While we were refunded 30% of our money before we even left, I don't feel this was adequate. The previous occupants had obviously done a lot of damage not to mention smoking and having animals on the premises. The carpeting in the master suite was so disgusting with pet stains, smoke smell, pet food, ground in gum/candy we chose not to sleep there. However the toilet in the other bathroom was leaking so we had to use the master suite bathroom. Cupboard doors were missing, the kitchen sink also leaks and while there were plenty of Kuerig cups the coffeemaker did not accommodate Keurig cups. This home is still on your site when I made it clear that the whole place needed a deep cleaning as well as repairs and removal of carpet. We have never had an experience like this at a VRBO. Hugely disappointing.