Candlewood Suites Atlanta2.5 out of 5.0
Recent guest reviews
I booked 2 rooms for this hotel online and even made changes over the phone that were updated online. When we got there to check in they had switched my rooms around and even when I showed the print out from online they still did not want to admit they made mistakes. They did not want to assist in making changes or rectifying the problem until i physically went upstairs and saw they gave me the incorrect room type for me and my family. I went back downstairs to complain and the guest services attendant could not provide any clarification and didnt even try to rectify the issue. By then i was so frustrated i just asked to refund my money for the second night because I will check out a day early and go somewhere else. Even after I told them I am checking out early the night I checked in, the guest services attendant in the morning was unaware and no note was made on my account. The have terrible internal communication with the site and online. The rooms were visually nice but the hotel smelled because they do allow smoking in some rooms. Its was not worth the money I saved on the rate. I will never book this hotel again at this location or any other facility affiliated with this hotel chain.
My confirmation stated to check in after 3 pm. I attempted to check in at 3:45 and I was told that because I paid through a 3rd party - Priceline, that he wasn't sure if any rooms were available or cleaned and I was asked to wait. Someone else checked in after me and she asked if she would have the same issue and she was told it depends on how you paid/booked your room. I waited for about 15 and housekeeping confirmed that there was rooms ready. After being on the road for hours this was the last thing I expected to experience. I've used price line multiple times and have never had this experience!
Not knowing the Atlanta area we wanted to stay out in suburbia and drive in to do the tourist things we had planned . This property was ideal for us . Quiet , but close to the highway . There are plenty of restaurants nearby. We had made reservations a couple of hours previous to arriving and check in was smooth . I used a hotel website to book and requested 2 beds , since there were 3 of us . What we were given was a one bed in a separate room and the fold out couch . Since a teenager was going to sleep on the couch it wasn't a huge issue and it wasn't Candlewood's fault . We didn't say anything to them . We were out all day and into the evening , so we were exhausted by the time we got back and slept well. We usually stay in cheap , basic motels , so this made us feel more like we were coming home each night . Would stay again in the future .
Although I only stayed for one night this trip, this property is very homey. Usually when I stay here it is for multiple nights. Has a full kitchen, comfortable bed, friendly staff and always clean. What more can you ask for?
I could not get a decent night's sleep due to the AC always turning off and then I'd wake up sweating, have to get up and move around so it would turn on. Also, when I got my bill, I saw that the charges increased each day. I understand charging more for holidays or weekends, but this was Monday, Tuesday and Wednesday. Trying to reconcile this in our corporate expense system was a problem. When I called to verify that the rates were correct, I was told that the hotel changes them daily based on their occupancy levels. I travel a lot but I have never heard that one before. Since that is your deal, you should warn guests when they check in that this is the case.
TL;DR this is a good choice for an extended stay. I was in Atlanta for my nephew's fifth birthday, but I didn't want to stay with my brother because... family. Who wants to be holed up in a tiny two-bedroom apartment with a bunch of screaming kids? Since I'm only the aunt, I left all the children over there and went to stay in a quiet hotel all by myself. I rolled up on Candlewood because it's across the street from the restaurant where my brother works. I figured he could give me free drinks and I could just walk across the street. That actually didn't happen, but whatever. On to the hotel review, which is what you're here for. I didn't make a reservation just walked right in and there was vacancy. I did ask for first floor room but there were none available. Front desk clerk said, "But I can get you one near the elevator." Who would actually want that? Luckily, it wasn't -that- close to the elevator and I didn't hear too much noise of people traipsing back and forth. To be honest, unless you're carrying the weight of the universe on your shoulders you can just use the stairs. They're not the bad. Room was nice. Very clean. I was happy with it. It's an extended stay place so you'll get a full size refrigerator, a kitchen sink and half a stove. You can borrow any necessary items from the front desk, like a waffle-maker, board games, tea pot, etc. I was only there one night so I didn't need all that. I give this place three stars because the bed actually hurt my back. I'm a Soldier, used to sleeping in all kinds of bizarre places. I could sleep on a parking block and be fine the next day. This bed had me tossing and turning; the next day my back hurt something fierce. Another reduction in points is the crummy WIFI. So, the website says free WIFI and other reviewers said free WIFI and the front desk lady gave me a password, but when I tried to log in, it asked me for a credit card. Uh, no. I don't do that. So, then I was thinking maybe it was because I was trying to stream Netflix. I carry an Amazon Firestick with me when I travel because cable TV and their set program times is for old people. I tried to log into the WIFI on my phone so I could goof off on Facebook, but there seemed to be something wrong with the Terms and Conditions page. It didn't ask me for a credit card but it kept asking me if I accepted the Terms and Conditions. It said to press "accept," except there was no button or link or anything on the entire page that said ACCEPT. I also tried on my iPad and got the same issue. Really annoying, actually, and this is the reason I did not extend my stay. I was in Atlanta the entire weekend, but because of the WIFI issue I moved to another hotel. Another thing that made me leave is the air conditioning situation. I have stayed in Candlewood Suites before. Two years ago, I stayed at a property in Maryland once a month for about a year. They have this eco-AC thing that detects when there is movement in the room. So when you come in from a hot, muggy Atlanta day, you have to wait a few minutes for the room to cool down. I hate that. Also, when you're sleeping, you're not moving around like a maniac (...or are you) so the AC will cut off. I like to sleep FREEEEZING. My room was lukewarm at best. It's great we're trying to look out for the environment, or are you really just trying to look out for your energy bills? I know what time it is. After tossing and turning most of the night, I checked out the next morning and went down the street to a hotel that had no-fuss WIFI and AC cold enough to freeze my eyelashes. It wasn't a horrible experience and if someone paid me to stay here, I'd come back. I just wouldn't spend my own money. This place is near shopping, entertainment and many food options. You can walk to these place if you're not lazy. Also, don't knock on my door in the morning unless I'm overdue on the checkout time. This is so rude. Also, for ADA people, the front door does not have that accessibility button and it also seems too narrow for wheelchairs. I guess you can come in through the side doors--with the baggage. The elevators are in this vestibule thing that seems awkward. I am not ADA but always notice things like that.
The price is just as good as the stay. If you are looking for a clean, comfortable and affordable place, then look no further. The place is close to a food and entertainment as well as being right off the exit of I-85.
I stayed here for several weeks and was very pleased. The rooms are clean and the area is safe. Lots of foods choices nearby. After I checked out I realized I had left a prized child's toy in the room. I called back about 2 hours after checking out but the desk clerk was not helpful. I called back in another hour and got Steve Parker, he went to the room and saved this toy, mailed to me the next day!! He was great to take the time where the first lady would not. I hope the management knows what a treasure he is!!!
We didn't intend to stay here originally but our car broke down around the corner. The staff was incredibly understanding of our situation and did their best to help us find a mechanic and feel at home. The room was a good size and had everything we needed to make the best out of being stranded in a different state.
I would have posted a fairly positive review of this hotel since it was clean and accepted our small dog for a reasonable fee. But after they charged us for two nights instead of the one night we actually stayed, I feel this hotel management is dishonest. When we disputed this extra charge with the credit card company, Candlewood (IHG) actually still claimed the extra night's charge. This has been going on for over three months. In my opinion, for the sake of good customer service, they should have graciously conceded that they were wrong. Had they done this, I would have accepted it as an honest mistake but now I won't trust this company again.
- Free WiFi in rooms and public areas
- Free parking
- 24-hour fitness center
- Laundry facilities
Located within a mile (2 km) of Pirates Cove Adventure Golf, Candlewood Suites Atlanta is within 2 miles (3 km) of Gwinnett Place Mall. This 122-room hotel has a 24-hour fitness center, free in-room WiFi, and free self parking. McDaniel Farm Park is also 1.9 mi (3.1 km) away.
The 122 air-conditioned rooms feature kitchens with refrigerators and microwaves. Guests can expect to find satellite TV and stay connected with free WiFi. Other standard amenities include coffee makers, free local calls, and ironing boards.
Guests of Candlewood Suites Atlanta enjoy features like a 24-hour fitness center, free WiFi in public areas, and laundry facilities. Free parking is available if you drive. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. This hotel also has barbecue grills.
Reviews from Trip Advisor
84% of guests recommend this hotelTotal of 65 reviews