Bilk Vacation Packages

this was an Extension night only. see my other review

Very nice. Beyond my expectation.

great room , excellent Staff attitude wifi signal strength in the room could be improved

I am a regular international traveller and have dealt with many cultural differences, but |I have never dealt with the lack of customer service and basic hospitality like this Especially noteworthy as I have never given a review such as this. The hotel information guide and the room service menu listed the room service number as 950. When we dialled 950 we just got a funny beep beep sound. I went to the Front Desk to let them know something was wrong with the telephone. The manager responded, "You need to push the buttons", and laughed & mocked me. I told him I had pushed the buttons. To his credit he sent a technician up a few minutes later. The technician dialed the Front desk successfully and said, "The phone works fine" and hung up. That is when she said," Just dial 710", and rolled her eyes. We showed the technician the room guide and menu and she was mortified about how we had been treated and apologized profusely. Later we successfully dialled 710 for room service they forgot us. We called just minutes before the end of room service to cancel. They said they forgot our order and would send it up immediately. They brought it within minutes at no charge because of the problem. The hotel was not busy - no conventions or events going on. In fact, the hotel seemed like a ghost town, so there really was no reason to forget an order for a single salad. There were some other annoyances.