Candlewood Suites Atlanta2.5 out of 5.0
Recent guest reviews
Not knowing the Atlanta area we wanted to stay out in suburbia and drive in to do the tourist things we had planned . This property was ideal for us . Quiet , but close to the highway . There are plenty of restaurants nearby. We had made reservations a couple of hours previous to arriving and check in was smooth . I used a hotel website to book and requested 2 beds , since there were 3 of us . What we were given was a one bed in a separate room and the fold out couch . Since a teenager was going to sleep on the couch it wasn't a huge issue and it wasn't Candlewood's fault . We didn't say anything to them . We were out all day and into the evening , so we were exhausted by the time we got back and slept well. We usually stay in cheap , basic motels , so this made us feel more like we were coming home each night . Would stay again in the future .
Although I only stayed for one night this trip, this property is very homey. Usually when I stay here it is for multiple nights. Has a full kitchen, comfortable bed, friendly staff and always clean. What more can you ask for?
I could not get a decent night's sleep due to the AC always turning off and then I'd wake up sweating, have to get up and move around so it would turn on. Also, when I got my bill, I saw that the charges increased each day. I understand charging more for holidays or weekends, but this was Monday, Tuesday and Wednesday. Trying to reconcile this in our corporate expense system was a problem. When I called to verify that the rates were correct, I was told that the hotel changes them daily based on their occupancy levels. I travel a lot but I have never heard that one before. Since that is your deal, you should warn guests when they check in that this is the case.
TL;DR this is a good choice for an extended stay. I was in Atlanta for my nephew's fifth birthday, but I didn't want to stay with my brother because... family. Who wants to be holed up in a tiny two-bedroom apartment with a bunch of screaming kids? Since I'm only the aunt, I left all the children over there and went to stay in a quiet hotel all by myself. I rolled up on Candlewood because it's across the street from the restaurant where my brother works. I figured he could give me free drinks and I could just walk across the street. That actually didn't happen, but whatever. On to the hotel review, which is what you're here for. I didn't make a reservation just walked right in and there was vacancy. I did ask for first floor room but there were none available. Front desk clerk said, "But I can get you one near the elevator." Who would actually want that? Luckily, it wasn't -that- close to the elevator and I didn't hear too much noise of people traipsing back and forth. To be honest, unless you're carrying the weight of the universe on your shoulders you can just use the stairs. They're not the bad. Room was nice. Very clean. I was happy with it. It's an extended stay place so you'll get a full size refrigerator, a kitchen sink and half a stove. You can borrow any necessary items from the front desk, like a waffle-maker, board games, tea pot, etc. I was only there one night so I didn't need all that. I give this place three stars because the bed actually hurt my back. I'm a Soldier, used to sleeping in all kinds of bizarre places. I could sleep on a parking block and be fine the next day. This bed had me tossing and turning; the next day my back hurt something fierce. Another reduction in points is the crummy WIFI. So, the website says free WIFI and other reviewers said free WIFI and the front desk lady gave me a password, but when I tried to log in, it asked me for a credit card. Uh, no. I don't do that. So, then I was thinking maybe it was because I was trying to stream Netflix. I carry an Amazon Firestick with me when I travel because cable TV and their set program times is for old people. I tried to log into the WIFI on my phone so I could goof off on Facebook, but there seemed to be something wrong with the Terms and Conditions page. It didn't ask me for a credit card but it kept asking me if I accepted the Terms and Conditions. It said to press "accept," except there was no button or link or anything on the entire page that said ACCEPT. I also tried on my iPad and got the same issue. Really annoying, actually, and this is the reason I did not extend my stay. I was in Atlanta the entire weekend, but because of the WIFI issue I moved to another hotel. Another thing that made me leave is the air conditioning situation. I have stayed in Candlewood Suites before. Two years ago, I stayed at a property in Maryland once a month for about a year. They have this eco-AC thing that detects when there is movement in the room. So when you come in from a hot, muggy Atlanta day, you have to wait a few minutes for the room to cool down. I hate that. Also, when you're sleeping, you're not moving around like a maniac (...or are you) so the AC will cut off. I like to sleep FREEEEZING. My room was lukewarm at best. It's great we're trying to look out for the environment, or are you really just trying to look out for your energy bills? I know what time it is. After tossing and turning most of the night, I checked out the next morning and went down the street to a hotel that had no-fuss WIFI and AC cold enough to freeze my eyelashes. It wasn't a horrible experience and if someone paid me to stay here, I'd come back. I just wouldn't spend my own money. This place is near shopping, entertainment and many food options. You can walk to these place if you're not lazy. Also, don't knock on my door in the morning unless I'm overdue on the checkout time. This is so rude. Also, for ADA people, the front door does not have that accessibility button and it also seems too narrow for wheelchairs. I guess you can come in through the side doors--with the baggage. The elevators are in this vestibule thing that seems awkward. I am not ADA but always notice things like that.
The price is just as good as the stay. If you are looking for a clean, comfortable and affordable place, then look no further. The place is close to a food and entertainment as well as being right off the exit of I-85.
I stayed here for several weeks and was very pleased. The rooms are clean and the area is safe. Lots of foods choices nearby. After I checked out I realized I had left a prized child's toy in the room. I called back about 2 hours after checking out but the desk clerk was not helpful. I called back in another hour and got Steve Parker, he went to the room and saved this toy, mailed to me the next day!! He was great to take the time where the first lady would not. I hope the management knows what a treasure he is!!!
We didn't intend to stay here originally but our car broke down around the corner. The staff was incredibly understanding of our situation and did their best to help us find a mechanic and feel at home. The room was a good size and had everything we needed to make the best out of being stranded in a different state.
I would have posted a fairly positive review of this hotel since it was clean and accepted our small dog for a reasonable fee. But after they charged us for two nights instead of the one night we actually stayed, I feel this hotel management is dishonest. When we disputed this extra charge with the credit card company, Candlewood (IHG) actually still claimed the extra night's charge. This has been going on for over three months. In my opinion, for the sake of good customer service, they should have graciously conceded that they were wrong. Had they done this, I would have accepted it as an honest mistake but now I won't trust this company again.
My son and I stayed at this hotel for 3 months. The central reservation personnel mis-represented the online rate, giving the rate of a regular room for a master suite, which the local hotel can't afford to honor. I called Customer Service to complain, they decided to reimburse me the difference at the end of my stay. Three weeks after I checked out, I called CS back giving them my case number, and they informed me that the reimbursement of $1200 has already been approved and mailed out to me. I was almost speechless. As always, IHG (InterContinental Hotel) stands behind their words and promises. I trust them completely. Also Candlewood at this location was the most efficiently run. They are very conscious, caring, thoughtful, cost effective. Everything was executed perfectly, smoothly. It's spotlessly clean, secure, giving me a very comfortable, soothing nest while away from my home without breaking my wallet. I can't say enough good words for them. Thank you for the great management! Thank you for the loving staff, especially the cleaning lady named Maria. She always went beyond her way to help me out.
I checked with 4 different hotels within a few yards of each other for a one night stay for me, my hubby and our two Boston Terriers....pet fee for my two fur babies ranged from $15-$150 foe ONE NIGHT. We were passing through headed to NC, so, thank you CANDLEWOOD SUITES for welcoming me, my hubby, AnnaLea and Ayde. Only $15 for the first night and $10 nightly for more than one night. I have never stayed in a Candlewood Suites but I will surely be looking at them in the future.
- Free WiFi in rooms and public areas
- Free parking
- 24-hour fitness center
- Laundry facilities
Located within a mile (2 km) of Pirates Cove Adventure Golf, Candlewood Suites Atlanta is within 2 miles (3 km) of Gwinnett Place Mall. This 122-room hotel has a 24-hour fitness center, free in-room WiFi, and free self parking. McDaniel Farm Park is also 1.9 mi (3.1 km) away.
The 122 air-conditioned rooms feature kitchens with refrigerators and microwaves. Guests can expect to find satellite TV and stay connected with free WiFi. Other standard amenities include coffee makers, free local calls, and ironing boards.
Guests of Candlewood Suites Atlanta enjoy features like a 24-hour fitness center, free WiFi in public areas, and laundry facilities. Free parking is available if you drive. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. This hotel also has barbecue grills.
Reviews from Trip Advisor
84% of guests recommend this hotelTotal of 62 reviews