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Divi Aruba Phoenix Beach Resort

4.0 out of 5.0

Recent guest reviews

Hotel was nice (pool/beach) room was decent as well. Unexpected fees on check in tying up money n my credit card. And way too many obnoxious kids running around. Not a good hotel for honeymoon or adult get away.

Hotel is beautiful and clean. Front desk and concierge very efficient and helpful. Food service staff extremely slow (1 1/2 hrs to be served lunch cold). Couch and bed in room very uncomfortable. However, the room was clean and well stocked (appliances/dishes). Location is perfect. On end of the high rises so beach is not over crowded. would stay again. BUT, Really wish they'd update the mattresses.

We had a great time at Divi Phoenix. We love our room, very spacious and clean. The facilities need some update, maybe more activities esp for the kids, but overall we love it! Wouldn't mind coming back!

The hotel is very good in general, but I have to say some issues, one is that they are making an improve in the tower and only one very small elevator was working, it was a problem have to share the small elevator with employees with material for the work that they are making and it was a lot of time waiting for the elevator.

Had a good stay until I realized that the cleaning staff had stolen my 2100 dollar watch from a zipped up pocket in my zipped up computer bag. The staff also stole an unopened 100 dollar micro sd card from the same bag. The manager did not follow up with me after I informed her of the incident. Contacted the main usa customer service in NC twice about the incident and they finally had me contact legal dept. no response in 2 weeks. Will never stay at a divi again. Beware. Obviously upset about rip off. More upset about lack of action/response by divi. I'm sure the housekeeper still has a job.

If your going to the island to relax this is the hotel for you! Right on the beach , several places to eat with great piña colatas! The staff is extremely helpful and friendly . We hope to return soon.

The hotel was great. Staff was nice and it was a great location. It wasn't too far away from all the action but far enough away that you weren't bothered by the noise.

The resort itself was beautiful. The grounds were neat and kept clean. The beach was perfect except you had to get up around 6:30am to reserve beach chairs and shade huts. Ridiculous. If you don't then you don't have beach space for the entire day. Many people reserved the space then left for the day. The suite was nice but the bed was only queen size, I am 6ft 5 at 260 lbs., my wife and I could barely fit the bed. They should have been king size. The worst complaint was the size of the bathroom. So small my wife and I could not be inside there at the same time. You have to turn sideways to utilize the toilet. Way to small. Other than that we loved the location away from the BIG resorts. Nice quiet beach. Loved the ISLAND.

VERY QUIET AND VERY NICE RESTAURANTS AND GREAT BEACH

We stayed in a newer tower in a suite with 2 bathrooms. The room was spaciois, clean and looked relatively new, with a nice kitchen and balcony. Beach is gorgeous, perfect for families with small children because it's really shallow and warm. Pools are nice and restaurants are decent for breakfast and lunch if u don't wanna cook and venture out. Staff was always accommodating.

The hotel is located right on the beach. We initially were assigned a ground floor but after requesting a room with a beach view the staff was very accommodating and made the arrangements the next day. The hotel does a good job have a couple events for their guest (orientation mtg and a cocktail party). The hotel is a 10 minute walk to the main section in Palm Beach which was nice as there was plenty of restaurants to select from. The two negatives: While the policy is not to reserve lounge chairs on the beach no one seems to comply or enforce this rule. At 7 a.m. people start pulling lounge chairs and placing towels down on all the shaded area and lays empty for a couple of hours. While at the swim up bar one guest (I believe she is a timeshare owner) told us we would need to give up the seats we just sat in a little bit as she was holding them for someone who was coming down later. When I politely told her you can't reserve spots she said there is practice and there is policy. Very rude lady I can see why her friends never showed the entire time we were there. Secondly, we were not notified the water pipes were being cleaned and would not have access to water from 10:30 p.m. till 10 a.m. the following day. My husband went to bed with shampoo in his hair.

5th time staying at the Divi Phoenix. It keeps improving. Best location on Palm Beach in my opinion as its away from congestion but close enough to walk to all your entertainment needs.

A really nice place to stay. The staff are nice just the bar staff need to smile a little otherwise the staff is wonderful. I stayed for 6 nights without any problems. My room had a kitchen two bathrooms and an ocean view. Of course with a king bed. It's also good for kids

We spent two nights at the Divi recently, after spending two nights in the downtown area of Aruba, we wanted to experience a more on the beach type of resort but honestly the hotel felt very very touristy. The beach front property was what drew us to book but once we arrived we realized it was a timeshare place. Mainly older couples or families with young children, which is okay but we were on our honeymoon so I could of lived without all the chaos of kids running into to you every five minutes or older guests with timeshares taking up all the seats at the swim up bar and getting special treatment. Check in was horrible, they couldn't find our hotel reservation and by the time we got in to the room we had wasted half the day in the lobby for the fear of leaving our luggage out in the open where they were storing it. A few of the staff were great and others seemed bothered each time we asked for help. Food on the property and alcohol were both mediocre and we preferred to venture off and didn't our own food elsewhere. We did receive a bottle of wine and heart shaped towels after I told them it was our honeymoon but it wasn't the welcome I expected. Overall it was hard to be mad with such a beautiful view right at our back door but next time, if we come for our anniversary I will look into something less crowded or more catered to couples.

This is a best hotel for your money. Nice Hotel, nice location.

The location is awesome. Nice beach. The open air lobby and pools are beautiful. Near restaurants and night life.

Clean room, had to ask for clean towels a couple of times, shower door didn't sit right so water went out onto floor. The place is beautiful. You need to take water shoes, pretty good size rocks in some areas of the water. Love Aruba

The hotel is located in a great spot. The beach area is the best of all the high rises. The staff is slow but all places are this way in Aruba. The rooms have a kitchen which is awesome.

The resort is located near the high rise area of Palm Beach. Within walking distance to all the shops and restaurants. You will need to either get a cab or ride the bus to get to Oranjestad though. Our very small studio room in the three story villas section was decent but housekeeping needs a sharper eye for cleanliness detail. The kitchenette was well equipped however too cramped for any real cooking. Pure Beach restaurant was ok. Typically priced for Aruba. Quality of food was mediocre. The deli turkey used in sandwiches was spongy and flavorless. Found a hair in our Jerk Chicken Pizza.... Overall not a bad place to stay. Location and the onsite beach were our main reasons for choosing this property. I would recommend a room in the towers though..

J E Irausquin Boulevard 75 Noord

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Divi Aruba Phoenix Beach Resort places you next to Butterfly Farm and within a 5-minute walk of Bubali Bird Sanctuary. This 241-room, 4-star resort has 2 outdoor pools along with a full-service spa and 2 restaurants. It's on the beach and also near Alto Vista Chapel and Old Windmill.


Dining

Enjoy dining at the resort's 2 onsite restaurants: Pure Beach specializes in American cuisine, and serves lunch; dinner, or Sunset Beach Bistro offers relaxing ocean views. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Start your day off with buffet breakfast, available for a fee.


Rooms

The 241 air-conditioned rooms feature kitchens and patios. Guests can enjoy free WiFi and cable TV. Bathrooms offer hair dryers and free toiletries. Other standard amenities include sofa beds, coffee makers, and safes.


Property features

Guests of Divi Aruba Phoenix Beach Resort have access to a full-service spa, 2 outdoor pools, and a children's pool. If you decide to drive, there's free parking. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include a 24-hour health club, a spa tub, and free WiFi in public areas.

Room options

Suite, 1 Bedroom

King 1 | Sleeps 4

Villa Suite, 1 Bedroom, Beachside

King 1 | Sleeps 4

Studio Villa, 1 King Bed with Sofa bed

King 1 | Sleeps 4

Guest reviews for Divi Aruba Phoenix Beach Resort

Everyone (10) Couples (34) Business (1) Family (16) Friends (6) Other (1)
2

engagement

Everyone

Hotel was nice (pool/beach) room was decent as well. Unexpected fees on check in tying up money n my credit card. And way too many obnoxious kids running around. Not a good hotel for honeymoon or adult get away.

By , from plymouth,MA on Oct 8, 2017

4

perfect location. room very clean

Everyone

Hotel is beautiful and clean. Front desk and concierge very efficient and helpful. Food service staff extremely slow (1 1/2 hrs to be served lunch cold). Couch and bed in room very uncomfortable. However, the room was clean and well stocked (appliances/dishes). Location is perfect. On end of the high rises so beach is not over crowded. would stay again. BUT, Really wish they'd update the mattresses.

By , from MA on Oct 2, 2017

4

very comfortable hotel for families

Everyone

We had a great time at Divi Phoenix. We love our room, very spacious and clean. The facilities need some update, maybe more activities esp for the kids, but overall we love it! Wouldn't mind coming back!

By , from NJ on Aug 28, 2017

4

nice hotel in front of beach with some issues

Everyone

The hotel is very good in general, but I have to say some issues, one is that they are making an improve in the tower and only one very small elevator was working, it was a problem have to share the small elevator with employees with material for the work that they are making and it was a lot of time waiting for the elevator.

By , from El Salvador on Aug 7, 2017

1

ripped off

Everyone

Had a good stay until I realized that the cleaning staff had stolen my 2100 dollar watch from a zipped up pocket in my zipped up computer bag. The staff also stole an unopened 100 dollar micro sd card from the same bag. The manager did not follow up with me after I informed her of the incident. Contacted the main usa customer service in NC twice about the incident and they finally had me contact legal dept. no response in 2 weeks. Will never stay at a divi again. Beware. Obviously upset about rip off. More upset about lack of action/response by divi. I'm sure the housekeeper still has a job.

By , from atlanta on Jul 7, 2017

Review comment responded on Jul 14, 2017

I am Gerrit Griffith, the general manager of Divi Phoenix Beach Resort. We have all experienced the loss of valuable possessions, especially traveling. Whether or not you have a valid reason for not placing your valuables in the room safe, it doesn't change the fact of the loss. Still, let’s be careful about blame. Please consider the hard work that housekeepers regularly perform to ensure that our guests are welcomed by a clean and fresh room after spending the day at a beautiful Caribbean beach. I know the quality of their work because I see it every day. And I also see the many kind notes and gratuities left by appreciative guests for a job well done. That doesn’t mean that a theft can’t happen but I know the housekeeper who took care of this suite and she deserves the same respect as everyone else who works to support a family. I respect her integrity and the integrity of all our staff until there is specific information they have done something wrong. I hope the missing items are located.

4

great hotel!

Everyone

If your going to the island to relax this is the hotel for you! Right on the beach , several places to eat with great piña colatas! The staff is extremely helpful and friendly . We hope to return soon.

By , from Arizona on Jul 5, 2017

Review comment responded on Jul 9, 2017

Dear Kathy, thank you for your review. We are so pleased you enjoyed your stay and hope you will return very soon.

4

great view of the beach

Everyone

The hotel was great. Staff was nice and it was a great location. It wasn't too far away from all the action but far enough away that you weren't bothered by the noise.

By , from rochester, ny on Jun 14, 2017

Review comment responded on Jun 18, 2017

Thank you for your review. One of our towers is currently is undergoing elevator maintenance and we apologize if you had to wait. This should be completed soon.

4

beautiful but...................

Everyone

The resort itself was beautiful. The grounds were neat and kept clean. The beach was perfect except you had to get up around 6:30am to reserve beach chairs and shade huts. Ridiculous. If you don't then you don't have beach space for the entire day. Many people reserved the space then left for the day. The suite was nice but the bed was only queen size, I am 6ft 5 at 260 lbs., my wife and I could barely fit the bed. They should have been king size. The worst complaint was the size of the bathroom. So small my wife and I could not be inside there at the same time. You have to turn sideways to utilize the toilet. Way to small. Other than that we loved the location away from the BIG resorts. Nice quiet beach. Loved the ISLAND.

By , from Waukegan, Il. on Feb 26, 2017

Review comment responded on Apr 18, 2017

Thank you for your review. We are glad you enjoyed your vacation and we will share your comments with our Management Team.

4

quiet and nice beach

Everyone

VERY QUIET AND VERY NICE RESTAURANTS AND GREAT BEACH

By , from CARACAS on Oct 26, 2016

4

clean rooms, great staff and fantastic views

Couples

By on Oct 6, 2016