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DoubleTree by Hilton Asheville - Biltmore

3.5 out of 5.0

Recent guest reviews

Only half the hotel is renovated, which is misleading when you book it. They show pictures of nice new clean rooms, but we were given an old outdated dirty room with a dirty towel laying on the floor in the bathroom. The room description said it included a mini fridge and microwave, but there wasn’t one, so they brought them up. Not what I paid for. Desk staff were not helpful, charged us for the room when we had already paid through Orbitz, so now we have to get that sorted out. They didn’t even give us cookies when we checked in. Horrible hotel and staff.

Water main break caused a day without water. Even though it was not there fault they could have handled it a little better. Staff were shuttling water from the pool to fill toilets so there was some discomfort in managing that aspect of the stay. Not much price difference between cold continental breakfast (not free) and hot breakfast. It is a nice hotel and the staff were very pleasant.

Staff is very nice , and helpful here. Love the location to Biltmore Estates - where we were spending the day.

Exceptionally nice and helpful. They had soap with lavender in it and my wife is allergic to lavender. When I asked the nice lady at the desk if they had any other type she said no but located a different kind at a nearby hotel. She retrieved soap in abundance and even delivered it to our room.

The hotel was beautiful and it was in the perfect location for visiting the Biltmore Estate. We were exhausted after the tour and having the hotel so convenient was a plus for us. We will stay again at a Doubletree by Hilton on future trips.

An absolutely great hotel: the staff was friendly (from the desk staff to the clean-up crew), it was an extremely clean and up-to-date facility and we felt at home from the minute we arrived until our reluctant departure. We'll definitely return, no doubt about it. Our tea cup poodle had a freak-accident at the hotel's back doorway & had to be rushed to the nearest pet hospital (Wolf). The desk staff found not only a fine hospital, but went to the trouble of printing out directions for us. Later on that night and the next day, the staff asked how our little "Peep" was doing. How thoughtful of them, as they seemed especially busy at that particular time. I wish i could remember names... the young man (in the middle of the night) had on a plaid shirt, short black hair & square black rimmed glasses--great personality. There was a tall black man who was quick with info about the surrounding area. There were many more, including the female cleaning staff members, who were ready to help at any time, day or night. Also, I had a lovely conversation with your maintenance man (ex-Navy, around 70) who stopped to ask how our stay was coming along. I had a long talk with him about his job at the hotel; he had an easy smile and explained how he came to work with you and how much he enjoys it.

Fun time will come back to the hotel. Good food . The staff was great.

The staff were great at this hotel. The woman working at the coffee/snacks counter gave me rubber bands when she saw I was struggling with a poster I was carrying at check-in. When I checked out, one of the men working behind the desk went to the back lobby for me because my cab had mistakenly gone there. Everyone was great. The place was clean, inviting, and the smell of chocolate chip cookies was there to greet me.

The staff at this hotel was phenomenal! We arrived around 9:30pm with 4 children eager to go swimming. The pool closes at 10. The front desk personnel called engineering and asked them to keep the pool open another hour. The result was four very happy children and two happy moms. The staff was always very happy to appease the children with "DoubleTree cookies", too. I think they went way over the regular alotment of those cookies, but again creating four happy children. Any parent knows when you have happy children you have happy parents. My oldest says we cannot stay anywhere but at a DoubleTree wherever we go after visiting this hotel. Outstanding experience!

The breakfast buffet was great with made to order omelets, fresh fruit and other great choices. The grounds were beautiful and the staff was extremely helpful. However, our room wasn't cleaned after our first night's stay, and the telephone to the main desk wasn't working either. Someone promptly supplied us with towels and got the telephone working., .

The hotel staff could not have been more friendly and accommodating! This property is so conveniently located near many of the highlights of the Asheville community. The property is clean, updated, and well-maintained. We had a wonderful time!

We had stayed here before but it is a much nicer hotel now as Doubletree!Conveniently located near Biltmore Estate entrance and a short stroll from Biltmore Village. We enjoyed the convenience to the downtown straight down Biltmore Ave.We had stayed at other nice hotels in Asheville but we will return here again.The best hotel for the money!!

This is a very nice hotel and the staff is great. We brought my dog and they treated him wonderfully there. Also, they'll give out free cookies if you ask nicely, and they are delicious! The rooms and facilities are all very clean and nicely appointed. The only bad thing about this hotel is its location for those who like to walk around. It's definitely a surburban, family-oriented place where they expect everyone to drive to their destinations within Asheville. While it's close to the "Biltmore Village" (which is a bunch of chain stores that you probably have at home with the exception of wonderful craft gallery New Morning), the sidewalk system to and from the hotel isn't very conducive to tourists strolling. Even the short walk down the street to Starbucks lacks sidewalks for most of the way. If you are a single person or a couple who likes to walk, I recommend staying in the downtown area of Asheville up the hill. It is farther to the Biltmore Estate from there, but you can't walk to the Estate from this Doubletree Hotel either because it's a sprawling 19th century country estate (which is wonderful and as it should be).

Great location and quite. The room was updated and the beds were comfortable. The staff were not the best.

Friendly staff. Clean. Small, nice fitness room. Good location. Breakfast room but no restaurant on site (unless you consider TGIF a restaurant; for your health's sake, hopefully you don't!) Otherwise, unremarkable. It's a chain after all.

We were located next to the lift and so everyone that got into or out of the lift we could hear. On Sunday night the room guys in the room next door and friends from across the hall watched a movie until 2.30am and had the volume up really high. They obviously had too much to drink and their voices and laughter echoed through our room. The walls are paper thin so you can hear everything. Had we been in another room I would maybe have rated the hotel higher. But would not stay in another Double Tree again.

We stayed over a Friday and Saturday night in July. Room was clean, staff friendly, and check in/out was easy.

Great location if you are looking for a high end hotel very close to the Biltmore estate.

overall pleasant experience. excellent customer service, good location.

115 Hendersonville Road Asheville NC

Hotel highlights

  • Walking distance to Biltmore Village
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining

Biltmore Village is within a 5-minute walk of DoubleTree by Hilton Asheville - Biltmore while other popular sites like U.S. Cellular Center are within a few miles (5 km). This 197-room, 3.5-star hotel has conveniences like an indoor pool, a 24-hour fitness center, and free in-room WiFi.


Dining

Enjoy a bite to eat at TGI Fridays, the hotel's onsite restaurant. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Start each morning with full breakfast, available for a fee from 6:30 AM to 10 AM.


Rooms

Guests can expect to find 37-inch a flat-screen TV with cable channels and pay movies, along with free WiFi and wired Internet. Pillowtop beds sport premium bedding and pillow menus, and the bathroom offers a hair dryer and free toiletries. Other standard amenities include an iPod dock, a sofa bed, and a minibar.


Property features

Guests staying at DoubleTree by Hilton Asheville - Biltmore enjoy an indoor pool, a 24-hour fitness center, and a spa tub. You can take advantage of free parking, along with an area shuttle for a fee. The 24-hour front desk has staff standing by to help with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this family-friendly hotel include free WiFi in public areas, a business center, and coffee/tea in a common area.

Room options

Classic One King and One Sofa Bed

King 1 | Sleeps 4

Suite One King Bed

King 1 | Sleeps 4

Suite One King Bed Non-Smoking

King 1 | Sleeps 4

Room, 1 King Bed, Accessible, Non Smoking

King 1 | Sleeps 2

Guest reviews for DoubleTree by Hilton Asheville - Biltmore

Everyone (8) Couples (13) Business (3) Family (9) Friends (3) Other (1)
1
Partner Couples

Only half the hotel is renovated, which is misleading when you book it. They show pictures of nice new clean rooms, but we were given an old outdated dirty room with a dirty towel laying on the floor in the bathroom. The room description said it included a mini fridge and microwave, but there wasn’t one, so they brought them up. Not what I paid for. Desk staff were not helpful, charged us for the room when we had already paid through Orbitz, so now we have to get that sorted out. They didn’t even give us cookies when we checked in. Horrible hotel and staff.

By on Jun 4, 2019

Review comment responded on Jun 6, 2019

We are so sorry to hear this was your experience with us. This is far from the level of hospitality that is standard at our hotel. We would like to make it right in whatever way we can. Please contact us at 828-274-1800 if you are interested in pursuing that.

4
Everyone

Water main break caused a day without water. Even though it was not there fault they could have handled it a little better. Staff were shuttling water from the pool to fill toilets so there was some discomfort in managing that aspect of the stay. Not much price difference between cold continental breakfast (not free) and hot breakfast. It is a nice hotel and the staff were very pleasant.

By , from Asheville on Dec 31, 2018

Review comment responded on Jan 2, 2019

Jon, Thank you for your review. I apologize for the discomfort you experience due to water main break. We hope that you will return to the hotel soon and enjoy a fully comfortable stay!

4
Everyone

By on Nov 2, 2018

Review comment responded on Nov 2, 2018

Thank you for leaving a review! We look forward to welcoming you back soon. As always, Safe Travels

4
Everyone

Staff is very nice , and helpful here. Love the location to Biltmore Estates - where we were spending the day.

By , from asheville nc on Aug 22, 2018

Review comment responded on Aug 24, 2018

Fantastic! So happy to see that your visit was exactly what our city loves to deliver :) Safe travels!

5
Everyone

Exceptionally nice and helpful. They had soap with lavender in it and my wife is allergic to lavender. When I asked the nice lady at the desk if they had any other type she said no but located a different kind at a nearby hotel. She retrieved soap in abundance and even delivered it to our room.

By on Jul 16, 2018

Review comment responded on Aug 10, 2018

What a fantastic share! We are so proud that our team did the right thing by you and your needs. I have shared with our leadership and your story will be an example of how comfort is priceless. As always, safe travels.

5

the breakfast buffet and staff were delightful.

Everyone

The hotel was beautiful and it was in the perfect location for visiting the Biltmore Estate. We were exhausted after the tour and having the hotel so convenient was a plus for us. We will stay again at a Doubletree by Hilton on future trips.

By , from Atlanta, GA/Brooklyn, NY on Aug 3, 2017

5

felt at home!

Everyone

An absolutely great hotel: the staff was friendly (from the desk staff to the clean-up crew), it was an extremely clean and up-to-date facility and we felt at home from the minute we arrived until our reluctant departure. We'll definitely return, no doubt about it. Our tea cup poodle had a freak-accident at the hotel's back doorway & had to be rushed to the nearest pet hospital (Wolf). The desk staff found not only a fine hospital, but went to the trouble of printing out directions for us. Later on that night and the next day, the staff asked how our little "Peep" was doing. How thoughtful of them, as they seemed especially busy at that particular time. I wish i could remember names... the young man (in the middle of the night) had on a plaid shirt, short black hair & square black rimmed glasses--great personality. There was a tall black man who was quick with info about the surrounding area. There were many more, including the female cleaning staff members, who were ready to help at any time, day or night. Also, I had a lovely conversation with your maintenance man (ex-Navy, around 70) who stopped to ask how our stay was coming along. I had a long talk with him about his job at the hotel; he had an easy smile and explained how he came to work with you and how much he enjoys it.

By , from Mphs, TN on Feb 27, 2017

5

great place

Couples

Fun time will come back to the hotel. Good food . The staff was great.

By on Nov 15, 2016

5

great experience from check-in to check-out.

Everyone

The staff were great at this hotel. The woman working at the coffee/snacks counter gave me rubber bands when she saw I was struggling with a poster I was carrying at check-in. When I checked out, one of the men working behind the desk went to the back lobby for me because my cab had mistakenly gone there. Everyone was great. The place was clean, inviting, and the smell of chocolate chip cookies was there to greet me.

By , from Saint Petersburg, FL on Nov 7, 2016

4

very friendly staff!

Everyone

The staff at this hotel was phenomenal! We arrived around 9:30pm with 4 children eager to go swimming. The pool closes at 10. The front desk personnel called engineering and asked them to keep the pool open another hour. The result was four very happy children and two happy moms. The staff was always very happy to appease the children with "DoubleTree cookies", too. I think they went way over the regular alotment of those cookies, but again creating four happy children. Any parent knows when you have happy children you have happy parents. My oldest says we cannot stay anywhere but at a DoubleTree wherever we go after visiting this hotel. Outstanding experience!

By , from Cary, NC on Apr 17, 2016

DoubleTree by Hilton Asheville - Biltmore

115 Hendersonville Road, Asheville, NC 28803