I recently checked in and not happy with my room . Later I got a different room , it is much better . For me , the person who help you check in is important
The bathroom room was older (stained sinks) and in some cases in disrepair (electric outlet). Definitely not high in the 4 star ratings. Exterior of building and the lobby is quite beautiful. Rooms leave much to be desired.
This was by far the best hotel experience I’ve had in a long time . The room so clean and the bed was so comfortable ! But the best part was the customer service, everyone was so kind but Ryan absolutely exceeded expectations. Because of covid they have a texting system to reach the front desk which is very convenient and anytime I needed anything Ryan would bring it up to the room. I also had food delivered on my last night because the restaurant at the hotel is closed at this time, and when the food was left at the front desk, Ryan went above and beyond and brought it up for me. Very kind and courteous staff. Also if you have a chance citrus and Salt restaurant is next door and it’s delicious. Parking was $40 a day off site parking just down the street and had in and out privileges. Expensive but it was worth it to be able to come and go as I please. Loews was also close to everything. I ended up walking to the commons, North end, downtown, Newbury st and back . It’s a trek but so worth it. Loews will be our absolute go to hotel in Boston .
The restaurant was nice and the bar was quite busy often… On the main level there is a nice sitting area with Espresso coffee make in working areas with power as well as different sofas and a large television wall with different stations running for news and sports . The rooms were nicely appointed. Bed good, sheets nice. Get a corner room. The bathroom was nice. In the bathroom it was spacious, I never like the tub shower combo but a lot of hotels have not moved to just the simple shower stall… Separately the water pressure from the shower head was ok , not great. The gym on property is not very good but they do offer a guest passes for Equinox… It was called while I was in Boston and the gym is about three or four blocks away so it’s a little chilly to get over there and it’s one of the more dated equinoxes within their chain. Overall it’s a good hotel and a great location… One bonus is they offer free overnight shoeshines.
Excellent stay. However no onsite parking may be a minus. 55$ per day for valet.
Comfortable beds. Staff was exceptionally kind especially Chris the bellman. Loved the self serve espresso machine.
The staff was very friendly with excellent customer service. The gym was a bit small but clean. And the elevator was small and slow but the stairway was kept clean and accessible.
Close to restaurants, downtown, easy to get around and a very friendly staff.
They gleefully describe their gym facilities as featuring a “prison style boot camp” workout, which is so laughably/unfunnily tone deaf I’m just impressed it was green lit by rooms of people whose sole job is brand culture and guest experience.
Location was convenient. It has way walkability around Boston. The hotel was quiet with very little street noise.
This is my go-to hotel when staying in Boston. It's clean, service and amenities are great, and it's within walking distance to everything you'd want to see and do in the city.
Exceptional friendly, helpful, and responsive staff. Great location. Clean and comfortable room.
Tv channels are a joke. Room and location is so so
Great location! Great beds! Great Bar! Other than that not too much to say... other than the price is way too high for the hotel quality!
Located in Back Bay, Loews Boston Hotel is within a 5-minute walk of Newbury Street and within 15 minutes of other popular attractions like Copley Square. This 225-room, 4-star hotel has a 24-hour fitness center along with free in-room WiFi and a 24-hour business center.
Loews Boston Hotel's 225 rooms provide iPod docks, coffee makers, and laptop-compatible safes. Guests can expect 46-inch TVs with satellite channels and pay movies, along with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with Frette Italian sheets and down comforters ensure a restful night. Phones, ironing boards, and desks are also available. Housekeeping is available on request.
Guests of Loews Boston Hotel enjoy a 24-hour fitness center, free WiFi in public areas, and a conference center. Valet parking is available for USD 60 per day. Multilingual staff at the 24-hour front desk can assist with securing valuables, tours or tickets, and dry cleaning/laundry. Additional amenities include a 24-hour business center, express check-out, and laundry facilities.
I recently checked in and not happy with my room . Later I got a different room , it is much better . For me , the person who help you check in is important
The bathroom room was older (stained sinks) and in some cases in disrepair (electric outlet). Definitely not high in the 4 star ratings. Exterior of building and the lobby is quite beautiful. Rooms leave much to be desired.
Thank you for staying with us at Loews Boston and taking the time to write a review! We do apologize for the room condition experienced and your comments have been shared with the appropriate departments for review. We hope to welcome you back to Loews Boston soon :)
Thank you!
This was by far the best hotel experience I’ve had in a long time . The room so clean and the bed was so comfortable ! But the best part was the customer service, everyone was so kind but Ryan absolutely exceeded expectations. Because of covid they have a texting system to reach the front desk which is very convenient and anytime I needed anything Ryan would bring it up to the room. I also had food delivered on my last night because the restaurant at the hotel is closed at this time, and when the food was left at the front desk, Ryan went above and beyond and brought it up for me. Very kind and courteous staff. Also if you have a chance citrus and Salt restaurant is next door and it’s delicious. Parking was $40 a day off site parking just down the street and had in and out privileges. Expensive but it was worth it to be able to come and go as I please. Loews was also close to everything. I ended up walking to the commons, North end, downtown, Newbury st and back . It’s a trek but so worth it. Loews will be our absolute go to hotel in Boston .
Thank you so much for staying with us at Loews Boston and taking the time to write such a thoughtful review. We truly enjoyed having you with us for a few nights and we hope to welcome you back soon :)
Thank you for your feedback! We look forward to welcoming you back at Loews!
The restaurant was nice and the bar was quite busy often… On the main level there is a nice sitting area with Espresso coffee make in working areas with power as well as different sofas and a large television wall with different stations running for news and sports . The rooms were nicely appointed. Bed good, sheets nice. Get a corner room. The bathroom was nice. In the bathroom it was spacious, I never like the tub shower combo but a lot of hotels have not moved to just the simple shower stall… Separately the water pressure from the shower head was ok , not great. The gym on property is not very good but they do offer a guest passes for Equinox… It was called while I was in Boston and the gym is about three or four blocks away so it’s a little chilly to get over there and it’s one of the more dated equinoxes within their chain. Overall it’s a good hotel and a great location… One bonus is they offer free overnight shoeshines.
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Excellent stay. However no onsite parking may be a minus. 55$ per day for valet.
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Comfortable beds. Staff was exceptionally kind especially Chris the bellman. Loved the self serve espresso machine.
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The staff was very friendly with excellent customer service. The gym was a bit small but clean. And the elevator was small and slow but the stairway was kept clean and accessible.
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Close to restaurants, downtown, easy to get around and a very friendly staff.
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Thank you for staying with us at Loews Boston and taking the time to write a review! We are glad our team was able to find the right room to match your needs!