Mercure Bordeaux Lac4.0 out of 5.0
Recent guest reviews
Our visit was an overnight stop on a Sunday in late February, so the restaurant was not open, so had to go out for a meal. Otherwise the hotel performed well, staff cheerful and friendly and also helpful. Room was a bit stark but comfortable
If you want a clean hotel and nothing else this is a good choice. However, the location is not good at all you are better off spending a little more and stay closer to the city center. We did not feel very safe walking to the "tramway" just because the area feels abandoned or rundown.
I stayed here for 4 nights as I was attending a conference at the local Palais des Congrés centre. It's an area that's very handy if you're there for a meeting but it's a bit soulless otherwise. That said the tram only take about 25 minutes to get into the centre of town and a ticket isn't expensive. The hotel itself was fine. The room was comfortable and clean. They gave you complimentary water every day which was a welcome touch. The breakfast was pretty good - we didn't have an evening meal there or use the bar. It was slightly pricey for what it was but just about acceptable. The one downside was that there was a football match on one night and the roads around the hotel were filled with local fans, parked cars and hotdog vans. What was slightly alarming was that they locked the hotel down with electric gates and a security guard.
We stayed in the weekend and the hotel is "empty", restaurant even closed. But service is up to standard. There are many restaurants at walking distance. We had a a car and the location near the rocade and a few minutes drive from the city centre, the cité du vin also, was perfect for us. Breakfast is up to this hotel's standard as well, which means excellent quality and choice. Rooms and beds are very comfortable. You can see the chain made an effort in terms of decoration both in the rooms and the lobby (with a water wall). Unexpected in a 3 star hotel. There is a restaurant Courte Paille next door, always a nice experience for the value, although with all the possibilities in Bordeaux itself, it is an option only if you do not want to get to the city centre.
Very upset with our stay here. We were plagued with mosquitos in our room which usually I would never complain about or write a review on here about as I know it's not normally the hotels fault. However after being bitten horrendously and up the majority of the night then counting over 15 in your room you know there is a problem. I decided to email the hotel in the morning as we were so disappointed with lack of sleep and sore bites everywhere. We didn't receive a response back so when we went to check out the hotel I brought it up with the receptionist who said they have received email but manager not in. She then went to explain that it is a problem of the hotel but just to call and they have spray and plugs for the mosquitos. Obviously in the early hours I never thought to do that. Also if it's a problem of the hotel then maybe they need to explain that on arrival? I didn't get an apology or any offer of compensation even though they knew how upset we were. I have since emailed the hotel again and surprise surprise no response. Bad customer service Mercure and would be hesitant to ever stay in another Mercure again.
A pleasant hotel, renovated rooms, good breakfast with great coffee and croissants . Beautiful surroundings with a swimming pool and terrace around the pool . The only remark is not heated water in the pool , we were in June, the day was hot, but it was almost impossible to swim in cold water. The hotel has a flat roof and should not be a problem to make additional heating water with solar energy ?!
A good bed and an okay room although we were bitten to death by mosquitoes overnight - windows closed, air con on full blast - but completely ineffective! Friday night in summer and a large hotel restaurant in the gourmet city of Bordeaux? Guess what - "restaurant ferme". Seemingly it's a 50/50 chance of a Mercure restaurant being open nowadays, they used to be decent but now just aren't very good and terrible value - there is a McD 100yds down the road if desperate. Breakfast as often the case at Mercures was added to our bill even though we had chosen not to pay £25 for two croissants (tea and coffee are free in the room). Overall just okay and for £104 for a sleepover not really very good quality or good value. Reception staff were friendly.
We like a Mercure - we know what we are getting. A privilege room always offers dressing gowns , slippers, good coffee, but in France .... not English tea. We were given a voucher for a welcome drink - Thankyou . In my head this hotel overlooked La Lac , I could not have been more wrong. The pool and outdoor space were good. Lots of kids, I presume children's offers. Good access to city centre via tram. Thankyou
Very nice rooms, dinner was fantastic. Bordeaux sur lac looks a lot like an American resort with many hotels and restaurants. It's about 15 minutes from Bordeaux by car. It's cheaper to stay there than in Bordeaux.
Excellent modern clean hotel. Thoroughly recommended for families and couples. Perfectly located near to trams and motorway and some eateries. The pool was spotless and the staff very helpful. A great place for a trip to the Gironde.
Located in Bordeaux Lac, Mercure Bordeaux Lac is adjacent to Kart System and within a 10-minute walk of other popular attractions like Barriere Casino Theatre. This 100-room, 4-star hotel has conveniences like an outdoor pool, free in-room WiFi, and free self parking. Bordeaux Congress Center and Matmut Atlantique Stadium are a short walk from the hotel, which is on a lake.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10 AM.
Mercure Bordeaux Lac's 100 rooms are air-conditioned and provide sofa beds, coffee makers, and free newspapers. 116-cm flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Free bottled water, safes, and phones are also available.
Renovated in 2013, Mercure Bordeaux Lac offers an outdoor pool, free WiFi in public areas, and 3 meeting rooms. You can take advantage of free parking if you drive. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and securing valuables. Additional amenities include conference space, a seasonal outdoor pool, and a computer station.
Reviews from Trip Advisor
68% of guests recommend this hotelTotal of 394 reviews