Renaissance Caracas La Castellana Hotel4.5 out of 5.0
Recent guest reviews
We stayed at the Renaissance in La Castellana 5 weeks. The hotel is very clean. All the time during breakfast, the team of Mr. Sney and chef John did the very best to accommodate all our needs (we are vegetarians). The waiters very helpful and polite too, and we will always remember Sr. Renny, Basilio.and Darwin. The housekeeping was very attentive and reliable, in particular Sra. Graciela.
Overall, the service is excellent. No complaints! What I enjoyed the most in my 4days stay was the great food and the friendly service at the Mijao Asian Bistro. Always well-welcomed by GABRIELA MOREY. SNEY is always attentive to please the customers's cravings. LA FAYETTE offered a great service every night. And If you want to drink a good coffee don't hesitate to ask YOUN DEIVI to prepare it!
Luis La Cruz, Oreana and Jose provided an excellent service. It was a large group of relatives and friends that were attending my wedding and the team organized the +10 rooms perfectly. I would definitely recommend this hotel and its professional team again.
I had a great dinner at Renaissance's Mijao Restaurant... Luis Laya is quite of very attentive waitress.. Whenever you stay here it's restaurant is a must visit! Thanks! Rooms are very comfortable and they have all you need for not missing your home so much hehe!
Great Hotel! The rooms are comfortable and modern. The Hotel is really well located and the breakfast is good. The lobby is spacious and the lobby bar is great. The pressure of the showers should be better. They should implement a system in order to pay the car ticket faster. Finally, they should have a bar at the pool.
I've stayed a couple times in this hotel during my business trips to Caracas. It has great facilities, for example the conferencing rooms and gym. Accommodations is also very nice an cosy. The hotel staff is also very friendly. I've stayed in cheaper hotels in Caracas and the service is quite inferior. It's not worth saving the money when staying in Caracas.
It is always nice to receive a good service, and sadly you don´t see that often in Venezuelan hotels. However, every now and then you find great service in people like Chef Raul Marin at the executive Lounge who goes beyond expectations in providing a great breakfast to clients. Whatever egg preparation you ask, Chef Raul will be pleased to prepare. I think the lounge should offer a wider variety of breakfast options for travelers who stay longer than few days. Excelling on this will make a huge difference to other hotels. Everybody at the Executive Lounge are very attentive, friendly and helps you have a pleasant moment from the beginning to the end of the day, Thank you everybody at the Renaissance La Castellana. I have stayed many times since 2013 but lately I notice a positive change that makes it my #1 choice when going to Caracas.
Great hotel and service, this is a great option for your next business trip to Caracas. Very friendly staff, great breakfast, comfortable and clean spacious rooms. The location is also great, close to great restaurants.
Rebecca was very good. She showed me all the different rooms, showed me all the installations of the hotel. Very nice person. Jose helped me with the checking process. Very professional and his English very good. Our chef Raul Marin made the best omelets in the morning. He was so nice with us. Very nice cooking. Great breakfast.
This time remembered to bring my swim wear...however need not have bothered. Sun was out and 30° but pool completely in shade from 1pm! No chance to top up the tan 😣. Everything else as good as usual.
Reviews from Trip Advisor
76% of guests recommend this hotelTotal of 521 reviews