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Hilton Garden Inn Annapolis

3.0 out of 5.0

Recent guest reviews

The hotel was very nice, with the exception that I could not fit the amount of people that I requested.

We checked in and discovered that our toilet would not flush. We told the staff on our way out for dinner. We were told that they would take care of the problem. Upon our return we found that no one had fixed the problem. We had to switch rooms at 11 PM with no assistance from staff. The second room had two queen beds instead of the King we had reserved. They gave us a coupon for a free breakfast. Other than that the staff were nice and the room was comfortable.

very nice staff was great, had dinner above average, breakfast was very good, would recommend to all

Very nice, quick business trip, convenient to every place I went.

Crear! Nice celan. Evrething was close and convo isn't

After coming to Annapolis many times, this was the first time I had stayed at the Hilton. I was greeted right away with friendly staff, they made sure I had everything I needed and that I knew where I was gong in the city. I was also very pleased with the work out room.

nice clean and close to downtown. saltwater pool was good too.

Great place, what you expect from Hilton Garden Inn. Clean & nice. Several chain hotels on the same block.

The staff at the hilton garden inn were amazing. My husband and I were impressed with the life guard who was very responsive to our needs. We needed to stay an extra half day and the staff bent over to accommodate us. We recommended the hilton garden inn Annapolis to our friends and family.

This is a nice hotel, the staff is friendly and ready to assist. Our room was clean and well appointed. The room safe was broken, but we were ok with that. Informed the staff before we left. They charged for a breakfast that looked like a glorified hotel freebie, did not eat there. Overall would recommend this facility.

had good time, hotel clean, staff friendly. Location good.

Good, clean room and all the amenities you need at a great price!

I stayed at this hotel for a family event. Many other family members had rooms, and all complained the next morning of not being able to sleep because of the constant hum that the in-room refrigerator created. Additionally, there were several large, permanent stains on the fitted sheet on the bed. Not a pleasant stay.

The room was beautiful and spacious. The bed was AMAZING! I didn't want to get out of it. The service was great and I had a great time.

Staff very friendly, very clean, nice place. Beds are quite overdue for replacement...not comfortable; slept poorly.

The room smelled of smoke as we entered. This is a no smoking hotel but obviously this was the smoking room before the change. The lamp between the beds did not making reading in bed nearly impossible. Talked to the front desk and they said maintenance is not on duty to fix the lamp. The hotel was booked so no room change could be done but they did give is a free breakfast. The said we needed to contact the booking website about our concerns. They told us the hotel is all no smoking so they can't do anything about the stink in our room. We paid extra hoping for a nicer hotel stay but realized that cheaper area hotels could have provided a better stay for less money. NOT happy with the experience!!

This hotel is very clean, fresh, new & quiet. Staff are superlative. I only wish they had mini-bars in the rooms. Other than that, it was a perfect night on a business trip.

Beautiful hotel; great accommodations; have everything you need except complimentary breakfast. We extended our stay in Annapolis and need additional night at other hotel but they could not accommodate us. Hilton had a room. Actually wished we would have stayed there on previous night. Although other hotel was more affordable, it was outdated and a little worn but did offer complimentary breakfast. Would stay at Hilton again.

Overall, this was an adequate hotel that met our needs and price range. However a few things happened that disappointed us. First of all, the receptionist at the front desk gave us working keys to someone else's room upon our arrival. We are glad we arrived mid-day and did not cause alarm when we entered this other guests' room. Also, the cleaning staff needs to work a bit harder on removing hair from previous guests from the bathroom floor (gross.) My husband was also bothered by the constant hum of the mini-fridge.

When I used your company to purchase the room I did not see a special request section. My wife is in a wheelchair, the staff asked if they could switch rooms to a handicap room for me. I of course said yes!

Room options

King Evolution

King 1 | Sleeps 2

Two Queens

Queen 2 | Sleeps 4

King Evolution/whirlpool

King 1 | Sleeps 4

Room, 1 King Bed, Accessible, Bathtub

King 1 | Sleeps 2

Guest reviews for Hilton Garden Inn Annapolis

Everyone (1) Couples (19) Business (5) Family (8) Other (1) Friends (2)
5

centrally located to mall.

Everyone

The hotel was very nice, with the exception that I could not fit the amount of people that I requested.

By , from Annapolis, MD on Dec 2, 2016

3

had some problems initially.

Couples

We checked in and discovered that our toilet would not flush. We told the staff on our way out for dinner. We were told that they would take care of the problem. Upon our return we found that no one had fixed the problem. We had to switch rooms at 11 PM with no assistance from staff. The second room had two queen beds instead of the King we had reserved. They gave us a coupon for a free breakfast. Other than that the staff were nice and the room was comfortable.

By , from LeClaire, IA on Mar 25, 2016

Review comment responded on Jul 18, 2016

Thank you for your feedback about our hotel. I am disappointed to see that we did not meet your expectations, and that your experience was not as pleasant as it should have been. We take your comments very seriously, and will use them improve our service in the future. Thank you again for your feedback and have a great week.

5

weekend get away

Couples

very nice staff was great, had dinner above average, breakfast was very good, would recommend to all

By on Nov 2, 2015

4

business trip

BusinessTravelers

Very nice, quick business trip, convenient to every place I went.

By on Sep 12, 2015

5

great

Couples

Crear! Nice celan. Evrething was close and convo isn't

By on Mar 22, 2015

5

visiting significant other

Families

After coming to Annapolis many times, this was the first time I had stayed at the Hilton. I was greeted right away with friendly staff, they made sure I had everything I needed and that I knew where I was gong in the city. I was also very pleased with the work out room.

By on Feb 18, 2015

4

close and quiet

BusinessTravelers

nice clean and close to downtown. saltwater pool was good too.

By on Sep 1, 2014

5

great place

Couples

Great place, what you expect from Hilton Garden Inn. Clean & nice. Several chain hotels on the same block.

By on Aug 11, 2014

4

hilton garden inn

Couples

The staff at the hilton garden inn were amazing. My husband and I were impressed with the life guard who was very responsive to our needs. We needed to stay an extra half day and the staff bent over to accommodate us. We recommended the hilton garden inn Annapolis to our friends and family.

By on Jul 28, 2014

4

nice hotel

Couples

This is a nice hotel, the staff is friendly and ready to assist. Our room was clean and well appointed. The room safe was broken, but we were ok with that. Informed the staff before we left. They charged for a breakfast that looked like a glorified hotel freebie, did not eat there. Overall would recommend this facility.

By on Jul 9, 2014