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Recent guest reviews

Great hotel in general, great "Hilton class" rooms. Location vise, - right next to I-94 Highway, so it's kind of noisy especially at night. Only one issue ,- NO Breakfast! The restaurant is not serving due to COVID and CDC guidelines, but ORBITZ still shows it as "available option" and selling it for extra fee when you make your booking. So, DO NOT purchase.

Arrived on Thurs and no one was at the front desk. The bartender had to go find him. He(didn't catch his name, tall middle eastern man.) was outside on the phone. He had a mask on but had it pulled down below his chin. (Why wear one then?) He checked us in and handed me the key cards, told me the room number but then didn't say what direction to go. When we got to our room, there were NO towels. But we did have a dirty used washcloth left hanging in the shower. So we went back down to ask for towels. This time there was another family waiting to check in and again no one was standing at the front desk. Someone had to go get the same man, who AGAIN, was outside talking on his cell phone. We got our towels after specifically asking for each type towel even after we said we had exactly zero of everything. That night we realized that we also had very little toilet paper. So the next day when we got back from the beach we asked the front desk woman (who again had a mask on but had it pulled down past her chin) for some more towels and toilet paper. She said she would bring them up to our room. Well she remember the towels but never got the toilet paper. So the next day, yet again we had to ask only to be told that they'll bring it up. Then they forgot again, but came back later. They weren't cleaning the rooms at all due to Covid, which I understand but they should have at least properly stocked the room. Rooms can be loud due to being right next to the highway.

Disappointed the pool wasn’t open and no breakfast

Check in was supposed to be at 3, got to the hotel and room wasn’t ready. I said no problem we will just go to the pool but the pool was broke. When we finally got into our room half hour later there were cleaning supplies left in our room and the toilet hadn’t been cleaned. Also the tv was out and they couldn’t give us a time it would be fixed.

The bed was really comfortable and the room was clean

Convenient location. Clean. Great gym and pool. The breakfast costs $13, which is the only complaint. For paying that much money per night, breakfast should just be included.

Rooms were okay. Pillows were very soft and had thin walls.

Front desk manager stand-offish. Checked me in OK but was not accommodating when asked about a bottle water (it was 98 degrees outside) we were hot from traveling. But proceeded to be unaccommodating. I asked about the breakfast the next day, (it's reason I stayed there and not at one of the two other similar hotels across the street) said online (Orbitz) that is was 10.95...she said no its 12.95. I did tell her it was different online, she did not really care...She asked if i had a Hilton Honors account I told her yes...but she could not find it with my name or email or zip code, frustrating. She asked if i wanted to open an account, I said yes she did and never gave me acct # nor did I receive an email with the info. I said Yes to opening an account if she could provide one free breakfast for the next morning, she said a flat NO....so we didn't even eat there the next morning. Not only did they lose breakfast business, they lost sales. for one free voucher we would have paid for one breakfast. So this way they didn't get any sales from us for breakfast and I would have ordered a separate breakfast....bad move. I have a few friends in the Hotel & Restaurant industry, and I know the hotels can give vouchers at thier discretion if they feel like it...and a free voucher for a wea\y traveler would have went along way. Some training is needed....Great hotel though!

Just stayed one night. Nice hotel, new construction, larger room, cafe.

This place is new and the bed was great. The room was pretty clean though the shower had mold in one corner and the floor near the door was a bit sticky. The only other cons were that the room was a little noisy with highway noises and we could hear the people upstairs quite a bit. And the breakfast was over $10 and wasn’t any better then the free breakfasts at other places. We may stay there again but would not eat in their restaurant.

Great hotel, rather new. Beds, room and bathroom very nice.

Close to a few good reasturarnts and excellent on site dining. Great for a business traveler.

A Housekeeper was really rude and disrespectful with us,... terrible experience, and we found hair in our bed.... they did change us a room and gave us a free breakfast,..

The Good: The rooms are spacious with ability to work at desk or do private yoga workout. Beds were comfortable. Rooms and Lobby had modern design elements with ability to have impromptu business meeting. They have lots of amenities (bar, breakfast, room-service, pool, gym, fridge, microwave, Keurig coffemaker, etc). The staff was inviting when we arrived and got us in our room right away. The fast WiFi and flatscreen TV options were nice. The rooms were serviced nicely every day. The location is about 2 minutes from highway, and 12-15 minutes from downtown St. Joseph. The Bad: The rooms on lower level had tall ceilings and the design seemed hollow and empty due to extra ceiling height. The lighting was not very warm or inviting because of tall ceilings (just poor design). The towels were not fluffy and were stiff from being washed too many times. The breakfast was sub-par, and I probably would not eat again (over-cooked items, under-cooked items, and items that do not sit well). Dining experience seemed a bit clunky and not smooth (had to get my own coffee refill, silverware, and remind them to bring omelet). They have a pool and Jacuzzi, but the chemical levels were a bit too high in the Jacuzzi and caused skin irritation. Overall: Paid about $220 per night and based on previous experiences at other Hilton Gardens for similar price, the value could have been better for solid 3 star hotel. Lots of amenities, but I would not let the dining experience be a determining factor when choosing. If you have Hilton rewards, can utilize amenities, and don't mind skipping breakfast, this will work for you. If you can find this cheap on the off-season, I would go for it. Just remember to drive downtown for breakfast at the Mason Jar Cafe, and don't forget to bring a nice fluffy towel.

Everything was great!!! Would recommend to others.

Cinema Way Benton Harbor MI

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Hilton Garden Inn Benton Harbor/St. Joseph is located 2.8 mi (4.4 km) from Intercare Community Health Network and within a 10-minute drive of Lakeland Regional Medical Center. This 3-star hotel welcomes guests with 106 rooms and conveniences like an indoor pool, free in-room WiFi, and free self parking.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room.


Rooms

Hilton Garden Inn Benton Harbor/St. Joseph's 106 rooms provide microwaves, refrigerators, and safes. Guests can expect to find free WiFi and wired Internet, along with 42-inch LCD TVs.


Property features

Built in 2014, the brand new Hilton Garden Inn Benton Harbor/St. Joseph offers an indoor pool, a fitness center, and free WiFi in public areas. Free parking is included with your stay. The 24-hour front desk has multilingual staff ready to assist with concierge services, securing valuables, and dry cleaning/laundry. Additional amenities include a 24-hour business center, coffee/tea in a common area, and free newspapers.

Room options

Room, 2 Queen Beds, Accessible, Bathtub

2 Queen Beds | Sleeps 4

Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Suite, 1 King Bed (Whirlpool)

1 King Bed | Sleeps 3

Guest reviews for Hilton Garden Inn Benton Harbor/St. Joseph

Everyone (9) Family (4)
4
Family Friends

Great hotel in general, great "Hilton class" rooms. Location vise, - right next to I-94 Highway, so it's kind of noisy especially at night. Only one issue ,- NO Breakfast! The restaurant is not serving due to COVID and CDC guidelines, but ORBITZ still shows it as "available option" and selling it for extra fee when you make your booking. So, DO NOT purchase.

By , from St. Joseph, Michigan on Aug 3, 2020

Review comment responded on Aug 3, 2020

Thank you for taking the time to submit a review!! We appreciate it!

2
Friends

Arrived on Thurs and no one was at the front desk. The bartender had to go find him. He(didn't catch his name, tall middle eastern man.) was outside on the phone. He had a mask on but had it pulled down below his chin. (Why wear one then?) He checked us in and handed me the key cards, told me the room number but then didn't say what direction to go. When we got to our room, there were NO towels. But we did have a dirty used washcloth left hanging in the shower. So we went back down to ask for towels. This time there was another family waiting to check in and again no one was standing at the front desk. Someone had to go get the same man, who AGAIN, was outside talking on his cell phone. We got our towels after specifically asking for each type towel even after we said we had exactly zero of everything. That night we realized that we also had very little toilet paper. So the next day when we got back from the beach we asked the front desk woman (who again had a mask on but had it pulled down past her chin) for some more towels and toilet paper. She said she would bring them up to our room. Well she remember the towels but never got the toilet paper. So the next day, yet again we had to ask only to be told that they'll bring it up. Then they forgot again, but came back later. They weren't cleaning the rooms at all due to Covid, which I understand but they should have at least properly stocked the room. Rooms can be loud due to being right next to the highway.

By , from Chicago, IL on Jul 27, 2020

Review comment responded on Jul 28, 2020

We're so sorry you were unhappy - we're working hard to correct the issues you experienced. Thank you for letting us know.

4
Family

Disappointed the pool wasn’t open and no breakfast

By , from Ft wayne on Jul 8, 2020

Review comment responded on Jul 8, 2020

I'm sorry for the inconveniences and we're working hard to resolve these issues. Thank you for your feedback. It is appreciated!

3
Family with small children

Check in was supposed to be at 3, got to the hotel and room wasn’t ready. I said no problem we will just go to the pool but the pool was broke. When we finally got into our room half hour later there were cleaning supplies left in our room and the toilet hadn’t been cleaned. Also the tv was out and they couldn’t give us a time it would be fixed.

By on Jul 5, 2020

Review comment responded on Jul 6, 2020

We appreciate your feedback so we can work on correcting the issues. I'm so sorry you weren't happy with your stay.

5
Business Business

The bed was really comfortable and the room was clean

By , from Michigan on Jun 28, 2020

Review comment responded on Jul 2, 2020

Thanks so much for your feedback! It's greatly appreciated and we are glad you enjoyed your stay!

4
Friends

Convenient location. Clean. Great gym and pool. The breakfast costs $13, which is the only complaint. For paying that much money per night, breakfast should just be included.

By on Mar 17, 2020

Review comment responded on Mar 17, 2020

Thank you for sharing your feedback! We are happy to hear you found the hotel accommodations to your liking. We do offer rates that include breakfast at a discounted rate so be sure look for them when you book again. We hope to see you soon!

4
Everyone

By on Aug 18, 2019

5
Everyone

By on Aug 6, 2019

3
Everyone

Rooms were okay. Pillows were very soft and had thin walls.

By on Jan 28, 2019

Review comment responded on Jan 30, 2019

Thank you for taking a moment to share your experience. I am happy to hear you found the accommodations to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Sincerely, Jennifer Hutchens Front Office Manager Hilton Garden Inn Benton Harbor

3
Everyone

Front desk manager stand-offish. Checked me in OK but was not accommodating when asked about a bottle water (it was 98 degrees outside) we were hot from traveling. But proceeded to be unaccommodating. I asked about the breakfast the next day, (it's reason I stayed there and not at one of the two other similar hotels across the street) said online (Orbitz) that is was 10.95...she said no its 12.95. I did tell her it was different online, she did not really care...She asked if i had a Hilton Honors account I told her yes...but she could not find it with my name or email or zip code, frustrating. She asked if i wanted to open an account, I said yes she did and never gave me acct # nor did I receive an email with the info. I said Yes to opening an account if she could provide one free breakfast for the next morning, she said a flat NO....so we didn't even eat there the next morning. Not only did they lose breakfast business, they lost sales. for one free voucher we would have paid for one breakfast. So this way they didn't get any sales from us for breakfast and I would have ordered a separate breakfast....bad move. I have a few friends in the Hotel & Restaurant industry, and I know the hotels can give vouchers at thier discretion if they feel like it...and a free voucher for a wea\y traveler would have went along way. Some training is needed....Great hotel though!

By , from schaumburg,IL on Jul 3, 2018

Hilton Garden Inn Benton Harbor/St. Joseph

1300 Cinema Way, Benton Harbor, MI 49022
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