management

5

great hotel!

Everyone

Room was nice and comfortable. Would stay at this hotel again.

By on May 9, 2016

5

relaxing family bonding

Families

Staff is very friendly and accommodating. Room is clean and decent. A lot of nearby stores and restaurants. You can purchase food and supplies at very reasonable prices.

By on Jul 17, 2015

4

weekend trip

BusinessTravelers

The room was more of an efficiency than a suite but was sufficient.

By on Feb 17, 2015

5

erun's wedding at folly beach, charleston

Families

Love the layout of the room. Beds were comfortable. Bathroom and closet were good size . Only surprise was no coffee pot.

By on Aug 4, 2014

4

good night's rest, good location

BusinessTravelers

First room was a mess but staff was polite and quickly moved me to another that was great. Would stay again.

By on Jul 13, 2014

4

great value

GetawayWithFriends

Stayed here for the 4th of July weekend. Friendly staff, big rooms (very clean I might add) and the price was unbeatable by any other hotel that was even comparable. Would definitely recommend this hotel!

By on Jul 6, 2014

5

great location!!!

Couples

I would actually rate this hotel a 4.5 because of little things. The tv and DVD player gave us trouble and would black out periodically. And the pillows are a bit too hard for comfortable sleeping. But the bathroom was huge and clean. The full size fridge and microwave were good money savers. We used the kitchenette to make breakfast and save $$ for fancy dinners and ice cream! And the location is amazing! You are so close to so many restaurants and stores! The staff were very helpful and nice! I'm already planning on staying here again later this summer!

By on Jun 23, 2014