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Extended Stay America - Atlanta - Cumberland Mall

2.5 out of 5.0

Recent guest reviews

Great room and price ................................

Clean and comfy. Better than I expected for the price. A few stain on the shower curtain and burn mark on the toilet seat. Full fridge, stovetop, and microwave. Wifi was just alright.

Room was dirty. Only one pillow in the room for two of us and the pillow case on that pillow looked like it had not been changed since the last person slept there. On a positive note, we found the gentleman on the night shift to be extremely nice, helpful. Once informed about needing a second pillow, he brought us one quickly. I would make him the manager.

It was an okay place to stay. It was comfortable, the room was nice and clean. The towels and sheets however were stained. My sheet had what looked like a blood stain on it and the towels looked a little dingy with stains on them. The check in process was a bit difficult because we arrived a few hours early and they wouldn't allow us to get in our room till 3pm. Which was a little annoying after driving 8 hours over night. The first person I spoke to when I arrived was Pam. She was not helpful at all. She spoke over me and didn't help find a solution. She was extremely rude. But after wards the next few associates including room attendents were all kind and helpful. It was quiet. There are a few fast food places within walking distance and I slept comfortably. Checked for bed bugs as well and was pleased to see they had covers over the matress, which put me at ease.

Had high hopes for this hotel . They were remolding and we were given a remolded room. The door to the room was peeling paint and would not open because the new carpet was too thick.. The one bed was on a frame that was too large for the bed.Cigarette Burn stains on the back of the bathroom door. One of the bath towels had dirt stains on it. For a remodeled room it was disgusting.

very nice and clean, everything was worth the price and the staff was nice!

We have stayed at this hotel twice before and had an OK experience. We chose this property due to the fact that it has a full kitchen and is close to our work when we are in town. On this trip we had a very pleasant experience at check in with Tim. Very courteous and helpful. We had to drop off our luggage and head out to our work assignment so we really didn't get to inspect the room that closely . On returning later that night we discovered that the carpet had stains , the kitchen had part of the back splash falling off and a drawer that was falling apart. The bath towels had stains on them and were like sand paper . Paint was peeling off the bathroom door and the bath faucet was old and decrepit . It was too late at night to complain and we were tired and hd to get up early so we suffered thru it. I wish that the manager would stay in this room and see what he things of his experience.

just passing thru, no problems, nothing special, they want a longer review so now I have to type in nonsense so I can close the window and get to doing something else

This is a MOTEL, not hotel. Guess I didn't realize when I reserved. The room smelled strongly of bleach on arrival. Smell turned to musty over the next few days. Found a live cockroach in my shoe. Needs major updating and a DEEP clean.

I love the area and staff that work here there awesome

Everything was good they have really comfortable beds and clean rooms

It was awesome i love this hotrl and the hotel environment

It was awesome ppl were great and the rooms were comfortable and i love the set up in the room.

It was ok..beds were very comfortable i love the area and the room service there

I've never been to a hotel that didn't have staff clean the room each day but the staff in the lobby were great!

I was spend 2 days stead with this hotel. It's overall good experience. It's very close to important sightseeing places. Easy accessible to all the State highway with few minutes drive. There are couple of Indian restaurant close this Hotel. You will reach Cumberland Mall for just 15 minutes walks. We went to Swapna Indian Cuisine and really very good taste. We took the TOGO boxes while leaving from Atlanta. You will get nice Biryani.

The Staff was wonderful from the minute that I walked in the door. The terrific lady at the counter responded to my request for a 1st floor room by upgrading me to a suite! Everyone I came in contact with was very friendly and courteous, and I really appreciate the sense of peace and quiet there. After a day at the Cobb Galleria (knife show) it was SO nice to return to my room. If I could make one suggestion it would be to get some newer furniture in the rooms. This was probably my most pleasant visit since I began to attend the show in 2007, and I definitely plan on returning here. I have recommended it to others on our computer forum; it is an excellent value!!

Musty carpet smell and crazy air conditioner were quite bothersome.

This hotel used to be a Homestead Suites and was recently bought by Extended Stay America. Room was dated and needed an update . room was clean but because of older fixtures it seemed a little dirty.

My hotel room was very comfortable and clean. I enjoyed my stay here, it was great value for the price.

3103 Sports Ave Smyrna GA

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Fitness center

Located in Cobb Galleria, Extended Stay America - Atlanta - Cumberland Mall is within a mile (2 km) of sights such as Cobb Galleria Centre and Cumberland Mall. This hotel has 125 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking. It's also near SunTrust Park and Cobb Energy Performing Arts Centre.


Dining

Free continental breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.


Rooms

The 125 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Coffee makers, free local calls, and ironing boards are other standard amenities. Weekly housekeeping is available.


Property features

Extended Stay America - Atlanta - Cumberland Mall features a fitness center, free WiFi in public areas, and coffee in a common area. If you drive, put free parking to good use. Front-desk staff can help secure valuables, and provide local restaurant recommendations. This hotel also has laundry facilities.

Room options

Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

Queen 1 | Sleeps 4

Studio, 1 Queen Bed, Smoking

Queen 1 | Sleeps 2

Studio, 2 Full Beds, Non Smoking

Full 2 | Sleeps 4

Suite, 1 King Bed with Sofa bed, Non Smoking

King 1 | Sleeps 4

Guest reviews for Extended Stay America - Atlanta - Cumberland Mall

Everyone (3) Couples (8) Business (8) Family (4) Friends (7) Other (3)
5

nice and quiet

Everyone

Great room and price ................................

By on Nov 14, 2016

4

better than expected

Everyone

Clean and comfy. Better than I expected for the price. A few stain on the shower curtain and burn mark on the toilet seat. Full fridge, stovetop, and microwave. Wifi was just alright.

By on Nov 13, 2016

2
Everyone

Room was dirty. Only one pillow in the room for two of us and the pillow case on that pillow looked like it had not been changed since the last person slept there. On a positive note, we found the gentleman on the night shift to be extremely nice, helpful. Once informed about needing a second pillow, he brought us one quickly. I would make him the manager.

By on Jul 30, 2016

3

visiting family

Couples

It was an okay place to stay. It was comfortable, the room was nice and clean. The towels and sheets however were stained. My sheet had what looked like a blood stain on it and the towels looked a little dingy with stains on them. The check in process was a bit difficult because we arrived a few hours early and they wouldn't allow us to get in our room till 3pm. Which was a little annoying after driving 8 hours over night. The first person I spoke to when I arrived was Pam. She was not helpful at all. She spoke over me and didn't help find a solution. She was extremely rude. But after wards the next few associates including room attendents were all kind and helpful. It was quiet. There are a few fast food places within walking distance and I slept comfortably. Checked for bed bugs as well and was pleased to see they had covers over the matress, which put me at ease.

By on Sep 15, 2015

2

disapointed

BusinessTravelers

Had high hopes for this hotel . They were remolding and we were given a remolded room. The door to the room was peeling paint and would not open because the new carpet was too thick.. The one bed was on a frame that was too large for the bed.Cigarette Burn stains on the back of the bathroom door. One of the bath towels had dirt stains on it. For a remodeled room it was disgusting.

By on Jun 30, 2015

4

fantastic getaway

GetawayWithFriends

very nice and clean, everything was worth the price and the staff was nice!

By on Jun 4, 2014

1

disapointed

BusinessTravelers

We have stayed at this hotel twice before and had an OK experience. We chose this property due to the fact that it has a full kitchen and is close to our work when we are in town. On this trip we had a very pleasant experience at check in with Tim. Very courteous and helpful. We had to drop off our luggage and head out to our work assignment so we really didn't get to inspect the room that closely . On returning later that night we discovered that the carpet had stains , the kitchen had part of the back splash falling off and a drawer that was falling apart. The bath towels had stains on them and were like sand paper . Paint was peeling off the bathroom door and the bath faucet was old and decrepit . It was too late at night to complain and we were tired and hd to get up early so we suffered thru it. I wish that the manager would stay in this room and see what he things of his experience.

By on May 12, 2014

3

ok nothing special

Families

just passing thru, no problems, nothing special, they want a longer review so now I have to type in nonsense so I can close the window and get to doing something else

By on Mar 18, 2014

2

cheap and dirty

BusinessTravelers

This is a MOTEL, not hotel. Guess I didn't realize when I reserved. The room smelled strongly of bleach on arrival. Smell turned to musty over the next few days. Found a live cockroach in my shoe. Needs major updating and a DEEP clean.

By on Jan 26, 2014

4

getaway

GetawayWithFriends

I love the area and staff that work here there awesome

By on Nov 10, 2013