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Casa Serras Andorra

5.0 star property

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Photo gallery for Casa Serras Andorra

Daily buffet breakfast (EUR 25 per person)
Front of property - evening/night
Bar (on property)
Sauna, steam room, sports massages, massages
Reception

Reviews

6.6 out of 10

Popular amenities

  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
Avinguda Meritxell, 23, Andorra la Vella, AD500
  • Place, Pyrenees Andorra Shopping Centre
    ‪1 min walk‬
  • Place, Andorra Massage
    ‪6 min walk‬
  • Place, Caldea Spa
    ‪14 min walk‬
  • Airport, La Seu d'Urgell (LEU)
    ‪148 min drive‬

Room options

View all photos for Junior Suite, Corner

Junior Suite, Corner | 1 bedroom, hypo-allergenic bedding, down comforters, minibar

Junior Suite, Corner

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room | 1 bedroom, hypo-allergenic bedding, down comforters, minibar

Deluxe Room

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room (Grand Deluxe)

Family Room (Grand Deluxe) | 1 bedroom, hypo-allergenic bedding, down comforters, minibar

Family Room (Grand Deluxe)

  • Sleeps 3
  • 1 King Bed

View all photos for Family Room

1 bedroom, hypo-allergenic bedding, down comforters, minibar

Family Room

  • Sleeps 5
  • 1 King Bed

View all photos for Family Suite

1 bedroom, hypo-allergenic bedding, down comforters, minibar

Family Suite

  • Sleeps 7
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Room (Grand)

1 bedroom, hypo-allergenic bedding, down comforters, minibar

Deluxe Room (Grand)

  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Deluxe Room (Grand | Meritxell)

Deluxe Room (Grand | Meritxell) | 1 bedroom, hypo-allergenic bedding, down comforters, minibar

Deluxe Room (Grand | Meritxell)

  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (Cinema)

Junior Suite (Cinema) | Living area | 60-inch Smart TV with digital channels

Junior Suite (Cinema)

  • Sleeps 2
  • 1 King Bed

About the neighborhood

Andorra la Vella

Located in Avenida Meritxell, Casa Serras Andorra is adjacent to Pyrenees Andorra Shopping Centre and within a 5-minute walk of Church of Saint Stephen. This 5-star hotel has 66 guestrooms and offers conveniences like a restaurant, a full-service spa, and a 24-hour gym.

What's nearby

  • Pyrenees Andorra Shopping Centre - 1 min walk - 0.1 miles
  • Church of Saint Stephen - 3 min walk - 0.2 miles
  • Andorra Massage - 6 min walk - 0.4 miles
  • Casa de la Vall - 6 min walk - 0.4 miles
  • Caldea Spa - 14 min walk - 0.8 miles

Getting around

  • L'Hospitalet-pres-l'Andorre Station - 59 min drive
  • Barcelona El Prat Airport (BCN) - 166 min drive

Restaurants

  • ‪McDonald's - ‬1 min walk
  • ‪Cafeteria La Terrassa Pyrenees - ‬1 min walk
  • ‪L'Orri - ‬6 min walk
  • ‪Smash Hiro - ‬4 min walk
  • ‪Pitaya Thaï Street Food - ‬8 min walk

About this property

Casa Serras Andorra

Guests staying at Casa Serras Andorra enjoy access to a full-service spa, a 24-hour gym, and a sauna. Self parking is offered for EUR 25 per night. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include free WiFi in public areas, conference space, and a business center.
Guests can expect free WiFi and 60-inch Smart TVs with digital channels. Bathrooms offer hair dryers and free toiletries, and beds sport down comforters. Other amenities include minibars, safes, and phones. Housekeeping is available on request.
Recreational amenities at the hotel include a 24-hour health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include sports massages and massages. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

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The price is $127
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Ski shuttle nearby
  • Onsite parking available only on request
  • Secured, covered self parking on site (EUR 25 per night)
  • Limited onsite self parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 25 for adults and EUR 15 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 24-hour health club
  • Free children's club
  • Full-service spa
  • Sauna

Family friendly

  • Babysitting (surcharge)
  • Children's games
  • Free children's club
  • Laundry facilities
  • Separate bedroom
  • Soundproofed rooms
  • Travel crib

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • 861 square feet of conference space
  • Business center
  • Meeting room

Full-service spa

  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (43 inch wide door)
  • Hardwood flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (31 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 60-inch smart TV with digital channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
All guests must show a valid passport. This is the only form of identification that is accepted at this property.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 50 per pet, per day
  • Dogs only
  • Food and water bowls are available
  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 3.14 per person, per night, up to 7 nights. This tax does not apply to children under 16 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 25 for adults and EUR 15 for children
  • Covered self parking fee: EUR 25 per night
  • Pet fee: EUR 50 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking and high chair
This property accepts major credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve onsite parking and high chair.
  • This property accepts major credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Carlton Plaza
Carlton Plaza Hotel
Hotel Eurostars Andorra Centre La Vella
Eurostars Andorra Centre Hotel Andorra la Vella
Eurostars Andorra Centre Hotel
Eurostars Andorra Centre Andorra la Vella
Eurostars Andorra Centre
Hotel Eurostars Andorra Centre Andorra La Vella
Eurostars Andorra Hotel Andorra la Vella
Eurostars Andorra Hotel
Eurostars Andorra Andorra la Vella
Eurostars Andorra Hotel
Eurostars Andorra Andorra la Vella
Eurostars Andorra Hotel Andorra la Vella

Frequently asked questions

Are free cancellation options available at Casa Serras Andorra?

Casa Serras Andorra offers free cancellation on select room rates. For specific requirements, look at the cancellation policy on our site.

What is there to do close to Casa Serras Andorra?

This hotel is situated in Avenida Meritxell, just steps from Pyrenees Andorra Shopping Centre and Church of Saint Stephen, and within a short walk of Casa de la Vall. You'll also find Caldea Spa and Andorra Massage less than a mile away.

Will I be able to park at Casa Serras Andorra?

Yes, secured parking is offered for EUR 25 per night. Though parking is available on request, accessible parking is also available.

Is a spa located at Casa Serras Andorra?

There is a full-service spa available for guests to enjoy and services include sports massages.

Does Casa Serras Andorra have a casino?

No, Casa Serras Andorra doesn't have a casino.

Will I find an indoor pool at Casa Serras Andorra?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Casa Serras Andorra?

There are plenty of amenities for couples at this hotel, including a bar, a restaurant, and a full-service spa.

Does Casa Serras Andorra have a hot tub?

No, but this hotel does have a steam room.

Does Casa Serras Andorra have a restaurant with a breakfast menu?

Yes, Casa Serras Andorra serves buffet breakfast each morning for a surcharge from its restaurant.

Will Casa Serras Andorra allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Casa Serras Andorra for a fee of EUR 50 per pet, per day. The property also provides food and water bowls.

Does Casa Serras Andorra have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Casa Serras Andorra?

The closest major airport to Casa Serras Andorra is La Seu d'Urgell (LEU), which is 17.1 mi away (50 minutes by car).

Are there rooms with balconies that I can book at Casa Serras Andorra?

No, there aren't any guestrooms with balconies at Casa Serras Andorra.

Casa Serras Andorra Reviews

Reviews

6.6
Rating 10 - Excellent. 1 out of 4 reviews
Rating 8 - Good. 1 out of 4 reviews
Rating 6 - Okay. 1 out of 4 reviews
Rating 4 - Poor. 0 out of 4 reviews
Rating 2 - Terrible. 1 out of 4 reviews

9.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

10/10

Property conditions & facilities

Reviews

2/10 Terrible

HECTOR

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
No air condition in the room only calefacytion. Spoke with from desk they told me a story how the goverment did not permit the cold A/C during winter. But in the hotels common areas like hallways, lobby and restaurants the cold A/C was working. Room was burning we turn off the heat and oppen the windows two day without sleep because the noice in the street. No solution provided like a fan. Go to this hotel in the summer if you want A/C
Stayed 2 nights in Jan 2026

10/10 Excellent

Paulo

Liked: Cleanliness, staff & service, amenities
Excelente
Stayed 2 nights in Feb 2026

6/10 Okay

Jordi

Business traveler
Liked: Cleanliness
Es muy justo
Stayed 1 night in Feb 2026

8/10 Good

Matías

Liked: Cleanliness, staff & service, amenities
Situación inmejorable y el personal muy amable y detallista. Al hotel le falta un poco de rodaje, solo llevan un mes abiertos. Recomendable
Stayed 2 nights in Jan 2026

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