The room is much smaller than the pictures. The area is 0.6 miles away from downtown and uphill so not convenient you have to wait for free hotel shuttle if you don’t want to walk uphill back to the hotel late evening. They offer free cheap coffee in your room and the on-site restaurant doesn’t open until 11am so if you want coffee you have to wait for shuttle or walk to downtown. Overall with the price that almost $400/night, it’s not worth it. Pay a little more and stay on downtown or by the beach.
I loved that there is a restaurant inside the hotel. Hotel staff are friendly. The pool is nice.
The staff was lovely, we got there early and able to get into our room and got an upgrade on the room. The walk up the hill is a little hard but they have a free shuttle that can take you up and down so you don't have to walk! The room was nice and clean and I loved the balcony. The pool area was nice and clean. The only bad thing I can say about the property is that the food was pretty awful, but restaurant area and staff were nice. Over all a great stay.
Property needs to be updated room and bathroom were in need
Shuttle nice rooms beautiful property
My stay at the hotel was pleasant. My only issue was that there was no lock my balcony door. Anyone from the outside could easily enter my room. Fortunately, the hotel relocated me to a different room and the problem was solved.
I like how helpful and hardworking all of the staff were. From Joe and Rojelio at The Cove, to Yoli and Ophelia at the front desk, and Jack, Ruben, Jose and Eduardo handling all of the shuttles. The views were great and most everything was open even with COVID restrictions. It was very pet friendly and my family had a good time. I would have liked it to be a little cleaner (no daily cleaning), but I totally understand and accept the COVID-19 precautionary constraints for the health and safety of the staff and cleaning crew limiting cleaning to guest checkout of rooms. I loved the balcony, but screens doors would be much appreciated. My wife left the balcony door open all night and mosquitoes had me for breakfast, lunch and dinner. Thanks guys it was a great visit.
The Cove restaurant on the property was EXCELLENT, it was so nice to have the option to stay and eat instead of leaving to eat. The owner makes the best cocktails and the food was delicious. The convenient items to purchase in the lobby were great as well and the pool was nice. The hotel staff kind of seemed like they didn’t like their guests. Some of the staff was nice, others were a little less than nice. There were three of us in my room and I asked for six towels, they said they would only give me three. I asked for 30 min extra to check out and they said no. When it was time to go to the Boatlanding after checking out, I left my backpack on the bench and the only person that seemed to care was the shuttle driver Jose. The rest of the staff didn’t seem to care at all, I never got my bag back. I called three times and the first girl said she would just tell the shuttle driver and then hung up. The next person I spoke to said she would try to find it for me and left me on hold forever. I called back again and the girl who answered just said The other lady was trying to find it for me. My hotel room was 6 doors from the lobby and the bench I left it on was maybe 100 feet from the lobby. It doesn’t take much to look at those places so leaving me on hold for 20 to 30 minutes was really uncalled for. Maybe someone stole it in the 10 min after I left the hotel. I realized it was missing as soon as the shuttle driver dropped us at the landing. I don’t recommend this hotel
My experience was horrible due to the property and as a result almost completely ruined a milestone birthday trip I planned for a year.
Rooms are updated, however the hotel location is inconvenient. Would not hold bags for guests after check out even though this service is advertised. They were only willing to hold bags for guests that have yet to check in. I have never seen a hotel make this distinction.
This place is a dump! The pool is closed, there’s debris everywhere, i was given wrong WiFi code upon check in, the bedside drawer won’t close it keeps opening, it looks nothing like the photos. I would not recommend. Definitely not worth the price.
Despite the epidemic situation we are going through right now, our overall experience at this hotel was excellent. It would have been better if the pool and spa where opened, but we understood under the circumstances they where just looking out for our overall health. The room was spacious and clean. The entire facility was nicely kept up and the staff all around where very kind and helpful. We will definitely come back to the same room for future visits.
Great tucked away location. Landscaping foliage is nice.
Loved the wildlife around the property and the views
views, shuttles were good. Room was large. restaurant was closed. No towels racks in bathroom.
Catalina Canyon Inn places you next to Catalina Island Medical Center and within a 15-minute walk of Catalina Island Golf Course. This 74-room, 3-star hotel has conveniences like an outdoor pool, a 24-hour gym, and free in-room WiFi.
Enjoy a bite to eat at the hotel's family restaurant, or relax with a drink at the bar/lounge.
Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other standard amenities include microwaves, coffee makers, and free local calls.
At Catalina Canyon Inn, guests enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. Transportation is made easy with a free area shuttle. The front desk has multilingual staff that can answer questions about the accommodations, services, and more. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this golf hotel include conference space, a 24-hour business center, and a garden.
The room is much smaller than the pictures. The area is 0.6 miles away from downtown and uphill so not convenient you have to wait for free hotel shuttle if you don’t want to walk uphill back to the hotel late evening. They offer free cheap coffee in your room and the on-site restaurant doesn’t open until 11am so if you want coffee you have to wait for shuttle or walk to downtown. Overall with the price that almost $400/night, it’s not worth it. Pay a little more and stay on downtown or by the beach.
I loved that there is a restaurant inside the hotel. Hotel staff are friendly. The pool is nice.
Dear Ms. Hannah, We are delighted to hear that you enjoyed your stay at the Catalina Canyon Inn. We do hope you'll visit us again! Sincerely, Mrs. Ophelia de Casillas
The staff was lovely, we got there early and able to get into our room and got an upgrade on the room. The walk up the hill is a little hard but they have a free shuttle that can take you up and down so you don't have to walk! The room was nice and clean and I loved the balcony. The pool area was nice and clean. The only bad thing I can say about the property is that the food was pretty awful, but restaurant area and staff were nice. Over all a great stay.
Dear Corey, Thank-you for sharing with us your experience at the Catalina Canyon Inn. We apologize for any inconveniences you may have encountered. We do hope to have the opportunity to serve you again , so we may provide you with a better experience.
Property needs to be updated room and bathroom were in need
Dear Ms. Sara, Thank-you for your feedback regarding your recent visit to the Catalina Canyon Inn. Please accept our sincerest apologies for any inconveniences. We hope to have the opportunity to service you again in the near future, so that we may provide you with a better experience. Sincerely, Mrs. Ophelia de Casillas
Shuttle nice rooms beautiful property
Dear Mr. Eduardo, Thank-you for taking the time to share with us your experience at the hotel. We were delighted to hear that you enjoyed your stay with us. We do hope to have the opportunity to serve you again. Sincerely, Mrs. Ophelia de Casillas
My stay at the hotel was pleasant. My only issue was that there was no lock my balcony door. Anyone from the outside could easily enter my room. Fortunately, the hotel relocated me to a different room and the problem was solved.
Dear Mr. David, Thank-you for taking the time to share with us your experience at the hotel. I was delighted to hear that they were able to relocate you. Rest assured that these issues will be looked into. We value your comments, and we do hope to have the opportunity to welcome you back in the future. Sincerely, Mrs. Ophelia de Casillas
I like how helpful and hardworking all of the staff were. From Joe and Rojelio at The Cove, to Yoli and Ophelia at the front desk, and Jack, Ruben, Jose and Eduardo handling all of the shuttles. The views were great and most everything was open even with COVID restrictions. It was very pet friendly and my family had a good time. I would have liked it to be a little cleaner (no daily cleaning), but I totally understand and accept the COVID-19 precautionary constraints for the health and safety of the staff and cleaning crew limiting cleaning to guest checkout of rooms. I loved the balcony, but screens doors would be much appreciated. My wife left the balcony door open all night and mosquitoes had me for breakfast, lunch and dinner. Thanks guys it was a great visit.
Dear Anonymous, Thank-you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us It's something our staff takes great pride in, so we value your feedback. We do hope you'll visit us again. Sincerely, Mrs. Ophelia de Casillas
The Cove restaurant on the property was EXCELLENT, it was so nice to have the option to stay and eat instead of leaving to eat. The owner makes the best cocktails and the food was delicious. The convenient items to purchase in the lobby were great as well and the pool was nice. The hotel staff kind of seemed like they didn’t like their guests. Some of the staff was nice, others were a little less than nice. There were three of us in my room and I asked for six towels, they said they would only give me three. I asked for 30 min extra to check out and they said no. When it was time to go to the Boatlanding after checking out, I left my backpack on the bench and the only person that seemed to care was the shuttle driver Jose. The rest of the staff didn’t seem to care at all, I never got my bag back. I called three times and the first girl said she would just tell the shuttle driver and then hung up. The next person I spoke to said she would try to find it for me and left me on hold forever. I called back again and the girl who answered just said The other lady was trying to find it for me. My hotel room was 6 doors from the lobby and the bench I left it on was maybe 100 feet from the lobby. It doesn’t take much to look at those places so leaving me on hold for 20 to 30 minutes was really uncalled for. Maybe someone stole it in the 10 min after I left the hotel. I realized it was missing as soon as the shuttle driver dropped us at the landing. I don’t recommend this hotel
Dear Anonymous, Thank-you for bringing this to our attention. We apologize for the inconveniences you faced during your stay. We will share your feedback with our staff, and make the necessary changes. We do hope you choose to stay with us again, so we can show you our true level of service. Sincerely, Mrs. Ophelia de Casillas
My experience was horrible due to the property and as a result almost completely ruined a milestone birthday trip I planned for a year.
Dear Anonymous, Thank-you for taking the time to share with us your experiences. I apologize for any inconveniences during your stay.l do hope to have the opportunity to serve you again in the future, so we can provide you with a better experience Sincerely, Mrs. Ophelia de Casillas
Dear Anonymous, Thank-you for taking the time to rate our hotel. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Mrs. Ophelia de Casillas
Dear Ms. Scarlet, Thank-you for taking the time to share your experience. We apologize for any inconveniences you have encountered. We do hope to have the opportunity to service you again , so that we may provide you with a better experience. Sincerely, Mrs. Ophelia de Casillas