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Mercure Bordeaux Lac

4.0 out of 5.0

Recent guest reviews

I have recently been staying in this hotel for business. I was booking a bigger room which was nice, well equipped, good mattress, small bathroom including all you need, rather good quality furnitures. The WiFi was good enough to work and the whole place was silent. Good staff, very kind and available for any question. I was there on early October and when I got into the room I noticed the air conditioning was not working! When I called the lobby they told me that the aircon system was switched off because of the season!!! The room, having no air cicrculation was really smelly and sort of still warm (I like 18 degrees as sleeping temperature), approx 24 degrees, not really confortable. For the price I paid I thought it was logical to be able to manage the aircon in the room! Finally I don’t think it’s correct not to have the clima control, no matter what the season you are through. I don’t think I may come back.

We stayed here en-route home from a camping week in France. In fairness we were really looking forward to air conditioning and a comfy bed after a week of roughing it! In fairness we weren't disappointed. Beds are comfy, rooms cool. The hotel is set a distance out of the city centre of Bordeaux but really accessible via tram. The staff were really helpful in assisting us in getting around. The pool was great. However...... we were advised the restaurant was closed in the evening which wasn't great. We did spot a hippopotamus fast food chain next door, which was quiet expensive for a limited choice! We came back for a cheeky wine to the hotel before bed. Nobody was behind the bar, nobody was on the terrace, when I went to reception, I waited 15 minutes, there was nobody. Now in fairness, they left a note advising they had to step away and to ring a number, however there was no phone!! The hotel is nice And good value but to have no staff in the evening was unacceptable. We eventually grabbed (not literally) a member of staff but have still not seen anyone around!!! Tempted to just help ourselves!!! But we won't

As we walked into this supposedly 4* hotel we were pleasantly surprised a clean, modern & quite quirky entrance hall & bar area. Sadly the surprises that followed were not so great! Our deluxe family room was tatty at best, with its peeling paint & scuffed vinyl, the extractor fan was extremely noisy yet did nothing! The bathroom was tiny & equally shabby. The worst part of the stay was the sauna temperature of the room compounded by the mosquito problem. In the morning we saw the extent of the bug problem in the splattered bug marks that splattered the ceiling, quite frankly it was disgusting. We are arrived at about 11pm after a long drive and after literally no sleep we decided to leave at 6am and just continue our journey. We paid over the odds for a hideous experience and departed in the vain hope we haven't contracted malaria!!! All joking aside avoid at all costs, there is nothing deluxe about the stay other than the entrance!

With 40 plus degrees Celsius, an impossibly inefficient air conditioning on a hotel this expensive should not be an acceptable ACCOR proposition. If you have a full hotel and two tech visits to the room still cannot fix the problem, time to invest in a new system. Everything else smacks of excuses. Four days of this when working all day makes it impossible to give a better rate. Basic comfort is not optional when you pay hundreds of dollars a night.

We stayed at the hotel for one night. Overall, the hotel was better than expected. Although rather small the outside area was good, with the opportunity to use the garden or poop. Breakfast turned out to be good value for money. Of course a car is required. City center about 15-20m, cite de vin 10m.

Hi stayed purely as a stop over on way back from southern Spain/Madrid with 2 grandkids. First impression of the area was industrial estate which it was plus other hotels and restaurants. Good size free car park and when we walked in yep all ok, piano in the fine looking lobby lounge area made it look "posh". Check in was good bedroom made up for 2 adults 2 kids of 6 and 7 years, nice room. Restaurant not open at weekends though when we there 1st week June. Only room service, minimal room service menu not good for young kids. But next door grill restaurant, couple minutes walk Macdonalds, Italian and the other hotels appeared to have restaurants. Was raining when we first got there but sun came out and they were happy to let the grandkids use pool at 7pm, it was open till 9pm the pool but they happy to let the first people of the day, 2 kids jump in! In the end we thought all good when we left after a limited but fresh breakfast.

Our visit was an overnight stop on a Sunday in late February, so the restaurant was not open, so had to go out for a meal. Otherwise the hotel performed well, staff cheerful and friendly and also helpful. Room was a bit stark but comfortable

If you want a clean hotel and nothing else this is a good choice. However, the location is not good at all you are better off spending a little more and stay closer to the city center. We did not feel very safe walking to the "tramway" just because the area feels abandoned or rundown.

I stayed here for 4 nights as I was attending a conference at the local Palais des Congrés centre. It's an area that's very handy if you're there for a meeting but it's a bit soulless otherwise. That said the tram only take about 25 minutes to get into the centre of town and a ticket isn't expensive. The hotel itself was fine. The room was comfortable and clean. They gave you complimentary water every day which was a welcome touch. The breakfast was pretty good - we didn't have an evening meal there or use the bar. It was slightly pricey for what it was but just about acceptable. The one downside was that there was a football match on one night and the roads around the hotel were filled with local fans, parked cars and hotdog vans. What was slightly alarming was that they locked the hotel down with electric gates and a security guard.

We stayed in the weekend and the hotel is "empty", restaurant even closed. But service is up to standard. There are many restaurants at walking distance. We had a a car and the location near the rocade and a few minutes drive from the city centre, the cité du vin also, was perfect for us. Breakfast is up to this hotel's standard as well, which means excellent quality and choice. Rooms and beds are very comfortable. You can see the chain made an effort in terms of decoration both in the rooms and the lobby (with a water wall). Unexpected in a 3 star hotel. There is a restaurant Courte Paille next door, always a nice experience for the value, although with all the possibilities in Bordeaux itself, it is an option only if you do not want to get to the city centre.

Rue du Grand Barail, Quartier du lac Bordeaux Gironde

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool

Located in Bordeaux Maritime, Mercure Bordeaux Lac is adjacent to Kart System and within a 10-minute walk of other popular attractions like Barriere Casino Theatre. This 100-room, 4-star hotel has conveniences like an outdoor pool, free in-room WiFi, and free self parking. Bordeaux Congress Center and Matmut Atlantique Stadium are a short walk from the hotel, which is on a lake.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10 AM.


Rooms

Mercure Bordeaux Lac's 100 rooms are air-conditioned and provide sofa beds, coffee makers, and free newspapers. 116-cm flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Free bottled water, safes, and phones are also available.


Property features

Renovated in 2013, Mercure Bordeaux Lac offers an outdoor pool, free WiFi in public areas, and 3 meeting rooms. You can take advantage of free parking if you drive. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and securing valuables. Additional amenities include conference space, a seasonal outdoor pool, and a computer station.

Room options

Superior Room, 1 Double Bed (Superior)

Full 1 | Sleeps 4

Standard Room

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

68% of guests recommend this hotel

Total of 482 reviews