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Mercure Bordeaux Château Chartrons

4.0 out of 5.0

Recent guest reviews

excellent welcome. we were offered to carry our cases from basement garage up to our rooms(stairs from garage to main entrance hall). very convenient location, steps from N°4 Bus stop.bathroom with shower n bath ,Plus shower corner, separate toilets,Big Samsung screen with all canal+ channels and BEin Sport and international channels.,lovely evening meal at the Hotel- restaurant, superb breakfast buffet with 3 different coffee machines including a Nespresso, friendly,attentive and prompt service.The Young man at the desk was very helpful (visits, tours and buses and streetmap) .we recommend this Hotel, well located (Bus, tram and near Motorway junction)easy access to secured basement own garage-stairs to main hall)

We stayed in this hotel in sad family circumstances and found it very pleasant. Phone contacts before our arrival about baby beds and extra beds for young adults were very well-handled and when we arrived everything was smooth and as expected. The hotel could do with updating in terms of decor, that's for sure - and no doubt that will happen soon now that Bordeaux is about to be no more than 2 hours from Paris by high-speed train but en attendant, our rooms were clean and spacious with very nice bathrooms. The breakfast is generous although expensive. We had not planned to eat in the hotel, but in view of the circumstances of our visit, we did - for both nights we were there. The restaurant staff were great and the menu and à la carte menus very satisfactory. Again - very child friendly - a highchair for the baby - and a very kind attitude to our group. Hope to return in happier circumstances one day after the inevitable refurb!

We stayed there as a family for 4 nights having booked a privileged room. Despite being Accor Platinium, there was no recognition of status, neither was there upgrade for us. the whole hotel, including the room was super smelly. It is a kind of damp smell that the staff try to fight with with some chemicals, making it even worse. The room equipement was also showing its age. Internet was slow and down more often than on, it has been for us to use 4G than the wifi. At the night and especially early morning, the area around the hotel felt very unsafe with many homeless people wandering around in various state of intoxication. We will never go back there.

I have stayed here on a number of occasions and enjoy the feel of the hotel. It is fairly conveniently located for both the city and for the businesses near le lac. Parking is indoors and although it will take around an hour, if you are happy to travel by bus from the airport, the cost is just €1.50. The bar is pleasant and the breakfast is outstanding.

I stayed at this hotel recently for a week of business off-property meetings. I appreciated the early check-in allowed on the Saturday I arrived with an early flight. The front desk staff were helpful and attentive. When one of my bags arrived late, they stored it safely and pulled it out for me as soon as they saw me. The location of the hotel is good, but not great. There’s not much nearby. Restaurants are at least a few blocks away and there’s not much of anything for stores nearby. However, the riverfront is an easy 15 minute stroll and there are lots of stores and restaurants there, not to mention the Cite du Vin museum. Downtown is a bit more of a walk … 20 minutes or more. Not bad, especially if you want to take a stroll, but not necessarily convenient if you want to get someplace quick. The décor of the hotel is getting a bit tired. The oranges and greens feel pretty retro at this point. The hotel bar is kind of disappointing. It was pretty much deserted whenever I passed by. That includes any sign of a bartender. It just didn’t seem particularly inviting. The breakfast bar was pretty good with a decent selection of hot and cold foods, and quite a few coffee machines. The rooms, like the rest of the lobby and hallways, were tired-looking and in need of a makeover. My room was a decent size, but otherwise there wasn’t much very remarkable about it. Management had just shut off the air conditioning the previous week, so the thermostat was useless. I had to open my window and woke up in the middle of the night to the sound of a mosquito flying around. This happened three nights of my stay. The bathroom was a good size and had plenty of room to spread out. I couldn’t figure out what the benefit was of having the toilet is in a separate room … must be a European thing. If you’re particular about shampoos or soap, bring your own. In the shower is only one squeeze bottle of do-it-all cleaner. There was no sign of any face cloths. There aren’t a lot of other amenities at this hotel … no pool, and the fitness facility looked sort of miserable with just a few cardio machines. Overall, it's not a bad hotel, but I'm sure you can do better in Bordeaux for location and experience.

The staff are friendly and talk good english. Got a big room with a view over the roof tops. Unfortunately the room is dark and gloomy so you think you're back in the 70's. And the smell in the hallway - awful!!! Why this smell? I never got used to it. Happy though that the breakfast were so good. France is not known for good breakfasts so I was happy to have a good start in the morning. They have a gym with a treadmill, one Concept2 rower, one bike and one crosstrainer. Quite boring gym but I got some good intervals on the rower anyway. Not very nice neighbourhood. Nothing to see unless you take a walk down to the river.

There for a big Congress meeting at beginning of October. Meeting facilities were very good and staff very helpful. Breakfasts were of good standard as we're the lunch options provided for the meetings. Rooms are a slightly strange colour scheme but kept very clean and have most facilities you expect. Quite a walk into city centre or to nearest tram stop.

I stayed at this hotel for 1 night and i might say that the hotel looks pretty from outside but inside is very old. The lobby smells really bad and I think its from the old carpet, the rooms are very dark and because of the red walls and the old carpet. The location is only 15 min walk to the city center. The breakfast is average. I've stayed at other Mercure hotels but this one did not meet my expectations. I give it a 3 star for the location, for the front desk employees and for the service. Other than that, this hotel needs some work!

Mercure Chateau Chartrons is kinda off-center in Bordeaux. It's location is less than ideal as it is not within striking distance from any tram stop. The structure is quite dated and the rooms are kinda dark which can be remedied by lighting techniques. My biggest annoyance, however, was the failure (too weak) of air-conditioning when the city was unusually sweltering on the first week of May (2016). Management should keep in mind that HVAC should be for the comfort of the guests. On the brighter side, the beds are comfortable and the room is quite big. The breakfast spread is amazing especially the on-the-spot juicing of oranges. Wouldn't really hurt to try it for yourself and will appreciate hearing about the improvements.

Stayed her for two nights as part of my small group tour. Safe and mini bar in room. Room was very small with a separate room for the toilet. Bathroom very small. Bed was good. Not a great selection for the buffet breakfast.

Room options

Standard Room, 2 Twin Beds

Twin 2 | Sleeps 2

Superior Room, 1 King Bed

King 1 | Sleeps 2

Privilege, Room, 1 King Bed

King 1 | Sleeps 2

Privilege, Room, 1 King Bed

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

71% of guests recommend this hotel

Total of 732 reviews