This property was bare bones in terms of standard amenities. No coffee, hair conditioner, hair dryer…. A closet w no hangers for your clothes! The bathroom door would not close properly….I don’t think we will stay here again.
They ran out of pillows. Only had three small pillows for two people. When we asked for an extra pillow, they said they ran out. No coffee available at check out office/lobby. Staff was not friendly
This Extended Stay America makes the Motel Six looks like the Waldorf Astoria. Completely dysfunctional — first room smelled like cigarette smoke, so we asked to look at another room. That room was occupied by another guest. Third room was OK, but the bed lamp doesn’t work and kitchen was not stocked with plates bowls cups or utensils No ice bucket. Clearly some management issues here. Bed sheets are old!!! Other Extended Stay America’s have been a very nice stay. Wish we could say the same for this one.
It was a great price near the airport. What is bad is that it has "airport" in the name and doesn't have an airport shuttle..so add a cab to the room price and you could be at Marriott
Staff was nice, although when I arrived at 10 pm, no one was at the front desk. I requested a room on the ground floor and got one, so she did fine. However, I noticed a s strange odor in the room. Later I realized it was the floor-- it was still damp! I had already settled in so I chose not to ask for another room. Also there were no dishes or anything to eat with. The cupboards were bare! Be sure to bring your own dishes and utensils if you stay here.
I liked everything except they had no breakfast when they advertise it on they're scissors
I chose this hotel specifically for the use of a kitchen in the room. The room was very clean and I had everything I needed. It was quiet and comfortable. This is a non-smoking property, but it is apparent that people do still smoke on the premises, though the hotel is trying to enforce their policy. I had some minor trouble with the toilet, but that was easily solved with a plunger. Otherwise, the staff was friendly, the location was convenient, and I enjoyed my stay.
Was very happy with everything, lots of restaurants within a few mile radius.
Not impressed - will not book with this vendor again
I like that you have kitchens in the rooms. I also like the area the hotel in. It was convinced for me to get to the college campus.
The view over the city was very nice. Although, while dishes were offered complimentary, the room had no dishes in it. Which wasn't really an issue since i had no need for them anyway.
It’s basic but was a good enough deal just to help us catch an early morning flight. Nothing wrong, nothing fancy.
I will never stay here again. The woman who checked us in did not smile and made little eye contact. The room we were given had the smoke detector covered with plastic and smelled of tobacco. When we were given a different room, though an apology was provided, the front desk complained about their own housekeeping staff, giving us less than a little confidence in the overall cleanliness of our room.
Very run down, no hair dryer in room, only 3 pillows on queen bed, and the property looked poorly maintained.
A coffee maker in the room would be a nice touch. And maybe a warmer blanket
It was so outdated. Eighties decor, everything brown, dull, old, tiny room. Dirty in the hallways, very depressing No ice machine, breakfast was a joke...coffee and carb, carb, and more carbs. Room was not cleaned during entire three night stay "they don't do that for three night guests." WiFi sucked unless extra charge for "enhanced" access. Noisy, heard everything from next door from TV to sneezing to talking. Pictures were far better than the actual thing.
Thank yoi to everyone that works here at Stay America in Albuquerque, NM Near the Airport . We stayed here for two nights . It was a very pleasant stay with no problems and we had a good quiet peaceful sleep and we will stay again. Thank you so much !! Jan
Located in Victory Hills within a short walk of Puerto Del Sol Golf Course, Extended Stay America Suites Albuquerque Airport is within a mile (2 km) of The Pit. This 121-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.
The 121 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and flat-screen TVs with cable channels. Other standard amenities include coffee makers, free local calls, and ironing boards. Housekeeping is available on request.
Renovated in 2016, Extended Stay America Suites Albuquerque Airport offers free WiFi in public areas, coffee in a common area, and laundry facilities. If you drive, take advantage of free parking. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations.
This property was bare bones in terms of standard amenities. No coffee, hair conditioner, hair dryer…. A closet w no hangers for your clothes! The bathroom door would not close properly….I don’t think we will stay here again.
They ran out of pillows. Only had three small pillows for two people. When we asked for an extra pillow, they said they ran out. No coffee available at check out office/lobby. Staff was not friendly
Teresa, thank you for your honest evaluation. We regret not meeting your expectations and apologize for the unpleasant experience you had with one of our associates. We will review this with the appropriate individuals and take steps to ensure we are more consistent in our service delivery. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
This Extended Stay America makes the Motel Six looks like the Waldorf Astoria. Completely dysfunctional — first room smelled like cigarette smoke, so we asked to look at another room. That room was occupied by another guest. Third room was OK, but the bed lamp doesn’t work and kitchen was not stocked with plates bowls cups or utensils No ice bucket. Clearly some management issues here. Bed sheets are old!!! Other Extended Stay America’s have been a very nice stay. Wish we could say the same for this one.
Nhunga, thank you for taking the time to share your feedback. We are disappointed our dishware policy was not communicated to you during the check-in process. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
It was a great price near the airport. What is bad is that it has "airport" in the name and doesn't have an airport shuttle..so add a cab to the room price and you could be at Marriott
Thank you for the generous review. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management
Staff was nice, although when I arrived at 10 pm, no one was at the front desk. I requested a room on the ground floor and got one, so she did fine. However, I noticed a s strange odor in the room. Later I realized it was the floor-- it was still damp! I had already settled in so I chose not to ask for another room. Also there were no dishes or anything to eat with. The cupboards were bare! Be sure to bring your own dishes and utensils if you stay here.
Thank you for your review and feedback. Our apologies that you were not informed that due to COVID all kitchen items are available by request only through the front desk. We will work with our team to address this for all guests. We hope to see you again soon!
I liked everything except they had no breakfast when they advertise it on they're scissors
Thank you for choosing Extended Stay America for your recent stay. We are glad you liked most of the aspects of our hotel. However, we regret your disappointment with breakfast not being available during your stay. Please know that we have posted this information on the hotel website, so our guests can be aware while making reservations with us. We appreciate your business and hope to see you again soon. Sincerely, Hotel Management
I chose this hotel specifically for the use of a kitchen in the room. The room was very clean and I had everything I needed. It was quiet and comfortable. This is a non-smoking property, but it is apparent that people do still smoke on the premises, though the hotel is trying to enforce their policy. I had some minor trouble with the toilet, but that was easily solved with a plunger. Otherwise, the staff was friendly, the location was convenient, and I enjoyed my stay.
Barbara, thank you for reviewing your experience at Extended Stay America. We are delighted to know you were happy with the comfort of your clean and fully-equipped suite and that you found our location to be convenient for your needs. It was a pleasure serving you, and we look forward to your next visit. Sincerely, Hotel Management
We appreciate you choosing our hotel. We want every guest to have a comfortable, seamless experience, and based on your rating, we may not have succeeded in your case. We hope you will give us a chance to provide you with the exceptional stay you deserve. Sincerely, Hotel Management
Thank you for being our guest at Extended Stay America. We are happy to know you had a pleasant stay with us and liked our well-kept property. However, we regret not meeting all of your expectations. On behalf of everyone here, we look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management
Thank you so much for the review of Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management
Katherine, thank you for being our valued guest and for posting your remarks online. We are sorry your room did not have the amenities you desired or needed. Being an extended stay property focused on guests staying seven or more nights, we do have items such as a fully equipped kitchen, complimentary grab-and-go breakfast, and a comfortable in-suite environment to make you feel at home while away from home. We also have hairdryers and certain complimentary toiletries available at the front desk for our guests who need them. We do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We would love the opportunity to serve you again on your next visit to the area. Sincerely, Hotel Management