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Mercure Bordeaux Château Chartrons

4.0 out of 5.0

Recent guest reviews

The marketing blurb talks about Chartron as the up and coming trendy part of Bordeaux and this may be the plan but it's a plan in evolution and the trendy part of Chartron is a good 0.5 km walk from this hotel towards the center. When you get to the trendy part of Chartron, it's got a pulse but most of the people who live there have gone to the center of the town which is another good kilometre hike further. It says it's four star. It's not four star. Parking was like something out of a bad soviet murder movie. No lift up from garage to reception. Reception was a cavernous, impersonal space which clearly was a factory or some open planned space once. The dining area was not the one of the picture on the website; it and the bar were behind a cheap see through copper coloured curtain. Inviting, not. Check in was cool and business like. First room allocation not what we asked for. As others have mentioned they need to do the upgrade and they need to do it fast. We had the 'privilege' room and the missus got clobbered twice by the handle on the toilet because the door was not closed when we left and so the door handle smacked against her arm when she attempted to come back in via the door wide passage way. Door should be where the wardrobe is and wardrobe needs to be half the size. Towels: thin and old. Condensation on double glazed windows after using shower. It was alright but we'll go to the Intercontinental next time; that's a cool location.

Location of the hotel is not the most convenient yet the brand expectations made me choose it. Staff was nice however the state of its interior shows a big need for renovation. Room was clean, yet also dated so it didn’t feel homey. Breakfast was great though. WiFi worked rather slowly.

Welcoming staff, roomy lobby, dated decor, strange layout with a separate toilet and bathroom. Location provides an easy, safe, and interesting 30 min walk to city center which i did each day. Possibly the very best croissant I've ever had.

The hotel is quite dated. Wallpaper is peeling. Lighting is too dim. Wc needs some upgrade. Furniture is worn. Not my typical choice or maybe I'm not a fans of living in heritage building. However, the lobby chair is sufficient and comfortable. Breakfast croissant is good. Front desk is able to speak and understand English well. The hotel is near to the riverside but a few tram stop away from the shopping.

I stayed here twice now on business trips. My company booked a club room and both times I had rooms looking out over a side street. This meant I could keep the windows open at night. The rooms were both times large and very comfortable with writing desks separate toilet and bathroom.

The Mercure Bordeaux Château Chartrons Hotel (which is rated a 4 Star Hotel) is part of the Mercure Chain of Hotels (all of which are part of the Accor Group, The Mercure and Novotel and their Mid Price Hotel Chains and the F1 and Ibis Hotels are their budget chain and the Pullman and Sofitel Brand are there premier Luxe five star hotels. This hotel is popular with tour companies that is why we were booked here. This Hotel is located at the Wine Merchant District (you can buy the famous Bordeaux Red and White Wines just across the street and around the hotel as there are many wine stores around) and is about 1.8 Kilometers to the Place De Quincones and 2.1 kilometers to the Famous National Theater and the famous Pedestrian Shopping Area Rue Saint Catherine. So you either ride a taxi going to the Center or Via the Tour Bus (like us as we were in a Tour Group) or take the public bus 4 to JOURNU-AUBER and walk for 300 hundred meters more or take the Public Tram at Line B in COURS DU MEDOC (you walk for 750 meters to the tram stop) then hop off at Quincones. The Hotel has six floors and has 215 rooms and suite of which the Standard (de luxe rooms) rooms can be single or double beds and they are small (which are within the average european sized hotel room) at only 19 Square Meters. We stayed here for 1 night and the price for two of a night in a Standard Double Bed Room is 178 Euros and it includes the buffet breakfast for two. Other Amenities here include: a shoe shine machine per floor, a fitness center, sauna and spa, convention rooms, Le Chais Saint Restaurant (where the complimentary breakfast buffet is held), A Bar, parking slots for guests (you pay 10 euros a night). there is no swimming pool. Check In is 2:00 pm and check out is 12:00 pm

Comfortable , spacious , clean room with writing desk , chair and sideboard but no lounge chair. Separate toilet and shower cubicle. Safe instructions were difficult to understand and use. Excellent breakfast . Would recommend for convenience.

Location is quite good, little bit away from centre of the town but still on walking distance. Good value for Money. Excellent breakfest. Room is quite big with all necessary equipment. Parking is available in hotel garage but also in the strrets around hotel whicg are very safe.

The hotel itself is nice, just like typical 3 star hotel. Big lobby. But I don't like the room. It is decorated in reddish style- red wall, red carpet. The light is too dim. So I feel very uncomfortable in room, more like ghost house. However, I am not sure if other rooms are also in this style. The breakfast room is very big. But only less than 20 tables are placed and allowed to sit by guest. So, it is very congested because all tables are very close to one another. You can clearly hear people next to you talking. The staff is nice.

The bedroom was very hot although only in May.A/C ineffective. The dining room for beakfast was very messy on the floor and counters. Spillages left for the duration of the half hour. Reception staff very kind and understood a/c problem very well. She Very helpfully booked us in a sister hotel which was the Lac area.

81 Cours Saint-Louis Bordeaux Gironde

Hotel highlights

  • Walking distance to Bordeaux Wine and Trade Museum
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center

Located in Chartrons within a short walk of Bordeaux Wine and Trade Museum, Mercure Bordeaux Château Chartrons is within a mile (2 km) of other popular sights such as Contemporary Art Museum. This 4-star hotel has 215 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and a fitness center. In the historical district, it's also near Aquitaine Museum and Place des Quinconces.


Sit down for a leisurely bite to eat at the onsite brasserie, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. For your convenience, a full breakfast is served for a fee each morning from 6:30 AM to 10 AM.


All 215 air-conditioned rooms feature minibars, coffee makers, and free bottled water. Guests can expect free WiFi and flat-screen TVs with satellite channels. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Safes, phones, and desks are also standard.

Property features

Mercure Bordeaux Château Chartrons features a fitness center, free WiFi in public areas, and 9 meeting rooms. If you decide to drive, there's free offsite parking. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and luggage storage. Additional amenities include conference space, a business center, and free newspapers.

Reviews from Trip Advisor

Trip Advisor aggregated rating

71.0% of guests recommend this hotel

Total of 854 reviews