Close proximity to some great restaurants
Our bathtub was covered in rust which is disgusting. Our door stopped working multiple times. We had to return to the desk to have our door manually opened by maintenance more than once. We heard other guests complaining about the same issue.
The property is cute, has a friendly helpful staff, and in a great location. However, it looks a little tired and in need of a sprucing up. The elevators were dirty, the bed skirt was soiled, and the bathroom configuration was strange and cramped.
Only valet service at additional cost no parking at all and the street in front for valet takes forever with people coming and going!!
No coffee in the room, very slow elevators, wait staff at breakfast inattentive and indifferent. There an abundance of hotels within two blocks of this Hilton. Choose one of them instead.
Nice
The staff was extremely unprofessional and I felt racially profiled. the area around felt very dangerous and unstable with homeless roaming everywhere the room was dirty and had a disgusting smell. I will never stay here again.
Great location downtown, close to major sights!
Long line to check in. No parking, only valet for an extra charge. Dirty/stained room, broken fan in bathroom.
Location was great, wasn't happy that the breakfast
Nice place to stay, nothing out of ordinary, older hotel few things dated but worked as expected for cost.
Property is very old and in need of updates. Valet employees were not always masked. Building was clean but not spotless. View was great but window seals were broken. Very quiet.
Hilton Baton Rouge needs new mgmt! Monet Courville would not check us in. Wanted pet fee 125, despite orbitz info of no pet fee. She told us to leave and escalated to GM Logan Shinn then told us he would call police. Hotel cheats and is aware Otbitz misinfo, and chooses not to correct error. Too bad I called and Hilton did not inform me of any pet fee either before booking. Poor Monet lies to us when we requested immediately to speak e a mgr- she yelled she was the manager, and another one would not be in till morning. That was a total lie, as after waiting 15 min with our 8 week old pup there- Logan showed up to make up some scenario to save face with his boss. Hilton needs to re-evaluate this location Seems like drunk frat boys are all they want for clientele.
The cleaning was not good. I did not have any hand or face towels. The bed was made with the previous guest linen they had to come change the sheets because there were blood and substance stains on the sheets along with long and short hairs. Once the room was actually cleaned I was ok for the night had an early checkout so nothing else to complain about.
Parking is not convenient. Also, they should block off an unloading zone at the front door.
Located in Historic Downtown Baton Rouge, Hilton Baton Rouge Capitol Center is adjacent to Shaw Center for the Arts and within a 5-minute walk of Louisiana Art and Science Museum. This 4-star hotel has 291 rooms and welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi.
This hotel serves as home to a lobby lounge, along with a restaurant that specializes in American cuisine. Order from room service to satisfy your hunger without leaving your room. Buffet breakfast is offered for a fee weekends from 6:30 AM to 11:00 AM.
LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. MP3 docks, refrigerators, and coffee makers are other standard amenities.
At Hilton Baton Rouge Capitol Center, guests have access to an outdoor pool, free WiFi in public areas, and a conference center. Valet parking is USD 33 per night if you plan to drive, or hop aboard the free airport shuttle (available 24 hours). The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a 24-hour business center, a computer station, and a TV in a common area.
Close proximity to some great restaurants
Our bathtub was covered in rust which is disgusting. Our door stopped working multiple times. We had to return to the desk to have our door manually opened by maintenance more than once. We heard other guests complaining about the same issue.
Thank you for sharing your feedback with us, Tiffani.We regret that you experience with us was anything less than perfect and that the condition of our hotel did not meet your expectations. Please be assured that this is not the standard that we aspire to so we've shared your concerns with the appropriate members of our management team so that we may improve moving forward.We hope to have a chance to host you again so we may share a more positive experience that our guests are accustomed to.
The property is cute, has a friendly helpful staff, and in a great location. However, it looks a little tired and in need of a sprucing up. The elevators were dirty, the bed skirt was soiled, and the bathroom configuration was strange and cramped.
Thank you for taking the time to share your review with us, Stephanie.We're glad to hear you had such a great experience with us. We care about the satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to communicate your feedback to our management team.We're looking forward to sharing an even more pleasant experience with you soon.
Only valet service at additional cost no parking at all and the street in front for valet takes forever with people coming and going!!
Craig, Thank you for providing us with feedback. I regret to see that you left disappointed with the hotel due to the wait times and traffic arriving to our hotel. We are a very busy downtown hotel and this does contribute to the traffic and I hope you can accept my personal apology in regards to this. We hope this does not deter you from coming back to see us the next time you are in Baton Rouge. Best Regards, AM Assistant General Manager
No coffee in the room, very slow elevators, wait staff at breakfast inattentive and indifferent. There an abundance of hotels within two blocks of this Hilton. Choose one of them instead.
Dale, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We greatly appreciate your business and patronage. I hope that you will allow us the opportunity to restore your confidence and to demonstrate to you the type of outstanding service that you have come to expect from Hilton and the Hilton Capitol Center. We hope you will reconsider staying with us the next time you are in Baton Rouge. Best Regards, AM Assistant General Manager
Nice
Jon, Thank you for the great review! We hope to see you again the next time you are in Baton Rouge! Until then, safe travels!! Best Regards, AM Assistant General Manager
The staff was extremely unprofessional and I felt racially profiled. the area around felt very dangerous and unstable with homeless roaming everywhere the room was dirty and had a disgusting smell. I will never stay here again.
Myron, I want to thank you for providing us with your honest feedback regarding your most recent stay. I want to start by saying that racism has no place in our hotel at any level and there is a zero tolerance policy for this. We aim to provide each and every guest that walks through our doors with only the highest level of hospitality and professionalism and I sincerely apologize that you left feeling that you did not receive this level of service. We greatly appreciate your business and patronage. I hope that you will allow us the opportunity to restore your confidence and to demonstrate to you the type of outstanding service that you have come to expect from Hilton and the Hilton Capitol Center. We hope you will reconsider staying with us the next time you are in Baton Rouge. Best Regards, AM Assistant General Manager
Great location downtown, close to major sights!
Charles, Thanks for the awesome review! I am glad you found us conveniently located!! We hope you come back to see us! Until then, safe travels! Best Regards, AM Assistant General Manager
Long line to check in. No parking, only valet for an extra charge. Dirty/stained room, broken fan in bathroom.
Thank you for your business! You are much appreciated!
Location was great, wasn't happy that the breakfast
Thank you for the fantastic review, Clay!We're delighted your time at Hilton Baton Rouge Capitol Center was so wonderful! It's fantastic you took advantage of our convenient location in the heart of the city. We endeavor to offer a memorable experience for all of our guests. We look forward to hosting you again soon for another excellent experience!Please come see us again soon!