The hotel was clean, the room was clean, the amenities were good. The rooms were dated and the pool area was in need of some updates.
Not worth the price.
The front desk Ryan is the most nice person in the world . The hotel is very clean and close to everything
The staff at this Double Tree was absolutely fantastic! So friendly, courteous and accommodating. The only disappointment was the condition of the pool area, not very clean or up to date.
Lovely staff and delicious, signature warm cookies upon arrival. The proximity of the hotel to the Biltmore Estate and Historic village was fabulous.
The elevator to the Towers rooms was perhaps the slowest elevator I have ever been on. It took forever to get to you (I was on the 2nd floor) and forever to get back down. Otherwise, it is a very nice facility, well-located and with friendly personnel.
Good location, pool was clean and fun to use, the lobby was really beautiful! We were very happy with the room, and the amenities in the room (TV, fridge, etc.), and it was very clean. Also, the warm cookies were amazing! Those are all the good things, and we'd stay again for those, but we did have some complaints. Mainly, they had to do with value. The internet was pretty poor. In this day and age, that's kinda bothersome. The breakfast was really overpriced, and super slow. Finally, the elevator situation was just odd...you had to go down stairs from the lobby to get to the elevator, which was in a really strange location. Additionally, it was tiny. Overall, the negatives were a bit on the picky side, and this is why our stay was rated mostly positive. Would stay again, but will probably search around for other options with better value in the future.
I love the location, the set up and layout of the hotel, the attentive staff, the great attitude of the staff- if theyre busy and/stressed they dont pass that negative feeling on. Accountable staff @front desk. Suggest: The parking lot could be structured where there are more spaces near the front entrance. A fridge /microwave in king sz rooms. Cleaner bedding area and tables, carpet.
Convenient to local attractions, unique historical displays about Biltmore within the hotel that were very interesting.
It was all good we have no complaints. Everyone was nice and professional.
Great location. Beautiful property. No cookies upon arrival
Best value for your buck with easy access to Biltmore estate and the interstates. We'll be back for sure!
Great location. Condition of the room was tired and needed up keep. Paint on door frame damaged etc. The bed was comfortable but room very small.
Location excellent, clean lobby, room. Could use more information about what hotel offers when checking in.
Located in Biltmore Village, DoubleTree by Hilton Asheville - Biltmore is next to Biltmore Estate and Cathedral Of All Souls. This 4-star hotel has 197 guestrooms and offers conveniences like a restaurant, an indoor pool, and a 24-hour gym.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe. Full breakfast is offered for a fee each morning from 6:30 AM to 10 AM.
Guests can expect 37-inch flat-screen TVs with cable channels and pay movies, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding and pillow menus ensure a restful night. Other standard amenities include iPod docks, sofa beds, and minibars.
Guests staying at DoubleTree by Hilton Asheville - Biltmore enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. There's free parking and an area shuttle for a fee. Front-desk staff can answer questions 24/7, and assist with luggage storage, dry cleaning/laundry, and concierge services. Other amenities at this family-friendly hotel include a spa tub, conference space, and a business center.
The hotel was clean, the room was clean, the amenities were good. The rooms were dated and the pool area was in need of some updates.
Not worth the price.
Thank you for staying with us. We appreciate your feedback.
The front desk Ryan is the most nice person in the world . The hotel is very clean and close to everything
Thank you for staying with us! We appreciate your feedback and will share your encouragement with Ryan.
The staff at this Double Tree was absolutely fantastic! So friendly, courteous and accommodating. The only disappointment was the condition of the pool area, not very clean or up to date.
Thank you for taking the time to write a review of your stay. Our staff is really what makes our property wonderful and we are glad you were able to experience their hospitality! Thank you for your feedback concerning the pool. We will forward that information to management. We hope to see you again the next time you visit Asheville!
Lovely staff and delicious, signature warm cookies upon arrival. The proximity of the hotel to the Biltmore Estate and Historic village was fabulous.
Thank you for staying with us! We appreciate your feedback and are delighted to hear that you enjoyed the surrounding neighborhood.
The elevator to the Towers rooms was perhaps the slowest elevator I have ever been on. It took forever to get to you (I was on the 2nd floor) and forever to get back down. Otherwise, it is a very nice facility, well-located and with friendly personnel.
Thank you for your feedback. We hope you will visit us again on your next trip to Asheville!
Thank you for staying with us! We appreciate your feedback.
Thank you for taking the time to share a rating of your experience. We are happy to hear that you enjoyed your stay. Thank you for staying with us, and we hope to see you again soon!
Thank you for staying with us. I appreciate your constructive feedback, particularly as it helps us prioritize for upcoming renovations.