Renaissance Caracas La Castellana Hotel4.5 out of 5.0
Recent guest reviews
As a frequent traveler to Caracas, my fellow coworkers and me have been staying in the Renaissance for over three years. But unfortunately, this will be the last time we will stay at this location. They recently changed the staff, but the new personnel has no idea about customer service. I saw long lines at front desk, and only one, maybe two workers behind it. Call room service, and they took an hour and a half to deliver! When I went to the restaurant, with a large group, they mixed completely the orders and served whatever they wanted, from an already poor menu. This was a place where I arrived at least twice a month for the last three years, and my crews were also referred all the time to this location. But unfortunately I will use from now on the JW Marriott or the Marriott located next to the airport.
Considering the special economic situation of the country, otherwise cannot be compared with other hotels in other countries there were positive and negative. Positive: The hotel is fully operational, the restaurant is working and there is enough food. The breakfast is good, there is availability of freshly cooked eggs etc. The staff and specially in the restaurant, are very helpful and friendly. Negative: The room is dark, the lighting is not considered enough. There is no window to open, although sometimes it is not feasible, when there is a window it is a plus, just to have some fresh air. There are no flippers. There is no free internet, however the speed provided is satisfactory. The check-in process is taking long time. The general impression is good, specially from all the staff. About the value and payment, considering again the economic situation in the country for the last years, if you do not have local contacts to arrange, it is never recommended to use any foreign bank credit/debit card.
Our stay here was short. The plane (Avianca) was delayed 4 hours which meant we did not get to the hotel until very late. The hotel looked good, the rooms were comfortable and it had a good view. Breakfast was good but we left early the next morning without time to enjoy this nice hotel.
We stayed at the Renaissance for three nights. The hotel has a very good location in central Caracas, with many places in walking distance. The hotel is relatively new and has a nice, modern design. The rooms are large and the bed is large and nice. We had a room with a view of the Avilla on a high floor. This was very nice to wake up to. It was also possible to go up to the roof, which has a very nice viewing point. The bathroom was also large and the shower was spacious and had a glass door. The water was warm, but the yet was not very strong. The hotel has a swimming pool on the fifth floor. The water was colder than expected and it was only sunny in the morning. The gym is quite large and has good equipment. There is also a large sauna available. So far so good. I would have given a five star rating. Until our second day. Just after one (check out time) someone knocked on our door. They asked us if we were leaving the hotel or staying longer. It was not very clear to me what he meant and he didn’t speak English. I then said we had booked the room for a couple more days. Afterwards we called the reception to ask what he meant. Apparently the rate of the room had changed overnight and was now almost double the price. We were expected to pay the new rate, even though we had agreed on the rate for our entire stay. It took us about an hour of discussion at the reception to keep our agreed rate. To me this is something I had not expected in a five star hotel.
Caracas beckoned me like a forbidden fruit, despite all of the doom and gloom, and bad press coverage. I am happy that I visited Caracas. As a Marriot Gold member, I have stayed in several marriott hotels in Washington, DC and Boston. The Renaissance Caracas stands shoulder to shoulder with the Marriotts in Boston and Washington, DC, except for the price. I last stayed in the Boston Marriott copley Place and paid $400 a night. The Renaissance Place in Caracas is less than $200 a night. Big difference. You get better service at the Renaissance Place Caracas. I called and arrange hotel pickup on December 1, and a member of the hotel staff in marriot garb was at the airport to pick me up. He handed me an envelope that had my name written in it. Nice security measure. I was pleasantly surprised at the number of hotel staff that spoke english. The checkin process was flawless. The door had an electronic lock with the use of your plastic key. The room met Marriott 5 star quality though this hotel is listed as a 3 star hotel. Large glass windows gave an unobstructed view of the mountain. The bathroom is well stocked with toiletries and supplies. I was pleasantly surprised. Is this caracas where people as supposed to be starving with no toilet tissue. Definitely, not at the Renaissance Caracas. The lobby is lively. Many young professional people. There is a bar adjacent to the lobby. The cocktails are well done. There is also finger food that can be ordered. No matter how many cocktails I ordered, my money never seem to finish. Things are very cheap if you have dollars. There is also a flower garden for one to sit at night with a significant other. The bellboys are friendly. The hotel has its own taxis and drivers. I had a great time at the Marriott Renaissance Caracas. There is absolutely no need for you to leave the hotel if you do not want to. I took one of the taxis, and visited Avila mountain and Galipan. I never felt insecure at the hotel. Overall, I will be back in caracas and stay at this hotel again.
We stayed at the Renaissance for 2 weeks on a business trip. Initial greeting at the front desk was not to standards, but it got better with time. I would like to take the time to thank the concierge Daniel Tarazona for the excellent service and kindness. He always went beyond what was asked or needed ( safety, restaurants, local cellphone, booking) Nota: What is left to do in Caracas these days but business, we were surprised the business center was not included ... nor local calls. Each time the operator needed an approval from manager to process it. We were instructed to call back the same operator to advise termination of calls....It took 30 min/ 2 consecutive nights for them to fix a buzzer that went off around 1am in an empty room beside ours.... It is not soudproof. Wifi is very slow and you have to pay a premium to upgrade to a slightly faster one. The Doormans/valets never opened the front door they kept staring at me.. cordialement Pierre
We stayed at the Renaissance in La Castellana 5 weeks. The hotel is very clean. All the time during breakfast, the team of Mr. Sney and chef John did the very best to accommodate all our needs (we are vegetarians). The waiters very helpful and polite too, and we will always remember Sr. Renny, Basilio.and Darwin. The housekeeping was very attentive and reliable, in particular Sra. Graciela.
Overall, the service is excellent. No complaints! What I enjoyed the most in my 4days stay was the great food and the friendly service at the Mijao Asian Bistro. Always well-welcomed by GABRIELA MOREY. SNEY is always attentive to please the customers's cravings. LA FAYETTE offered a great service every night. And If you want to drink a good coffee don't hesitate to ask YOUN DEIVI to prepare it!
Luis La Cruz, Oreana and Jose provided an excellent service. It was a large group of relatives and friends that were attending my wedding and the team organized the +10 rooms perfectly. I would definitely recommend this hotel and its professional team again.
I had a great dinner at Renaissance's Mijao Restaurant... Luis Laya is quite of very attentive waitress.. Whenever you stay here it's restaurant is a must visit! Thanks! Rooms are very comfortable and they have all you need for not missing your home so much hehe!
- Onsite dining
- Outdoor pool
- 24-hour health club
- WiFi and wired Internet in rooms and public areas (fees apply)
Located in Chacao within a 5-minute walk of Altamira Square, Renaissance Caracas La Castellana Hotel is within a 15-minute stroll of Fundacion Centro de Estudios Latinoamericanos Romulo Gallegos. This 193-room, 4.5-star hotel has a restaurant along with conveniences like an outdoor pool and a 24-hour health club. Centro de Arte La Estancia and Sambil Caracas Commercial Center are a short walk away.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10 AM.
Renaissance Caracas La Castellana Hotel's 193 rooms are air-conditioned and provide washers/dryers, refrigerators, and coffee makers. LCD TVs come with cable channels, and guests can stay connected with WiFi and wired Internet. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Other standard amenities include free newspapers, free bottled water, and laptop-compatible safes.
Guests staying at Renaissance Caracas La Castellana Hotel enjoy an outdoor pool, a 24-hour health club, and WiFi in public areas. Parking is Currency 13.95 per day (Currency 2 per night for valet parking)—but if you prefer not to drive, catch a ride in the airport shuttle for Currency 30 per vehicle roundtrip. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include 3 meeting rooms, conference space, and a business center.
Reviews from Trip Advisor
76% of guests recommend this hotelTotal of 543 reviews