The elevator to the Towers rooms was perhaps the slowest elevator I have ever been on. It took forever to get to you (I was on the 2nd floor) and forever to get back down. Otherwise, it is a very nice facility, well-located and with friendly personnel.
Good location, pool was clean and fun to use, the lobby was really beautiful! We were very happy with the room, and the amenities in the room (TV, fridge, etc.), and it was very clean. Also, the warm cookies were amazing! Those are all the good things, and we'd stay again for those, but we did have some complaints. Mainly, they had to do with value. The internet was pretty poor. In this day and age, that's kinda bothersome. The breakfast was really overpriced, and super slow. Finally, the elevator situation was just odd...you had to go down stairs from the lobby to get to the elevator, which was in a really strange location. Additionally, it was tiny. Overall, the negatives were a bit on the picky side, and this is why our stay was rated mostly positive. Would stay again, but will probably search around for other options with better value in the future.
I love the location, the set up and layout of the hotel, the attentive staff, the great attitude of the staff- if theyre busy and/stressed they dont pass that negative feeling on. Accountable staff @front desk. Suggest: The parking lot could be structured where there are more spaces near the front entrance. A fridge /microwave in king sz rooms. Cleaner bedding area and tables, carpet.
Convenient to local attractions, unique historical displays about Biltmore within the hotel that were very interesting.
It was all good we have no complaints. Everyone was nice and professional.
Great location. Beautiful property. No cookies upon arrival
Best value for your buck with easy access to Biltmore estate and the interstates. We'll be back for sure!
Great location. Condition of the room was tired and needed up keep. Paint on door frame damaged etc. The bed was comfortable but room very small.
Location excellent, clean lobby, room. Could use more information about what hotel offers when checking in.
Only half the hotel is renovated, which is misleading when you book it. They show pictures of nice new clean rooms, but we were given an old outdated dirty room with a dirty towel laying on the floor in the bathroom. The room description said it included a mini fridge and microwave, but there wasn’t one, so they brought them up. Not what I paid for. Desk staff were not helpful, charged us for the room when we had already paid through Orbitz, so now we have to get that sorted out. They didn’t even give us cookies when we checked in. Horrible hotel and staff.
Water main break caused a day without water. Even though it was not there fault they could have handled it a little better. Staff were shuttling water from the pool to fill toilets so there was some discomfort in managing that aspect of the stay. Not much price difference between cold continental breakfast (not free) and hot breakfast. It is a nice hotel and the staff were very pleasant.
Staff is very nice , and helpful here. Love the location to Biltmore Estates - where we were spending the day.
Exceptionally nice and helpful. They had soap with lavender in it and my wife is allergic to lavender. When I asked the nice lady at the desk if they had any other type she said no but located a different kind at a nearby hotel. She retrieved soap in abundance and even delivered it to our room.
The hotel was beautiful and it was in the perfect location for visiting the Biltmore Estate. We were exhausted after the tour and having the hotel so convenient was a plus for us. We will stay again at a Doubletree by Hilton on future trips.
An absolutely great hotel: the staff was friendly (from the desk staff to the clean-up crew), it was an extremely clean and up-to-date facility and we felt at home from the minute we arrived until our reluctant departure. We'll definitely return, no doubt about it. Our tea cup poodle had a freak-accident at the hotel's back doorway & had to be rushed to the nearest pet hospital (Wolf). The desk staff found not only a fine hospital, but went to the trouble of printing out directions for us. Later on that night and the next day, the staff asked how our little "Peep" was doing. How thoughtful of them, as they seemed especially busy at that particular time. I wish i could remember names... the young man (in the middle of the night) had on a plaid shirt, short black hair & square black rimmed glasses--great personality. There was a tall black man who was quick with info about the surrounding area. There were many more, including the female cleaning staff members, who were ready to help at any time, day or night. Also, I had a lovely conversation with your maintenance man (ex-Navy, around 70) who stopped to ask how our stay was coming along. I had a long talk with him about his job at the hotel; he had an easy smile and explained how he came to work with you and how much he enjoys it.
Located in Biltmore Village, DoubleTree by Hilton Asheville - Biltmore is adjacent to Biltmore Estate with other popular attractions like The Orange Peel within a within a few miles (5 km). This 3.5-star hotel has 197 guestrooms and offers conveniences like a restaurant, an indoor pool, and a 24-hour fitness center.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Full breakfast is offered for a fee each morning from 6:30 AM to 10 AM.
All 197 soundproofed rooms provide iPod docks, sofa beds, and minibars. 37-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Coffee makers, free weekday newspapers, and free local calls are also available.
Guests staying at DoubleTree by Hilton Asheville - Biltmore enjoy an indoor pool, a 24-hour fitness center, and a spa tub. There's free parking and an area shuttle for a fee. Front-desk staff can answer questions 24/7, and assist with securing valuables, dry cleaning/laundry, and concierge services. Other amenities at this family-friendly hotel include free WiFi in public areas, a business center, and coffee/tea in a common area.
The elevator to the Towers rooms was perhaps the slowest elevator I have ever been on. It took forever to get to you (I was on the 2nd floor) and forever to get back down. Otherwise, it is a very nice facility, well-located and with friendly personnel.
Thank you for staying with us! We appreciate your feedback.
Thank you for taking the time to share a rating of your experience. We are happy to hear that you enjoyed your stay. Thank you for staying with us, and we hope to see you again soon!
Good location, pool was clean and fun to use, the lobby was really beautiful! We were very happy with the room, and the amenities in the room (TV, fridge, etc.), and it was very clean. Also, the warm cookies were amazing! Those are all the good things, and we'd stay again for those, but we did have some complaints. Mainly, they had to do with value. The internet was pretty poor. In this day and age, that's kinda bothersome. The breakfast was really overpriced, and super slow. Finally, the elevator situation was just odd...you had to go down stairs from the lobby to get to the elevator, which was in a really strange location. Additionally, it was tiny. Overall, the negatives were a bit on the picky side, and this is why our stay was rated mostly positive. Would stay again, but will probably search around for other options with better value in the future.
Brian, Thank you for taking the time to leave a detailed review of your stay. We are happy to hear that overall you enjoyed our location, your room, our cleanliness, and, of course, our cookies! Thank you for bringing to our attention the issues that you experienced. They will be shared with our team and management to help better the guest experience. Thank you for staying with us, and we do hope to see you again!
I love the location, the set up and layout of the hotel, the attentive staff, the great attitude of the staff- if theyre busy and/stressed they dont pass that negative feeling on. Accountable staff @front desk. Suggest: The parking lot could be structured where there are more spaces near the front entrance. A fridge /microwave in king sz rooms. Cleaner bedding area and tables, carpet.
Thank you for taking the time to share about your recent stay with us. I'm thrilled to learn you enjoyed our convenient location, beautiful property, and outstanding team of hospitality professionals! It's truly our pleasure to provide excellent service to our valued guests like you. We thank you for your helpful feedback regarding our parking lot and in-room amenities. We are currently integrating some of these updates, and your concerns will be shared with our team to continue improving our guest service. We hope to see you again! Safe travels.
Convenient to local attractions, unique historical displays about Biltmore within the hotel that were very interesting.
Eric, Thank you for taking the time to share about your recent stay with us. I'm delighted to learn you enjoyed our convenient location, as well as our informative display in our lobby that lets our guests know about our history. We are proud to bring you a high standard of hospitality in combination with the Biltmore legacy of George Vanderbilt. Thank you for your valued business and feedback! We hope to see you again in the future. Safe travels!
It was all good we have no complaints. Everyone was nice and professional.
Thank you for taking the time to respond to a guest review. I'm thrilled to see that you enjoyed all aspects of your stay with us! We strive to provide the utmost service, and we are proud to do so with a talented team that is dedicated to your comfort, safety, and satisfaction. We appreciate your feedback and business, and we hope to see you again soon! Safe travels.
Great location. Beautiful property. No cookies upon arrival
Thank you for taking the time to share about your experience with us. I'm delighted to see that you enjoyed our convenient location and gorgeous property! However, I'm very sorry that you did not receive one of our signature cookies upon your arrival. Please note that we will be utilizing your feedback to improve the way we serve valued guests such as yourself. Thank you again for your feedback. Safe travels!
Best value for your buck with easy access to Biltmore estate and the interstates. We'll be back for sure!
Thank you for taking the time to respond to a guest review. I'm so glad to see that you not only enjoyed your stay, but found it to be very much worth its value. We are honored to be your choice of stay during your travels to Asheville, and we sincerely thank you for this opportunity to serve you. We hope to see you again in the future! Safe travels.
Thank you for taking the time to share about your stay. I'm so glad to see that your overall experience with us was positive and satisfactory. We truly strive to create an unforgettable time for you in Asheville. Please let us know if we can do anything to improve. We hope to see you again in the future. Safe travels!
Thank you for your feedback. We hope you will visit us again on your next trip to Asheville!